International Journal of Consumer Studies最新文献_第2页

Vehicle-To-Grid Technology Acceptance for Electric Vehicle Users: A Systematic Literature Review and Future Research Agenda 电动汽车用户对车辆到电网技术的接受：系统的文献综述和未来的研究议程

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-24 DOI: 10.1111/ijcs.70065

Feng Liu, Zhiqing Wei, Yun Lin, Xingjun Huang, Yan Li, Yanyao Huang, Ming K. Lim

{"title":"Vehicle-To-Grid Technology Acceptance for Electric Vehicle Users: A Systematic Literature Review and Future Research Agenda","authors":"Feng Liu, Zhiqing Wei, Yun Lin, Xingjun Huang, Yan Li, Yanyao Huang, Ming K. Lim","doi":"10.1111/ijcs.70065","DOIUrl":"https://doi.org/10.1111/ijcs.70065","url":null,"abstract":"<div>\u0000 \u0000 <p>The large-scale expansion of vehicle-to-grid (V2G) technology requires the full support of electric vehicle (EV) users. However, existing studies lack a comprehensive review of V2G technology acceptance, especially the preferences and attitudes of potential consumers. To this end, our study conducts a systematic literature review to understand V2G acceptance behaviour and explore its future research directions. By reviewing 87 related literatures, we obtain key information about V2G adoption in terms of publication trends, keywords, theories, contexts, methods, antecedents, decisions, and outcomes. Results show that the antecedents mainly influencing V2G acceptance are those related to the product (e.g., battery life and EV flexibility), the individual (e.g., range anxiety and risk awareness), and the economy (e.g., V2G costs). The three most important decisions for V2G acceptance are the intention to join an aggregator, the decision to sign a contract, and the willingness to support EVs. The outcome with the most votes for V2G acceptance is its impact on energy, in particular by enhancing grid flexibility, efficiency, and stability. In addition, the research context is primarily focused on the United States, China, and the Netherlands, with a notable lack of studies from other countries. Based on these results, we also further discuss potential research directions for V2G acceptance.</p>\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143871495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda 人工智能服务代理的拟人化与消费者反应：系统文献综述与未来研究议程

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-24 DOI: 10.1111/ijcs.70066

Ting Li, Mohan Wang, Fenghua Wang

{"title":"Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda","authors":"Ting Li, Mohan Wang, Fenghua Wang","doi":"10.1111/ijcs.70066","DOIUrl":"https://doi.org/10.1111/ijcs.70066","url":null,"abstract":"<div>\u0000 \u0000 <p>Artificial intelligence service agent (AISA) anthropomorphism is increasingly applied in service situations to deliver consumers a more personalized service experience. Extensive research has explored it over the past decade. However, the body of knowledge about this domain remains fragmented due to the lack of a comprehensive review. This paper aims to understand the domain through a framework-based systematic literature review approach. We conducted an in-depth analysis of 149 peer-reviewed articles retrieved on April 25, 2024. Significant results include (a) analyzing research profiling (i.e., publication, journal, citation, and country analysis), (b) synthesizing findings based on the theories-contexts-characteristics-methods (TCCM) framework, and (c) proposing future research agendas based on the TCCM framework. The present review concludes that research in the domain is experiencing rapid growth, evidenced by an increasing number of citations, a wide range of publications in reputable journals, and a notable surge in international collaboration. Furthermore, AISA anthropomorphism affects outcomes related to the AISA, the product, the brand, and even the company via cognitive, affective, and social mediators. Service-, AISA-, and consumer-related factors moderate these effects. Based on the gap analysis, we propose future research directions. Our review advances the research domain of AISA anthropomorphism affecting consumer responses. It offers valuable insights for practitioners on effectively deploying anthropomorphic AISAs to serve consumers in appropriate contexts.</p>\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143871451","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Hit the Road, Cart: A Study on Affect and Online Shopping Cart Abandonment 上路吧，购物车：情感与网上购物车放弃研究

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-22 DOI: 10.1111/ijcs.70060

Pedro Silva, Nuno Fortes, Cristela Bairrada, Filipe Coelho

{"title":"Hit the Road, Cart: A Study on Affect and Online Shopping Cart Abandonment","authors":"Pedro Silva, Nuno Fortes, Cristela Bairrada, Filipe Coelho","doi":"10.1111/ijcs.70060","DOIUrl":"https://doi.org/10.1111/ijcs.70060","url":null,"abstract":"<div>\u0000 \u0000 <p>Online shopping cart abandonment (OSCA) rates are high and represent a high potential loss of revenues for online vendors. In this context, this work innovates by investigating whether and how affect is related to OSCA. This follows the vast evidence on the role of affect in explaining consumer behavior. Moreover, drawing on the hierarchical model for the effect of stable individual characteristics on individuals' behavior and attitudes, we propose that the relationship between affect and OSCA is mediated by (decisional and online) procrastination. The aims of the study are accomplished through an experimental study (Study 1: N1 = 112), in which we manipulate individuals' emotions and, subsequently, measure their likelihood of engaging in OSCA. In a second study, we designed a survey (Study 2: N2 = 311) to test whether procrastination mediated the relationship between affect and OSCA. The results suggest that, compared to individuals high on negative affect, those with higher levels of positive affect are less likely to leave products on shopping carts (Study 1). The findings also suggest that while trait positive affect contributes to decreasing OSCA through decisional and online procrastination, trait negative affect is linked with an increase in OSCA as individuals engage in decisional and online procrastination (Study 2). Hence, this study delivers a relevant contribution to existing knowledge by being the first to look at how positive and negative affect relate to OSCA. Moreover, the study also provides several managerial implications for firms to build more customer-driven online activities and, thereby, mitigate OSCA.</p>\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143856998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Paradox of Customer Participation: The Role of Perceived Risk in Technology-Based Innovation 顾客参与的悖论：感知风险在技术型创新中的作用

