{"title":"Integrating smart technologies and artificial intelligence to build smart tourism destination ecosystems: A model for smart destination management","authors":"Serhat Bingöl , Yang Yang","doi":"10.1016/j.tmp.2025.101380","DOIUrl":"10.1016/j.tmp.2025.101380","url":null,"abstract":"<div><div>This study explores how smart technologies and artificial intelligence transform destination management into smart destination management in urban destinations in the United States. Hence, primary and secondary data were collected in ten cities in the United States through qualitative research to provide multiple perspectives. The secondary data consisted of smart technologies and artificial intelligence initiatives published by Destination Management/Marketing Organizations, Departments of Transportation, and Technology Offices across these cities. The authors also interviewed professionals from these organizations, including initiative leaders, project managers, marketing specialists, and data analysts. The study revealed that these destinations have created smart technologies and artificial intelligence initiatives to transform destination management into smart destination management by developing destination ecosystems. The study proposes a smart destination model that guides destinations in adopting smart technologies and artificial intelligence initiatives to build smart destination ecosystems. The results offer conceptual, theoretical, and practical applications for enhancing destination management.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101380"},"PeriodicalIF":7.3,"publicationDate":"2025-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144067188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wei Xiong , Xiaowen Luo , Xi Yu Leung , Meijiao Huang
{"title":"Unraveling meaning in life from tourism: An iconology approach on cancer patients","authors":"Wei Xiong , Xiaowen Luo , Xi Yu Leung , Meijiao Huang","doi":"10.1016/j.tmp.2025.101369","DOIUrl":"10.1016/j.tmp.2025.101369","url":null,"abstract":"<div><div>Research on the tourism experiences of cancer patients and their perceptions of meaning in life is limited. Based on the tourist gaze, this study investigates visual-textual narratives in social media posts by 83 breast cancer patients, employing an iconology approach integrating multi-source validation and objective coding protocols to ensure methodological rigor. The findings revealed five landscape symbols, namely meteorology, waterscapes, mountainscapes, vegetation, and heritage elements, alongside three color symbols: calm and healing, uplifting, and solemn. These symbols collectively revealed multi-layered meanings embedded in the landscapes, including “life's blessings and spirituality” “power, rejuvenation, and healing” “challenges and peace”, and “tranquility and healing”. Furthermore, cancer patients engage in constructing life's meaning through landscape symbolism during travels, reflecting a dual process of “presence” and “search”. This study contributes to tourism literature by offering a novel perspective on how nature-centered tourism experiences support vulnerable individuals in their exploration of life's meaning.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101369"},"PeriodicalIF":7.3,"publicationDate":"2025-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143924697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Changwei (Aiway) Hu , Xingbao (Simon) Hu , Yingsha Zhang
{"title":"How important is charisma? The impacts of charismatic tour-guiding and service disclosure on tourist trust, self-disclosure, interaction quality, and emotional solidarity","authors":"Changwei (Aiway) Hu , Xingbao (Simon) Hu , Yingsha Zhang","doi":"10.1016/j.tmp.2025.101367","DOIUrl":"10.1016/j.tmp.2025.101367","url":null,"abstract":"<div><div>Integrating charismatic leadership theory and social penetration theory, this study employs PLS-SEM and multigroup analysis to explore how charismatic tour-guiding and service disclosure impact tourist trust, interaction quality, and emotional solidarity in both natural and cultural destinations. Results from two studies reveal that both charismatic tour-guiding and guide service disclosure enhance tourist trust, self-disclosure, interaction quality, and tourist-guide emotional solidarity. A socio-psychological mechanism exists whereby the effects of charismatic tour-guiding and service disclosure on emotional solidarity are transmitted through tourist trust and/or tourist self-disclosure. Male tour guides' charismatic tour-guiding is more effective in fostering tourist trust, whereas female guides' service disclosure is more impactful in nurturing it. Of the four dimensions of charismatic tour-guiding, professional expertise is essential for cultural destinations but not for natural ones. This research provides valuable insights for traditional tour guides and destinations in addressing the challenges posed by the rise of emerging technologies.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101367"},"PeriodicalIF":7.3,"publicationDate":"2025-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143911775","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sheng-Hshiung Tsaur , Tien-Ming Cheng , Tsung-Lin Yang
