{"title":"Beyond technical website compliance: Identifying and assessing accessible tourism value chain information content on national tourism organisation websites","authors":"Trinidad Domínguez Vila, Simon Darcy","doi":"10.1016/j.tmp.2024.101332","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101332","url":null,"abstract":"COVID-19 has produced numerous changes in the tourism sector, accelerating the transition to digitally based offers. Today, most tourists use the internet, including people with disability, the elderly, families with children and others with access needs. However, while there have been many studies examining the technical access compliance of websites, there have been no studies that have examined the access information content across the accessible tourism value chain. Thus, the aim of this study is to analyse the access information content provided about the accessible tourism value chain on official national tourism organisation websites. The sample was 198 websites; the findings showed there is a general lack of quality and quantity in the information on the accessible tourism value chain. There were major problems with the visibility, level of detail, correctness and completeness of information. This finding has implications for the appropriateness, effectiveness, efficiency and sustainability of accessible tourism content offerings for people with disability and others with access needs, and the opportunity generated by the use of online resources and tools for destination regions.","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"29 1","pages":""},"PeriodicalIF":8.7,"publicationDate":"2024-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142869869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How consumers react to online reviews and managerial responses from marked source channels on an accommodation-sharing platform?","authors":"Chunhong Li, Lingfei Deng, Qiaoqiao Deng, Rob Law","doi":"10.1016/j.tmp.2024.101336","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101336","url":null,"abstract":"Resource sharing, which is a common online platform merger or cooperation phenomenon, involves the sharing of online reviews and managerial responses (MRs) originating from competing platforms on a focal platform. However, how reviews and MRs marked as originating from different channels can sway the booking intention of consumers on the focal platform remains unknown. By considering consumer and host sides in the context of a two-sided accommodation-sharing market, our study addresses related issues by conducting econometric analysis and online experiments. Results show that subsequent consumers on a focal platform will tend to book a property with reviews and MRs marked as originating from the focal platform, instead of other competing channels. This study discusses the underlying mechanisms, namely, consumer trust and consumer-perceived host loyalty, by using source credibility theory. This study extends research on data resource sharing and provides valuable practical insights to platform managers and hosts.","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"48 1","pages":""},"PeriodicalIF":8.7,"publicationDate":"2024-12-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142869888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Territorial hosts and deviant tourists: Exploring the linkages in P2P accommodation","authors":"Zhendong Ni, Zhihui Zhang, Hongwei Tu","doi":"10.1016/j.tmp.2024.101330","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101330","url":null,"abstract":"This study examined the mechanisms and conditions under which host territorial behavior stimulates deviant tourist behavior. Drawing on compensatory control theory, the present study argues that sense of control is likely to act as a mediator between host territorial behavior and deviant tourist behavior, whereas interpersonal sensitivity moderates the association between host territorial behavior and sense of control. Data were collected from 578 visitors who stayed in peer-to-peer (P2P) accommodation settings. The findings indicate that host territorial behavior has a direct effect on deviant tourist behavior, with sense of control serving as a mediating variable. Furthermore, interpersonal sensitivity plays a crucial role in moderating the impact of host territorial behavior on sense of control. Specifically, for tourists with high levels of interpersonal sensitivity, the negative effect of host territorial behavior on their sense of control is particularly powerful. In addition, through sense of control, interpersonal sensitivity amplifies the indirect relationship between host territorial behavior and deviant tourist behavior.","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"32 1","pages":""},"PeriodicalIF":8.7,"publicationDate":"2024-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142821104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Parastoo Moghaddam, Daniel Blasco Franch, Natàlia Ferrer-Roca
