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Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics最新文献

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An empirical study of applying Kano model and TRIZ business evolution trends to improve E-commerce service quality 应用Kano模型和TRIZ业务演化趋势提升电子商务服务质量的实证研究
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-09-26 DOI: 10.1109/SOLI.2013.6611437
T. Chiang, Che-Ming Chang, Chin-Yun Yi
{"title":"An empirical study of applying Kano model and TRIZ business evolution trends to improve E-commerce service quality","authors":"T. Chiang, Che-Ming Chang, Chin-Yun Yi","doi":"10.1109/SOLI.2013.6611437","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611437","url":null,"abstract":"The nature of the E-commerce is different from traditional transaction channels, it is necessary to define elements of the on-line service quality to facilitate the providers to develop appropriate strategy and meet the customers' requirements. This study integrates the TRIZ theory of business evolution trend and Kano two-dimensional quality model to assist in the assessment and the development of improving E-commerce service quality strategy. The experts are invited to evaluate the relevance and determine the evolution extent of related trends according to the elements of E-commerce service quality and TRIZ business evolution trend; after that, the result and extent of evolution trends are ranged into various quality characteristics of Kano model. The result of a radar plot helps to identify the opportunities for improve the E-commerce service quality. The study adopts an on-line bookstore to conduct the empirical analysis and deduces the recommendations for improving the E-commerce service quality of the on-line bookstore in future.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115633450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 13
Value capture and value creation in high-velocity networked environments 高速网络环境下的价值获取与价值创造
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-09-26 DOI: 10.1109/SOLI.2013.6611475
Hannu Tuomisaari, Juhana Peltonen, T. Nyberg, Xisong Dong, G. Nyman
{"title":"Value capture and value creation in high-velocity networked environments","authors":"Hannu Tuomisaari, Juhana Peltonen, T. Nyberg, Xisong Dong, G. Nyman","doi":"10.1109/SOLI.2013.6611475","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611475","url":null,"abstract":"The core function of any profitable firm is capturing a share of the value that customer perceives in the firm's offering. Value capture is traditionally considered to relate to a competitive advantage at the firm level, but not the firm network level. However, the ever increasing role of information and knowledge in today's economy is profoundly changing how firms can create competitive advantages. Among these changes, we highlight reducing transaction costs in various areas of the economy, which drives the economy to organize more toward rapidly evolving networks or smaller firms. There is also an opposite trend for some internet firms to become larger due to economies of scale and due to network externalities. In this position paper, we examine the issue of value capture by firms that are increasingly small and operate in rapidly changing and evolving networks. We conclude by outlining future research on firm-level capabilities that are required to enable value capture in new forms of dynamic networks.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126209518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Research on personnel assignment in joint operation analysis with a large number of tasks 大任务联合作战分析中的人员分配问题研究
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-09-26 DOI: 10.1109/SOLI.2013.6611425
W. Haiyan, Gai Yuling
{"title":"Research on personnel assignment in joint operation analysis with a large number of tasks","authors":"W. Haiyan, Gai Yuling","doi":"10.1109/SOLI.2013.6611425","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611425","url":null,"abstract":"The traditional joint operation analysis mainly resolves the personnel assignment problem with a few tasks. It can be combined with Petri nets model to solve the personnel assignment with a large number of tasks. The better assignment result considering overload balance can be achieved by introducing some heuristic rules. At last a simulation model is based on witness software to verify the above conclusions with a case study.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"213 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132233111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Kernel local fisher discriminant analysis for fault diagnosis in chemical process 核局部fisher判别分析在化工过程故障诊断中的应用
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611486
Wang Jian, Han Zhiyan, Feng Jian
{"title":"Kernel local fisher discriminant analysis for fault diagnosis in chemical process","authors":"Wang Jian, Han Zhiyan, Feng Jian","doi":"10.1109/SOLI.2013.6611486","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611486","url":null,"abstract":"Though Fisher discriminant analysis (FDA) is an outstanding method for fault diagnosis, it is difficult to extract the discriminant information in complex industrial environment. One of the reasons is that FDA can not remain the geometric structure information of the sample space truly due to non-Gaussian and nonlinear structures characteristics of data in industrial process. In this paper, kernel local fisher discriminant analysis (KLFDA) is proposed to solve the problem. The proposed approach is applied to Tennessee Eastman process (TEP). The results demonstrate that KLFDA shows better fault diagnosis performance than conventional FDA.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116695404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Task-role based access control model in logistics management system 物流管理系统中基于任务角色的访问控制模型
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611396
Yingying Yu, Yan Chen, Yuqin Wen
{"title":"Task-role based access control model in logistics management system","authors":"Yingying Yu, Yan Chen, Yuqin Wen","doi":"10.1109/SOLI.2013.6611396","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611396","url":null,"abstract":"Access control model that decides whether a principal is allowed access to a resource plays a protective role in information system. This paper argues the merits and shorts of four typical models at first, and then presents an integrated access control model-TRBAC which introduces the concept of task into RBAC model. We set up the specific structure of TRBAC and give detail definitions of the constraints in roles and tasks. Based on the TRBAC model, further study is made according to the actual requirements of access control in LMS (Logistics Management System). We establish the architecture of access control model in LMS and introduce several main functional modules. After that this paper emphatically describes how to design and implement the three major controllers including role controller, task controller and permission controller in LMS based on PaaS(Platform as a Service), with the system interfaces visually. In practical, with the combination of task and role, the TRBAC model associates the user with permission indirectly, makes the static and dynamic double control come true and assigns the permission according to the actual needs. The TRBAC model has achieved good results in the implementation of the practical application. It turns out that the model is reasonable and stable which has a practical significance and necessity.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"138 38","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120932257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The efficiency evaluation of logistics industry in provincial regions based on DEA model 基于DEA模型的省际物流业效率评价
