Andrea Mantovani , Claudio A. Piga , Carlo Reggiani , Yevgeniya Shevtsova
{"title":"Platform-enabled innovation adoption in the tourism sector: A case study on Booking.com","authors":"Andrea Mantovani , Claudio A. Piga , Carlo Reggiani , Yevgeniya Shevtsova","doi":"10.1016/j.tmp.2024.101316","DOIUrl":"10.1016/j.tmp.2024.101316","url":null,"abstract":"<div><div>This paper presents a case study on the adoption of innovative features offered by a platform to partner firms in the tourism sector. These features are part of an innovation process that, if properly implemented, can improve platform's functionality while enriching client firms' and users' experiences. Our investigation sheds light on the characteristics of firms that are associated with the adoption of platform-enabled innovations. In particular, we consider an online discount feature offered by Booking.com, designed to enhance the lodgings' visibility in the eyes of customers. This enables us to explore the role of lodging characteristics that are associated with higher probability of embracing innovative practices. The empirical analysis indicates that the propensity to adopt this innovation is positively associated with ratings and user perception, as well as online sales experience and chain affiliation. Conversely, we find no association between the type of lodging and the propensity to adopt the innovative discount feature.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101316"},"PeriodicalIF":7.3,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142578158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yang Gao , Zhenbin Zhao , Kuiyuan Qin , Yu Liu , Yuan Li
{"title":"How do current and anticipated positive emotions nudge tourists' pro-environmental behavior? Joint evidence from laboratory and field survey experiment studies","authors":"Yang Gao , Zhenbin Zhao , Kuiyuan Qin , Yu Liu , Yuan Li","doi":"10.1016/j.tmp.2024.101322","DOIUrl":"10.1016/j.tmp.2024.101322","url":null,"abstract":"<div><div>The impact of emotions on tourists' pro-environmental behavior (PEB) has been a key issue in the field of tourism management research. This study investigates the nudging mechanism of positive emotions on tourist PEB through both laboratory and field survey experiment studies. Study 1 used a priming paradigm to study the nudging effect of positive emotions on tourist pro-environmental choices at both behavioral and neural activity levels. Study 2 further adopted a longitudinal research design to explore how two key components of individual positive emotions, current and anticipated emotions, jointly affect tourist pro-environmental choices. The results of Study 1 showed that emotional priming was better than rational and moral priming in nudging tourist pro-environmental choices. In addition, rational and moral nudging also affected individuals' anticipated emotional processes. The results of Study 2 further showed that a complex cross-lagged relationship existed between tourists' current and anticipated emotions and pro-environmental choices.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101322"},"PeriodicalIF":7.3,"publicationDate":"2024-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142706432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An integrated framework for disability workforce research: A macro-meso-micro analysis","authors":"Siqi Emily Lu, Brent Moyle, Elaine Yang, Sacha Reid","doi":"10.1016/j.tmp.2024.101318","DOIUrl":"10.1016/j.tmp.2024.101318","url":null,"abstract":"<div><div>Research on people with disability (PWD) in tourism and hospitality workforce is gaining prominence. However, this body of literature appears to be fragmented, limiting the advancement of knowledge within this emergent field. This research draws on the workforce taxonomy (Macro, Meso, and Micro) as an analytical framework to critically assess PWD research in tourism and hospitality workforce. Findings reveal a focus on disability management practices at the Meso level and a concentration of studies at the Meso-Micro intersection which examine employer perceptions toward workers with disability. Mapping out disability workforce research at three distinct levels reveals key knowledge gaps, including limited research on the underlying mechanisms (<em>e.g.</em> socio-political discourse at the Macro level) influencing Meso-level management practices, and the subsequent social inclusion of workers with disability at the Micro level. This research demonstrates the interactive nature of taxonomical levels and promotes a holistic approach designed to advance disability workforce research.