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Analysis of the quality of hotel services in the canton of Sucre 苏克雷州酒店服务质量分析
Journal of business and entrepreneurial studie Pub Date : 2021-12-02 DOI: 10.37956/jbes.v5i2.200
Lilia Villacis Zambrano, José Ricardo Macías Barberán, William Renan Meneses Pantoja, Mayra Espinoza Arauz
{"title":"Analysis of the quality of hotel services in the canton of Sucre","authors":"Lilia Villacis Zambrano, José Ricardo Macías Barberán, William Renan Meneses Pantoja, Mayra Espinoza Arauz","doi":"10.37956/jbes.v5i2.200","DOIUrl":"https://doi.org/10.37956/jbes.v5i2.200","url":null,"abstract":"The hotel sector of canton Sucre has deficiencies in its infrastructure, especially in old buildings, the hotels were not built with all the technical standards. Additionally, they have deficiencies in quality standards and in the preventive maintenance of their facilities, which constitutes the greatest difficulties in offering the destination to the national and international market. The purpose of the study was to establish an improvement program to increase the quality of hotel services and positively influence the economic and tourist development of the city. The methodology used was descriptive, qualitative and quantitative methods with a sample of 30 tourists, which were tabulated through the SPSS Statistic, drawing conclusions that allowed analyzing the flaws of the hotels. The results obtained allowed verifying the deficiencies in the hotel infrastructure, little training for the personnel who work in hotel establishments. So they do not have the technical knowledge in Hospitality, therefore it does not guarantee the quality that must be offered to tourists, intensifying since the 2016 earthquake and recent rains","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114396675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Public policy and economic outlook in the region of Ucayali 乌卡亚利地区的公共政策和经济前景
Journal of business and entrepreneurial studie Pub Date : 2021-12-02 DOI: 10.37956/jbes.v5i4.184
Kathy Flores Cabrera de Ruiz, Jhonn Robert Ruiz De la Cruz
{"title":"Public policy and economic outlook in the region of Ucayali","authors":"Kathy Flores Cabrera de Ruiz, Jhonn Robert Ruiz De la Cruz","doi":"10.37956/jbes.v5i4.184","DOIUrl":"https://doi.org/10.37956/jbes.v5i4.184","url":null,"abstract":"The objective of this quantitative article is to make a correlation between public policies and the outlook in the Ucayali region. Initially, some background information related to public policies and the economic outlook is presented; Then, a conceptualization of public policies is made to give a framework for analysis and action and to revert the undesirable, in an orderly manner where the actors are not reduced to the government, and above all the public part is rescued but not the politics incorporating different scientific knowledge and finally, the economic outlook is emphasized as a basis for economic development supposes legal and institutional adjustments that are made to give incentives and innovations with the purpose of creating an efficient production system and a distribution system for goods and services in the region of Ucayali. It was concluded that there is evidence to affirm that public policy is significantly related to the economic outlook in the Ucayali region of nursing respondents, with a Spearman's Rho correlation coefficient of 0.786, which presents a high correlation between the variables.","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114570651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Customer Relationship Management and customer acquisition at JMA Soluciones, San Isidro 2020 客户关系管理和客户获取,JMA solutions, San Isidro 2020
Journal of business and entrepreneurial studie Pub Date : 2021-12-02 DOI: 10.37956/jbes.v5i2.198
Marizza Nova Sanca Vergara, Abraham Cárdenas Saavedra
{"title":"Customer Relationship Management and customer acquisition at JMA Soluciones, San Isidro 2020","authors":"Marizza Nova Sanca Vergara, Abraham Cárdenas Saavedra","doi":"10.37956/jbes.v5i2.198","DOIUrl":"https://doi.org/10.37956/jbes.v5i2.198","url":null,"abstract":"The main objective of this research work is to establish the relationship between Customer Relationship Management and customer acquisition in JMA solutions, Perú, 2020. A census sample was taken of 85 clients of the company JMA Soluciones, where thesurvey represented by the questionnaire consisting of 20 items. For the hypothesis test, the non-parametric Rho de Spearman statistic was used, where the correlationcoefficient (0.701) of the Client Management variable was selected. of Relationships (CRM) and the variableCustomer of positive and significant significance (0.000 ? 0.05. In this way the study concluded allowing to know theexistence between the Customer Relationship Management and Customer acquisition constructs","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129006009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Strengthening financial inclusion in Colombia's rural population 加强哥伦比亚农村人口的普惠金融
