International Journal of Consumer Studies最新文献

Luxury Fashion Apps: Functional and Hedonic Customer Experiences

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-10 DOI: 10.1111/ijcs.70047

Duc Hoang, Sandra Maria Correia Loureiro, Sofia Kousi, Luis F. Martinez

{"title":"Luxury Fashion Apps: Functional and Hedonic Customer Experiences","authors":"Duc Hoang, Sandra Maria Correia Loureiro, Sofia Kousi, Luis F. Martinez","doi":"10.1111/ijcs.70047","DOIUrl":"https://doi.org/10.1111/ijcs.70047","url":null,"abstract":"<div>\u0000 \u0000 This study explores the experience continuance intention of Millennial fashion enthusiasts to use luxury fashion mobile apps. We conducted a hybrid thematic, longitudinal qualitative study that included in-depth semi-structured interviews with 26 Millennials, including frequent buyers, bloggers, retailers, and researchers. The findings reveal that both hedonic and functional motivations are significant predictors of experience continuation intent. Participants were motivated by the visual appearance and innovative solutions provided by luxury fashion mobile apps, as well as the transparency, effort reduction, user interface fulfillment, and product content that were deemed functional. On the other hand, barriers to continued use included feature inefficiency and poor social connectivity for hedonic motivation; technical defects, purpose ambiguity, lack of artificial intelligence presence, and non-exclusivity for functional motivation. This study enhances the body of literature on customer experience in the luxury industry, and the findings can serve as a foundation for future research in the luxury industry and other contexts, with implications for both academia and practice.\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143809785","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How Greenfluencers Boost Climate Action: Why Inspirational Green Leadership Matters

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-09 DOI: 10.1111/ijcs.70050

Patrick Hartmann, Vanessa Apaolaza, Mario R. Paredes, Clare D'Souza

{"title":"How Greenfluencers Boost Climate Action: Why Inspirational Green Leadership Matters","authors":"Patrick Hartmann, Vanessa Apaolaza, Mario R. Paredes, Clare D'Souza","doi":"10.1111/ijcs.70050","DOIUrl":"https://doi.org/10.1111/ijcs.70050","url":null,"abstract":"This study analyses the role of greenfluencers—social media influencers promoting environmental sustainability—in motivating intention to engage in climate action. By drawing on organizational research and integrating the concept of inspirational leadership, this research introduces the novel concept of inspirational green leadership to describe the capacity of greenfluencers to engage and motivate their followers toward sustainable behaviors. Using a survey of Australian Instagram users, the study differentiates between two distinct greenfluencing dimensions—green lifestyle promotion and green activism— finding both positively influence followers' intention to engage in climate actions, with green activism having a stronger impact. Results show that perceived inspirational green leadership mediates the relationship between greenfluencing activities and intention to engage in climate action, highlighting the importance of authenticity and credibility. The findings underscore the potential of greenfluencers to drive meaningful environmental behavior change and offer practical insights for influencers, brands, and policymakers to enhance climate action strategies through social media engagement.","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 3","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70050","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143801444","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Joint Consumption Promotes the Purchase of Innovative Products

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-04-03 DOI: 10.1111/ijcs.70041

Chen Jing, Zihan Yang, Jianping Huang

引用次数: 0

Correction to “The Sharing Economy: A Systematic Literature Review and Research Agenda”

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-03-26 DOI: 10.1111/ijcs.70042

引用次数: 0

Toward D2A: Enhancing Luxury Fashion With Seamless and Immersive Phygital Customer Experiences

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-03-20 DOI: 10.1111/ijcs.70045

Marta Massi, Chiara Piancatelli, Andrea Vocino, José I. Rojas-Méndez

{"title":"Toward D2A: Enhancing Luxury Fashion With Seamless and Immersive Phygital Customer Experiences","authors":"Marta Massi, Chiara Piancatelli, Andrea Vocino, José I. Rojas-Méndez","doi":"10.1111/ijcs.70045","DOIUrl":"https://doi.org/10.1111/ijcs.70045","url":null,"abstract":"This study explores direct-to-avatar (D2A) strategies—where brands engage directly with consumer avatars in virtual environments—in the luxury fashion retail sector, focusing on enhancing customer engagement and creating a seamless phygital (physical + digital) experience through virtual immersion. Situated at the crossroads of physical and digital realms, this research assesses how immersive experiences contribute to perceived seamlessness and customer engagement within D2A and direct-to-consumer (D2C) frameworks. Employing a mixed-method approach, including qualitative interviews with luxury fashion brand managers and three experimental design studies, this paper addresses the relatively underexplored effects of immersive experiences in marketing. Our findings reveal that immersion in D2A significantly boosts customer perceptions of channel seamlessness and engagement, with empowerment playing a key amplifying role in the seamlessness–engagement relationship. This paper enriches digital marketing strategies by highlighting the pivotal role of D2A in crafting engaging and unified customer experiences, offering luxury fashion marketing managers practical insights to thrive in the phygital landscape.","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 2","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70045","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143689188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Should I Use ChatGPT Travel Insurance Recommendations? A Dual-Process Theory Perspective

