BIMA : Journal of Business and Innovation Management最新文献_第4页

Pengaruh Kualitas Pelayanan dan CRM (Costomer Relationship Manajement) Terhadap Kepuasan Pelanggan (Studi Kasus pada Pelanggan PT. SBC Group Berkah Bersama) 服务质量和CRM对客户满意度的影响(客户关系管理)

BIMA : Journal of Business and Innovation Management Pub Date : 2022-06-18 DOI: 10.33752/bima.v4i3.441

M. Lutfi, Rohmad Prio Santoso

{"title":"Pengaruh Kualitas Pelayanan dan CRM (Costomer Relationship Manajement) Terhadap Kepuasan Pelanggan (Studi Kasus pada Pelanggan PT. SBC Group Berkah Bersama)","authors":"M. Lutfi, Rohmad Prio Santoso","doi":"10.33752/bima.v4i3.441","DOIUrl":"https://doi.org/10.33752/bima.v4i3.441","url":null,"abstract":"Produsen atau penjual berusaha memenuhi kebutuhan dan keinginan serta memberikan kepuasan secara maksimal kepada konsumen. Kepuasan konsumen dipengaruhi oleh kualitas pelayanan dan CRM (Costomer Relationship Manajement). Penelitian ini dilakukan dengan menggunakan metode analisis kuantitatif, Data yang digunakan data primer dan data sekunder, populasi sebanyak 50 pelanggan dengan sampel penelitian sebanyak 30 Pelanggan. Teknik pengujian dalam penelitian ini yaitu uji validitas dan reliabilitas, sedangkan teknik analisis data menggunakan uji asumsi klasik (uji normalitas, heteroskedastisitas, multikolonieritas, autokorelasi, linieritas), sedangkan uji hipotesis yaitu uji t, uji F dan koefisien determinasi. Hasil penelitian menunjukkan bahwa: (1) Terdapat pengaruh antara Kualitas layanan (X1) terhadap kepuasan konsumen (Y) pada PT. SBC Group Berkah Bersama (2) Terdapat pengaruh antara Costomer Relationship Manajement (X2) terhadap kepuasan konsumen (Y) pada PT. SBC Group Berkah Bersama (3) Kualitas layanan (X1) dan Costomer Relationship Manajement (X2) berpengaruh secara simultan terhadap kepuasan konsumen PT. SBC Group Berkah Bersama.\u0000Kata kunci: Kualitas Pelayanan; Customer Relationship Manajement; Kepuasan Pelanggan.","PeriodicalId":186204,"journal":{"name":"BIMA : Journal of Business and Innovation Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121970390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Komunikasi dan Penilaian Kinerja Terhadap Kepuasan Kerja Karyawan Pada CV. Rahmad Rizkilah 沟通和绩效考核对员工简历工作满意度的影响。超人前传》Rizkilah

BIMA : Journal of Business and Innovation Management Pub Date : 2022-06-18 DOI: 10.33752/bima.v4i3.427

Mohammad Rizal Maulana, Tri Sudarwanto

引用次数: 0

Pengaruh Persepsi Kemudahan Penggunaan dan Fitur Layanan terhadap Minat Pengguna Isaku (Studi Kasus Pengguna Isaku Indomaret Kecamatan Ngoro) 轻松使用和服务功能影响Isaku用户的兴趣(案例研究Isaku Indomaret街道Ngoro)

BIMA : Journal of Business and Innovation Management Pub Date : 2022-06-13 DOI: 10.33752/bima.v4i3.433

Lailatul Faizah, Lilis Sugi Rahayu Ningsih

引用次数: 0

Pengaruh Pelatihan Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan PT Maan Ghodaqo Shiddiq Lestari Jombang 工作培训和环境对PT Maan Ghodaqo Shiddiq Lestari Jombang员工表现的影响

BIMA : Journal of Business and Innovation Management Pub Date : 2022-02-20 DOI: 10.33752/bima.v4i2.374

Ahmad Rodli Alfarisi

引用次数: 0

Pengaruh Harga, Label Halal, Kualitas Produk Terhadap Keputusan Pembelian Produk Herbal Hni-Hpai (Studi Kasus Pada Stokis Center Hni-Hpai Dusun Kanigoro, Desa Puton, Diwek, Jombang) 价格、清真标签、产品质量对购买hnihpai草药产品的决定的影响((Stokis Center hnihpai村、Puton村、呱、Jombang的案例研究)

BIMA : Journal of Business and Innovation Management Pub Date : 2022-02-20 DOI: 10.33752/bima.v4i2.409

R. Utami, Winaika Irawati

{"title":"Pengaruh Harga, Label Halal, Kualitas Produk Terhadap Keputusan Pembelian Produk Herbal Hni-Hpai (Studi Kasus Pada Stokis Center Hni-Hpai Dusun Kanigoro, Desa Puton, Diwek, Jombang)","authors":"R. Utami, Winaika Irawati","doi":"10.33752/bima.v4i2.409","DOIUrl":"https://doi.org/10.33752/bima.v4i2.409","url":null,"abstract":"The research concerning the influence of price, halal label, and product quality on a purchasing decisionsfor Hni-Hpai’s herbal product Kanigoro Hamlet, Puton Village, Diek, Jombang aimed to discover the influence of one variable on another. Using a multiple linear analysis supported by qualitative analysis. The approach used in this study was quantitative using a saturated sampling technique with a total of 80 people. The result of the study showed that (1)there was an influence of a price on a purchasing decisions for Hni-Hpai products, Hamlet Kanigoro, Puton Village, Diwek, Jombang which could be seen from the t-test of 2.380 with a significant value of 0.020 (2) Halal Label on product’s purchasing decisions Hni-Hpai Kanigoro Hamlet, Puton Village, Diwek, Jombang was 2.134 with a significant 0.036 (3) Produk Quality on a purchasing decisions Hni-Hpai product Kanigoro Hamlet, Puton Village, Diwek, Jombangwa 6.256 with a significant 0.000 (4) Price, halal label, product quality simultaneously influenced the purchasing decision which was 120.628. \u0000Keywords: Price; Halal Label; Product Quality; Purchasing Decisions","PeriodicalId":186204,"journal":{"name":"BIMA : Journal of Business and Innovation Management","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128115178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Pengaruh Sistem Rekrutmen dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada CV.Wahana Karya Jaya Mojoagung 招聘和工作环境对员工简历绩效的影响。Jaya mojogreat的作品