Journal of business and entrepreneurial studie Pub Date : 2021-12-02 DOI: 10.37956/jbes.v5i2.196
Lady Viviana Serrano Serrato
{"title":"Strengthening financial inclusion in Colombia's rural population","authors":"Lady Viviana Serrano Serrato","doi":"10.37956/jbes.v5i2.196","DOIUrl":"https://doi.org/10.37956/jbes.v5i2.196","url":null,"abstract":"Colombia's Financial Inclusion services in the rural population area has become in recent years a government strategy and of financial organizations, with which it is sought to increase access to financial services and social inclusion. Therefore, the main aim of this research is to analyze the advances that have been made in terms of financial inclusion in the population of the Colombia's rural sector. The materials and methods of this research are descriptive in nature, which allow for the details of situations and events, focused on the documentary review that allows a full observation according to the investigations and existing records in different writings and papers. Through this search, it was possible to identify quantitative the progress and recognition of Colombia in terms of financial inclusion. In addition, we identified how these advances have been brought about thanks to technological development, which has allowed the creation of new types of services and the expansion of coverage in rural areas","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115166165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Application of the PHVA cycle to increase productivity in the Frescor production area of ARY Servicios Generales S.A.C, 2020 2020年,在arry services Generales S.A.C的Frescor生产区应用PHVA循环来提高生产率
Journal of business and entrepreneurial studie Pub Date : 2021-12-02 DOI: 10.37956/jbes.v5i3.189
Ricardo Steiman Benites Aliaga, Alex Antenor Benites Aliaga, Santos Santiago Javez Valladares, Segundo Gerardo Ulloa Bocanegra
{"title":"Application of the PHVA cycle to increase productivity in the Frescor production area of ARY Servicios Generales S.A.C, 2020","authors":"Ricardo Steiman Benites Aliaga, Alex Antenor Benites Aliaga, Santos Santiago Javez Valladares, Segundo Gerardo Ulloa Bocanegra","doi":"10.37956/jbes.v5i3.189","DOIUrl":"https://doi.org/10.37956/jbes.v5i3.189","url":null,"abstract":"This research called \"Application of the PHVA cycle to increase productivity in the Frescor production area of the company ARY Servicios Generales S.A.C, 2020\", aims to increase productivity by using the PHVA cycle. This research is classified as experimental, since the application of this technique will be applied to all operators in the area under study. Also, the ABC classification was used because with this tool we can determine the level of rotation of the products manufactured by this organization, once the results were obtained, the same tool was applied again, which determined that there are 11 products with a high level of rotation. Within this investigation an interview, 5'S methodology, and the standardization of work methods were used. Consequently, to evaluate productivity, a product was taken as a sample where we can observe that the productivity of both labor and raw material increased by 27% and 33% respectively. Under this context, we sought to ratify the The results of a hypothesis test led us to conclude that the application of the PHVA cycle allows us to increase the productivity of organizations.","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127681279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Procesos de gestión de un Servicio de Alimentación y Nutrición en tiempos de pandemia 在大流行时期管理食品和营养服务的过程
Journal of business and entrepreneurial studie Pub Date : 2021-11-26 DOI: 10.37956/jbes.v0i0.243
Julissa María Pasache Moreno, Richar Abraham Requena Cornejo, Laura Amparo Mercado Yupanqui
