Human Factors and Ergonomics in Manufacturing & Service Industries最新文献

The Impact of Mind-Wandering on Driller's Situation Awareness in Drilling Operations: Based on SAGAT and EEG 钻井作业中走神对司钻态势感知的影响——基于SAGAT和EEG

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-30 DOI: 10.1002/hfm.70010

Su Hao, Xu Lifei, Xie Ruiying, Wang Jian, Jiang Jiaxin, Fan Siping, Wang Xiaoqin, Qing Xin, Zeng Yuhang

{"title":"The Impact of Mind-Wandering on Driller's Situation Awareness in Drilling Operations: Based on SAGAT and EEG","authors":"Su Hao, Xu Lifei, Xie Ruiying, Wang Jian, Jiang Jiaxin, Fan Siping, Wang Xiaoqin, Qing Xin, Zeng Yuhang","doi":"10.1002/hfm.70010","DOIUrl":"https://doi.org/10.1002/hfm.70010","url":null,"abstract":"<div>\u0000 \u0000 <p>In the high-risk environment of drilling operations, mind-wandering is a significant contributor to unsafe behavior and reduced safety performance. Despite its critical impact, few studies have focused on the cognitive characteristics of mind-wandering and its influence on situation awareness (SA). This study sought to bridge the research divide by utilizing electroencephalography (EEG) to explore the link between mind-wandering and brain activity, with the objective of establishing an objective means to monitor drillers’ mind-wandering. Utilizing the Situation Awareness Global Assessment Technique (SAGAT) in a simulated drilling monitoring task, we compared the states of 50 natural gas drillers before and after their shifts. Brainwave data were recorded and categorized into pre-shift and post-shift groups. Our analysis revealed a significant increase in mind-wandering post-shift, coupled with a notable decline in SA. This effect was especially pronounced during complex tasks, such as gas kick simulation videos, where response times increased and delta and alpha band power in the frontal lobes significantly rose. These findings suggest that mind-wandering adversely affects SA, particularly in complex task scenarios. The identified neural indicators offer objective measures of drillers’ cognitive states and can inform attention training and fatigue management strategies. By providing safety managers with real-time insights into workers’ attention, mind-wandering detection can help mitigate errors and enhance operational safety in high-risk environments.</p>\u0000 </div>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143888894","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Co-Designing the Sound of Safety: Embracing Complexity in the Acoustic Vehicle Alerting System Sound for Zero Emission Buses 安全声音的协同设计：零排放客车车辆声报警系统声音的复杂性

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-30 DOI: 10.1002/hfm.70004

Christina Kirsch, A. Baki Kocaballi, Andrew Johnston, Anjum Naweed, Ian Stevenson

{"title":"Co-Designing the Sound of Safety: Embracing Complexity in the Acoustic Vehicle Alerting System Sound for Zero Emission Buses","authors":"Christina Kirsch, A. Baki Kocaballi, Andrew Johnston, Anjum Naweed, Ian Stevenson","doi":"10.1002/hfm.70004","DOIUrl":"https://doi.org/10.1002/hfm.70004","url":null,"abstract":"<p>Around the world, transport organizations are transitioning their bus fleets from internal combustion engines to electrified zero emission buses (ZEBs). The quiet nature of these buses raises safety concerns for vulnerable road users. To address these concerns, new standards mandate that electric vehicles, including ZEBs, be equipped with an acoustic vehicle alerting system (AVAS) emitting sound at low speeds, to make vehicles more detectable. However, developing an effective AVAS sound requires balancing safety and technical constraints with diverse stakeholder needs. Using codesign, this study conducted a series of risk-focused subject matter expertize workshops (<i>n</i> = 15), and a large user-experience focused participatory design workshop (<i>n</i> = 41) to inform the AVAS sound design. The latter included empathy and user journey mapping techniques, facilitating the collection of insights from various perspectives. Results revealed stakeholder preferences for an AVAS sound that was both alerting and positive, and embodied qualities like calmness, politeness, and vibrancy. The workshops allowed for refinement of sound design requirements, although challenges emerged in balancing conflicting preferences and managing technical limitations to create a sound that could be both perceptible and nonintrusive. This study provides a framework for the development of an AVAS sound that could capture a range of stakeholder needs and preferences and lays a foundation for AVAS sounds that enhance safety while being positively received. It highlights the importance of inclusive, iterative design in advancing public transport safety and sustainability, with outcomes supporting the future sound design, testing, and implementation.</p>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.70004","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143888895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Application of a Systems Thinking-Based Risk Assessment Method to Identify Hospital Emergency Evacuation Risks 基于系统思维的风险评估方法在医院紧急疏散风险识别中的应用

