Tourism Management Perspectives最新文献_第5页

Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants 家庭-顾客幸福感及其对顾客公民行为的影响：机器人餐厅亲子消费研究

IF 7.3 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-29 DOI: 10.1016/j.tmp.2024.101273

Jiamin Peng , Zizhao Peng , Shaohui Lei , Lishan Xie

{"title":"Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants","authors":"Jiamin Peng , Zizhao Peng , Shaohui Lei , Lishan Xie","doi":"10.1016/j.tmp.2024.101273","DOIUrl":"10.1016/j.tmp.2024.101273","url":null,"abstract":"<div><p>Academic research on ways to promote family consumers' happiness in technology-enabled service contexts is limited. Based on the value co-creation concept and emotional contagion theory, this study focuses on parent-child consumption and develops a theoretical model of the relationship between customer–robot interaction experience, family emotional bonding, customer happiness, and citizenship behavior in robot restaurants. Further insights into the model were obtained by content analysis of 374 online customer reviews, and the model was tested by a questionnaire survey of 515 family customers. The results of structural model analysis show that customer-perceived child delight and customer engagement in robot services have direct and indirect effects on customer happiness through the enhancement of family emotional bonding. Customer happiness positively affects customer citizenship behavior and mediates the relationship between family emotional bonding and customer citizenship behavior. The study provides guidance for using robotics to promote the happiness of customers and prosperity of restaurants.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"53 ","pages":"Article 101273"},"PeriodicalIF":7.3,"publicationDate":"2024-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141463803","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Causes of group package tour member hassles (GPT-MHs): Scale development and validation 旅行团成员烦恼（GPT-MHs）的原因：量表开发与验证

IF 7.3 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-27 DOI: 10.1016/j.tmp.2024.101272

Tien-Ming Cheng, Wei-Hsiang Lien, Yu-Ling Chang

引用次数: 0

Imperialism, empowerment, and support for sustainable tourism: Can residents become empowered through an imperialistic tourism development model? 帝国主义、赋权和对可持续旅游业的支持：居民能否通过帝国主义旅游发展模式获得权力？

IF 7.3 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-27 DOI: 10.1016/j.tmp.2024.101270

Edson Redy Moreira dos Santos , Luís Nobre Pereira , Patrícia Pinto , B. Bynum Boley , Manuel Alector Ribeiro

{"title":"Imperialism, empowerment, and support for sustainable tourism: Can residents become empowered through an imperialistic tourism development model?","authors":"Edson Redy Moreira dos Santos , Luís Nobre Pereira , Patrícia Pinto , B. Bynum Boley , Manuel Alector Ribeiro","doi":"10.1016/j.tmp.2024.101270","DOIUrl":"10.1016/j.tmp.2024.101270","url":null,"abstract":"<div><p>Resident empowerment is an effective tool that contributes to the sustainable development of tourism. However, in many low-income countries, tourism is usually implemented through an imperialist tourism development model, questioning the sector's true intentions for this type of development. Within this backdrop, this study aims to investigate how, under such conditions, residents' perception of imperialism is associated with residents' perceptions of empowerment and to what extent these perceptions influence their support for sustainable tourism development. To better understand these relationships, Weber's Theory of Formal Substantive Rationality and Institutional Theory were employed. This study surveyed a representative sample of 341 residents on the island of Sal, Cape Verde in 2022. Overall, results illustrate that residents' perceptions of imperialism do not affect their perceptions of empowerment, rejecting most of the research hypotheses. Theoretical and practical implications highlight that within an imperialistic tourism development model, there is not relationship between imperialims and empowerment. tourism.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"53 ","pages":"Article 101270"},"PeriodicalIF":7.3,"publicationDate":"2024-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973624000539/pdfft?md5=dc5d5a0869f7c629d6a9707b32584025&pid=1-s2.0-S2211973624000539-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141463772","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Virtual tourism attributes in cultural heritage: Benefits and values 文化遗产的虚拟旅游属性：效益和价值

IF 7.3 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-26 DOI: 10.1016/j.tmp.2024.101275

Zi-Yan Yin, An-Min Huang, Zi-Ye Huang

引用次数: 0

Unlocking the power of feedback: Exploring customers' continued purchase intention of cause-related products in the hotel industry 释放反馈的力量：探究酒店业顾客对公益相关产品的持续购买意向

IF 7.3 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-25 DOI: 10.1016/j.tmp.2024.101271

