{"title":"The interaction effect of time metaphors and destination-related user-generated content appeal on visit intention: A construal-level perspective","authors":"Fangxuan (Sam) Li , Jianan Ma","doi":"10.1016/j.tmp.2024.101315","DOIUrl":"10.1016/j.tmp.2024.101315","url":null,"abstract":"<div><div>This study aims to explore the interaction effect of time metaphors and destination-related user-generated content (UGC) appeal on visit intention based on construal-level theory. The interaction effect was investigated in three scenario-based experiments. When representing the passage of time, people typically use one of the two time metaphors: the ‘ego-moving’ metaphor, where the ‘self’ moves away from the present toward an event in the future, or the ‘event-moving’ metaphor, where an event moves from the future and approaches the present self. This research has taken a construal-level perspective, suggesting that through the use of differing message appeals, time metaphors can influence the persuasiveness of UGC. The results of three studies suggest that combining an ego-moving (versus event-moving) metaphor with rational (versus emotional) UGC can elevate a person's visit intention and different levels of construal induced by time metaphors act as mediators. Theoretical and managerial implications are also discussed.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101315"},"PeriodicalIF":7.3,"publicationDate":"2024-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142420256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring senior solo travel through a tri-factor healthy ageing framework","authors":"Edmund Goh , Aaron Tham , Mun Yee Lai","doi":"10.1016/j.tmp.2024.101314","DOIUrl":"10.1016/j.tmp.2024.101314","url":null,"abstract":"<div><p>The growth of ageing populations has seen a popularity surge in seniors travelling for healthy ageing. While senior tourism is stereotypically associated with group travel, our study has identified a novel trend—senior solo travel. Despite the growing prominence, this segment remains under-researched. This paper proposes a healthy ageing travel framework, examining the motivations of senior solo travellers in body, mind, and spirit dimensions. Utilising an exploratory netnographic methodology, the study investigated 13 video blogs (vlogs) on senior solo travel posted by individuals sharing their travel experiences on the YouTube platform, and transcribing using thematic analysis with NVivo generated three main themes and nine sub-thematic motivational components. The results illuminate the intricate interplay of physical comfort, an active lifestyle, autonomy, cognitive stimulation, meaningful connection, and pursuing passion among senior solo travellers. These insights are crucial for developing targeted travel interventions promoting healthy ageing among seniors exploring the world independently.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101314"},"PeriodicalIF":7.3,"publicationDate":"2024-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142274633","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tahir Albayrak , Lawrence Hoc Nang Fong , Meltem Caber , Carl Cater
{"title":"Engaging psychologically or behaviourally? A segmentation of the integrated resort customers","authors":"Tahir Albayrak , Lawrence Hoc Nang Fong , Meltem Caber , Carl Cater","doi":"10.1016/j.tmp.2024.101313","DOIUrl":"10.1016/j.tmp.2024.101313","url":null,"abstract":"<div><p>Academic studies that highlight the importance of customer engagement for sustaining organisational success have generally assumed that engaged customers are a homogenous market segment. This study provides an alternative scholarly perspective by reconsidering the multidimensionality of customer engagement and uses cognitive, affective, and behavioural elements to segment customers. A cluster analysis with data from 574 integrated resort customers in Macau, China supports the three-dimensional structure, and additional analyses show that customers can be segmented into <em>totally-engaged</em>, <em>shallowly-engaged</em>, <em>potentially-engaged</em>, and <em>non-engaged</em> groups based on their psychological investment (which consists of cognitive and affective engagements) and behavioural engagement. The findings both address the dimensional structure of customer engagement in the market segmentation context and provide some valuable theoretical and market segment-related managerial implications.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101313"},"PeriodicalIF":7.3,"publicationDate":"2024-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142239518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Follow me for fun: A cross-level perspective on constructing a model of tour leader playfulness and tour member delight","authors":"Tien-Ming Cheng , Ci-Yao Hong , Ying-Chan Liu","doi":"10.1016/j.tmp.2024.101312","DOIUrl":"10.1016/j.tmp.2024.101312","url":null,"abstract":"<div><p>This study investigated the effect of tour leader playfulness on the quality of interactions between tour members and leaders, tour leader attachment, and tour member delight. The study employed a cross-level approach by considering the perspectives of both tour leaders and tour members participating in group package tours. A questionnaire survey was conducted to obtain insights from both perspectives. A total of 54 sets of samples (including 54 tour leaders and 520 tour members) were collected. The results demonstrated that tour leader playfulness had a positive effect on tour member delight, interaction quality, and tour leader attachment. Furthermore, the study validated the mediating effects of interaction quality and tour leader attachment. By integrating social exchange theory with dramaturgy theory, group dynamics, and attachment theory, this study extends the theoretical gap in research on tour guide playfulness. Practical suggestions for tourism operators and managers are also provided.