{"title":"Procesos de gestión de un Servicio de Alimentación y Nutrición en tiempos de pandemia","authors":"Julissa María Pasache Moreno, Richar Abraham Requena Cornejo, Laura Amparo Mercado Yupanqui","doi":"10.37956/jbes.v0i0.243","DOIUrl":"https://doi.org/10.37956/jbes.v0i0.243","url":null,"abstract":"Introducción. Las instituciones de salud atienden pacientes en las diferentes etapas de la vida, por diversos razones o afecciones médicas. Es necesario un soporte nutricional adecuado, oportuno e integral, cumpliendo con los estándares de la buena nutrición. La pandemia iniciada a comienzo del 2020, nos puso una encrucijada frente a los procesos que se venían practicando y la practicidad de éstos para hacerle frente. Objetivo. Realizar una revisión sistemática de estudios que nos ayuden a entender la adaptabilidad de los procesos de gestión frente a una situación de pandemia. Materiales y métodos. Se realizó una investigación secundaria, que selecciona estudios cuantitativos y/o cualitativos, con la finalidad de dar respuesta a un problema planteado y previamente abordado por una investigación primaria. Resultados. Se revisó 40 artículos publicados entre el 2004 al 2021, donde el 71% son de España, el 71% fueron Descriptivos, y un 71% de estudios no especificaba muestra, un 29% presentaba diferentes muestras que fluctuaban entre 16 hasta 163, 575. Conclusión. A fin de controlar y minimizar los riesgos y hacer uso correcto de procesos y conocer los mismos, a fin de dar el poder necesario a los equipos multidisciplinarios de salud y sus instituciones para enfrentar a situaciones inesperadas como las emergencias sanitarias por pandemia.Palabras clave. Procesos de gestión, Covid19, Servicio de Alimentación y Nutrición","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116116429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Intervenciones focalizadas como medida de contingencia contra la covid19 en la jurisdicción de la Diris Lima Este 在东利马Diris管辖范围内,有针对性的干预措施作为应对covid - 19的应急措施
Journal of business and entrepreneurial studie Pub Date : 2021-11-26 DOI: 10.37956/jbes.v0i0.216
Jose Alfredo Ortiz Gutierrez, Karina Veronica Robles Gamarra, Walther Molina Sedano
{"title":"Intervenciones focalizadas como medida de contingencia contra la covid19 en la jurisdicción de la Diris Lima Este","authors":"Jose Alfredo Ortiz Gutierrez, Karina Veronica Robles Gamarra, Walther Molina Sedano","doi":"10.37956/jbes.v0i0.216","DOIUrl":"https://doi.org/10.37956/jbes.v0i0.216","url":null,"abstract":"La presente de investigación \" Intervenciones focalizadas como medida de contingencia contra la covid19 en la jurisdicción de la Diris Lima Este, 2020 \", tuvo como objetivo general evaluar las intervenciones focalizadas como medida de contingencia contra la covid 19 en la jurisdicción de la DIRIS Lima Este, 2020. El método fue de tipo descriptivo, enfoque cualitativo; de diseño no experimental: transversal, la población de la jurisdicción de la DIRIS Lima Este, muestra es de 50 pobladores de la jurisdicción de la DIRIS Lima Este, el contenido de tipo no probabilístico. La técnica personal para recolectar información fue la entrevista. Se llegó a las siguientes conclusiones: a) Las intervenciones focalizadas lograron controlar el aumento de casos positivos en la jurisdicción de Lima Este b) la detección de casos positivos temprano disminuye el riesgo de contagio y c) el seguimiento clínico continuo de pacientes positivos ayuda a un mejor pronóstico del paciente.Palabras Clave: Intervenciones, contingencia, covid-19, DIRIS LIMA ESTE.","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128675122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Estrategia metodológica para el fortalecimiento de la capacidad de juicio crítico 加强批判性判断能力的方法学策略
Journal of business and entrepreneurial studie Pub Date : 2021-11-26 DOI: 10.37956/jbes.v0i0.204
Juan Manuel Mickle Neyra, Marlene Julissa García Vilca, Joel Núñez Mejía, Anderson Jorge Robles Silva
{"title":"Estrategia metodológica para el fortalecimiento de la capacidad de juicio crítico","authors":"Juan Manuel Mickle Neyra, Marlene Julissa García Vilca, Joel Núñez Mejía, Anderson Jorge Robles Silva","doi":"10.37956/jbes.v0i0.204","DOIUrl":"https://doi.org/10.37956/jbes.v0i0.204","url":null,"abstract":"El presente artículo tiene por objetivo hacer una correlación sobre la estrategia metodológica y el fortalecimiento de la capacidad de juicio crítico para el desarrollo del curso circuitos lógicos en estudiantes del 3er ciclo de ingeniería electrónica. Inicialmente se plantean algunos antecedentes relacionados con la capacidad de juicio crítico y la estrategia metodológica; posteriormente se realiza una conceptualización del juicio crítico como una manera de fortalecimiento y finalmente se enfatiza la estrategia