Jiajing Hu , Yue Song , Xiaowei Xu , Jia Liang

{"title":"Unlocking the power of feedback: Exploring customers' continued purchase intention of cause-related products in the hotel industry","authors":"Jiajing Hu , Yue Song , Xiaowei Xu , Jia Liang","doi":"10.1016/j.tmp.2024.101271","DOIUrl":"10.1016/j.tmp.2024.101271","url":null,"abstract":"<div><p>This study addresses a gap in cause-related marketing (CRM) research in the hotel industry by highlighting the importance of feedback information in sustaining customer participation. Based on the information processing theory, this study investigates when and how hotels utilize feedback information as a strategic incentive to enhance customers' continued purchase intentions in CRM campaigns. Through a real-life experiment and two scenario-based experiments, the findings reveal the following: (1) Outcome value feedback (vs. action value feedback) more effectively enhances customers' continued purchase intention through self-efficacy; (2) Outcome value feedback enhances self-efficacy more when customers are engaged in an exchange relationship or when the CRM goal is ongoing; (3) No significant difference in self-efficacy is found between the two types of feedback when customers are in a communal relationship or when the CRM goal is completed. These findings can assist hotel managers in improving CRM strategies by effectively delivering feedback to customers.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"53 ","pages":"Article 101271"},"PeriodicalIF":7.3,"publicationDate":"2024-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141463769","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does grassroots judicial governance contribute to economic growth? A quasi-natural experiment based on the tourism circuit court 基层司法治理有助于经济增长吗？基于旅游巡回法院的准自然实验

IF 7.3 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-24 DOI: 10.1016/j.tmp.2024.101277

Min Wang , Liang Wang

引用次数: 0

Residents' perceived social sustainability of food tourism events 居民对美食旅游活动社会可持续性的看法

IF 7.3 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-21 DOI: 10.1016/j.tmp.2024.101276

Elizabeth Agyeiwaah , Yuchen Zhao

{"title":"Residents' perceived social sustainability of food tourism events","authors":"Elizabeth Agyeiwaah , Yuchen Zhao","doi":"10.1016/j.tmp.2024.101276","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101276","url":null,"abstract":"<div><p>Amid the need for inclusive growth and well-being in sustainable tourism, residents' social sustainability needs must be understood. Based on self-perception and social exchange theories, this study examines residents' perceptions of the social sustainability of food festival events. Focusing on an East-West culinary fusion festival in Macau, the Macau Food Festival, 460 residents are surveyed to ascertain their perceptions of the social sustainability attributes, social sustainability impacts, and quality of life outcomes. Results of six direct and two moderation relationships revealed residents' perceptions of social sustainability attributes of the food festival event are a major predictor of the perceived impacts on the community and resident quality of life. A higher perceived quality of life was found to positively impact place attachment, support for tourism, and prosocial behaviors. The degree to which social sustainability attributes of the food festival impact residents' quality of life, though different, is positive for attendees and non-attendees implying that positive perceptions could be inferred through both introspection and extrospection. It, further, suggests the need for destination management organizations to understand residents' social sustainability needs of the food tourism events to introduce attributes that augment residents' quality of life and positive responses to tourism development.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"53 ","pages":"Article 101276"},"PeriodicalIF":7.3,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S221197362400059X/pdfft?md5=19f5597cdd827c70b2e1f79edd046046&pid=1-s2.0-S221197362400059X-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141438403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Returning to workplace after childbirth: Challenges faced by female employees in star-rated hotels, China. 产后重返职场：中国星级酒店女员工面临的挑战。

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2024-06-01 DOI: 10.1016/j.tmp.2024.101259

Daixin Tu , Ping Li , Hongbing Zhu , Yingying Pan , Ting (Tina) Li

引用次数: 0

Advance booking pricing strategies: A comparison of the pre- and post- Covid-19 situation in the cruise industry 提前预订定价策略：邮轮业 "科维德-19 "事件前后的情况比较

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2024-05-28 DOI: 10.1016/j.tmp.2024.101260

Josep Maria Espinet-Rius , Ariadna Gassiot-Melian , Lluís Coromina

{"title":"Advance booking pricing strategies: A comparison of the pre- and post- Covid-19 situation in the cruise industry","authors":"Josep Maria Espinet-Rius , Ariadna Gassiot-Melian , Lluís Coromina","doi":"10.1016/j.tmp.2024.101260","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101260","url":null,"abstract":"<div><p>This article analyses advance booking pricing strategies in the cruise industry before and after Covid-19 was declared a pandemic. To provide a complete picture of the booking process, booking information for departures from the date of data collection up to two years in advance has been analysed. This resulted in an extensive database of more than 1.6 million cruise prices from February 2019 to March 2021. The hedonic approach was used to estimate 121 regression models. Other price determinants considered in the study include the number of nights on the itinerary, cabin type, cruise company, place of departure, ship capacity, ship rating and month of departure. The results show that, in general, the earlier the booking, the more expensive the itinerary. This was accentuated by the uncertainty following the declaration of the Covid-19 pandemic. However, heterogeneous and selective pricing strategies for advance bookings were found, depending mainly on the cruise line and the place of departure. It is therefore possible to find cases where booking in advance is cheaper.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"52 ","pages":"Article 101260"},"PeriodicalIF":8.7,"publicationDate":"2024-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973624000436/pdfft?md5=180a7fbfdfe16f9b543ae92e5655a478&pid=1-s2.0-S2211973624000436-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141164430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Ritual in tourism: Evolution, Progress, and future prospects 旅游中的仪式：演变、进步与未来展望

IF 8.7 2区管理学

Tourism Management Perspectives Pub Date : 2024-05-28 DOI: 10.1016/j.tmp.2024.101258

Huan Chen , Shaogui Xu , Rob Law , Mu Zhang

引用次数: 0