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101312"},"PeriodicalIF":7.3,"publicationDate":"2024-09-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142228843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Antony King Fung Wong , Ping Li , Yingying Pan , Jing (Bill) Xu , Jiacheng Deng
{"title":"Investigating resident perceptions of medical tourism in Hainan: An integrative analytical approach","authors":"Antony King Fung Wong , Ping Li , Yingying Pan , Jing (Bill) Xu , Jiacheng Deng","doi":"10.1016/j.tmp.2024.101305","DOIUrl":"10.1016/j.tmp.2024.101305","url":null,"abstract":"<div><p>This study drew upon social exchange and place attachment theories in adopting an integrative analytical approach to examine local resident perceptions of medical tourism impact in Hainan, China, particularly using a sample of 502 residents. The adapted importance–performance analysis framework charted multidimensional positive and negative tourism impact as perceived by local residents. Result of structural equation modeling revealed that ecological preservation, community benefits, and cultural enrichment enhanced residents' positive word-of-mouth (WOM) and support intentions. Place attachment partially moderated the relationship among the perceived performance of medical tourism impact, positive WOM, and support intention. These integrative analytical techniques identified nuances within the host perspectives, thereby advancing the understanding of medical tourism's localized influences. Lastly, this study emphasizes tailoring policy to intrinsic resident motivations and heterogeneous viewpoints for sustainable medical tourism development.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101305"},"PeriodicalIF":7.3,"publicationDate":"2024-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142168158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Memories are not all positive: Conceptualizing negative memorable food, drink, and culinary tourism experiences","authors":"Matthew J. Stone , Erose Sthapit","doi":"10.1016/j.tmp.2024.101296","DOIUrl":"10.1016/j.tmp.2024.101296","url":null,"abstract":"<div><p>Memorable tourism experience (MTE) and memorable food tourism experience (MFTE) research has focused almost exclusively on positive experiences. This has limited theoretical development because categorizing positive experiences may not cover all memorable experiences. This study asked travelers for their most memorable negative food travel experience. Notably, about 30% stated they never had a negative MFTE. Factors contributing to a negative MFTE were: food/drink quality; sanitation/food safety; cultural differences; dietary/menu restrictions; service attributes; price/perceived value; and destination's lack of food or restaurant availability. These factors differ from positive MFTE. Negative MFTE focused more on food and service than other attributes (e.g. social, touristic) found with positive MFTE. Some factors (e.g. food, service) contribute to both positive and negative MFTE, while others (e.g. sanitation) only to negative MFTE. Thus, Herzberg's two-factor theory can be applied to MFTE: attributes may be satisfiers (leading to positive MTE), dissatisfiers (leading to negative MTE), or either.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101296"},"PeriodicalIF":7.3,"publicationDate":"2024-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973624000795/pdfft?md5=50227c1e3247bae5f1970dfa242ab574&pid=1-s2.0-S2211973624000795-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142163788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Barriers that impede mid-level female leaders' advancement to senior management positions: Evidence from China's tourism and hospitality sector","authors":"Liu Chun , Yang Jingjing , Cui Li","doi":"10.1016/j.tmp.2024.101303","DOIUrl":"10.1016/j.tmp.2024.101303","url":null,"abstract":"<div><p>Although scholars have studied women's career barriers, how mid-level female managers conceptualise and contest such barriers to senior-level positions under the impact of gendered <em>nei-wai</em> ideology remain unknown. Based on 39 in-depth interviews with mid-level female managers from academia, government, and industry, this study aims to propose a conceptual framework regarding women's underrepresentation in tourism and hospitality management positions in China. Findings based on a gendered <em>nei-wai</em> ideology revealed factors inhibiting mid-level female leaders' promotion to senior positions across social, organisational, familial, and personal dimensions. Besides being passively rejected from further promotion, mid-level female leaders might subjectively cease promotion to conform to family and social expectations. Yet in contemporary society, a growing number of Chinese women have begun to recognise their disadvantaged positions and fight against these obstacles. These findings advance the literature on women career advancement and aid practitioners in encouraging gender equality and gender diversity.