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Beyond Convenience: Exploring the Hidden Impact of Algorithmic Pricing on Consumer Trust and Loyalty in Chinese Online Travel Agencies 超越便利：探索算法定价对中国在线旅行社消费者信任和忠诚度的隐性影响
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-10-06 DOI: 10.1002/jtr.2785
Kuo-Yan Wang, Jing Yu, Wei Chen, Jinchao Chen
{"title":"Beyond Convenience: Exploring the Hidden Impact of Algorithmic Pricing on Consumer Trust and Loyalty in Chinese Online Travel Agencies","authors":"Kuo-Yan Wang,&nbsp;Jing Yu,&nbsp;Wei Chen,&nbsp;Jinchao Chen","doi":"10.1002/jtr.2785","DOIUrl":"https://doi.org/10.1002/jtr.2785","url":null,"abstract":"<div>\u0000 \u0000 <p>The emergence of online travel agencies (OTAs) provides travelers with “one-stop” convenience, but also faces issues of price discrimination. This mixed-methods study began with semi-structured interviews of 30 participants to explore initial perceptions, followed by a survey of 307 Chinese consumers. The study examined attitudes toward OTA overreliance on algorithmic pricing and unclear information, and their impact on trust and loyalty. Findings reveal that during peak seasons, regular customers without value-added membership services paid higher room rates than new customers. The results indicate that once trust is established through clear information quality and reliable service, consumers are less wary of pricing quotes. The conclusion summarizes the findings and suggests further research to promote transparent and fair pricing practices, enhancing consumer trust and loyalty.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142404322","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Transforming Event Experiences: The Role of Application Technology in Shaping Behavioral Intentions and Attachment to Places 改变活动体验：应用技术在塑造行为意向和场所依恋中的作用
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-10-06 DOI: 10.1002/jtr.2782
Salma Habachi, Ramon Palau-Saumell, Jorge Matute
{"title":"Transforming Event Experiences: The Role of Application Technology in Shaping Behavioral Intentions and Attachment to Places","authors":"Salma Habachi,&nbsp;Ramon Palau-Saumell,&nbsp;Jorge Matute","doi":"10.1002/jtr.2782","DOIUrl":"https://doi.org/10.1002/jtr.2782","url":null,"abstract":"<p>This study develops an integrated model that investigates the impact of app technology on event experiences and subsequent consumer behaviors—place attachment, affective commitment, and behavioral intentions. In the context of sports tourism events, data were collected from 219 international participants during the 12th Transpyr race in 2022. Results suggest that perceived usefulness, information value, and perceived enjoyment are drivers of users' app satisfaction, though perceived ease of use did not directly impact app satisfaction. App satisfaction positively impacted event experiences, fostering place attachment, behavioral intention (intention to participate, word-of-mouth, electronic word-of-mouth), and affective commitment. Affective commitment also influenced behavioral intentions positively, unlike place attachment. This study extends the tourism and consumer behaviors literature. It also presents a new perspective on the TAM model by measuring the users' online experience and its impact on the event experience. Additionally, it provides event organizers with guidelines for building successful experiences.</p>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jtr.2782","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142404372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of Sports Tourism Motivation on Tourist Loyalty: The Chain Mediation Effect of Experience Quality and Tourist Satisfaction 体育旅游动机对游客忠诚度的影响：体验质量与游客满意度的连锁中介效应
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-10-06 DOI: 10.1002/jtr.2769
Yiran Deng, Xianliang Wang, Chao Ma
{"title":"The Impact of Sports Tourism Motivation on Tourist Loyalty: The Chain Mediation Effect of Experience Quality and Tourist Satisfaction","authors":"Yiran Deng,&nbsp;Xianliang Wang,&nbsp;Chao Ma","doi":"10.1002/jtr.2769","DOIUrl":"https://doi.org/10.1002/jtr.2769","url":null,"abstract":"<div>\u0000 \u0000 <p>This study adopts the perspective of the social exchange theory and S-O-R theory, taking the emotional bond formed between tourists and the tourism destination through interaction as a starting point. It introduces experience quality and tourist satisfaction to construct a chain mediation model of “tourist motivation—experience quality—tourist satisfaction—tourist loyalty” in the context of sports tourism. A total of 497 valid samples were collected for the study, and the hypotheses proposed were tested using AMOS 24 software. The research results indicate that sports tourism motivation, experience quality, and tourist satisfaction all have significant positive effects on tourist loyalty. Experience quality and tourist satisfaction have both independent and chain mediation effects between sports tourism motivation and tourist satisfaction. Finally, this paper discusses the implications of the research findings for theory and practice, the limitations of the study, and future research directions.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142404373","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Rejuvenating Mind and Soul: Psychological Benefits of Camping Experiences and the Moderating Role of Psychological Distress 恢复心灵活力：露营体验的心理益处和心理压力的调节作用
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-10-05 DOI: 10.1002/jtr.2773
Ji Shi, Dongoh Joo, Choong-Ki Lee, Yvette Reisinger, Hai Long Duong