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101318"},"PeriodicalIF":7.3,"publicationDate":"2024-10-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142526854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The interaction effect of time metaphors and destination-related user-generated content appeal on visit intention: A construal-level perspective","authors":"Fangxuan (Sam) Li , Jianan Ma","doi":"10.1016/j.tmp.2024.101315","DOIUrl":"10.1016/j.tmp.2024.101315","url":null,"abstract":"<div><div>This study aims to explore the interaction effect of time metaphors and destination-related user-generated content (UGC) appeal on visit intention based on construal-level theory. The interaction effect was investigated in three scenario-based experiments. When representing the passage of time, people typically use one of the two time metaphors: the ‘ego-moving’ metaphor, where the ‘self’ moves away from the present toward an event in the future, or the ‘event-moving’ metaphor, where an event moves from the future and approaches the present self. This research has taken a construal-level perspective, suggesting that through the use of differing message appeals, time metaphors can influence the persuasiveness of UGC. The results of three studies suggest that combining an ego-moving (versus event-moving) metaphor with rational (versus emotional) UGC can elevate a person's visit intention and different levels of construal induced by time metaphors act as mediators. Theoretical and managerial implications are also discussed.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101315"},"PeriodicalIF":7.3,"publicationDate":"2024-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142420256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring senior solo travel through a tri-factor healthy ageing framework","authors":"Edmund Goh , Aaron Tham , Mun Yee Lai","doi":"10.1016/j.tmp.2024.101314","DOIUrl":"10.1016/j.tmp.2024.101314","url":null,"abstract":"<div><p>The growth of ageing populations has seen a popularity surge in seniors travelling for healthy ageing. While senior tourism is stereotypically associated with group travel, our study has identified a novel trend—senior solo travel. Despite the growing prominence, this segment remains under-researched. This paper proposes a healthy ageing travel framework, examining the motivations of senior solo travellers in body, mind, and spirit dimensions. Utilising an exploratory netnographic methodology, the study investigated 13 video blogs (vlogs) on senior solo travel posted by individuals sharing their travel experiences on the YouTube platform, and transcribing using thematic analysis with NVivo generated three main themes and nine sub-thematic motivational components. The results illuminate the intricate interplay of physical comfort, an active lifestyle, autonomy, cognitive stimulation, meaningful connection, and pursuing passion among senior solo travellers. These insights are crucial for developing targeted travel interventions promoting healthy ageing among seniors exploring the world independently.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101314"},"PeriodicalIF":7.3,"publicationDate":"2024-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142274633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tahir Albayrak , Lawrence Hoc Nang Fong , Meltem Caber , Carl Cater
{"title":"Engaging psychologically or behaviourally? A segmentation of the integrated resort customers","authors":"Tahir Albayrak , Lawrence Hoc Nang Fong , Meltem Caber , Carl Cater","doi":"10.1016/j.tmp.2024.101313","DOIUrl":"10.1016/j.tmp.2024.101313","url":null,"abstract":"<div><p>Academic studies that highlight the importance of customer engagement for sustaining organisational success have generally assumed that engaged customers are a homogenous market segment. This study provides an alternative scholarly perspective by reconsidering the multidimensionality of customer engagement and uses cognitive, affective, and behavioural elements to segment customers. A cluster analysis with data from 574 integrated resort customers in Macau, China supports the three-dimensional structure, and additional analyses show that customers can be segmented into <em>totally-engaged</em>, <em>shallowly-engaged</em>, <em>potentially-engaged</em>, and <em>non-engaged</em> groups based on their psychological investment (which consists of cognitive and affective engagements) and behavioural engagement. The findings both address the dimensional structure of customer engagement in the market segmentation context and provide some valuable theoretical and market segment-related managerial implications.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101313"},"PeriodicalIF":7.3,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142239518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Follow me for fun: A cross-level perspective on constructing a model of tour leader playfulness and tour member delight","authors":"Tien-Ming Cheng , Ci-Yao Hong , Ying-Chan Liu","doi":"10.1016/j.tmp.2024.101312","DOIUrl":"10.1016/j.tmp.2024.101312","url":null,"abstract":"<div><p>This study investigated the effect of tour leader playfulness on the quality of interactions between tour members and leaders, tour leader attachment, and tour member delight. The study employed a cross-level approach by considering the perspectives of both tour leaders and tour members participating in group package tours. A questionnaire survey was conducted to obtain insights from both perspectives. A total of 54 sets of samples (including 54 tour leaders and 520 tour members) were collected. The results demonstrated that tour leader playfulness had a positive effect on tour member delight, interaction quality, and tour leader attachment. Furthermore, the study validated the mediating effects of interaction quality and tour leader attachment. By integrating social exchange theory with dramaturgy theory, group dynamics, and attachment theory, this study extends the theoretical gap in research on tour guide playfulness. Practical suggestions for tourism operators and managers are also provided.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101312"},"PeriodicalIF":7.3,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142228843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Antony King Fung Wong , Ping Li , Yingying Pan , Jing (Bill) Xu , Jiacheng Deng
