{"title":"Behavioral analysis of ChatGPT users based on the ABC model: Focusing on a socio-technical approach","authors":"Yang Liu, Huizhong Wang, Younggeun Park","doi":"10.1016/j.emj.2024.12.007","DOIUrl":"10.1016/j.emj.2024.12.007","url":null,"abstract":"<div><div><span>Chat Generative Pre-trained Transformer, generally known as ChatGPT<span><span>, has attracted the interest of students, engineers, authors, and social media users alike. ChatGPT is a versatile tool that facilitates various tasks related to </span>natural language processing<span> and finds applicability in computer technology analysis, socio-economic impact assessment, and trend analysis<span> across diverse industries, as well as the formulation of marketing strategies for business management. However, empirical studies exploring consumer perspectives on ChatGPT remain scarce. This study analyzes the effects of satisfaction and emotional attachment of ChatGPT users on stickiness based on a socio-technical approach. Using </span></span></span></span>structural equation modeling to analyze 349 Korean ChatGPT users, it reveals that technical attributes exert a positive influence on user satisfaction, while social attributes influence emotional attachment positively. In addition, both user satisfaction and emotional attachment were found to contribute positively to user stickiness. User satisfaction and emotional attachment indeed served as crucial mediating factors between cognitive response and user stickiness.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"44 1","pages":"Pages 156-166"},"PeriodicalIF":7.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147427838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Coopetition in practice: Managerial practices for navigating cooperation with competitors","authors":"Furkan Amil Gur , Thomas Greckhamer","doi":"10.1016/j.emj.2025.01.003","DOIUrl":"10.1016/j.emj.2025.01.003","url":null,"abstract":"<div><div>Coopetition<span> among firms requires managers to navigate tensions resulting from conflict inherent in competition and unity inherent in cooperation. The purpose of this study is to contribute to our understanding of managerial practices involved in coopetition and in navigating these tensions. Following the conceptualization of strategy as practice, we focus on managers’ interpretations of practices involved in coopetition. For this purpose, we designed an inductive qualitative interview-study exploring how managers experience simultaneous competition and cooperation and interviewed managers of firms and representatives of key stakeholders in the seafood processing industry of a Southern U.S. state. Our findings illustrate key practices of coopetition, which we organize into practices aimed at advancing interests of individual firms such as practices related to transactions, processes, exchange of information, innovations, and technologies versus those aimed at advancing collective industry interests including practices for preserving resources, shaping regulations, and promotion and marketing of the industry as a whole. We synthesize our findings into a situational model of coopetition. Our model highlights the factors influencing managers' choices among these practices that span both shared and separate domains (market segments, geographic markets, or value chain activities) and how these decisions are embedded in national, regional, and segment industry levels.</span></div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"44 1","pages":"Pages 183-196"},"PeriodicalIF":7.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147427841","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Julia Scheuerer, Elisabeth F. Mueller, Julia Thaler
{"title":"The dark side of digital external networking: A job demands–resources perspective","authors":"Julia Scheuerer, Elisabeth F. Mueller, Julia Thaler","doi":"10.1016/j.emj.2024.11.004","DOIUrl":"10.1016/j.emj.2024.11.004","url":null,"abstract":"<div><div>Digital transformation, networked value creation, and new technologies expose managers to new forms of work. In light of blurring organizational boundaries and increasing technology use, they increasingly face the challenge of digitally managing relationships with external stakeholders. The objective of this study is to provide insight into the potential adverse effects of digital external networking. Drawing on the job demands–resources model, we propose that digital external networking depletes managers' energetic resources, which may lead to an individual job performance breakdown via higher emotional exhaustion and lower work engagement. Results from a survey among 129 executives of the German Red Cross uncover and partially support this ‘dark side’ of digital external networking. Additionally, our research indicates that managers can reduce their perceived emotional exhaustion and increase work engagement by utilizing personal resources such as networking ability and digital technology commitment.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"44 1","pages":"Pages 55-65"},"PeriodicalIF":7.3,"publicationDate":"2026-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147428274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Matteo Cristofaro , Mie Augier , Dan Lovallo , Gianpaolo Abatecola , Luna Leoni
