Wenting Wang , Rick D. Hackett , Norm Archer , Zhengchuan Xu , Yufei Yuan
{"title":"Will AI-enabled conversational agents acting as digital employees enhance employee job identity?","authors":"Wenting Wang , Rick D. Hackett , Norm Archer , Zhengchuan Xu , Yufei Yuan","doi":"10.1016/j.im.2025.104099","DOIUrl":"10.1016/j.im.2025.104099","url":null,"abstract":"<div><div>Artificial Intelligence (AI)-enabled conversational agents (CAs) increasingly transform online customer service by acting as frontline workers. Understanding employees' attitudes toward these digital colleagues is crucial, as CAs blur the boundaries between human and machine roles. However, existing research often views CAs merely as tools rather than digital employees, neglecting their impact on employees' psychological drivers, such as job identity. This study introduces the perception of CAs as digital employees and develops a Job Identity Enhancement model to examine how human employees' job identity is influenced by their experience working with intelligent CAs. Empirical validation through a survey of frontline service workers reveals that the employees' perceptions of CA autonomy and learning capabilities enhance their job variety and job control, ultimately boosting their job identity and organizational commitment.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104099"},"PeriodicalIF":8.2,"publicationDate":"2025-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139302","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Indika Dissanayake , Sridhar P. Nerur , Roman Lukyanenko , Minoo Modaresnezhad
{"title":"The state-of-the-art of crowdsourcing systems: A computational literature review and future research agenda using a text analytics approach","authors":"Indika Dissanayake , Sridhar P. Nerur , Roman Lukyanenko , Minoo Modaresnezhad","doi":"10.1016/j.im.2025.104098","DOIUrl":"10.1016/j.im.2025.104098","url":null,"abstract":"<div><div>Crowdsourcing effectively harnesses diverse skills and perspectives of crowds beyond organizational, geographical, and cultural boundaries. Organizations are gaining invaluable insights through crowdsourcing across diverse domains. This study reviews the growing academic literature on crowdsourcing using advanced topic modeling, an approach to unraveling key themes latent in the literature. Following a systems approach, we adopted inter- and intra-systems perspectives to identify distinct crowdsourcing models and their interrelated components based on a text analysis of the crowdsourcing literature. The paper elucidates the intellectual foundations of crowdsourcing as represented in the literature and offers suggestions for pursuing research that will extend its conceptual boundaries.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104098"},"PeriodicalIF":8.2,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142925063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yuting Jiang , Mengyao Fu , Jie Fang , Matti Rossi , Yuting Wang , Chee-Wee Tan
{"title":"Advancing an LDA-GMM-CorEx topic model with prior domain knowledge in information systems research","authors":"Yuting Jiang , Mengyao Fu , Jie Fang , Matti Rossi , Yuting Wang , Chee-Wee Tan","doi":"10.1016/j.im.2024.104097","DOIUrl":"10.1016/j.im.2024.104097","url":null,"abstract":"<div><div>Embedding topic models with domain knowledge is deemed to be effective in bolstering the models’ interpretability. Nevertheless, contemporary topic modeling techniques introduced in past studies lack consideration for circumstances in which prior domain knowledge either does not exist or becomes obsolete quickly. Combining the latent Dirichlet allocation (LDA) with the Gaussian mixture model (GMM) and the anchor correlation explanation (CorEx) topic model, we advanced a novel LDA-GMM-CorEx topic modeling approach to enhance the domain knowledge model's adaptability and improve the interpretability of topic modeling. We further verified the effectiveness of our proposed topic modeling approach on two separate datasets from different domains, thereby attesting to its general applicability.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104097"},"PeriodicalIF":8.2,"publicationDate":"2024-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Online creators’ strategic cooperation in two-sided synchronous UGC market: Empirical evidence from a livestreaming platform","authors":"Bingyi Wu , Charles Zhechao Liu , Hongyi Zhu","doi":"10.1016/j.im.2024.104095","DOIUrl":"10.1016/j.im.2024.104095","url":null,"abstract":"<div><div>This study explores widespread cooperation among live content creators on synchronous user-generated content (UGC) platforms. It introduces a typology of online cooperation – hyping, peering, and spreading – based on creators’ relative popularity statuses and proposes a framework exploring resource-based cooperative strategies and the economic impacts of the three cooperation types. The study reveals varying effects of homophily-based and reciprocity-based strategies on the three cooperation types. The findings also highlight the network effects arising from cooperation and identify conflicting impacts of hyping on creator and platform growth. These findings offer essential insights for managing platform growth in the synchronous UGC market.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104095"},"PeriodicalIF":8.2,"publicationDate":"2024-12-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ping Qiu , Zhao Cai , Xiangtianrui Kong , Hing Kai Chan , Ye Shi