{"title":"Management self-perception of Iranian women managers in tourism amidst social change","authors":"Parastoo Moghaddam, Daniel Blasco Franch, Natàlia Ferrer-Roca","doi":"10.1016/j.tmp.2024.101335","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101335","url":null,"abstract":"This research examines the convergence of self-perception, tourism management, and social movements among Iranian women. This case study centers on Iranian women's transforming self-perception as tourism managers amidst the country's recent social movement, internationally known by “Women, Life, Freedom”, revolving around women's rights. Qualitative methods were employed to gain deep insights into their approaches to shaping their managerial self-perception. Findings reveal that this social movement has favorably influenced respondents' managerial self-perception, increasing flexibility, compassion, self-awareness, and confidence, while the political upheaval has adversely affected commitment to career. In the aftermath of the recent movement, the interviewees have adopted an increasingly inclusive and less sexist language when discussing themselves and other women, suggesting a promising avenue for future research. This article contributes valuable data to the gender discourse in tourism management and leadership research, and advocates for proactive measures aimed at aiding women managers navigate uncertainties arising from external socio-political dynamics.","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"35 1","pages":""},"PeriodicalIF":8.7,"publicationDate":"2024-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142821090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Prosocial disposition shaping tourist citizenship behavior: Toward destination patronage intention","authors":"Carla Rodriguez-Sanchez PhD, Eduardo Torres-Moraga PhD, Franco Sancho-Esper PhD, Casado-Díaz Ana Belen PhD","doi":"10.1016/j.tmp.2024.101334","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101334","url":null,"abstract":"This study explores the factors influencing tourist citizenship behavior (TCB) at destinations—voluntary actions by tourists that support the destination's well-being. Grounded in social exchange and equity theories, it examines individual traits (prosocial disposition) and destination factors (perceived justice) as drivers of TCB, along with its effect on tourists' patronage intentions. Two structural equation models were applied to tourist data, revealing that both self-perception and perceived justice significantly impact TCB. Notably, perceived justice plays a critical role, shifting explanatory power from traits like social responsibility and empathy, highlighting fairness perceptions as central to TCB. TCB positively influences the likelihood of destination revisits and recommendations, offering insights for destination managers to foster positive tourist behaviors and long-term relationships through equitable practices.","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"38 1","pages":""},"PeriodicalIF":8.7,"publicationDate":"2024-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142821085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Harmonizing sustainability and resilience in post-crisis cultural tourism: Stakeholder insights from the Split metropolitan area living lab","authors":"Ante Mandić, Lidija Petrić, Smiljana Pivčević","doi":"10.1016/j.tmp.2024.101331","DOIUrl":"https://doi.org/10.1016/j.tmp.2024.101331","url":null,"abstract":"This study uses the Split Metropolitan Area as a case study to explore the intersection of sustainability and resilience within cultural tourism, specifically through the lens of Living Labs (LL). Through qualitative research involving stakeholder focus groups, this study investigates how cultural tourism can adapt and thrive in post-crisis recovery scenarios. The research highlights the complexities of stakeholder collaboration in aligning sustainability and resilience goals, revealing both gaps in theoretical frameworks and practical implementation challenges. Key findings emphasize the potential of LLs to facilitate value co-creation among stakeholders, offering a platform for public-private-community partnerships that support sustainable tourism development. Furthermore, the study underlines the need for context-specific policies and low-volume, high-yield tourism models that preserve cultural authenticity while fostering local economic growth. The results demonstrate how innovative frameworks like LLs can lead to more resilient and sustainable cultural tourism strategies in the wake of global crises.","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"12 1","pages":""},"PeriodicalIF":8.7,"publicationDate":"2024-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142821086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zhuxian (Zoey) Li, Charles Arcodia, Elaine Chiao Ling Yang, Truc H. Le
