{"title":"When and how to engage with employee environmental activism: Lessons learned from a global service firm","authors":"Katharina Hug , Ling Eleanor Zhang","doi":"10.1016/j.emj.2024.05.003","DOIUrl":"10.1016/j.emj.2024.05.003","url":null,"abstract":"<div><p>Employee activism, in which employees collectively press an organisation on societal issues, is a growing phenomenon. Many employees have been motivated by the climate crisis to demand more sustainable business practices and insist that employers tackle the issue. Ignoring such activism can have negative reputational effects. This paper examines two employee initiatives that tackled climate change in a global professional service firm and sheds light on how organisations can influence employee-driven undertakings and integrate them with more sustainable business models. Reflecting on best practices, but also on lessons learned from the cases, the article also suggests how organisations can help employee activists stay motivated and pursue their passion sustainably.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 288-294"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141046846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Fabrizio Zerbini , Gaetano “Nino” Miceli , Manuela De Carlo
{"title":"Better to be the same or different? Paired customer and selling orientations and their impact on the exploitation of relationship-specific investments (RSIs) in dyads","authors":"Fabrizio Zerbini , Gaetano “Nino” Miceli , Manuela De Carlo","doi":"10.1016/j.emj.2022.10.008","DOIUrl":"https://doi.org/10.1016/j.emj.2022.10.008","url":null,"abstract":"<div><p>This study investigates whether and how pairing two firms with the same priority – either a customer or a selling orientation – affects the two sides of the dyad's ability to ensure firm-level outcomes from Relationship-Specific Investments (RSIs). We find that pairing firms with a customer orientation positively moderates the effects of RSIs on the firm's performance of both the buyer and the seller. Conversely, pairing firms with a selling orientation has negative influence on RSIs effects, but only for the seller's performance. We discuss this study's contributions to the body of research on RSIs and strategic orientations and, specifically, to literature that focuses on the joint effect of strategic orientations across firms. Additionally, we highlight the implications of our findings for research on inter-organizational relationship development and, particularly, for the task-contingent interpretation of the homophily effect.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 385-396"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141294606","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Dealing with the downsides of new work: The reactions of middle managers to the decline in middle management","authors":"Marcel Maurer , Norbert Bach , Simon Oertel","doi":"10.1016/j.emj.2023.01.001","DOIUrl":"10.1016/j.emj.2023.01.001","url":null,"abstract":"<div><p>When an organization implements practices within the context of new work, individual actors must translate and adapt them to their local context. These change agents thereby often encounter the paradox of being both translators and targets of change. However, how they react to such a situation, which strategies they use, and whether their reactions legitimize the implementation of new work attempts in their organization have hardly been considered so far. We filled this gap by studying middle managers translating organizational change toward more self-managing structures and other procedures that empower employees. At the same time, however, these changes make the institution of middle management redundant. Findings of a qualitative 32-month single-case study at a medium-sized firm showed that middle managers reacted with five distinct reactions. Informed by translation and institutional theory, we showed that middle managers’ intraorganizational social positions determined their reactions over time, making them either victims or phoenixes of the change process toward new forms of work. Our findings contribute to contemporary research on the implementation of self-managing organizations and help to better understand how such concepts are translated within an organization.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 358-370"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0263237323000014/pdfft?md5=80977378af1066da0a88ef2b579ee226&pid=1-s2.0-S0263237323000014-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48730738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
María José Ruiz-Ortega , Job Rodrigo-Alarcón , Gloria Parra-Requena