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-03-18 DOI: 10.1111/ijcs.70044

Halimin Herjanto, Muslim Amin, Cihan Cobanoglu

{"title":"Should I Use ChatGPT Travel Insurance Recommendations? A Dual-Process Theory Perspective","authors":"Halimin Herjanto, Muslim Amin, Cihan Cobanoglu","doi":"10.1111/ijcs.70044","DOIUrl":"https://doi.org/10.1111/ijcs.70044","url":null,"abstract":"<div>\u0000 \u0000 This study employed dual-process theory to examine the behavioral intention to follow ChatGPT's travel insurance recommendations. It investigated the moderating role of insurance literacy on the relationship between the attractiveness of ChatGPT's travel insurance recommendations and the behavioral intention to adopt these recommendations. In total, 378 usable questionnaires were collected through the Prolific platform in the United States. The findings showed that while perceived trust, accuracy, and customization were responsible for the attractiveness of ChatGPT's travel insurance recommendations, perceived convenience and perceived security had no significant effect. In addition, it was found that perceptions of both “coolness” and “creepiness” significantly affected the attractiveness of ChatGPT's recommendations. At the same time, the attractiveness of recommendations influenced the behavioral intention to adopt them. In contrast, insurance literacy did not moderate the relationship between recommendations' attractiveness and the behavioral intention to adopt such recommendations. This study is unique in that it is the first study to employ Dual-process theory in this context. The findings enhance our understanding of which element (cognitive vs. affective) exerts the most substantial influence on the attractiveness of travel insurance based on ChatGPT's recommendations, providing valuable insights into the design and marketing of AI-based travel insurance services.\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 2","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143639169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does Negative Online Review Matter? An Investigation of Travel Consumers

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-03-11 DOI: 10.1111/ijcs.70043

K. Pooja, Pallavi Upadhyaya

{"title":"Does Negative Online Review Matter? An Investigation of Travel Consumers","authors":"K. Pooja, Pallavi Upadhyaya","doi":"10.1111/ijcs.70043","DOIUrl":"https://doi.org/10.1111/ijcs.70043","url":null,"abstract":"Recent literature on negative online reviews (NOR) indicates its growing strategic importance in understanding consumer behavior and brand image. While past literature shows the adverse effect of NOR on low-involvement products such as books and digital music, there is a dearth of research on its impact on high-involvement decisions, such as visiting a travel destination. There is also less understanding of how consumers perceive and process NOR characteristics. Therefore, this study aims to investigate the impact of NOR characteristics (level of detail and source credibility) on review credibility, destination image, and intention to visit a travel destination. Two 2 * 2 between-subject factorial experiments were conducted to examine the effects of the level of detail (general vs. detailed) and source credibility (high vs. low) using different sample and design settings. The results revealed that detailed NOR and high source credibility of NOR increased review credibility. The negative effect of detailed NOR on intention to visit was higher among older adults. The cognitive and affective destination image mediated between review credibility and intention to visit. The study has several implications for destination marketing organizations and contributes to the NOR literature.","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 2","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70043","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143595597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Correction to “Overconsumption: A Systematic Literature Review and Future Research Agenda”

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-03-06 DOI: 10.1111/ijcs.70039

