发布求助
文献互助 智能选刊 最新文献

Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics最新文献

筛选
英文 中文
Expertise assessment with multi-cue semantic information 基于多线索语义信息的专家评价
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611472
Jun Wang, Kush R. Varshney, A. Mojsilovic, DongPing Fang, John H. Bauer
{"title":"Expertise assessment with multi-cue semantic information","authors":"Jun Wang, Kush R. Varshney, A. Mojsilovic, DongPing Fang, John H. Bauer","doi":"10.1109/SOLI.2013.6611472","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611472","url":null,"abstract":"Assessing and managing the expertise of employees in knowledge and service industries is critical because human capital is the key differentiator among companies. Moreover, professional social networks are becoming increasingly popular. Besides the well-known public professional social network site Linked In, enterprise social networks are also now being widely used inside corporations and companies. In this paper, we address the critical workforce analytics problem of automatically assessing employees' skills by mining multiple cues found in enterprise and social data. In particular, we treat the assessment of employees' expertise as a matrix completion problem, where the rows represent individual employees and the columns represent individual skills. The multiple cues about employee expertise come from data we integrate on the existing skill assessment process within the company, the social networking and social media activity of the employees, and the semantic similarity of skills. Assessment results are evaluated as a binary classification recommendation. Extensive empirical study using a real-world data set from a large multinational Fortune 500 corporation corroborates the effectiveness of multi-cue analytics to improve the coverage and accuracy of skill assessment.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126776876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
A method of effort estimation for incident tickets in IT services IT服务中事件票证的工作量估计方法
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611432
Ying Li, T. Li
{"title":"A method of effort estimation for incident tickets in IT services","authors":"Ying Li, T. Li","doi":"10.1109/SOLI.2013.6611432","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611432","url":null,"abstract":"This paper describes a method of mean effort estimation for a class of incident tickets in the IT service domain. A two-stage approach is proposed, where the attention duration is first calculated for each ticket based on a metadata model and some ticket handling priority rules; then the maximum likelihood method is used to estimate the mean effort for a ticket class using such attention information under some statistical assumptions. To validate the feasibility of the proposed approach, we have carried out a simulation study. It yields some promising results. It shows that our approach can produce a better estimation for the parameters of assumed statistical model than the naive estimates, which in turn will give us a better estimate of the mean ticket effort.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"2007 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127304045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Application management services analytics 应用程序管理服务分析
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611442
Ying Li, T. Li, R. Liu, Jeaha Yang, Juhnyoung Lee
{"title":"Application management services analytics","authors":"Ying Li, T. Li, R. Liu, Jeaha Yang, Juhnyoung Lee","doi":"10.1109/SOLI.2013.6611442","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611442","url":null,"abstract":"Enterprises often maintain many IT applications to support their business. Application Management Services (AMS) aim to maintain high levels of service quality and availability by restoring normal application service operations and minimizing negative business impact. In this paper, we present the AMS Analytics System for improving the productivity and quality of delivery for AMS practices. Issues regarding IT applications are formally referred as IT incidents or tickets, which are an important vehicle for measuring quality of AMS. IT incident ticket analytics, an important component of of the analytics system, measures workload variability, resource productivity and delivery performance using algorithms from statistics, queuing theory, data clustering and signal processing. The AMS Analytics System provides a standardized, integrated analytics platform supporting AMS delivery. It is built on a Web platform using a set of standard open stack software, enhanced with advanced analytics. Since its initial release, we have applied the AMS Analytics System to several dozens of real-world enterprise users, receiving very positive feedback.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"PP 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126443058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
University in the innovation system academia-industry collaborations and intellectual property rights 大学在创新体系中的产学研合作和知识产权
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611474
Helena Jin, Gang-Yu Xiong
{"title":"University in the innovation system academia-industry collaborations and intellectual property rights","authors":"Helena Jin, Gang-Yu Xiong","doi":"10.1109/SOLI.2013.6611474","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611474","url":null,"abstract":"In a world where possessing raw materials or manufacturing commodities are not sufficient for long-term economic success, innovativeness and a knowledge-based economy form the basis for prosperity. In this report, we discuss the link between a nation's higher education system and its ability to bring about and foster innovativeness and economic growth. In particular, we will concentrate on the roles that universities play in the national innovation system. Some of the questions we address include: How strong a link is there between the education system and nation's innovativeness? How important is industry-academia collaboration? From the perspective of a knowledge-based economy, what would an ideal university be like? To answer these questions, we summarize key findings from the literature. The aim of this report is to present the key factors and decisions that should be considered in future higher education strategies.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"95 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129596009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Substation automation system integrating PMU based on multi-agent 基于多智能体的PMU集成变电站自动化系统
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611482
Mianxin Liang, H. Geng, Xichen Bao, Jun Yang