{"title":"Behavioral strategy in evolution: A review and conceptual framework","authors":"Matteo Cristofaro , Mie Augier , Dan Lovallo , Gianpaolo Abatecola , Luna Leoni","doi":"10.1016/j.emj.2024.10.002","DOIUrl":"10.1016/j.emj.2024.10.002","url":null,"abstract":"<div><div>Behavioral strategy integrates psychology with strategic management theory and practice, offering realistic insights into human cognition, emotions, and social behavior in strategic management. Yet behavioral strategy's antecedents, mechanisms, consequences, and moderators and their interconnectedness and future directions remain unclear. We explore this field's development and current state based on a systematic literature review of 241 articles. We develop a conceptual framework using a coevolutionary perspective and a socially situated cognition approach, which captures essential behavioral strategy elements and dynamics. We advance the field by emphasizing multilevel coevolving dynamics and the interplay of cognition and emotions in shaping strategic behavior. Furthermore, our framework situates cognition within social contexts. We propose an expanded research agenda for the field that highlights artificial intelligence's potential role in enhancing behavioral strategy and the connection between heuristics and nudge frameworks.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 914-932"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Charles H. Cho , Ewelina Zarzycka , Chaoyuan She , Dorota Dobija , Joanna Krasodomska , Joel Bothello
{"title":"Examining stakeholder reactions to corporate social irresponsibility: Evidence from social media","authors":"Charles H. Cho , Ewelina Zarzycka , Chaoyuan She , Dorota Dobija , Joanna Krasodomska , Joel Bothello","doi":"10.1016/j.emj.2024.11.001","DOIUrl":"10.1016/j.emj.2024.11.001","url":null,"abstract":"<div><div>What corporate behaviors are perceived as irresponsible by different stakeholders? How do such stakeholders react once they perceive irresponsibility? Using the literature on corporate social irresponsibility (CSiR), stakeholder theory and attribution theory, we examined a database of 100 000 social media posts on Twitter/X about Nestlé and H&M in the period 2015–2016. We found that the behavior of these two companies was perceived as irresponsible insofar as it caused direct harm to different stakeholder groups (stakeowners, stakeseekers, stakekeepers and stakewatchers). However, while stakeowners and stakeseekers were more likely to voice their concerns, they tended to voice their concerns only once. In contrast, stakewatchers and stakekeepers were more persistent in voicing concerns. In terms of goals, stakeowners and stakekeepers were more likely to advocate for information dissemination and community building than stakewatchers and stakeseekers, who were more likely to call for action. Our study therefore contributes to the CSiR and stakeholder engagement literature by illustrating how different stakeholder groups use social media to engage with firms perceived as irresponsible.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 1020-1037"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hannah Verleye, Frank Lambrechts, Wim Voordeckers, Ine Umans
{"title":"Exploring the moderating effect of family communication patterns on the family CEO characteristics – family firm internationalization relationship","authors":"Hannah Verleye, Frank Lambrechts, Wim Voordeckers, Ine Umans","doi":"10.1016/j.emj.2024.10.007","DOIUrl":"10.1016/j.emj.2024.10.007","url":null,"abstract":"<div><div>This article explores the impact of family CEO characteristics on internationalization<span> and how this relationship is moderated by family communication patterns. Drawing on family communication patterns theory, which states that family communication varies across two dimensions, i.e., family conversation orientation and family conformity orientation, we argue that early family communication shapes family CEOs’ behavior in later life and moderates the effect of family CEO characteristics on internationalization. Our results from a sample of 182 Belgian private family firms (FFs) show that family CEO education has a positive effect on the internationalization of FFs, but this effect decreases as the family conformity orientation increases. These findings make unprecedented and interesting contributions to upper echelon and family business research.</span></div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 1038-1048"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Conceptualizing inclusive marketing: A synthesis of theory and practice","authors":"Cecilia Grieco","doi":"10.1016/j.emj.2024.09.008","DOIUrl":"10.1016/j.emj.2024.09.008","url":null,"abstract":"<div><div>Fostering inclusion is a currently popular marketing imperative to which firms, policies, and individuals are giving increasing attention. Various brands are striving to join this trend in multiple ways, producing a wide and differentiated range of actions that could lead them to be defined as inclusive. There is also a surge of interest in recent literature. However, this literature does not produce a general understanding of the phenomenon and mostly focuses on one facet of diversity or one marketing mix element. The result is fragmentation of literature conceptualization and management operationalization. Based on this scenario, the objective of this paper is to propose a taxonomy for inclusive marketing (IM) actions, using a hybrid approach based on the integration of theory and practice. In particular, a deductive literature review led to the identification of four dimensions of IM: the audience, the purpose, the vehicle, the output, as well as their related characteristics. These elements have then been validated and confirmed through an inductive empirical study of 88 examples of IM initiatives. From the theoretical perspective, the taxonomy allows to systematize a field of research that has recently blooming yet is lacking a holistic approach. Moreover, basing on the identified dimensions and characteristics, a more detailed definition of IM has been proposed. From the managerial perspective, the elements of the taxonomy have been the base for the development of a roadmap that could support practitioners finetuning their IM strategies.