Ting-Yen (Tim) Huang, William D. Ramos, Joseph S. Chen, Ding-Yi Wu
{"title":"Co-Creation of Tourism Experiences in Cittàslow: Perspectives of Tourists and Stakeholders in Sonoma, California","authors":"Ting-Yen (Tim) Huang, William D. Ramos, Joseph S. Chen, Ding-Yi Wu","doi":"10.1002/jtr.2801","DOIUrl":"https://doi.org/10.1002/jtr.2801","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates the elements contributing to the co-creation of tourism experiences in Cittàslow (Slow Cities) from tourists' and stakeholders' perspectives. This study also identifies the attributes of tourism experience in slow food and cities. Purposive sampling was used to determine tourist participants, while snowball sampling was utilized to recruit stakeholder participants. This study employed semi-structured interviews with 18 tourists and 10 stakeholders in Sonoma, California. Thematic analysis in the NVIVO software was then adopted to analyze the interview context. The findings reveal three core themes forming tourism experiences in Cittàslow: (1) tourism experiences in slow food and wine, (2) tourism experiences in slow cities, and (3) slow travel and lifestyle. This study fills a gap in the current literature by delving into tourism experiences within slow food and cities and provides practical suggestions for tourism providers who aim to improve tourists' experiences in slow food, cities, and travel.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Decoding Airline Passenger Sentiment Dynamics Using Transformer-Based Models and Time-Series Clustering","authors":"Carmen Kar Hang Lee, Yu-Chung Tsao","doi":"10.1002/jtr.2794","DOIUrl":"https://doi.org/10.1002/jtr.2794","url":null,"abstract":"<div>\u0000 \u0000 <p>This study proposes a novel framework, namely the Sentiment Trend Analysis on Reviews (STAR). The STAR framework incorporates time-series clustering into sentiment detection to discover distinct airline passenger sentiment patterns, followed by transformer-based analysis to identify customer concerns from review text that drives negative sentiments. By applying the STAR framework to U.S. airlines, we identified notable differences in sentiment trends between low-cost carriers (LCCs) and full-service carriers (FSCs). Passengers are consistently dissatisfied with LCCs' baggage handling procedures and fees throughout the year and are more concerned about bookings and refunds during the Christmas holidays. For FSC passengers, flight cancellations and delays rank among their top concerns even during periods without major holidays. This study provides guidance for researchers and airlines to respond to the dynamics of customers' expectations and design recovery actions.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Distance Decay? Configuration Analysis of the Influence of Multidimensional Distances on Health Tourism Flow in China","authors":"Xinwei Su, Yongle Li, Xingqin Qu, Jie Yin","doi":"10.1002/jtr.2796","DOIUrl":"https://doi.org/10.1002/jtr.2796","url":null,"abstract":"<div>\u0000 \u0000 <p>This paper explored the impact of multidimensional distances on health tourism flow in China by means of NCA and QCA. We found that health tourism destinations with shorter time distances, smaller economic distances, similar geographical distances and greater cultural distances are favored. Additionally, distance factors have different effects on inflow flow and outflow flow of health tourism. The inflow flow is more sensitive to changes in time distance, geographical distance and cultural distance, while the outflow flow is more susceptible to the effects of economic distance.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143793761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Spillover Effects Between Urban and Non-Urban Cycling Tourism in Italy. What Is the Role of Public Transport?","authors":"Daniele Crotti, Evangelia Pantelaki, Elena Maggi","doi":"10.1002/jtr.70016","DOIUrl":"https://doi.org/10.1002/jtr.70016","url":null,"abstract":"<p>Cycling tourism gained a growing popularity in non-urban travel experiences, but the use of eventual complementary motorised vehicles may generate emissions, negatively impacting the environment. The paper, focusing on the role of public transport for intra- and inter-destination trips, has a twofold objective. First, it aims to identify the different determinants of the destination choice by bikers, considering both urban and non-urban places. Second, it investigates whether the choice of urban destinations might influence the decision of varying the frequency of cycling in non-urban places. By using primary data from an Italian survey on cycling tourism in 2020, the work outlines unobserved effects and reveals the existence of a behavioural spillover effect that is enhanced when cycling tourists use public transport. Thus, public and private investments in transport services are needed to connect urban and non-urban tourism destinations, attracting more tourists to non-urban places.