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-22 DOI: 10.1111/ijcs.70062

Hyeyeon Yuk, Euejung Hwang, Tony C. Garrett, Jong-Ho Lee

{"title":"The Paradox of Customer Participation: The Role of Perceived Risk in Technology-Based Innovation","authors":"Hyeyeon Yuk, Euejung Hwang, Tony C. Garrett, Jong-Ho Lee","doi":"10.1111/ijcs.70062","DOIUrl":"https://doi.org/10.1111/ijcs.70062","url":null,"abstract":"<p>Technology-based innovation is critical to new product development in today's rapidly advancing technological landscape. However, while customer participation (CP) is recognized as a key factor in driving successful innovation, the impact of varying levels of CP on consumer behavioral intentions, particularly within the context of technology-based innovation, remains underexplored. This study examines how different levels of CP in the development process of innovative products influence the behavioral intentions of nonparticipating consumers. The findings from four experiments indicate that, at lower levels of CP, consumer behavioral intentions increase with higher levels of technology-based innovation; however, this effect diminishes as CP increases. Specifically, perceived risk mediates this relationship, with the effect being more pronounced in higher-complexity product categories and less so in lower-complexity products, suggesting that product complexity acts as a boundary condition. This study extends existing research by identifying perceived risk as a key mechanism through which CP in technology-based innovation shapes consumer behavioral intentions. Our findings offer both theoretical and practical implications for researchers and marketers.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70062","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143861541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sustainable Consumption Behaviors of Different Generations: A Qualitative Research 不同世代的可持续消费行为：定性研究

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-21 DOI: 10.1111/ijcs.70068

Canan Eryiğit, Öznur Özkan Tektaş, Niray Tunçel, Harun Mirac Güneş, Bahtışen Kavak

{"title":"Sustainable Consumption Behaviors of Different Generations: A Qualitative Research","authors":"Canan Eryiğit, Öznur Özkan Tektaş, Niray Tunçel, Harun Mirac Güneş, Bahtışen Kavak","doi":"10.1111/ijcs.70068","DOIUrl":"https://doi.org/10.1111/ijcs.70068","url":null,"abstract":"<div>\u0000 \u0000 <p>The current study aims to explore consumers' sustainable consumption behavior (SCB) patterns within the framework of 7Rs, namely Reduce, Reuse, Recycle, Respect, Rethink, Reflect, and Redistribute. Also, the study examined whether SCBs vary among Baby Boomers, Gen-Xs, Gen-Ys, and Gen-Zs. A series of in-depth interviews were conducted with 96 individuals, 24 representing each generation. The data were analyzed using Content Analysis. The analysis results verified the major themes of the 7Rs and revealed related sub-themes. Besides, a novel theme was unveiled and labeled as “Reproduce” as the 8th R, which is also verified for all generations. By investigating the sub-themes of the 8Rs, remarkable intergenerational differences were discovered. This research highlights the variety of understandings underpinning the SCBs among different generations and contributes to the existing literature by expanding the SCBs framework to the 8Rs with a more comprehensive qualitative approach focusing on highly diversified types of sustainable behaviors.</p>\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143852984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Artificial Intelligence Social Responsibility in the Consumer Market: Dimension Exploration and Scale Development 消费市场中的人工智能社会责任：维度探索与量表开发