{"title":"Disentangling the impact of bidding price on advertising performance in E-commerce search advertising: The moderating role of product competitiveness","authors":"Ping Qiu , Zhao Cai , Xiangtianrui Kong , Hing Kai Chan , Ye Shi","doi":"10.1016/j.im.2024.104096","DOIUrl":"10.1016/j.im.2024.104096","url":null,"abstract":"<div><div>Though E-commerce search advertising has become an increasingly prevalent approach for online retailers to promote their products, it is nontrivial for online retailers to use search advertising effectively, particularly without a comprehensive understanding of the effect of bidding price. This research investigates the effect of bidding price on product click-through rate and conversion rate, with a focus on the moderating role of product competitiveness. We collected data consisting of 10,734 search advertising records of 421 advertised stock keeping units and 206 keywords from a retailer operating on a leading e-commerce platform. This dataset was matched with data of 39,066 rival products to construct the indexes of product competitiveness in terms of mouth and product competitiveness in terms of sale price. Contradictory to the wisdom that there is a monotone relationship between bidding price and click-through/conversion rate, our result reveals an inverted U-shaped relationship between bidding price and click-through/conversion rate. Moreover, product competitiveness in terms of word-of-mouth weakens the inverted U-shaped relationship between bidding price and click-through/conversion rate, while product competitiveness in terms of sale price only weakens the inverted U-shaped relationship between bidding price and click-through rate, but not conversion rate. This research enriches the literature on search advertising by untangling the impact of bidding price and the moderating role of product competitiveness.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104096"},"PeriodicalIF":8.2,"publicationDate":"2024-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Xixi Li , Qian Wang , Xinlin Yao , Xiangbin Yan , Ruihao Li
{"title":"How do influencers’ impression management tactics affect purchase intention in live commerce? – Trust transfer and gender differences","authors":"Xixi Li , Qian Wang , Xinlin Yao , Xiangbin Yan , Ruihao Li","doi":"10.1016/j.im.2024.104094","DOIUrl":"10.1016/j.im.2024.104094","url":null,"abstract":"<div><div>Influencers in live commerce play a pivotal role in guiding consumers’ purchase decisions. Prior studies have explored how influencers’ different characteristics impact consumers’ purchase intention in live commerce. Nevertheless, the role of influencers’ impression management strategies in this context remains a largely unexplored terrain. We draw on the impression management lens and integrate the stimulus-organism-response framework together with social role theory to examine a comprehensive research model regarding how influencers’ different impression management tactics (i.e., self-focused, consumer-focused, and product-focused impression management tactics) affect trust perceptions, which further contribute to female and male consumers’ purchase intention in live commerce. We first conducted a qualitative interview (N = 71) to validate the existence of influencers’ three impression management tactics, and then designed a scenario-based survey (N = 241) to test the research model. Our study enriches the understanding of impression management tactics in the live commerce context, extends social role theory to explain the different decision pathways of female and male consumers during live shopping, and also offers practical insights for influencers and managers of live commerce platforms.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104094"},"PeriodicalIF":8.2,"publicationDate":"2024-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"GAI identity threat: When and why do individuals feel threatened?","authors":"Jing Zhou , Yaobin Lu , Qian Chen","doi":"10.1016/j.im.2024.104093","DOIUrl":"10.1016/j.im.2024.104093","url":null,"abstract":"<div><div>The widespread application of generative artificial intelligence (GAI) and its ability to perform various tasks have raised concerns about identity threats. This study aims to investigate antecedents, behavioral consequences, and boundary conditions of GAI identity threat. We conduct a two-phase study using a mixed-methods approach. The qualitative phase aims to identify the critical factors that influence GAI identity