{"title":"Rejuvenating Mind and Soul: Psychological Benefits of Camping Experiences and the Moderating Role of Psychological Distress","authors":"Ji Shi,&nbsp;Dongoh Joo,&nbsp;Choong-Ki Lee,&nbsp;Yvette Reisinger,&nbsp;Hai Long Duong","doi":"10.1002/jtr.2773","DOIUrl":"https://doi.org/10.1002/jtr.2773","url":null,"abstract":"<div>\u0000 \u0000 <p>This study examines the extent to which camping experiences influence campers' restoration, psychological capital, and life satisfaction and the role psychological distress plays in this process. Survey data were collected from 420 Chinese campers and analyzed using multigroup structural equation modeling. Four categories of experiences (i.e., escapist, entertainment, esthetic, and educational experiences) positively impacted restoration, which then contributed positively to psychological capital and life satisfaction. Psychological capital influenced life satisfaction and mediated the relationship between restoration and life satisfaction. The association between restoration and psychological capital was weaker in the group with higher psychological distress. The study calls for a broader application of psychological capital in outdoor recreation and tourism research.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142404186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Exploring the Impact of Cultural Destinations on Residents' Well-Being: Case of Katara Cultural Village 探索文化目的地对居民幸福感的影响：卡塔拉文化村案例
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-10-01 DOI: 10.1002/jtr.2778
Samer Elhajjar, Khalid Ibrahim Al-Sulaiti
{"title":"Exploring the Impact of Cultural Destinations on Residents' Well-Being: Case of Katara Cultural Village","authors":"Samer Elhajjar,&nbsp;Khalid Ibrahim Al-Sulaiti","doi":"10.1002/jtr.2778","DOIUrl":"https://doi.org/10.1002/jtr.2778","url":null,"abstract":"<div>\u0000 \u0000 <p>This research employs a Grounded Theory approach to investigate the impact of cultural destinations on residents' well-being, focusing on the case of Katara Cultural Village in Qatar. Through 23 in-depth interviews with foreign residents, our research reveals significant positive influences on well-being, including cultural and intellectual engagement, social interactions, mental and emotional fulfillment, and physical health. The findings of our research provide a foundation for further exploration and contribute valuable insights for academic discourse on cultural destinations. Furthermore, our research offer practical implications for destination managers and policymakers seeking to enhance residents' quality of life through strategic cultural investments.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142404438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Unraveling the Nexus Between Environmental Presence and Customer Satisfaction: A Cross-Cultural Analysis of Online Reviews of Eco-Friendly Accommodations 揭示环境存在与客户满意度之间的联系：环保住宿在线评论的跨文化分析
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-10-01 DOI: 10.1002/jtr.2780
Yahaira Lisbeth Moreno-Brito, Jue Wang, Hak-Seon Kim
{"title":"Unraveling the Nexus Between Environmental Presence and Customer Satisfaction: A Cross-Cultural Analysis of Online Reviews of Eco-Friendly Accommodations","authors":"Yahaira Lisbeth Moreno-Brito,&nbsp;Jue Wang,&nbsp;Hak-Seon Kim","doi":"10.1002/jtr.2780","DOIUrl":"https://doi.org/10.1002/jtr.2780","url":null,"abstract":"<div>\u0000 \u0000 <p>This study explores the ecological presence and awareness of eco-hotel satisfaction. 7471 reviews from Ecuador and Indonesia eco-hotels were analyzed based on mathematical equations and Linguistic Inquiry Word Count (LIWC). Analysis of variance (ANOVA) and regression analysis depicted differences in environmental awareness and satisfaction across cultures. The findings indicate that word count, perception, and green depth significantly impact satisfaction in Ecuador, while authenticity, perception, depth, and presence influence that in Indonesia. Furthermore, Indonesian customers had a higher understanding of eco-friendly practices, but Ecuador reported higher overall satisfaction. These cultural differences provide valuable insights into the hospitality industry to enhance the guest experience at eco-friendly accommodations.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142404437","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of Organizational Resources on Organizational Agility in Hospitality Industry: A Dynamic Capabilities Approach 组织资源对酒店业组织敏捷性的影响：动态能力法
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-09-30 DOI: 10.1002/jtr.2779
Panagiota Chasapi, Adamantia Pateli, Naoum Mylonas, Panagiotis Kourouthanassis
{"title":"The Impact of Organizational Resources on Organizational Agility in Hospitality Industry: A Dynamic Capabilities Approach","authors":"Panagiota Chasapi,&nbsp;Adamantia Pateli,&nbsp;Naoum Mylonas,&nbsp;Panagiotis Kourouthanassis","doi":"10.1002/jtr.2779","DOIUrl":"https://doi.org/10.1002/jtr.2779","url":null,"abstract":"<p>The present study investigates the relationship between organizational resources (financial, social, and technological capital) and dynamic capabilities development in crises periods. Through quantitative research, a theoretical framework that is based on resource-based view and dynamic capabilities view is validated for the first time in the hospitality industry. In practice, it is explored whether the hospitality firms—based on their own resources—can develop the dynamic capability of organizational agility that enables them to cope with turbulent and unstable environments. The empirical research was conducted with the sample of 502 hospitality firms in Greece during the COVID-19 era. The findings confirm that financial and technological capital have a positive influence on the development of agility-related dynamic capabilities, and specifically market capitalizing agility and operational adjustment agility, for the hospitality industry during turbulent periods. Instead, social capital has a negative and no effect respectively on these two dynamic capabilities.</p>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jtr.2779","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142404814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Role of Multisensory Marketing of Bath Amenities in Luxury Hotel Customers' Perceived Value 沐浴设施的多感官营销在豪华酒店顾客感知价值中的作用