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101303"},"PeriodicalIF":7.3,"publicationDate":"2024-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142157834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Towards social and environmental sustainability at food tourism festivals: Perspectives from the local community and festival organizers","authors":"Timo Thelen , Sangkyun Kim","doi":"10.1016/j.tmp.2024.101304","DOIUrl":"10.1016/j.tmp.2024.101304","url":null,"abstract":"<div><p>This study aims to examine the underlying barriers that hinder social and environmental sustainability at food tourism festivals from the perspectives of the local community and festival organizers. In the context of an abalone festival in Japan, a qualitative analysis of in-depth interviews with key stakeholders was conducted. The findings suggest that the local community's skepticism and mediocre (un)involvement, ambiguous representation of local tradition/culture, and limited social interactions between hosts and tourists were hindering social sustainability. Challenges in food resource management and the effects of climate change impacted the food festival's environmental sustainability. The study confirms that social and environmental sustainability are symbiotic in food festivals, and thus their mutual influence and interplay must be considered in planning long-lasting and sustainable food tourism events. The relevance and efficacy of relational theory of society as a paradigmatic and theoretical lens is presented in the context of food tourism events/festivals and sustainability.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101304"},"PeriodicalIF":7.3,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S2211973624000874/pdfft?md5=c6c662f00f18bf07f8727843038774d6&pid=1-s2.0-S2211973624000874-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142147871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Fengjun Tian , Shiyue Fu , Yang Yang , Zhonglie Wang , Decai Liu
{"title":"Understanding nostalgia in historical and cultural districts: What can we learn from documentaries?","authors":"Fengjun Tian , Shiyue Fu , Yang Yang , Zhonglie Wang , Decai Liu","doi":"10.1016/j.tmp.2024.101302","DOIUrl":"10.1016/j.tmp.2024.101302","url":null,"abstract":"<div><p>Nostalgia is vital in fostering emotional connections between tourists and places by symbolizing and consolidating individuals' collective memory. This paper considers 60 historical and cultural districts from the China Central Television documentary series <em>Nostalgia in Mind</em> to investigate nostalgia. We specifically introduce place narratives and analyze the dimensions and connotations of nostalgia culture. Our empirical results reveal four dimensions associated with nostalgia, namely time, space, memory, and emotion. In addition, we explore various factors affecting nostalgia (e.g., nostalgia subjects, nostalgia carriers, nostalgia touchpoints, and nostalgia emotions), which further shape historical and cultural districts' nostalgia culture. To better understand this type of culture, we build a theoretical framework along the dimensions of instrumental–expressive and concrete–abstract. This framework contributes to a richer understanding of the nature and impact of nostalgia and serves as a reference for tourism destination marketing and management of historical and cultural districts in an urbanization context.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"54 ","pages":"Article 101302"},"PeriodicalIF":7.3,"publicationDate":"2024-09-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142147872","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lilei Wang , Junyang Xiao , Zeyuan Luo , Yanghong Guo , Xing’an Xu
{"title":"The Impact of Default Options on Tourist Intention Post Tourism Chatbot Failure: The Role of Service Recovery and Emoticon","authors":"Lilei Wang , Junyang Xiao , Zeyuan Luo , Yanghong Guo , Xing’an Xu","doi":"10.1016/j.tmp.2024.101299","DOIUrl":"10.1016/j.tmp.2024.101299","url":null,"abstract":"<div><p>Chatbot service failures are inevitable in tourism and hospitality, how chatbot service recovery retains tourists is an issue that cannot be ignored. The nudging effect of default options on consumers' behavior has been demonstrated in marketing. Whether default options can be as a powerful tool for service failure recovery is underexplored. Thus, this study aims to explore whether the default option can improve tourists' willingness to continue using the chatbot after service failure. Hypotheses were tested using three experiments, results showed that the opt-out default option can increase higher tourists' continuous use intention by decreasing tourists' affective effort. This effect is moderated by service recovery and emoticon. Specifically, opt-out default option is more effective to improve continuous usage intention when using informational help and pleading emoticon. These findings enriched theories on chatbot service failure and recovery and provide insight for default options using in chatbot under tourism and hospitality industry.</p></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"53 ","pages":"Article 101299"},"PeriodicalIF":7.3,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142099675","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}