{"title":"Dynamics in Tour Operation Management: A Deep Insight Into Challenges Through the Lens of Professional Tourist Guides","authors":"İlker Şahin, Serpil Keskin Pulluk","doi":"10.1002/jtr.70119","DOIUrl":"https://doi.org/10.1002/jtr.70119","url":null,"abstract":"<div>\u0000 \u0000 <p>Grounded in the Broken Windows Theory, JD-R Model, and Self-Determination Theory, the goal of this study is to identify the operational issues that occur in the pre-tour, during-tour, and post-tour processes from the perspective of professional guides. Adopting a qualitative approach, data were collected through synchronous online interviews with 16 licensed guides. Thematic analysis revealed a total of 24 distinct issues, with 56.8% occurring during the tour, 32% before, and 11% after. Key pre-tour issues include low fee offers, lack of official documents, errors made by unprofessional agencies, and the non-submission of itineraries. During the tour, guides reported challenges such as negative behaviors of tour leaders, restaurant-related problems, absence of insurance, inexperienced drivers unfamiliar with routes, illegal guiding practices, outdated vehicles, and faulty itineraries. After the tour, the challenges notably decrease and are primarily financial in nature, including payment delays, non-payment, and fee deductions. The thematic pattern identified in this study is expected to contribute to the development of future measurement scales and provide a theoretical basis for further research in tour management and guide wellbeing.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145146380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Inflation in Tourism Sector: New Evidence From Climate and Geopolitical Spillover Effects","authors":"Panagiotis Palaios, Provash Kumer Sarker, Flora Leventis","doi":"10.1002/jtr.70116","DOIUrl":"https://doi.org/10.1002/jtr.70116","url":null,"abstract":"<div>\u0000 \u0000 <p>Tourism is a critical sector that significantly contributes to the global economy, yet it is highly susceptible to external shocks. This paper examines the impact of geopolitical and climate shocks on tourism inflation across major European tourism destinations (1997M1–2023M12). To the best of our knowledge, no previous studies have systematically addressed how the climate and geopolitical spillover effects asymmetrically influence the transmission dynamics of tourism inflation. We perform Quantile Connectedness, TVP-VAR extended joint connectedness, and nonparametric locally polynomial quantile regression methodologies that allow us to explain heterogeneous inflation dynamics, offering valuable insights for policymakers and stakeholders. Our results show that the information transmission of both geopolitical and climate shocks is asymmetric, but the geopolitical risk is more pronounced. Our findings have substantial policy implications, exposing the chaotic influence of the multipolar international system and climate change, thus dismantling the notion that inflation is purely an economic phenomenon.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145146334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integrating Museum Experience and Experiential Marketing for Enhanced Visitor Well-Being: A Positive Tourism Perspective","authors":"Hasan Hüseyin Erdoğan","doi":"10.1002/jtr.70118","DOIUrl":"https://doi.org/10.1002/jtr.70118","url":null,"abstract":"<div>\u0000 \u0000 <p>Museums, with their diverse thematic offerings, serve as vital experiential spaces that attract a broad spectrum of visitors. These institutions play a crucial role in promoting subjective well-being. However, to fully unlock their potential in this regard, a more nuanced understanding of the relationship between visitor experience and well-being is required. Grounded in the principles of positive tourism research, this study introduces the Museum Experience and Visitor Well-Being Model, developed through an integrative literature review spanning museum studies, well-being, marketing, tourism, and leisure. The model conceptualizes the progression of visitor well-being across pre-visit, on-site, and post-visit phases, emphasizing the dynamic interplay between visitor experience and well-being. Findings reveal how museums can enhance subjective well-being through experiential marketing strategies. This research contributes to the theoretical advancement of museum visitor experience, leisure well-being, and positive tourism, while also offering practical guidance for museum professionals and identifying avenues for future scholarly inquiry.