BIMA : Journal of Business and Innovation Management Pub Date : 2022-02-20 DOI: 10.33752/bima.v4i2.405

Endang Rahayu, Agus Frianto

{"title":"Pengaruh Sistem Rekrutmen dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada CV.Wahana Karya Jaya Mojoagung","authors":"Endang Rahayu, Agus Frianto","doi":"10.33752/bima.v4i2.405","DOIUrl":"https://doi.org/10.33752/bima.v4i2.405","url":null,"abstract":"This research is quantitative research with a causal approach. The population used is all permanent employees of CV.Wahana Karya Jaya Mojoagung. Sampling technique using saturated sampling with the number of samples as many as 39 employees. Data collection techniques through questionnaires that have been tested for validity and reliability. Classical assumption tests include normality tests, heteroskedasticity tests, and multicollinearity tests, coefficients of determination to determine how much influence independent variables have on dependent variables, as well as multiple linear regression analysis to test and prove research hypotheses. The results of the t (partial) test study showed that the recruitment system (X1) had a positive and significant influence on employee performance (Y) on the CV.Wahana Karya Jaya Mojoagung and the work environment (X2) have a positive and significant influence on employee performance (Y) on CV.Wahana Karya Jaya Mojoagung. The results of the F (simultaneous) test study showed the results that the recruitment system (X1) and the work environment (X2) as a whole had a simultaneous and significant effect on employee performance (Y) on the CV.Wahana Karya Jaya Mojoagung.\u0000 Keywords: Recruitment system; Work environment; Employee Performance","PeriodicalId":186204,"journal":{"name":"BIMA : Journal of Business and Innovation Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130609989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Human Relation dan Lingkungan Kerja Terhadap Kinerja Karyawan PT. Queen Ice Asia Bangkalan 人类关系和工作环境对亚洲皇后公司员工绩效的影响

BIMA : Journal of Business and Innovation Management Pub Date : 2022-02-20 DOI: 10.33752/bima.v4i2.412

Ika Inayatul Lutfiya, Lik Anah

引用次数: 0

Pengaruh Keselamatan dan Kesehatan Kerja (K3) dan Lingkungan Kerja Terhadap Produktivitas Kerja Karyawan CV Surya Kencana Food 工作安全和健康(K3)和工作环境对员工工作效率的影响

BIMA : Journal of Business and Innovation Management Pub Date : 2022-02-16 DOI: 10.33752/bima.v4i2.391

Rizka Apriliyani

引用次数: 0

Pengaruh Online Customer Riview dan Rating Terhadap Minat Pembelian Online Shopee (Studi Kasus Pada Santri Putri Pondok Pesantren Salafiyah Syafi'iyah Seblak Jombang) 在线客户点评与在线购物兴趣的影响(Santri Putri摊位Salafiyah shafi iyah Seblak Jombang案例研究)

BIMA : Journal of Business and Innovation Management Pub Date : 2022-02-16 DOI: 10.33752/bima.v4i2.410

Desi Intan Komariyah

{"title":"Pengaruh Online Customer Riview dan Rating Terhadap Minat Pembelian Online Shopee (Studi Kasus Pada Santri Putri Pondok Pesantren Salafiyah Syafi'iyah Seblak Jombang)","authors":"Desi Intan Komariyah","doi":"10.33752/bima.v4i2.410","DOIUrl":"https://doi.org/10.33752/bima.v4i2.410","url":null,"abstract":"Research analysis of the influence of online customer reviews and ratings on the interest in online purchases shopee on the students of pondok Pesantren Salafiyah Syafi'iyah Seblak. The research method used is quantitative. Data collection was conducted by disseminating questionnaires on 60 respondens. The results of this study stated that online customer review and rating each had a significant positive effect on purchase interest judging by the results of the t test which stated the value of online variable thitung customer review 2,419 > ttabel of 1.6715 and signification value of 0.019 < 0.05 then the value of variable thitung rating of 13.792 > ttabel of 1.05 6715 and signification value of 0.000 < 0.05. Online customer review and rating together positively and significantly influenced the purchase interest judging by the f test result which stated the Fhicalc value of 94,405 > Ftabel of 3.16 and signification value of 0.000 < 0.05. The hypothesis in this study is acceptable, therefore online customer reviews and ratings are included in the important factors that influence the interest in purchasing.\u0000 Keywords: Online Customer Review; Rating and Purchase Interests","PeriodicalId":186204,"journal":{"name":"BIMA : Journal of Business and Innovation Management","volume":"186 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123372041","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Pengaruh Kualitas Produk dan Citra Merek Terhadap Keputusan Pembelian Konsumen Olahan Susu Di Koperasi Susu SAE Pujon 产品质量和品牌形象对SAE Pujon奶牛场消费者加工购买决定的影响

BIMA : Journal of Business and Innovation Management Pub Date : 2022-02-16 DOI: 10.33752/bima.v4i2.344

Inda Nur Hikmah

引用次数: 0