{"title":"Correction to “Overconsumption: A Systematic Literature Review and Future Research Agenda”","authors":"","doi":"10.1111/ijcs.70039","DOIUrl":"https://doi.org/10.1111/ijcs.70039","url":null,"abstract":"Kumar, S., G. Kathuria, and D. Malthora. 2025. “Overconsumption: A Systematic Literature Review and Future Research Agenda.” International Journal of Consumer Studies 49: e70026.Tables 1 and 2 published online should be changed to Tables 5 and 6.The numbering of the tables should then be corrected as follows.Table 1: Description of overconsumption and related key terms.Table 2: Journal wise distribution of reviewed articles.Table 3: Top 10 publications of overconsumption.Table 4: Theories used in overconsumption literature.Table 5: Countries investigated in overconsumption research.Table 6: Industries investigated in overconsumption research.Table 7: Widely used methods in the prior studies.Table 8: Future research agenda.Table 9: Research gaps based on theories.On page 2, on the fifth paragraph of the Introduction, on the fifth sentence, the text citation of Tables 1 and 2 should be removed. It should be corrected as follows:Likewise, most models created in the literature on overconsumption are context-or domain-specific.On page 13, on the first paragraph of 4.3.2 Context, on the fifth sentence the text citation of Table 1 should be changed to Table 5. It should be corrected as follows:In Table 5, it is evident that a significant number of the reviewed studies were carried out in North America (18 studies, constituting 29.50% of all studies) and Europe (16 studies, accounting for 26.22% of all studies), various studies explore overconsumption regardless of geographical location.On page 13, on the third paragraph of 4.3.2 Context, on the first sentence the text citation of Table 2 should be changed to Table 6. It should be corrected as follows:Table 6 indicates that the hospitality industry covers a series of sub-industries ranging from healthcare (three studies, e.g., Freeman, Zhao, and Melouk 2018) to one study focusing on the hotel (Huang 2017).We apologize for these errors.","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 2","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-03-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70039","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143564912","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From Parasocial Interaction to Parasocial Relationship: A Review and Research Agenda

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-03-05 DOI: 10.1111/ijcs.70038

Jie Sheng, Alena Kostyk, Kalliopi Chatzipanagiotou

{"title":"From Parasocial Interaction to Parasocial Relationship: A Review and Research Agenda","authors":"Jie Sheng, Alena Kostyk, Kalliopi Chatzipanagiotou","doi":"10.1111/ijcs.70038","DOIUrl":"https://doi.org/10.1111/ijcs.70038","url":null,"abstract":"<div>\u0000 \u0000 Parasocial interaction (PSI) and parasocial relationship (PSR) are important and widespread phenomena in both offline and online marketing. While extensive, prior work on PSI and PSR is riddled with inconsistencies and needs an updated perspective. First, research needs to establish whether and why PSI and PSR represent different concepts with unique characteristics. Furthermore, the conceptualization of PSI and PSR remains predominantly rooted in offline contexts, despite the shift in media consumption toward online platforms. By systematically reviewing 233 peer-reviewed journal articles published between 1956 and 2023, this study provides a nuanced perspective on the evolution of PSI and PSR in offline and online environments. Theoretically, it contributes to the literature by proposing seven key criteria to differentiate PSI from PSR in offline and online contexts, as well as offering new conceptualizations of PSI and PSR in the online environment. Using the Theories–Characteristics–Contexts–Methods (TCCM) framework, this work presents a comprehensive overview of the current state of research and discusses future research directions.\u0000 </div>","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 2","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143554388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Consumer Disposal Behaviour of Durable and Semi-Durable Products: A Systematic Literature Review and Future Research Agenda

IF 8.6 2区管理学

International Journal of Consumer Studies Pub Date : 2025-03-05 DOI: 10.1111/ijcs.70032

W. H. Thejani Madhuhansi, Lucie K. Ozanne, Ann-Marie Kennedy, Joya Kemper

{"title":"Consumer Disposal Behaviour of Durable and Semi-Durable Products: A Systematic Literature Review and Future Research Agenda","authors":"W. H. Thejani Madhuhansi, Lucie K. Ozanne, Ann-Marie Kennedy, Joya Kemper","doi":"10.1111/ijcs.70032","DOIUrl":"https://doi.org/10.1111/ijcs.70032","url":null,"abstract":"Waste generation has become a global issue, especially for certain product categories. Consumers' disposal practices contribute greatly to this problem. Despite growing interest in this topic, there is a lack of systematic and comprehensive reviews, leading to fragmented knowledge on consumer product disposal. Previous reviews include a limited number of consumer products, and there has been little examination of theoretical development in the existing literature. While some scholars take the view that disposal should be encouraged by businesses to increase subsequent purchases, we adopt the view that the aim is to decrease waste overall, which is in line with a circular economy approach. Recommendations to drive a circular economy are provided via a systematic literature review (SLR) of disposal, with 64 articles identified utilising the Theory–Context–Characteristics–Methods (TCCM) framework and the SPAR-4-SLR protocol. We provide a comprehensive picture of consumer disposal behaviour research, for both durable and semi-durable goods, and a research agenda to guide future research on the disposal of these product types. We synthesise the literature to provide a typology of circular and non-circular disposal methods, a model of the consumer disposal process, a framework of antecedents and outcomes of product disposal and a definition of disposal that overcomes the inconsistencies identified in the review of the extant literature.","PeriodicalId":48192,"journal":{"name":"International Journal of Consumer Studies","volume":"49 2","pages":""},"PeriodicalIF":8.6,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/ijcs.70032","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143554387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0