How important is charisma? The impacts of charismatic tour-guiding and service disclosure on tourist trust, self-disclosure, interaction quality, and emotional solidarity

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives Pub Date : 2025-05-07 DOI:10.1016/j.tmp.2025.101367

Changwei (Aiway) Hu , Xingbao (Simon) Hu , Yingsha Zhang

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引用次数: 0

Abstract

Integrating charismatic leadership theory and social penetration theory, this study employs PLS-SEM and multigroup analysis to explore how charismatic tour-guiding and service disclosure impact tourist trust, interaction quality, and emotional solidarity in both natural and cultural destinations. Results from two studies reveal that both charismatic tour-guiding and guide service disclosure enhance tourist trust, self-disclosure, interaction quality, and tourist-guide emotional solidarity. A socio-psychological mechanism exists whereby the effects of charismatic tour-guiding and service disclosure on emotional solidarity are transmitted through tourist trust and/or tourist self-disclosure. Male tour guides' charismatic tour-guiding is more effective in fostering tourist trust, whereas female guides' service disclosure is more impactful in nurturing it. Of the four dimensions of charismatic tour-guiding, professional expertise is essential for cultural destinations but not for natural ones. This research provides valuable insights for traditional tour guides and destinations in addressing the challenges posed by the rise of emerging technologies.

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魅力有多重要？魅力型导游与服务披露对游客信任、自我披露、互动质量和情感团结的影响

本研究结合魅力型领导理论和社会渗透理论，运用PLS-SEM和多群体分析，探讨魅力型导游和服务披露对自然和文化旅游目的地游客信任、互动质量和情感团结的影响。两项研究结果表明，魅力型导游和导游服务披露均能提高游客的信任、自我披露、互动质量和导游情感团结。魅力型导游和服务披露对情感团结的影响是通过游客信任和/或游客自我披露来传递的，这是一种社会心理机制。男导游的魅力型导游在培养游客信任方面更有效，而女导游的服务披露在培养游客信任方面更有效。在魅力型导游的四个维度中，专业技能对于文化目的地是必不可少的，而对于自然目的地则不是。这项研究为传统导游和目的地提供了宝贵的见解，以应对新兴技术的兴起所带来的挑战。

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来源期刊

Tourism Management Perspectives Multiple-

CiteScore

15.60

自引率

3.40%

发文量

审稿时长

59 days

期刊介绍： Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.