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-21 DOI: 10.1111/ijcs.70054

Pengyi Shen, Jinxiong Li, Demin Wan

{"title":"Artificial Intelligence Social Responsibility in the Consumer Market: Dimension Exploration and Scale Development","authors":"Pengyi Shen, Jinxiong Li, Demin Wan","doi":"10.1111/ijcs.70054","DOIUrl":"https://doi.org/10.1111/ijcs.70054","url":null,"abstract":"<div>\u0000 \u0000 <p>This study explored the conceptualization, dimensional structure, and measurement of artificial intelligence (AI) social responsibility in the consumer market. Data were collected through semi-structured in-depth interviews with 32 respondents. A grounded theory research approach was employed to construct a structural model of AI social responsibility that included the dimensions of ethics, safety, applicability, credibility, and reflexivity. Subsequently, an exploratory factor analysis was conducted on 305 questionnaire data collected through an online survey as well as a confirmatory factor analysis on 325 questionnaire data. The analyses led to the development of an AI social responsibility scale consisting of 18 items and demonstrating good reliability and validity. Moreover, using structural equation modeling, strong nomological validity was demonstrated. The results indicated that AI social responsibility and its dimensions significantly predicted flow experience and experience satisfaction. The findings enhance understanding of the conceptual meaning and dimensional structure of AI social responsibility in the consumer market, as well as provide a psychometrically reliable and valid measurement tool for use in future research. Furthermore, the findings not only facilitate the design and implementation of AI technologies, but they also offer crucial insights for companies and their stakeholders to devise and refine AI social responsibility strategies and other marketing tactics—thereby augmenting CSR 3.0 management practices.</p>\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143852983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Role of Prior Attitude and Consumption Orientation in Consumer Response to Unfair Negative Word of Mouth 先前态度和消费取向在消费者应对不公平负面口碑中的作用

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-21 DOI: 10.1111/ijcs.70061

Ryo Sakiyama, Ziyuan Wang, Wirawan Dony Dahana, Long Tam Pham

引用次数: 0

Role of Consumer Minimalism and Psychological Ownership in Consumption Behavior 消费者极简主义与心理所有权在消费行为中的作用

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-20 DOI: 10.1111/ijcs.70049

Sita Mishra, Madhurima Deb, Vibha Arora, Harvinder Singh

引用次数: 0

Exploring the Relationship Between Female Conspicuous Consumption and Mating Goals 探讨女性炫耀性消费与择偶目标的关系

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-20 DOI: 10.1111/ijcs.70067

Kumju Hwang, Lei Zhang

{"title":"Exploring the Relationship Between Female Conspicuous Consumption and Mating Goals","authors":"Kumju Hwang, Lei Zhang","doi":"10.1111/ijcs.70067","DOIUrl":"https://doi.org/10.1111/ijcs.70067","url":null,"abstract":"<p>This study explores the relationship between female conspicuous consumption behaviors and mating goals (i.e., mate attraction or mate guarding) from an evolutionary psychology perspective as well as male response and attitude toward these behaviors. Study 1 demonstrates that females with high power are more likely to engage in conspicuous consumption under mate-guarding conditions, whereas those with low power are more inclined to do so under mate-attraction conditions. Study 2 reveals that males associate females who prefer luxury brands with higher financial expectations from their partners and that conspicuous consumption may deter males' affiliative behaviors. Additionally, males tend to perceive females as more authentic when their conspicuous consumption aligns with their level of power, enhancing their perceptions of physical attractiveness and eliciting more positive reactions. Conversely, if there is a discrepancy between female power and consumption behavior, males respond negatively. These insights not only contribute to the fields of evolutionary and consumer psychology by illustrating how consumer behaviors can be interpreted through the lens of human mating strategies but also inform marketing strategies. The current research suggests that understanding the underlying motivations for consumer preferences for luxury goods can lead to more effective marketing approaches and open new avenues for research on the evolutionary psychology of human mating.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70067","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143852856","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Terror Management Theory in the Consumer Domain: A Systematic Review and Meta-Analysis on Mortality Salience Driven Consumer Responses 消费者领域的恐惧管理理论：对死亡率显著性驱动的消费者反应的系统回顾和元分析

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-19 DOI: 10.1111/ijcs.70056

Jolien L. Arendsen, Britta C. Brugman, Guido M. van Koningsbruggen, Marieke L. Fransen

{"title":"Terror Management Theory in the Consumer Domain: A Systematic Review and Meta-Analysis on Mortality Salience Driven Consumer Responses","authors":"Jolien L. Arendsen, Britta C. Brugman, Guido M. van Koningsbruggen, Marieke L. Fransen","doi":"10.1111/ijcs.70056","DOIUrl":"https://doi.org/10.1111/ijcs.70056","url":null,"abstract":"<p>A systematic review and meta-analysis were conducted to examine terror management theory (TMT) in the consumer behavior domain. TMT postulates that existential anxiety (i.e., mortality salience) drives people to invest in anxiety buffers, affecting many different behaviors, including consumer responses. Due to the broad nature of these responses, we distinguished three categories: “I want more” (e.g., more money, brands, and products), “protect my culture” (e.g., preferring domestic and old products to foreign and new ones), and “pro-social” responses (e.g., donating or sharing money). One hundred and twelve experiments were included in the systematic review, which revealed a large variety in the studied dependent variables, randomly studied moderating variables, and inconsistent outcomes. Seventy studies (with 125 effect sizes) were included in the meta-analysis, which yielded a small but positive overall effect size (<i>g</i> = 0.21) of mortality salience on consumer responses, with similar results across the three categories (<i>g</i> between 0.13 and 0.30). While research in the TMT consumer domain is very dispersed, the analyses provide some support for the mortality salience hypothesis. We recommend researchers to further explore why certain consumer responses are evoked by mortality salience and make use of preregistered and high-powered experiments.</p>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70056","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143849067","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0