{"title":"Substation automation system integrating PMU based on multi-agent","authors":"Mianxin Liang, H. Geng, Xichen Bao, Jun Yang","doi":"10.1109/SOLI.2013.6611482","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611482","url":null,"abstract":"Compared with the traditional substation automation system, this paper describes a distributed substation automation system based on multi-agent technology. The PMU integrated in substation automation system is viewed as an agent firstly. The principle of simultaneous measurement technology for the PMU is introduced and the framework of substation automation system integrating PMU based on multi-agent is presented. In this paper, a structural model of the substation automation system based on multi-agent technology is established, where each agent model and working principle are analyzed and the communication interaction method among sub-agents is discussed by combining the synchronous clock function of the PMU. This substation automation system has more autonomous ability, perception and adaptive ability.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"2 8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134534773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Planning of production supermarkets for production supply 生产供应的生产超市规划
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611458
S. Galka, E. Klenk, Willibald A. Gunthner
{"title":"Planning of production supermarkets for production supply","authors":"S. Galka, E. Klenk, Willibald A. Gunthner","doi":"10.1109/SOLI.2013.6611458","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611458","url":null,"abstract":"Production supermarkets are a system to ensure high-frequency, demand-oriented, in-plant production supply with low lot sizes. The paper presents methods to design and dimension these systems using qualitative design criteria and quantitative approaches based on well-known analytical methods for conventional order picking systems. The methods help to design layout, provision type and path strategy and to derive space consumption and the number of supermarket employees required to fulfill a defined demand.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132133477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Using exponential random graph (p∗) models to generate social networks in artificial society 利用指数随机图(p∗)模型生成人工社会中的社会网络
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611484
L. Liang, Yuanzheng Ge, XiaoGang Qiu
{"title":"Using exponential random graph (p∗) models to generate social networks in artificial society","authors":"L. Liang, Yuanzheng Ge, XiaoGang Qiu","doi":"10.1109/SOLI.2013.6611484","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611484","url":null,"abstract":"Artificial society, which is a bottom-up method, has become a significant mean of studying complexity and complex phenomena in human society. Social networks play an important role in the research of social interaction among people, and are also key components of the artificial society. A good social network model should be both estimable and representable. Exponential random graph (p*) models (ERGMs) can satisfy the requirements. In this paper, ERGMs are applied to the generation of social networks in the artificial society, and a general process of generating social networks is proposed. As a case study, friendship networks in an artificial classroom are generated based on the statnet suite. The results indicate that ERGMs are efficient to generate social networks, and this method is practicable and worthy of application.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132275429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Integrate ERP system into business process management system 将ERP系统整合到业务流程管理系统中
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611454
Feng Chen, Qinhua Wang, Qiang Wei, Changrui Ren, B. Shao, Jinfeng Li
{"title":"Integrate ERP system into business process management system","authors":"Feng Chen, Qinhua Wang, Qiang Wei, Changrui Ren, B. Shao, Jinfeng Li","doi":"10.1109/SOLI.2013.6611454","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611454","url":null,"abstract":"Enterprise resource planning (ERP) systems present a holistic view of the business from single information and IT architecture. But ERP systems are comprehensive, huge and complex systems and warrant careful planning and execution not ensure the successful implementation. A business process is set of interrelated activities which have definable inputs result in output that adds value from a custom perspective. Business Process Management (BPM) is a structured approach to understand, analyze, support, and continuously improve fundamental process. In order to improve the success rate of ERP in project implementation, enterprises often implement BPM before or during the ERP implementation. In this paper, a framework for integration ERP system into BPM system is proposed. The framework closes the gap between ERP system and BPM system, enables full life-cycle of process centric enterprise system implementation.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128595332","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Factors study of credit risks of farmer loans based on projection pursuit 基于投影寻踪的农户贷款信用风险因素研究
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611424
Zhanjiang Li, Guotai Chi
{"title":"Factors study of credit risks of farmer loans based on projection pursuit","authors":"Zhanjiang Li, Guotai Chi","doi":"10.1109/SOLI.2013.6611424","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611424","url":null,"abstract":"Because farmer loans have some features including a small amount loan, incomplete financial information, and large mobility, establishing a credit risk evaluation model that reflects characteristics of farmer loans has great significance for risk management of commercial banks. This paper uses projection pursuit model to nonlinearly transform multiple evaluation indicators into a single indicator of credit risk, establishes measure model of credit risk for farmer loans. Moreover, the greater squared value of projection weights, the greater impact on credit risk for farmer loans. So this paper makes use of squared value of projection weights to obtain effect sizes of risk factors. The results show that the skills of lenders and their families have the largest effect on credit risk for farmer loans.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133846610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
An electronic police system with multiple vehicle parts model 一个具有多个车辆部件模型的电子警察系统
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611426
Bin Tian, Ye Li, Bo Li, F. Zhu, Gang Xiong
{"title":"An electronic police system with multiple vehicle parts model","authors":"Bin Tian, Ye Li, Bo Li, F. Zhu, Gang Xiong","doi":"10.1109/SOLI.2013.6611426","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611426","url":null,"abstract":"With the development of urbanization, vehicle violations bring lots of problems for urban traffic. In this paper, we implement an electronic police system based on multiple salient vehicle parts for traffic surveillance. Vehicle is represented by its salient parts and its trajectory is obtained by tracking based on Kalman filter. First of all, multiple salient vehicle parts including the license plate and rear-lamps are localized using their distinctive features. Then vehicle tracking is performed using these parts with a Kalman filter to get vehicle motion trajectories. At last, traffic violations are detected by analyzing the vehicle trajectories and configuring various detection regions. Experiments show that our system is effective and it can achieve real-time performance for real traffic applications.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127613792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
首页 上一页 下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：481959085
Book学术官方微信