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611403
Huaiming Wei, Wei Xu
{"title":"The efficiency evaluation of logistics industry in provincial regions based on DEA model","authors":"Huaiming Wei, Wei Xu","doi":"10.1109/SOLI.2013.6611403","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611403","url":null,"abstract":"This article expounds the principle and method of DEA model, and evaluates the relative efficiency of logistics industry of 31 provinces, cities and autonomous regions in 2010 based on DEA model. The results demonstrate that 8 statistics samples have achieved the relative efficiency of the input-and-output of the logistics industry, but the other 23 samples have not jet. Simultaneously, through the projective analysis, the article finds out the problems of the logistics industry in the non-efficient regions under the DEA model, and put forwards the corresponding suggestions to improve the problems, which provides good reference for the benignant development of the logistics industry.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125078463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The determinants of the resources reallocation in failure projects based on SEM 基于SEM的失效项目资源再分配的决定因素
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611387
Xuan Xu
{"title":"The determinants of the resources reallocation in failure projects based on SEM","authors":"Xuan Xu","doi":"10.1109/SOLI.2013.6611387","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611387","url":null,"abstract":"This paper uses the questionnaire survey and structural equation model to evaluate the influence of nine indicators from the national macro environment, industry environment and internal environment to the resources reallocation in failure projects through the AMOS statistical analysis method, and analyses the degree of attention to the reallocation of financial resources, human resources and material resources in the process of the resources reallocation in failure projects. Comprehensive conclusions show that improving the resources reallocation consciousness of managers and learning the way and the method of reallocation, enhancing the internal scheduling and allocation of resources, establishing a perfect resources sharing platform and transaction mechanism and so on are helpful to the comprehensive development and reallocation of the resources in failure projects, optimize the resource structure and make better use of available resources.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123587893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
An adaptive control strategy based on usage analysis for office power management 一种基于使用分析的办公电源自适应控制策略
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611374
Feng Li, Hao Chen, Yabin Dang, Xin Zhou, Shaochun Li, Wang Fen Fei, Xinyu Zhao
{"title":"An adaptive control strategy based on usage analysis for office power management","authors":"Feng Li, Hao Chen, Yabin Dang, Xin Zhou, Shaochun Li, Wang Fen Fei, Xinyu Zhao","doi":"10.1109/SOLI.2013.6611374","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611374","url":null,"abstract":"In this paper, a control strategy is presented to coordinately control the switches of lamps and projectors in offices, especially for those offices with multiple meeting rooms. Firstly, it detects and collects the lamps and projects usage status through some devices, such as embedded sensors. Secondly, it analyzes the historical usage records of projectors and lamps and identifies several patterns for lamps and projector usage. Then, it clusters the control strategies for each pattern and determines the most popular used control strategy for each pattern. Finally, it updates and stores the most popular used strategy as optimal control strategy for execution. In order to verify its feasibility, efficiency and value, a prototype system and apparatus is proposed. And the experimental results prove it can help user to save power consumption and improve operation efficiency while using projectors.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128675130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Developing an order picking policy for economical packing 制定经济包装的拣货政策
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611445
J. Shiau, T. Liao
{"title":"Developing an order picking policy for economical packing","authors":"J. Shiau, T. Liao","doi":"10.1109/SOLI.2013.6611445","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611445","url":null,"abstract":"Order picking is not only one of the most crucial tasks, but also the most expensive of warehouse operations costs in a distribution center. Therefore, improving picking efficiency is a critical benefit to distribution center operations. The study explores the condition of the lowest packaging costs and shortest travel distance in order to improve the order processing and picking efficiency. We propose an economical-packing order picking policy, which is an extending research of our previous researches, sequence order picking and batch picking for large numbers of small quantities in the B2C distribution center. A mathematic programming decision model is formed to minimize the remaining space of mailing boxes and the picking path of each order. A generic warehouse management system with the proposed order picking function has been conceptually implemented to demonstrate the elimination of storage buffers and the reduction of operation time.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121228651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
Multi-objects sentiment vector aggregation: An approach to extract latent cyber organizations 多对象情感向量聚合:一种潜在网络组织的提取方法
Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics Pub Date : 2013-07-28 DOI: 10.1109/SOLI.2013.6611430
Wenli Liu, Hao Lu, M. Zheng, Julei Fu, Tao Wang
{"title":"Multi-objects sentiment vector aggregation: An approach to extract latent cyber organizations","authors":"Wenli Liu, Hao Lu, M. Zheng, Julei Fu, Tao Wang","doi":"10.1109/SOLI.2013.6611430","DOIUrl":"https://doi.org/10.1109/SOLI.2013.6611430","url":null,"abstract":"This paper aims at discovering latent cyber organizations in rich social media, through analysis sentiment dimension of individual's social attribute. From a sociology perspective, people who have the same point of views will have great probabilities and opportunities to aggression together. Monitoring these latent cyber organizations can help us understanding the tendency of social events. Naturally, individual will have his own opinions towards different objects, such as persons, events, organizations, or topics etc. We propose an effective framework to compute the individual's opinion towards certain multiple objects as his sentiment vector. Then, we detected latent cyber organizations based on the individuals' sentiment vector. To validate our approach, we illustrate the usefulness of our framework through an experiment in Sina microblog dataset, and the results demonstrate to be valuable.","PeriodicalId":147180,"journal":{"name":"Proceedings of 2013 IEEE International Conference on Service Operations and Logistics, and Informatics","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114809785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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