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 1049-1064"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Extending careers with purpose? An exploration of the benefits of skill-based volunteering programs for aging employees","authors":"Emmanuelle Garbe , Philippe Lebriez","doi":"10.1016/j.emj.2025.08.001","DOIUrl":"10.1016/j.emj.2025.08.001","url":null,"abstract":"<div><div>As careers extend into later life due to demographic shifts, consideration for career management for aging employees has emerged as a pressing societal challenge. This study explores the potential of skill-based volunteering programs as a promising approach to address this issue. Based on a qualitative study including insights from aging employees, company managers and a nonprofit representative, the article positions these programs as a valuable way to foster career continuity while encouraging socially meaningful engagement. It highlights the benefits for all parties involved and concludes with practical recommendations to support the development of such programs and create shared value for employees, companies, and nonprofit organizations.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 907-913"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Nurturing ideas, cultivating reviewers: The C.E.D.A.R. tree of generative peer review","authors":"Matteo Cristofaro , Valérie Duplat","doi":"10.1016/j.emj.2025.10.011","DOIUrl":"10.1016/j.emj.2025.10.011","url":null,"abstract":"<div><div>This editorial advocates a generative perspective on the peer review of manuscripts in management and organization research. It argues that reviewing should grow from shared values (the soil) that ground a journals' intellectual missions, take form through consistent scholarly practices (the roots), and yield developmental outcomes for the academic community (the fruits). Drawing on the <em>European Management Journal</em>'s values of critical inquiry, pluralism, and accessibility, we introduce the C.E.D.A.R. tree of generative peer review, a metaphor and framework that connects values, practices, and outcomes. The five roots - namely, Curiosity, Empathy, Developmental judgment, Actionable guidance, and Reflexive reflection - translate this ethos into teachable habits. The fruits - generative peer reviews, inclusive scholarship, author growth, generative reviewers, and scholarly mentorship within a sustainable scholarly ecosystem - embody the enduring outcomes of such reviewing. Together, these elements reframe peer review as a living, developmental system and an expression of scholarly citizenship that nurtures both ideas and communities of practice.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 901-906"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knut Blind , Sarah Margaretha Jastram , Jo-Ann Müller
{"title":"Subsidiary strategy and importance of standards: An institutional development of the integration-responsiveness framework","authors":"Knut Blind , Sarah Margaretha Jastram , Jo-Ann Müller","doi":"10.1016/j.emj.2024.10.001","DOIUrl":"10.1016/j.emj.2024.10.001","url":null,"abstract":"<div><div>According to the integration–responsiveness framework, subsidiaries of multinational enterprises (MNEs) are assigned different strategic roles depending on the business environments they operate in. MNEs are classified as multinational, international, transnational, and global firms. Although standards are crucial for both export performance and Foreign Direct Investment, there is no scientific knowledge on how different types of standards interrelate with MNE strategies. Derived from the review of the limited literature on the role of different types of standards for different MNEs subsidiary strategies, we take an institutional theory perspective and position different types of standards within the integration–responsiveness framework. Based on data collected within the German Standardization Panel, cluster analysis is performed confirming that MNEs’ subsidiary strategies can be grouped according to the importance of formal and company standards. While conformity with national formal standards is necessary to meet pressure for local responsiveness, the application of international standards provides firms with access to global markets. Company standards and management system standards are important to transnational firms to achieve efficiency gains and improve bargaining positions. We compare the export intensity of MNEs with different subsidiary strategies to validate our clustering. In addition, different motives for applying different types of standards confirm our conceptual positioning.</div></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"43 6","pages":"Pages 933-944"},"PeriodicalIF":7.3,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145645884","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}