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-09-28 DOI: 10.1002/jtr.2783
Jungkun Park, Jeewoo Yun, Jiseon Ahn
{"title":"Role of Multisensory Marketing of Bath Amenities in Luxury Hotel Customers' Perceived Value","authors":"Jungkun Park,&nbsp;Jeewoo Yun,&nbsp;Jiseon Ahn","doi":"10.1002/jtr.2783","DOIUrl":"https://doi.org/10.1002/jtr.2783","url":null,"abstract":"<div>\u0000 \u0000 <p>The popularity of sensory marketing has piqued the interest of luxury service providers in designing service environments to stimulate the senses of customers seeking a unique luxury experience. Providing high-quality hotel products allows an opportunity to gain a competitive advantage through brand differentiation. This study explores the link between the multisensory marketing of bath amenities (stimulus), perceived value (organism), and behavioral intention (response) based on the stimulus–organism–response framework. The data were collected from luxury hotel customers in the United States. Structural equation modeling was used to test the proposed relationships. The results show that customers with a high level of sensory experience tend to perceive high hedonic, quality, and prestige values. Further, perceived value affected customers' behavioral intentions (i.e., purchase and revisit intentions) through satisfaction. These findings offer useful guidelines for service providers on how they can achieve sustainable growth by differentiating brands using sensory attributes.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142359937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Environmental Locus of Control in Island Travelers and Pro-Environmental Behavior 海岛游客的环境控制感与环保行为
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-09-26 DOI: 10.1002/jtr.2781
Jinkyung Jenny Kim, Heerae Kang, Hongjuan Tan, Jinsoo Hwang
{"title":"Environmental Locus of Control in Island Travelers and Pro-Environmental Behavior","authors":"Jinkyung Jenny Kim,&nbsp;Heerae Kang,&nbsp;Hongjuan Tan,&nbsp;Jinsoo Hwang","doi":"10.1002/jtr.2781","DOIUrl":"https://doi.org/10.1002/jtr.2781","url":null,"abstract":"<div>\u0000 \u0000 <p>The present research aims to enhance the understanding of island travelers and their behavior through the lens of the environmental locus of control. This study incorporates the important factors of cognitive and affective stages that influence pro-environmental behavior depending on the level of internal and external environmental locus of control. The research findings provide evidence about the level of environmental locus of control in regards to island travelers and the formation process of pro-environmental behavior based on the cognition-affection-conation model. Last, this research shows how the internal and external environmental locus of control moderate the relationships among the core constructs that contribute in order to develop environmentally friendly behavior. The findings offer several academic and practical implications for sustainable island tourism.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142324627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Personal or Social? The Role of Fear of Missing Out in Poverty Alleviation Tourism 个人还是社会？害怕错过在扶贫旅游中的作用
IF 4.1 3区 管理学
International Journal of Tourism Research Pub Date : 2024-09-26 DOI: 10.1002/jtr.2776
Tai Ming Wut, Daisy Lee, Calvin Wan
{"title":"Personal or Social? The Role of Fear of Missing Out in Poverty Alleviation Tourism","authors":"Tai Ming Wut,&nbsp;Daisy Lee,&nbsp;Calvin Wan","doi":"10.1002/jtr.2776","DOIUrl":"https://doi.org/10.1002/jtr.2776","url":null,"abstract":"<div>\u0000 \u0000 <p>This study contributes to the literature on fear of missing out (FOMO) and poverty alleviation that tourists can be simultaneously affected by both personal FOMO (P-FOMO) and social FOMO (S-FOMO). The former is an individual-based feeling, while the latter is how the individual would like to be perceived by others. An online survey was conducted using a quasi-experimental approach with a sample of 493 Mainland China respondents. We analyzed the impact of FOMO-laden online information on Chinese tourists subject to poverty alleviation travel. Anticipated elation, anticipated envy by other people, and moral obligation associated with P-FOMO, while anticipated envy by other people, moral obligation, and social influence associated with S-FOMO. The P-FOMO affects tourists' intention to visit, rather than S-FOMO. We fill the theoretical gap by examining FOMO in the context of poverty alleviation travel and subsequently contribute to sustainable tourism through poverty alleviation in this specific industry.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"26 5","pages":""},"PeriodicalIF":4.1,"publicationDate":"2024-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142324659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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