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145146335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Role of Street Furniture in Nudging Tourists' Pro-Environmental Behavior","authors":"Yim King Penny Wan, Sow Hup Joanne Chan","doi":"10.1002/jtr.70115","DOIUrl":"https://doi.org/10.1002/jtr.70115","url":null,"abstract":"<div>\u0000 \u0000 <p>Drawing on the nudge theory, this study sought to identify whether street furniture was able to nudge tourists' pro-environmental behaviors (PEBs) and in what ways. Semi-structured qualitative interviews with 40 tourists who visited Macao (A Special Administrative Region of China) and field observations were conducted. The results revealed that street furniture played an important role in nudging tourists' PEB in several ways, including changing the choice environment, drawing attention, harnessing social influence, and using gentle persuasion. This study adds knowledge on how street furniture can nudge tourists' PEB. Practical suggestions are given to destinations' facility managers and planners for utilizing their street furniture to encourage tourists' environmentally conscious behaviors.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145102108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Working With a Digital Human Avatar: Employee–AI Symbiosis Shapes the Double-Edged Sword Effects of Artificial Intelligence (AI) Awareness in the Hospitality Industry","authors":"Zichan Qin, Guodong Wang, Min Jiang","doi":"10.1002/jtr.70106","DOIUrl":"https://doi.org/10.1002/jtr.70106","url":null,"abstract":"<div>\u0000 \u0000 <p>The adoption of AI-powered digital human avatars (DHAs) in the hospitality and tourism sectors marks a shift toward “human-AI symbiosis,” where AI evolves from being a tool to a coworker involved in decision-making processes. Understanding employees' cognitive and behavioral responses to AI integration is thus crucial. Grounded in the transactional theory of stress and coping, this study conducted two scenario-based experiments to examine the double-edged sword effects of DHA-induced AI awareness on employees' learning behavior and knowledge management. Study 1 reveals that high AI awareness fosters constructive coping behaviors in exploitative and exploratory learning via problem-solving pondering. However, it also triggers destructive coping, promoting AI-directed knowledge withholding and information deception via affective rumination. Study 2 shows that the positive impact of problem-solving pondering on learning diminishes as an organization's digital transformation readiness increases. These findings offer valuable insights for advancing management theory and practical strategies toward fostering human–AI collaboration.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145101576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Meta Dev Prasad Murthy, V. Vishnu Prasad, S. Sreejesh
{"title":"Exploring the Path to Tourist Well-Being: Analysis of Voluntary Simplicity Tourism Engagement","authors":"Meta Dev Prasad Murthy, V. Vishnu Prasad, S. Sreejesh","doi":"10.1002/jtr.70113","DOIUrl":"https://doi.org/10.1002/jtr.70113","url":null,"abstract":"<div>\u0000 \u0000 <p>This research investigates the psychological drivers of voluntary simplicity tourism and its implications for tourist well-being. Study 1 employs the Values–Identity–Personal Norms theory to examine how personal values influence self-identity, shaping habitual engagement in voluntary simplicity tourism and its well-being outcomes. Structural Equation Modeling with survey data from mindful travelers confirms that biospheric values strongly influence self-identity, ultimately enhancing well-being. Studies 2 and 3 extend these findings through experimental designs. Study 2 assesses how well-being appeals interact with travel goals and biospheric values, while Study 3 examines the role of emotions (pride-vs.-guilt). Results show that non-monetary well-being appeals significantly increase tourism intentions among travelers with low goal orientation and high biospheric values. Pride-based appeals are also more effective than guilt in promoting voluntary simplicity tourism. These insights inform policymakers and managers in designing tourism campaigns that align with travelers' psychological motivations and environmental consciousness, fostering mindful travel choices and enhanced well-being.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145038068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Employee Burnout, “Involution” and “Lying Flat”: A Double-Edged Sword for Anji's Hospitality Industry","authors":"Chengxiang Ma, Suchita Manajit, Chenglin Gao, Konrawan Rattanaburi","doi":"10.1002/jtr.70114","DOIUrl":"https://doi.org/10.1002/jtr.70114","url":null,"abstract":"<div>\u0000 \u0000 <p>This study explores how burnout (“Juan”) and involution (“Neijuan”) cultures have led to the rise of “Tangping” (lying flat) among Gen Z tourism workers in Anji City, China. Understanding these dynamics is essential for enhancing employee well-being and organizational health in this major tourism hub. Limited research has addressed the combined impact of these cultures on Anji's tourism workforce, which this study investigates using qualitative in-depth interviews. Analyzing the data with thematic coding, the study reveals a conflict between the pressure to succeed in a competitive industry and the need for work-life balance. Findings suggest that both burnout and involution significantly affect employees' attitudes and preferences, influencing their well-being and organizational behavior. To support work-life balance, the study recommends investing in employee well-being, fostering a positive organizational culture, and collaborating with stakeholders for sustainable tourism, thereby promoting a healthier work environment and long-term industry growth.