My Work Matters! The Sequential Mediators Between Employee-Perceived CSR and Job Performance

The current literature recognizes the important influence of corporate social responsibility (CSR) on individuals. However, the underlying process through which perceived external and internal CSR influences employee performance remains unclear. Drawing on cognitive appraisal theory, how perceived CSR influences employee job performance through work meaningfulness and organizational pride was analyzed. Also, the moderating effect of employee emotional exhaustion on the effectiveness of organizational pride was investigated. A two-stage survey of 321 service employees in hotels in China found that external and internal corporate social responsibility positively affects job performance through work meaningfulness and organizational pride sequentially. Emotional exhaustion weakens the positive influences of organizational pride on employee performance.