threat. After coding 30 semi-structured interview transcripts, we find that GAI's high intelligence and human-like abilities facilitate three kinds of affordance that influence GAI identity threat: creative affordance, analysis affordance, and communication affordance. The quantitative phase, based on IT identity threat theory, constructs a research model to examine how the three types of affordance influence GAI identity threat, as well as identifying the behavioral consequences. An examination of survey data from 405 users indicates that GAI's creative affordance, analysis affordance, and communication affordance are associated with GAI identity threat, which may lead to users’ resistance behavior. Furthermore, GAI autonomy and user self-identity moderate the relationship between GAI affordances and GAI identity threat, respectively. This study identifies users’ negative psychological mechanisms when using AI, develops IT identity threat theory in the context of GAI, and provides implications for practitioners to reduce identity threats.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104093"},"PeriodicalIF":8.2,"publicationDate":"2024-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142867441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Maarif Sohail , Fang Wang , Norm Archer , Wenting Wang , Yufei Yuan
{"title":"Corrigendum to “Lower than expected but still willing to use: User acceptance toward current intelligent conversational agents” [Information & Management Volume 61 issue 8(2024) 104033]","authors":"Maarif Sohail , Fang Wang , Norm Archer , Wenting Wang , Yufei Yuan","doi":"10.1016/j.im.2024.104081","DOIUrl":"10.1016/j.im.2024.104081","url":null,"abstract":"","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104081"},"PeriodicalIF":8.2,"publicationDate":"2024-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143351011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Leveraging the metaverse ecosystem: How institutional factors, adoption of metaverse-related technologies, and absorptive capacity drive performance in high-tech small and medium-sized enterprises","authors":"Fakhar Shahzad, Qingyu Zhang","doi":"10.1016/j.im.2024.104080","DOIUrl":"10.1016/j.im.2024.104080","url":null,"abstract":"<div><div>This study aims to investigate the adoption of Metaverse-related technologies by high-tech small and medium-sized enterprises (SMEs) and its impact on international marketing agility and firm performance. A two-wave longitudinal design was applied using structural equation modeling to assess data collected from high-tech SME executives (<em>n</em> = 226). This study reveals that various institutional aspects positively influence high-tech SMEs’ intention to adopt Metaverse-related technologies, leading to its adoption. Adoption improves marketing agility and performance, with absorptive capacity playing a crucial mediating role. Based on the results of empirical investigation, this study provides significant theoretical and practical contributions.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104080"},"PeriodicalIF":8.2,"publicationDate":"2024-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139306","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Leveraging structural IT capabilities to promote novelty and efficiency in business model design: A knowledge-based view","authors":"Feiyu Wang, Jibao Gu, Along Liu","doi":"10.1016/j.im.2024.104090","DOIUrl":"10.1016/j.im.2024.104090","url":null,"abstract":"<div><div>Enterprises are confronted with the challenge of designing business models grounded in information technology (IT). In addressing this concern, prior literature has highlighted the significance of intra-organizational IT capabilities in the business model design (BMD), yet insufficient attention has been devoted to inter-organizational IT capabilities. Employing a knowledge-based view to address this research gap, this study explores how enterprises leverage structural IT capabilities to foster novelty-centered business model design (NBMD) and efficiency-centered business model design (EBMD). Using matched survey data from 180 Chinese manufacturing firms, our findings indicate a positive correlation between IT reconfiguration and NBMD, and a positive correlation between IT integration and EBMD. Additionally, polynomial regression and response surface analysis show that maintaining a high proportion of IT reconfiguration or integration is required to optimize NBMD. For facilitating EBMD, a high proportion of IT integration must be maintained, and a high proportion of IT reconfiguration has a comparatively lesser impact. Our research results offer theoretical and practical implications for how to develop structural IT capabilities to support BMD.</div></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"62 2","pages":"Article 104090"},"PeriodicalIF":8.2,"publicationDate":"2024-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143139286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}