{"title":"New directions to create dynamic capabilities: The role of pioneering orientation and interorganizational relationships","authors":"María José Ruiz-Ortega , Job Rodrigo-Alarcón , Gloria Parra-Requena","doi":"10.1016/j.emj.2023.01.005","DOIUrl":"10.1016/j.emj.2023.01.005","url":null,"abstract":"<div><p>This study delves into the gap in the literature on the analysis of the antecedents/microfoundations of dynamic capabilities. Thus, the main aim of this study is to analyse how pioneering orientation influences the generation of dynamic capabilities. To do so, it explores how two key facets of interorganizational relationships moderate this relationship—cognitive proximity with firm's contacts and bridging ties. The study is based on a sample of 292 Spanish agri-food companies. The ordinary least-squares (OLS) approach was used to analyse the survey data. Our findings show the positive effect of pioneering orientation on dynamic capabilities. This effect is reduced when companies have high cognitive proximity and is reinforced when companies have bridging ties. Therefore, companies should conduct their networks of relationships in such a way as to avoid high cognitive proximity with their contacts and seek out contacts that are unconnected to their main network of contacts.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 371-384"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0263237323000051/pdfft?md5=a26037573a20ca4d08818eaebe8847e7&pid=1-s2.0-S0263237323000051-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42436983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Supply chain integration and novelty-centered business model design: An organizational learning perspective","authors":"Taiwen Feng , Shan Yang , Hongyan Sheng","doi":"10.1016/j.emj.2022.12.002","DOIUrl":"https://doi.org/10.1016/j.emj.2022.12.002","url":null,"abstract":"<div><p>Although novelty-centered business model design (NBMD) has attracted much attention, how it is affected by supply chain integration (SCI) is still inconclusive. Based on organizational learning theory, this study investigates how three dimensions of SCI (i.e., information integration, operational integration, and relational integration) affect NBMD via inter-organizational learning and the moderating role of big data analytics skills. We test hypotheses by utilizing survey data from 277 Chinese manufacturing firms. Our results indicate that both information integration and operational integration have positive impacts on NBMD. In addition, inter-organizational learning partially mediates the impacts of information integration and operational integration on NBMD. Our research also reveals that big data analytics skills strengthen the positive impact of relational integration on inter-organizational learning. This study provides theoretical and managerial insights for NBMD.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 414-424"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141294605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cross-level effect of resonant leadership on remote engagement: A moderated mediation analysis in the unprecedented COVID-19 crisis","authors":"Niharika Gaan , Sakshi Malik , Vishal Dagar","doi":"10.1016/j.emj.2023.01.004","DOIUrl":"10.1016/j.emj.2023.01.004","url":null,"abstract":"<div><p>Drawing on the theory of intentional change, the study investigated the cross-level indirect effect of resonant leadership on the remote engagement of software professionals through psychological empowerment. We explored how mindfulness buffers the associations between resonant leadership, psychological empowerment, and remote engagement in the context of the Coronavirus Disease 2019 (COVID-19). We used a sample of 406 team members nested in 56 teams from 15 large-scale Indian information technology firms during the second wave of the COVID-19 pandemic. Our empirical strategy is based on hierarchical linear modelling. The findings revealed that the cross-level effect of resonant leadership on work engagement through psychological empowerment is the strongest when subordinates show a lower degree of mindfulness. To the best of our knowledge, this is the first study to unravel the mechanisms underlying the relationship between resonant leadership, psychological empowerment, work engagement, and mindfulness by empirically validating cross-level mediation and moderation. Moreover, the findings add a new lens to the theory of intentional change through the cross-level effects of resonant leadership on the proposed criterion variables under the bounded conditions of low-intensity mindfulness of subordinates.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 316-326"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S026323732300004X/pdfft?md5=162808a88330dbad5c833ce76b23cf09&pid=1-s2.0-S026323732300004X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45223072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Consumer decision journey: Mapping with real-time longitudinal online and offline touchpoint data","authors":"Susana Santos, Helena Martins Gonçalves","doi":"10.1016/j.emj.2022.10.001","DOIUrl":"10.1016/j.emj.2022.10.001","url":null,"abstract":"<div><p>This study aims to holistically map actual decision journeys from the consumer's own perspective for two product categories of different levels of involvement (i.e., smartphone and soft drink), using an adapted sequential incident technique (SIT). Previous to the in-depth interviews, individuals reported all touchpoint encounters as their decision journey unfolded via a mobile electronic diary. Experience reports, consumer responses, and visual data were also gathered. A sequence analysis was employed to identify touchpoint and channel contacts and then perform a sequential pattern analysis. The results indicate that more and more variable touchpoints and activities exist for the high involvement product. Four decision journey maps were found for each product. However, journey sequences are more complex, non-linear, and dynamic for smartphone purchase. This study enriches both consumer decision-making and involvement theories, in that its new innovative forms of data gathering (i.e., mobile diaries) enable a more rigorous identification and understanding of current omnichannel decision journeys for products of distinct involvement classifications. The results provided by this complementary innovative method can orient marketing managers in understanding actual touchpoint contacts and developing differentiated strategies that address various consumer groups.