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-23 DOI: 10.1002/hfm.70001

Morteza Mahdavi, Fakhradin Ghasemi, Leila Omidi

{"title":"The Application of a Systems Thinking-Based Risk Assessment Method to Identify Hospital Emergency Evacuation Risks","authors":"Morteza Mahdavi, Fakhradin Ghasemi, Leila Omidi","doi":"10.1002/hfm.70001","DOIUrl":"https://doi.org/10.1002/hfm.70001","url":null,"abstract":"<div>\u0000 \u0000 <p>Human factors methods, as a systems discipline, can be applied across various areas of working systems. Risk assessment methods are particularly useful for identifying risks that may impact the performance of overall working systems, groups, and individuals. The emergency evacuation process in hospitals involves multiple risks that can significantly affect its performance. This study applied a systems thinking-based risk assessment method to identify risks associated with hospital emergency evacuations. The Networked Hazard Analysis and Risk Management System (Net-HARMS) method was utilized to identify all credible risks in the hospital evacuation process during emergencies that could degrade optimal performance. Some of the key risks identified in the hospital emergency evacuation process included delays in assessing risks associated with evacuation procedures, failures or delays in forming and appointing an emergency evacuation and command team, and inadequate intra- and interorganizational coordination. Additionally, emerging risks were identified, such as delays in the evacuation process due to staff lacking sufficient information about the evacuation and incident command team members, as well as delays in receiving assistance from external organizations like the fire department and Red Crescent due to inadequate interorganizational coordination processes. These risks arose from the interactions between activities. The study concludes that the Net-HARMS method is effective in forecasting systemic and emergent risks in the hospital evacuation process, as well as identifying risks associated with specific activities and emergent risks in this critical process.</p>\u0000 </div>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143865727","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Outline or Solid? The Role of Icon Style on User's Perception 轮廓还是实心？图标风格对用户感知的作用

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-18 DOI: 10.1002/hfm.70006

Zhangfan Shen, Yi Wang, Moke Li, Jiaxiang Chen, Zhanpeng Hu

{"title":"Outline or Solid? The Role of Icon Style on User's Perception","authors":"Zhangfan Shen, Yi Wang, Moke Li, Jiaxiang Chen, Zhanpeng Hu","doi":"10.1002/hfm.70006","DOIUrl":"https://doi.org/10.1002/hfm.70006","url":null,"abstract":"<div>\u0000 \u0000 <p>Despite the many studies investigated the impact of icon design on usability in the past, few have compared outline icons with solid icons. This study combines familiarity training, recognition tasks, and visual search tasks to explore how icon design style and internal cognitive characteristics jointly affect visual perception. A total of 120 pairs of solid icons and corresponding outline icons were collected and designed. Subsequently, participants were asked to rate icons based on familiarity and concreteness, excluding those that were either too familiar or too unfamiliar. After 27 participants were familiarized with all of the icons over two training sessions, they were required to complete the task of recalling icons with relevant semantic meanings. Finally, to further decompose the users' visual perception process, participants' ability to visually search for icons was additionally tested. The results indicated that participants performed significantly better at recognizing and visually searching for solid icons, especially when they were unfamiliar. However, the visual perception advantage decreased with an increase in familiarity. In addition, strong evidence was found indicating that concrete solid icons have the highest visual search performance. The findings in this study provide practical guidelines for user interface design.</p>\u0000 </div>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143845913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Security and Usability Evaluation of Text-Based Captchas on Mobile Interface 基于文本的移动界面验证码安全性与可用性评价

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-17 DOI: 10.1002/hfm.70007

Nur Merdanoğlu, Pınar Onay Durdu

{"title":"Security and Usability Evaluation of Text-Based Captchas on Mobile Interface","authors":"Nur Merdanoğlu, Pınar Onay Durdu","doi":"10.1002/hfm.70007","DOIUrl":"https://doi.org/10.1002/hfm.70007","url":null,"abstract":"<p>Captchas are used as Human interaction proof mechanisms during the authentication process on software applications. They should provide resistance to various attacks to increase security but also be understood easily to ensure usability. Increasing the security generally reduces usability, so it is necessary to use captchas that will meet both the security and usability needs of users balanced. Within the scope of this study, a text-based captcha scheme that end-users commonly encounter during their daily interactions in mobile applications is selected and investigated to determine both a more robust and usable one for users. Six different text-based captcha types, which were distortion-based, non-distortion-based, dictionary-based, random-based, low contrast, and full contrast, were compared in terms of security and usability. Initially, security tests were applied. Afterwards, user tests were conducted with 30 participants. According to security test results, distortion, low contrast, and random-based captcha types were determined to be more robust, respectively. The most usable captcha type among the secure captcha types was determined as a random string captcha based on the user test results. Thus, it has been found that a balanced level of security and usability can be achieved when mobile application developers choose to use a random string captcha when designing interfaces. Recommendations to guide mobile interface developers were provided based on the findings obtained both from the user study and previous relevant literature.</p>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.70007","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143840608","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Seat Dimensions for Comfort: Correlations and Design Method 舒适性座椅尺寸：相关性和设计方法