{"title":"Children's learning processes in family travel: A narrative review through a social cognitive lens","authors":"Zhuxian (Zoey) Li, Charles Arcodia, Elaine Chiao Ling Yang, Truc H. Le","doi":"10.1016/j.tmp.2024.101320","DOIUrl":"10.1016/j.tmp.2024.101320","url":null,"abstract":"<div><div>While the significance of family travel in facilitating children's informal learning is widely recognized, current research overlooks how children learn during such journeys. This study adopts social cognitive theory (SCT) as its theoretical framework and conducts a narrative synthesis of the fragmented environmental, behavioural, and personal factors influencing children's learning processes in family travel. The synthesis results in an SCT-informed integrative framework for understanding children's learning processes in the context of family travel, identifying existing knowledge gaps, and outlining future research directions. Furthermore, this integrative framework advances SCT by examining long-term, multi-contextual learning experiences in the informal learning setting. The findings of this study provide valuable insights and practical advice for parents and tourism professionals seeking to optimize the educational benefits of family travel for children.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101320"},"PeriodicalIF":7.3,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The festival industry and gender inequality: The case of Edinburgh, the world's leading festival city","authors":"Benedetta Piccio, Louise Todd, Martin Robertson","doi":"10.1016/j.tmp.2024.101317","DOIUrl":"10.1016/j.tmp.2024.101317","url":null,"abstract":"<div><div>This paper explores issues women face in achieving leadership positions in the festivals sector, and their experiences of gender inequality. The setting is Edinburgh, the UK's leading festivals' tourism destination. Underpinned by feminist research, this study involved semi-structured interviews, including visual methods, with 33 women. Participants were employees or freelance workers in Edinburgh's festivals. Findings were diverse, specific to the individual participants, but some themes were recurrent. Women who had worked in the industry throughout their career reported that while the representation of women leaders in Edinburgh's festivals sector has improved, some aspects remain challenging. This study is the first to consider women's roles and leadership experiences in Edinburgh's festivals and contributes to existing literature in the field of tourism and event studies specifically in terms of gender stereotypes and inequalities in the festivals sector.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101317"},"PeriodicalIF":7.3,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142554077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Group conflict and group harmony affect future female companion travel intentions: The mediating effect of female companion travel experience","authors":"Xin Wang , Xiao Fang Li , Ivan Ka Wai Lai","doi":"10.1016/j.tmp.2024.101319","DOIUrl":"10.1016/j.tmp.2024.101319","url":null,"abstract":"<div><div>When women travel together, the social identity of the members creates group harmony, but disagreements over travel arrangements create intragroup conflict. This study draws on the self-categorization theory to examine the impact of group conflict and group harmony on female companion travel experiences and future female companion travel intentions. The study used both qualitative and quantitative methods. Focus group meetings were performed to develop the scale to measure dictatorship as a source of creating group conflict during female companion travel. The results of the questionnaire survey indicated that group conflict and group harmony have an impact on female companion travel experiences, but only group conflict directly influences future female companion travel intentions, group harmony does not. Female companion travel experience mediates the effect of group conflict and group harmony on future female companion travel intentions. Recommendations for destinations and the tourism industry to improve female companion travel experiences are provided.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101319"},"PeriodicalIF":7.3,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142578159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sergio Román , Isabel P. Riquelme , Dawn Iacobucci
{"title":"Unlocking the helpfulness of extreme and exaggerated hotel online reviews: Consumers and brand influences","authors":"Sergio Román , Isabel P. Riquelme , Dawn Iacobucci","doi":"10.1016/j.tmp.2024.101321","DOIUrl":"10.1016/j.tmp.2024.101321","url":null,"abstract":"<div><div>In the digital age, where extreme reviews capture the most attention, understanding their influence on consumer decision-making becomes crucial, particularly in the hospitality industry. This research examines consumers' perceptions of the helpfulness of extreme and exaggerated positive online hotel reviews. Specifically, we explore the role of consumer traits (buying impulsiveness and susceptibility to online influence) and hotel brand reputation in shaping these perceptions. Additionally, we examine how brand familiarity moderates these effects. Our findings reveal that impulsiveness enhances helpfulness, but only for consumers familiar with the brand. Conversely, susceptibility decreases helpfulness for consumers with low brand familiarity. Brand reputation displays a consistent, positive impact on helpfulness, irrespective of familiarity. The impact of helpfulness on booking intentions was stronger for consumers less familiar with the hotel brand. These insights contribute to the understanding of review helpfulness and provide actionable implications for hospitality businesses in managing online reviews and brand strategies.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101321"},"PeriodicalIF":7.3,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643156","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}