</p>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jtr.70016","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143761842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Approaching Cannabis Tourism With Shared Value in Legal Contexts","authors":"Susan Dupej, H. S. Chris Choi","doi":"10.1002/jtr.70014","DOIUrl":"https://doi.org/10.1002/jtr.70014","url":null,"abstract":"<p>Global initiatives in the legalization of recreational cannabis pave the way for a novel category of special interest tourism (SIT) disconnected from illegal drugs and deviance. Changing social attitudes call for a non-stigmatizing framework for understanding cannabis tourism. This study introduces the concept of shared value from Corporate Social Responsibility (CSR) into cannabis tourism research. This innovative approach is supported by evidence from a qualitative study that explores best practices among cannabis tourism operators in Canada. The analysis reveals how the social values of safe recreational consumption, ensuring governmental accountability, and establishing legitimacy through collective advocacy emerge due to reimagining cannabis products, revaluating productivity, and fostering a supportive industry ecosystem, respectively. A challenge for cannabis tourism suppliers is the lack of regulations for responsible consumption in public spaces. A tourism perspective of legalization highlights a regulatory gap around cannabis consumption, which is an area in need of policy development.</p>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jtr.70014","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143761843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Can Emotional Quotient Boost Intelligence Quotient? The Influence of Service Robots' Communication Styles on Tourists' Memorable Experiences","authors":"Zhangxiang Zhu, Yaxin Zhao, Binli Tang","doi":"10.1002/jtr.70013","DOIUrl":"https://doi.org/10.1002/jtr.70013","url":null,"abstract":"<div>\u0000 \u0000 <p>There has been insufficient research on how the emotional- and intelligence-related shortcomings of service robots may be compensated for to enhance the tourist experience. In this study, we explore the influence of service robots' communication style on tourists' memorable tourism experiences through three situational experiments involving different backgrounds and groups of subjects. The findings indicate that when service robots use social-oriented (vs. task-oriented) communication emphasizing emotional intelligence, tourists have more memorable experiences. Perceived warmth and intelligence mediate the relationship between communication style and memorable tourism experiences. At the same time, a higher level of anthropomorphism in the appearance of service robots, along with tourists' familiarity with technology, enhances the positive effects of socially oriented communication. These conclusions contribute to the literature on human–robot interaction in tourism and provide guidance for using service robots in scenic destinations.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143761844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Beyond the Challenges: Exploring the Influence of Travel Constraints on Family Travel Dynamics With Young Children","authors":"Saerom Wang, Tae-Hwan Yoon","doi":"10.1002/jtr.70009","DOIUrl":"https://doi.org/10.1002/jtr.70009","url":null,"abstract":"<div>\u0000 \u0000 <p>Family travel, especially with young children, represents a burgeoning segment in the global tourism industry, offering unparalleled opportunities for familial bonding and personal growth. However, this form of travel presents distinct challenges, predominantly stemming from perceived travel constraints. This study delves into the complex interplay between these constraints and their psychological impacts, specifically focusing on how they foster learned helplessness, shape travel attitudes, and drive travel avoidance and intentions. By examining four dimensions of perceived travel constraints—interpersonal, interactional, intrinsic, and structural—the research highlights the critical role of internal psychological factors, such as emotional stress and interactional dynamics, in intensifying learned helplessness. Furthermore, the study identifies that interactional constraints significantly dampen travel attitudes, while learned helplessness intensifies travel avoidance. Ultimately, the findings underscore the need for strategic interventions to mitigate these barriers, thereby enhancing the inclusivity and enriching potential of family travel experiences.