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-15 DOI: 10.1002/hfm.70005

Jin Wang, Jin-Yi Zhi, Xu-Wei Zhang

{"title":"Seat Dimensions for Comfort: Correlations and Design Method","authors":"Jin Wang, Jin-Yi Zhi, Xu-Wei Zhang","doi":"10.1002/hfm.70005","DOIUrl":"https://doi.org/10.1002/hfm.70005","url":null,"abstract":"<div>\u0000 \u0000 <p>Seat dimensions that influence human comfort are not independent. To improve the combined effect of the multiple-seat-dimension design, the correlations of key seat dimensions were analyzed. First, a structural-equation model was used to explore and test the relationships and influence path between the seat dimensions. Then, multiple regression analysis was used to explore the quantitative relationships between the seat dimensions. The results showed that the seat pan inclination, backrest inclination, and seat height are interrelated to form the seat support angle, which determines the human torso–thigh–calf angles in a sitting position and affects the dimension requirements of the lumbar and neck support. The study further proposes a quantitative model relating the key seat dimensions. Research has shown that comfortable seat dimension design cannot rely solely on the design of a single independent seat dimension but requires a unified design of multiple-seat dimensions. This study provides the quantitative relationships between comfortable seat dimensions for key seat-dimension-correlated design, which will help predict the comfortable dimension and improve dimension design comfort.</p>\u0000 </div>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143831158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Effects of Task Type and Task Duration on Visual Fatigue on Smartphones at Different Ages 任务类型和任务持续时间对不同年龄段智能手机视觉疲劳的影响

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-15 DOI: 10.1002/hfm.70009

He Huang, Shuguang Chen, Chaoxiang Yang

{"title":"Effects of Task Type and Task Duration on Visual Fatigue on Smartphones at Different Ages","authors":"He Huang, Shuguang Chen, Chaoxiang Yang","doi":"10.1002/hfm.70009","DOIUrl":"https://doi.org/10.1002/hfm.70009","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigated the effects of task type and task duration on visual fatigue on smartphones at different ages. A total of 24 young adults (21–29 years old) and 24 older adults (63–77 years old) participated in an experiment with two different tasks (reading and searching) on smartphones, where each task lasted 1 h. The change in critical fusion frequency (CFF) and the subjective visual fatigue score were used as physiological and subjective indices, respectively, to measure visual fatigue. The results showed that the participants experienced more severe visual fatigue in the reading task than in the searching task on smartphones. Both changes in CFF and increases in subject visual fatigue occurred earlier in the reading task than in the searching task. The participants' visual fatigue increased as the task duration increased, and physiological visual fatigue occurred significantly earlier than did subjective visual fatigue. Compared with younger adults, older adults experienced more subjective visual fatigue when the task complexity was higher and more physiological visual fatigue as task duration increased. Different arrangements of breaks should be considered according to different task types on smartphones to alleviate visual fatigue, and a short break interval every 15 min during the reading task and every 30 min during the searching task is recommended. Older adults not only need to avoid prolonged visual tasks on smartphones more but also should refrain from persisting in continuous visual work. They are in greater need of suspending visual tasks promptly as soon as they initially feel visual fatigue. In addition, designers and developers need to reduce the cognitive load brought by task complexity on smartphones to alleviate the perception of visual fatigue among older adults.</p>\u0000 </div>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143831164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Systems Human Factors and Ergonomics Methods: Applications, Outcomes, and Future Directions 系统人为因素和人体工程学方法：应用、成果和未来方向