metodológica como base del fortalecimiento. Se concluye que existe evidencia para afirmar la capacidad de juicio crítico se relaciona significativamente con la estrategia metodológica según los estudiantes del 3er ciclo del curso de circuitos lógicos encuestados, siendo que con el estadístico de U de Mann Whitney un p>0.01 en el pre test no varía, en el post test p<0.01 hay diferencias, esto indica que las estrategias metodológicas mejoraron el juicio crítico de los estudiantes.","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133872320","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Reforma electoral y representación política en el Perú y América Latina 秘鲁和拉丁美洲的选举改革和政治代表
Journal of business and entrepreneurial studie Pub Date : 2021-11-26 DOI: 10.37956/jbes.v0i0.212
José Antonio La Cotera Vega
{"title":"Reforma electoral y representación política en el Perú y América Latina","authors":"José Antonio La Cotera Vega","doi":"10.37956/jbes.v0i0.212","DOIUrl":"https://doi.org/10.37956/jbes.v0i0.212","url":null,"abstract":"El objetivo de este artículo ha sido indagar la relevancia de la reforma electoral para la representación política del parlamento peruano y latinoamericano. El estudio fue básico, no experimental, transversal y descriptivo. Se realizó una entrevista cualitativa estructurada, observación, análisis, interpretación y triangulación, aplicada a diez especialistas, entre ellos politólogos, catedráticos y representantes de la sociedad civil, respecto a la reforma electoral y la representación política en el parlamento peruano. Se asoció a las teorías electoral y democrática. Los instrumentos fueron las guías de entrevista, siendo el escenario de estudio Lima Metropolitana, con diez participantes según la saturación de datos. La conclusión principal fue que las reformas electorales de los últimos treinta años en el Perú y Latinoamérica, fueron ajenas a la participación ciudadana, priorizando intereses políticos y económicos en lugar de fortalecer la democracia representativa. La representación política se ha centrado en el debate de las cuestiones ético morales de los congresistas, como la corrupción, la limitada democracia interna de los partidos políticos, la negociación de los votos en el congreso y la insignificancia social de las leyes aprobadas, que no permiten mejorar la representación política en el parlamento.Palabras Claves: Reforma electoral, representación política, democracia representativa, participación ciudadana.","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125101376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Estrategias del aprendizaje autónomo en entornos virtuales 虚拟环境中的自主学习策略
Journal of business and entrepreneurial studie Pub Date : 2021-11-26 DOI: 10.37956/jbes.v0i0.237
Mercedes Josefina Ramos Vera, Ana Maria Ramos Vera, César Augusto Villa Morocho
{"title":"Estrategias del aprendizaje autónomo en entornos virtuales","authors":"Mercedes Josefina Ramos Vera, Ana Maria Ramos Vera, César Augusto Villa Morocho","doi":"10.37956/jbes.v0i0.237","DOIUrl":"https://doi.org/10.37956/jbes.v0i0.237","url":null,"abstract":"El presente trabajo es un artículo sobre el aprendizaje autónomo y sus estrategias en los entornos virtuales. Tiene por objetivo presentar lo que se entiende por aprendizaje autónomo, las estrategias que desarrolla el mismo, y la aplicación en investigaciones cualitativas o cuantitativas así como presentar una discusión sobre las temáticas de interés para la investigación. Por ello, la metodología que se ha establecido es una revisión sistemática de la información en base de datos de DOAJ y Scielo y se complementa con la búsqueda de artículos en Google académico. Se logró encontrar información sobre el aprendizaje autónomo, las estrategias que favorecen el desarrollo del mismo, el uso de los entornos virtuales en el aprendizaje de los estudiantes y relacionados a la autonomía, y adicionalmente, qué herramientas digitales hacen posible realizar acciones por parte del docente y del estudiante en este proceso de adquisición de conocimientos y aprendizaje del estudiante. Se pudo determinar que es importante el aprendizaje autónomo en el proceso de formación de los estudiantes para que logren sus metas, sus objetivos considerando que su motivación forma parte importante de este proceso.","PeriodicalId":213922,"journal":{"name":"Journal of business and entrepreneurial studie","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130096489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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