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145037722","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Digital Natives in Virtual Markets: Exploring Generation M's Tea Consumption Through the TAM and TPB Frameworks","authors":"Xiubai Li, Shui Yu, Zehua Li, Cuiqin Chen, Yuan Yuan, Hailing Xie","doi":"10.1002/jtr.70111","DOIUrl":"https://doi.org/10.1002/jtr.70111","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates the influence of Generation M (born 1995–2010) on the consumption trends of the “New-style Tea Drinks” within the metaverse. A comprehensive model of consumer behavior is constructed by integrating the Theory of Planned Behavior (TPB), the Technology Acceptance Model (TAM), and the factor of perceived risk. This study using AMOS 24.0 to test the research hypotheses. The findings demonstrate that perceived ease of use, perceived utility, perceived risk, perceived behavioral control, subjective norms, consumption attitudes, and consumption intentions significantly affect consumption behavior. The study highlights the cognitive processes of Generation M in forming new tea consumption behaviors. It offers recommendations for enhancing marketing strategies in the New-style Tea Drink industry from a metaverse perspective. The study specifically examines how metaverse-based interactions shape consumption behavior.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144935293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
He Kai, Chan Lyu, Svenja Damberg, Tao Ye, Cornelius Herstatt, Yide Liu
{"title":"Innovative Responses to Copycats: Insights From China's Restaurant Industry","authors":"He Kai, Chan Lyu, Svenja Damberg, Tao Ye, Cornelius Herstatt, Yide Liu","doi":"10.1002/jtr.70103","DOIUrl":"https://doi.org/10.1002/jtr.70103","url":null,"abstract":"<div>\u0000 \u0000 <p>This study delves into a pressing issue in the restaurant industry: the challenge of catering copycats, which are unauthorized imitations of menu items and services that can lead to lost market share and hinder innovation. Focusing on Chinese restaurants, it employs multi-wave surveys and analyzes 929 responses to investigate the impact of copycat threats on innovation. The study reveals both linear and nonlinear effects of these threats, highlighting the role of customer and supplier co-creation as mediators. It underscores the importance of understanding how different types of restaurants vary in their innovative responses to imitation. The research enriches the behavior of the firm theory by demonstrating how restaurants can proactively drive innovation in the face of imitation. It extends the applicability of value co-creation theory, illustrating the role of interactions with suppliers and customers in shaping innovative strategies, thereby enhancing dynamic capabilities to adapt to market demands and changes.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144935364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yao-Chin Wang, Christina Geng-qing Chi, Eren Erkılıç
{"title":"Defensive Silence Is Not Golden in Workplace Bullying: Building Hotel Employee Resilience From a Transactional Theory Perspective","authors":"Yao-Chin Wang, Christina Geng-qing Chi, Eren Erkılıç","doi":"10.1002/jtr.70112","DOIUrl":"https://doi.org/10.1002/jtr.70112","url":null,"abstract":"<div>\u0000 \u0000 <p>The transactional theory suggests that over time, employees who experience workplace bullying will gradually become more resilient. Employees gain inner peace and spiritual strength from adverse situations, thereby strengthening their resilience (e.g., mental toughness and mindfulness). Based on transactional theory, this study aims to examine how hotel frontline employees, who are more vulnerable to workplace bullying, engage in self-protective behaviors (i.e., defensive silence and defensive voice) and subsequently develop their mental toughness and mindfulness. Data were collected from 400 full-time hotel employees in Turkey. We found that workplace bullying pushed employees to defensive silence and voice. Defensive silence reduced employees' mental toughness. Furthermore, employees' mental toughness enhanced their mindfulness. An additional mediation analysis showed that defensive silence damaged employee mindfulness by weakening their mental toughness. Notably, this study provides a new insight that defensive silence is not always beneficial for hospitality employees in the context of workplace bullying.</p>\u0000 </div>","PeriodicalId":51375,"journal":{"name":"International Journal of Tourism Research","volume":"27 5","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144929823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}