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-14 DOI: 10.1002/hfm.70002

Samantha L. Jackson, Gemma J. M. Read, Adam Hulme, Paul M. Salmon

{"title":"Systems Human Factors and Ergonomics Methods: Applications, Outcomes, and Future Directions","authors":"Samantha L. Jackson, Gemma J. M. Read, Adam Hulme, Paul M. Salmon","doi":"10.1002/hfm.70002","DOIUrl":"https://doi.org/10.1002/hfm.70002","url":null,"abstract":"<p>Systems human factors and ergonomics (HFE) methods are increasingly being applied to diverse problems across various domains. This scoping review identified peer-reviewed applications of systems HFE methods to determine which methods have been applied, in what domains, and for what purposes. Four databases (Web of Science, Scopus, Science Direct, and Sage) were searched for articles that applied systems HFE methods. After applying a set of inclusion criteria, 367 peer-reviewed articles were included in the review. The review revealed a growth in applications of systems HFE methods over time. Overall, cognitive work analysis (CWA) was the most frequently applied, closely followed by functional resonance analysis method (FRAM) and systems theoretic accident model and process–system-theoretic process analysis (STAMP-STPA). Most applications of systems HFE methods have occurred in the Healthcare domain, and approximately one-third of the articles involved the application of multiple HFE methods, with an increasing number of these including mathematical modeling such as Systems Dynamics and Agent Based Modeling. The review suggests there is a continued demand for both qualitative and quantitative outputs in systems HFE applications. As problem spaces and system complexity continue to intensify, evaluation, and potential adaption of methods may be required, including using more than one method. The challenge of matching methods to problems continues. To select appropriate methods, consideration should be balanced between factors such as the type of system being examined, the effort required to apply the method(s), the level of complexity of the system, and the necessary output.</p>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.70002","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143830986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Understanding the Emergence and Trajectory of Job Insecurity Due to Smart Technology, Artificial Intelligence, Robotics, and Automation 理解智能技术、人工智能、机器人和自动化带来的工作不安全感的出现和发展轨迹

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-04-07 DOI: 10.1002/hfm.70000

Marvin Walczok, Tanja Bipp

{"title":"Understanding the Emergence and Trajectory of Job Insecurity Due to Smart Technology, Artificial Intelligence, Robotics, and Automation","authors":"Marvin Walczok, Tanja Bipp","doi":"10.1002/hfm.70000","DOIUrl":"https://doi.org/10.1002/hfm.70000","url":null,"abstract":"<p>Smart technologies, artificial intelligence, robotics, and automation (STARA) can revolutionize the labor market by substituting human labor. STARA Awareness has been introduced to capture employees' appraisal of the impact of STARA on their employment without a thorough validation and overarching theoretical framework. Therefore, we contributed a content validation of STARA Awareness and examined the internal structure of the suggested measurement instrument, the differentiation from cognitive and affective job insecurity (JI), potential antecedents, and its 1-year trend. We conducted two cross-sectional (<i>N</i><sub><i>1</i></sub> = 215, <i>N</i><sub><i>2</i></sub> = 224) and one longitudinal study (<i>N</i><sub><i>3</i></sub> = 233) with German employees from various branches. We adapted the questionnaire and redefined the construct as affective automation-related job insecurity (AAJI) based on content criticism. Our results indicate that AAJI is weakly positively related to cognitive and affective JI but empirically different. We identified the substitution potential of occupation, the use of STARA as positive predictors, and core self-evaluations as a negative predictor of AAJI. Latent growth curve models reveal no linear change of AAJI over 1 year but different trajectories as a function of the use of STARA. Thus, AAJI represents a digitalization-specific form of job insecurity with its distinct nomological net and high temporal stability.</p>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 3","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.70000","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143793362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Individual and Organizational Resilience: Relationships, Antecedents, and Consequences 个人与组织弹性：关系、前因与后果

IF 2.2 3区工程技术

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2025-02-05 DOI: 10.1002/hfm.21063

Claudia Cristina Alvares Beltrão de Medeiros, Tarcisio Abreu Saurin

{"title":"Individual and Organizational Resilience: Relationships, Antecedents, and Consequences","authors":"Claudia Cristina Alvares Beltrão de Medeiros, Tarcisio Abreu Saurin","doi":"10.1002/hfm.21063","DOIUrl":"https://doi.org/10.1002/hfm.21063","url":null,"abstract":"<div>\u0000 \u0000 <p>Resilience in socio-technical systems has a myriad of manifestations and outcomes that are often not made explicit in the literature. This drawback might be a source of misunderstandings and hinder the design of work systems supportive of desirable resilient performance. Two crucially distinctive manifestations refer to individual and organizational resilience. This study presents a model of how these two types relate to each other and how they relate to antecedents and consequences of resilience. To this end, we carried out a case study of freight road transport, emphasizing the truck drivers' perspectives. Data collection included 14 interviews with drivers and managers of logistics operations, in addition to non-participant observations of drivers' workplaces. Based on a thematic analysis, the model was developed consisting of seven themes: work constraints, investments, individual resilience practices, organizational resilience practices, operational efficiency, human costs, and overall costs. The first two themes are antecedents and the last three are consequences of resilience. The main relationships between the themes are presented as seven propositions for theory-testing. The model suggests three main approaches for a balanced distribution between individual and organizational resilience. These approaches consist of: tackling work constraints, especially production pressures; investing in organizational practices adopting a long-term view; and promoting individual practices that proactively support health and safety. The truck drivers' study offers examples of the applicability of these approaches.</p>\u0000 </div>","PeriodicalId":55048,"journal":{"name":"Human Factors and Ergonomics in Manufacturing & Service Industries","volume":"35 2","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143248406","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0