{"title":"Investigating resident perceptions of medical tourism in Hainan: An integrative analytical approach","authors":"Antony King Fung Wong , Ping Li , Yingying Pan , Jing (Bill) Xu , Jiacheng Deng","doi":"10.1016/j.tmp.2024.101305","DOIUrl":"10.1016/j.tmp.2024.101305","url":null,"abstract":"<div><p>This study drew upon social exchange and place attachment theories in adopting an integrative analytical approach to examine local resident perceptions of medical tourism impact in Hainan, China, particularly using a sample of 502 residents. The adapted importance–performance analysis framework charted multidimensional positive and negative tourism impact as perceived by local residents. Result of structural equation modeling revealed that ecological preservation, community benefits, and cultural enrichment enhanced residents' positive word-of-mouth (WOM) and support intentions. Place attachment partially moderated the relationship among the perceived performance of medical tourism impact, positive WOM, and support intention. These integrative analytical techniques identified nuances within the host perspectives, thereby advancing the understanding of medical tourism's localized influences. Lastly, this study emphasizes tailoring policy to intrinsic resident motivations and heterogeneous viewpoints for sustainable medical tourism development.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101305"},"PeriodicalIF":7.3,"publicationDate":"2024-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142168158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Memories are not all positive: Conceptualizing negative memorable food, drink, and culinary tourism experiences","authors":"Matthew J. Stone , Erose Sthapit","doi":"10.1016/j.tmp.2024.101296","DOIUrl":"10.1016/j.tmp.2024.101296","url":null,"abstract":"<div><p>Memorable tourism experience (MTE) and memorable food tourism experience (MFTE) research has focused almost exclusively on positive experiences. This has limited theoretical development because categorizing positive experiences may not cover all memorable experiences. This study asked travelers for their most memorable negative food travel experience. Notably, about 30% stated they never had a negative MFTE. Factors contributing to a negative MFTE were: food/drink quality; sanitation/food safety; cultural differences; dietary/menu restrictions; service attributes; price/perceived value; and destination's lack of food or restaurant availability. These factors differ from positive MFTE. Negative MFTE focused more on food and service than other attributes (e.g. social, touristic) found with positive MFTE. Some factors (e.g. food, service) contribute to both positive and negative MFTE, while others (e.g. sanitation) only to negative MFTE. Thus, Herzberg's two-factor theory can be applied to MFTE: attributes may be satisfiers (leading to positive MTE), dissatisfiers (leading to negative MTE), or either.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101296"},"PeriodicalIF":7.3,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973624000795/pdfft?md5=50227c1e3247bae5f1970dfa242ab574&pid=1-s2.0-S2211973624000795-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142163788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Barriers that impede mid-level female leaders' advancement to senior management positions: Evidence from China's tourism and hospitality sector","authors":"Liu Chun , Yang Jingjing , Cui Li","doi":"10.1016/j.tmp.2024.101303","DOIUrl":"10.1016/j.tmp.2024.101303","url":null,"abstract":"<div><p>Although scholars have studied women's career barriers, how mid-level female managers conceptualise and contest such barriers to senior-level positions under the impact of gendered <em>nei-wai</em> ideology remain unknown. Based on 39 in-depth interviews with mid-level female managers from academia, government, and industry, this study aims to propose a conceptual framework regarding women's underrepresentation in tourism and hospitality management positions in China. Findings based on a gendered <em>nei-wai</em> ideology revealed factors inhibiting mid-level female leaders' promotion to senior positions across social, organisational, familial, and personal dimensions. Besides being passively rejected from further promotion, mid-level female leaders might subjectively cease promotion to conform to family and social expectations. Yet in contemporary society, a growing number of Chinese women have begun to recognise their disadvantaged positions and fight against these obstacles. These findings advance the literature on women career advancement and aid practitioners in encouraging gender equality and gender diversity.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101303"},"PeriodicalIF":7.3,"publicationDate":"2024-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142157834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}