{"title":"An exploratory study on the personal brand of tour leaders","authors":"Sheng-Hshiung Tsaur , Tien-Ming Cheng , Tsung-Lin Yang","doi":"10.1016/j.tmp.2025.101371","DOIUrl":"10.1016/j.tmp.2025.101371","url":null,"abstract":"<div><div>Forming and establishing the personal brand of tour leaders is crucial to personal competitiveness and developing a tour‑leading career. This study used the self-expansion theory to comprehensively understand the concept and implications of a leader's personal brand. This approach addresses the limitations identified in previous research, which has primarily focused on analyzing a leader's attributes through a singular lens. This study involved interviews with 20 tour leaders with personal brands using a qualitative approach and classified their personal brands into four types: (1) Personal style; (2) Charismatic narration; (3) Being a sincere service provider; (4) Relationship management. Identifying these four categories will bridge the gap between the single trait of a tour leader and research on branding. This framework can serve as a valuable reference for tour leaders in developing their personal brand, as well as for guiding the recruitment and training of travel agents.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101371"},"PeriodicalIF":7.3,"publicationDate":"2025-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143911774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Giving face or not losing face? The effect of AI service robot politeness strategy on value co-creation in hospitality","authors":"Yu Wang , Xiuli Zhong , Wenlong Mu","doi":"10.1016/j.tmp.2025.101370","DOIUrl":"10.1016/j.tmp.2025.101370","url":null,"abstract":"<div><div>Politeness has been widely incorporated into AI-driven etiquette systems. Drawing on <em>face</em> concept, <em>guanxi</em> model, and <em>li</em> code, this study explores the effect of politeness strategy on value co-creation (VCC). Three between-subject experiments investigated the relationship between politeness strategies and VCC and the mediating role of customer commitment (CC). The moderating effect of the robot type and anthropomorphism role is examined. Our paper finds that AI service robots using positive politeness led to greater customer VCC than those using negative politeness, with CC mediating this effect. Furthermore, we find the positive (vs. negative) politeness strategy increases VCC when humanoid (vs. non-humanoid) robots are employed and when they are anthropomorphized as friends (vs. servants). Our findings extend the relationship between the robot's interaction strategies and customer VCC with important theoretical contributions. A simplified guide for hospitality managers to optimize the communication strategies of AI service robots is discussed.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101370"},"PeriodicalIF":7.3,"publicationDate":"2025-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143905922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Rui Cui , Sadaf Farahani (Vina Wang) , Yihua Xie , Xiaozhou He
{"title":"Exploring the psychological restoration of tourists in natural and cultural destinations: The moderating roles of novelty and familiarity","authors":"Rui Cui , Sadaf Farahani (Vina Wang) , Yihua Xie , Xiaozhou He","doi":"10.1016/j.tmp.2025.101362","DOIUrl":"10.1016/j.tmp.2025.101362","url":null,"abstract":"<div><div>This study, grounded in the Attention Restoration Theory, examines the relationship among perceived destination restorative quality, restorative effect, and revisit intentions. It particularly assesses how this relationship is moderated by novelty and familiarity in natural and cultural destinations. Utilizing partial least squares (PLS) analysis, it uncovers that novelty negatively moderates the relationship between perceived destination restorative quality and restorative effect in natural settings, while familiarity moderates non-significantly. In contrast, both factors positively moderate this relationship in cultural contexts. Moderated mediation analysis reveals that in natural environments, both factors negatively moderated the relationship, while in cultural environments, familiarity positively moderated but novelty exerted no effect. Findings theoretically contribute to introducing novelty and familiarity to deeply understand the restorative mechanisms in different environments, thus improving tourism psychology and tourist behavior research.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"57 ","pages":"Article 101362"},"PeriodicalIF":7.3,"publicationDate":"2025-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143869581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hae Jin Hwang , Yoo Ri Kim , Sangwon Park , Namho Chung
{"title":"Effects of Weather and air quality on travel behavior","authors":"Hae Jin Hwang , Yoo Ri Kim , Sangwon Park , Namho Chung","doi":"10.1016/j.tmp.2025.101366","DOIUrl":"10.1016/j.tmp.2025.101366","url":null,"abstract":"<div><div>This study examines the impact of weather and air quality on tourist movement in Jeju Island, emphasizing the role of environmental factors in destination choice. Using multiple data sources and the Spatial Durbin Model (SDM), the analysis explores spatial-temporal relationships between environmental conditions and travel behavior. Results indicate that average temperature and wind speed positively influence tourist movement, while precipitation and PM2.5 have no significant effects. However, PM10 negatively affects travel behavior, suggesting that visible pollutants deter tourists due to perceived health risks. The study also identifies spatial spillover effects, where tourists favor areas with better environmental conditions, reducing visitation to adjacent regions with poorer air quality. These findings underscore the importance of integrating environmental data into tourism planning. By demonstrating how environmental factors shape tourist decisions, this research provides practical insights for destination management and contributes to sustainable tourism strategies.