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 397-413"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44980522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Employee frustration with information systems: Appraisals and resources","authors":"Helena V. González-Gómez , Sarah Hudson","doi":"10.1016/j.emj.2023.03.004","DOIUrl":"10.1016/j.emj.2023.03.004","url":null,"abstract":"<div><p>Frustration experiences have important organizational and individual consequences, particularly in today's workplaces strongly reliant on information systems (IS). However, recent research has neglected the importance of this emotion in organizations. We propose a model of frustration with IS that considers its IS-related antecedents, consequences, and potential moderators. Drawing arguments from appraisal theory and conservation of resources theory, we propose a characterization of frustration through cognitive appraisals of IS in organizations. We suggest that both positive and negative responses to frustration can occur depending on its degree of activation, as well as individual and contextual factors, thus providing a holistic model of the IS frustration experience.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 425-436"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45654783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The state of play of ethno-racial representation on boards: A comparative analysis","authors":"Dimitria Groutsis","doi":"10.1016/j.emj.2023.09.001","DOIUrl":"10.1016/j.emj.2023.09.001","url":null,"abstract":"<div><p>Progress on ethno-racial diversity on boards in Europe, the United Kingdom and Australia has been at best variable. The map of ethno-racial diversity in the top ten largest listed companies across these regions provides comparative evidence of varying degrees of weak outcomes on this front, with the profile of Australian boards being the least favourable. In examining the reality of diversity on a sample of boards, we delve deeper into why the barriers persist despite internal-facing diversity and inclusion policies and external facing environmental, social, governance and government-led policies. This study proposes that governance and regulatory arrangements shape access opportunities for ethno-racial minorities on boards. Notwithstanding the varieties of such arrangements across the three regions, the reasons underscoring the lack of board diversity overall remains opaque. We offer fresh empirical evidence surrounding the limited ethno-racial diversity on boards through a cross-regional comparison and provide lessons and insights for both scholars and practitioners.</p></div>","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"42 3","pages":"Pages 281-287"},"PeriodicalIF":7.5,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0263237323001111/pdfft?md5=5d16f4c4c952db553972481ec17a0419&pid=1-s2.0-S0263237323001111-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48224663","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Patricia Elgoibar, Pablo Ruiz-Palomino, Santiago Gutierrez-Broncano
{"title":"Laissez-faire leadership, trust in subordinates and problem-solving conflict management: A multigroup analysis across family and non-family businesses","authors":"Patricia Elgoibar, Pablo Ruiz-Palomino, Santiago Gutierrez-Broncano","doi":"10.1016/j.emj.2024.04.009","DOIUrl":"https://doi.org/10.1016/j.emj.2024.04.009","url":null,"abstract":"Laissez faire leadership (LFL) has been linked to non-constructive approaches to conflict management, yet and LFL can explain the use of more constructive approaches (e.g., problem-solving) has not been studied. This is surprising given that is characteristic of LFL, which is also key to cooperative relationships where the use of problem-solving is involved. Furthermore, compared to non-family businesses (NFBs), the socioemotional wealth that governs family businesses' (FBs) decision-making should make LFL, the trust placed in subordinates and the use of problem-solving more likely among the latter. In this study, we compare the use of LFL in FBs versus NFBs and analyze whether trust in subordinates lies behind a positive link between LFL and the use of this approach, and whether the distinctive socioemotional wealth of FBs accounts for differences in this relationship. Using a sample of 326 general managers of small and medium-sized enterprises (SMEs) in Ecuador, two complementary methods, partial least squares (PLS) and fuzzy-set qualitative comparative analysis (fs/QCA), yielded robust findings. As expected, differences in the strength of this relationship were found across FBs and NFBs, with LFL and both affective and cognitive trust being critical for the use of problem-solving in FBs but with cognitive trust playing this principal role in NFBs. Our findings link the largely separate FB literature on leadership and conflict management.","PeriodicalId":48290,"journal":{"name":"European Management Journal","volume":"33 1","pages":""},"PeriodicalIF":7.5,"publicationDate":"2024-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140833506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}