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143762078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How and When Supervisors' Emotional Displays Serve as Role Models in the Hospitality Industry: A Social Learning Perspective","authors":"Yaou Hu, Hyounae Min (Kelly), Zihui Ma, Dohee Kim","doi":"10.1002/jtr.70010","DOIUrl":"https://doi.org/10.1002/jtr.70010","url":null,"abstract":"<div>\u0000 \u0000 <p>This study aims to examine how and when supervisors' emotional display trickles down to employees' emotional display. With data collected through a two-wave survey of hospitality employees, this study reveals that supervisors' emotional displays serve as role models for employees' emotional displays. Such a trickle-down effect is contingent upon two boundary conditions: organizational display rules and employees' competence uncertainty. When explicit organizational regulations are absent and employees are uncertain about their role competence, they tend to emulate their supervisor's emotional display. Additionally, the moderation effects operate differently depending on the supervisor's organizational status. As supervisors' status increases, the moderating effects of organizational display rules and employee competence uncertainty diminish. This study adds insights to the tourism and hospitality literature by examining the modeling effect of supervisors on employees' emotional display from a social learning perspective, emphasizing the significance of supervisors' leadership, and modeling effect within hospitality organizations.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143762079","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jun Huang, Yonglin Tian, Tengchao Zhang, Qinghua Ni, Fei Lin, Timothy J. Lee, Naiqi Wu, Fei-Yue Wang
{"title":"Parallel Tourism System With Foundation Models and Decentralized Autonomous Organizations","authors":"Jun Huang, Yonglin Tian, Tengchao Zhang, Qinghua Ni, Fei Lin, Timothy J. Lee, Naiqi Wu, Fei-Yue Wang","doi":"10.1002/jtr.70008","DOIUrl":"https://doi.org/10.1002/jtr.70008","url":null,"abstract":"<div>\u0000 \u0000 <p>Tourism is a critical driver of economic growth and cultural exchange. However, traditional tourism models often struggle to address challenges such as insufficient understanding of diverse travel preferences, limited capacity for personalized services, and a lack of intelligent, convenient service solutions. In this paper, we propose a virtual-real interactive Parallel Tourism System (PTS) and a Smart Tourism and Lifestyle Service Large Model (STLS-LM) to handle these challenges. By integrating Decentralized Autonomous Organizations (DAOs) and Foundation Models (FMs) supported by Retrieval-Augmented Generation, PTS elevates tourism services by incorporating agentic intelligence and autonomous intelligence, advancing beyond traditional AI-powered applications. The proposed framework enables a deep understanding of task requirements, precise multi-source information sensing, personalized functionality customization, and timely public feedback adoption, forming a comprehensive intelligent travel service system that caters to the evolving needs of modern tourism.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143762077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Study of the Mechanism of Environmental Education and Awe on Tourists' Pro-Environmental Behavior","authors":"Chengqiang Yin, Wenming Li, Xingzhu Yang","doi":"10.1002/jtr.2798","DOIUrl":"https://doi.org/10.1002/jtr.2798","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates how amalgamation of environmental education and awe influences pro-environmental behavior through the formulation of two models: Model A, which focuses on environmental education, and Model B, which emphasizes awe. Using 300 survey responses and PLS-SEM, this study assesses these models in China's Jinggangshan Scenic Area. It finds that these two approaches effectively promote pro-environmental behaviors among tourists by integrating emotional engagement with environmental education. Model B, dominated by awe, exhibits higher explanatory power. Awe and the “Need for Accommodation” can directly foster pro-environmental behaviors among tourists, as well as through the intermediary function of environmental education. The “Appraisal of Vastness” largely exerts a direct impact through awe and the sequential process of environmental education. This study provides a cognitive-behavioral framework that incorporates environmental education and sensations of awe for enhanced elucidation. This study's findings demonstrate that hard/passive environmental education holds substantial importance in military historical sites and offers practical assistance.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 2","pages":""},"PeriodicalIF":4.1,"publicationDate":"2025-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143749749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}