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"57 ","pages":"Article 101366"},"PeriodicalIF":7.3,"publicationDate":"2025-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143863831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Last chance tourism: A systematic literature review and future research directions","authors":"Belinda Barton , Edmund Goh","doi":"10.1016/j.tmp.2025.101361","DOIUrl":"10.1016/j.tmp.2025.101361","url":null,"abstract":"<div><div>As last-chance tourism (LCT) gains prominence as a significant research domain, inherent challenges include limited destination lifespans and unsustainable visitor surges. The increasing tourism demand at LCT sites often exceeds carrying capacity, accelerating environmental and cultural degradation, which necessitates a stronger theoretical foundation for researchers and managers. Despite the growing body of research, fragmentation persists, highlighting the need for a systematic synthesis to consolidate knowledge and guide future research in the LCT domain. This study conducts the first systematic review of the LCT literature, synthesizing 25 articles from 13 reputed tourism and hospitality journals. Using a two-step thematic analysis with Excel and NVivo, this review mitigates method bias and enhances objectivity. The findings reveal four key thematic areas: 1) LCT definitions; 2) Theoretical frameworks and research methods employed; 3) Locations and contexts studied; and 4) Motivations for LCT research. To strengthen methodological rigour, this review integrates Covidence software, enhancing screening reliability with an interrater agreement (Cohen's Kappa 0.535). This systematic review paper identifies gaps in LCT conceptualisation, visitor behaviour theories, and sustainability models, proposing new directions for research development. It also provides practical implications and opportunities for destination managers, highlighting strategies to balance visitor demand and conservation efforts. Ultimately, this review advances LCT scholarship by offering a structured research agenda, encouraging interdisciplinary engagement, and broadening theoretical perspectives on sustainable tourism.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"57 ","pages":"Article 101361"},"PeriodicalIF":7.3,"publicationDate":"2025-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143854687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Examining the legitimacy landscape of the right to tourism","authors":"Valeriya Radomskaya , Abhishek Singh Bhati","doi":"10.1016/j.tmp.2025.101365","DOIUrl":"10.1016/j.tmp.2025.101365","url":null,"abstract":"<div><div>Discourses on the legitimacy of the right to tourism are often characterized by complexity and polarization. This study provides an in-depth examination of this discourse, grounded in institutional theory. We present a novel synthesis of key legitimacy perspectives, identifying eight distinct legitimization approaches: nested, purist, discretionary, ethical, social, vulnerability, precautionary, and multilateral. Rather than advocating for or against the right to tourism, this research focuses on understanding the diverse legitimization strategies employed to support differing positions. Furthermore, we introduce a multi-faceted legitimacy framework for assessing legitimacy judgments in tourism policymaking. This framework establishes a spectrum of legitimacy, highlighting a shift from reliance on basic legitimacy considerations toward more nuanced approaches in contemporary debates. We emphasize the importance of achieving at least intermediate levels of legitimacy to ensure long-term policy acceptance and sustainable tourism outcomes. The findings offer valuable insights for policymakers seeking to develop nuanced and legitimacy-conscious approaches to tourism governance.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"57 ","pages":"Article 101365"},"PeriodicalIF":7.3,"publicationDate":"2025-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143850750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Siamak Seyfi , Changkyu Lee , Yunkyoung Jo , Myung Ja Kim
{"title":"Generational differences in adopting AI-generated travel advice: What drives trust and reduces resistance?","authors":"Siamak Seyfi , Changkyu Lee , Yunkyoung Jo , Myung Ja Kim","doi":"10.1016/j.tmp.2025.101364","DOIUrl":"10.1016/j.tmp.2025.101364","url":null,"abstract":"<div><div>The adoption of Generative Artificial Intelligence (GAI) in tourism is expanding, yet significant generational differences remain in its acceptance for travel planning and decision-making. This study, drawing on the theoretical lens of innovation resistance and generation theory, examines how generational attitudes toward technology shape perceptions of barriers to GAI adoption in tourism experiences. Using data from South Korea and the United States, the research employs Structural Equation Modeling (PLS-SEM), multi-group analysis (MGA), and fuzzy-set Qualitative Comparative Analysis (fsQCA) to uncover generational disparities in GAI acceptance. Findings reveal distinct challenges faced by different age groups, emphasizing that trust, usability, and perceived risks influence adoption patterns differently across cohorts. The study contributes to the growing theoretical discourse on GAI adoption in tourism and provides practical insights for tailoring GAI solutions to enhance user acceptance and satisfaction across generations.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"57 ","pages":"Article 101364"},"PeriodicalIF":7.3,"publicationDate":"2025-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143830368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}