Journal of Business Logistics最新文献_第6页

Modularization of the front-end logistics services in e-fulfillment 电子实现中前端物流服务的模块化

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-30 DOI: 10.1111/jbl.12354

Oznur Yurt, Metehan Feridun Sorkun, Juliana Hsuan

{"title":"Modularization of the front-end logistics services in e-fulfillment","authors":"Oznur Yurt, Metehan Feridun Sorkun, Juliana Hsuan","doi":"10.1111/jbl.12354","DOIUrl":"https://doi.org/10.1111/jbl.12354","url":null,"abstract":"This study exploits service modularity in front-end logistics services in e-fulfillment, from a customer-centric approach, particularly in order management, delivery, and return. Through an online survey of UK customers, the service priorities of 494 respondents via AHP (Analytic Hierarchical Process) were analyzed. Extracting customers' service priorities, ordering behavior, and demographic information as input data, the clustering algorithm KAMILA (KAy-means for MIxed LArge data sets) was further applied. The three identified customer clusters (multichannel shoppers, infrequent shoppers, and online fans) provide preliminary evidence on how commonality and variability aspects of service modularity in front-end logistics services can optimize the number of service options and their performance levels. Therefore, our study, building on value co-creation and modularity, proposes a systematic way of exploiting service modularity for the customer segmentation process that addresses heterogeneous customer preferences cost-efficiently and uncomplicatedly. Furthermore, we provide a framework for the governance of front-end logistics services, guiding outsourcing decisions. Accordingly, it reveals the implications of customer priorities and service decomposition logic choices on value creation. Finally, the propositions formulated aim to develop theoretical foundations for explaining how the heterogeneity in customer priorities for logistics services can be managed with modularity, creating value both for customers and retailers.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"583-608"},"PeriodicalIF":10.3,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12354","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50148882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Revisiting postponement: The importance of cross-functional integration to understand tax implications in global supply chains 重新审视延期：跨职能整合对理解全球供应链中的税收影响的重要性

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-30 DOI: 10.1111/jbl.12351

Andreas Norrman, Lorenzo Bruno Prataviera

{"title":"Revisiting postponement: The importance of cross-functional integration to understand tax implications in global supply chains","authors":"Andreas Norrman, Lorenzo Bruno Prataviera","doi":"10.1111/jbl.12351","DOIUrl":"https://doi.org/10.1111/jbl.12351","url":null,"abstract":"As products and supply chains (SCs) evolve, logisticians must revisit their understanding of postponement. The postponement boundary problem acknowledges that value-adding operations' timing and location in global SCs are critical decisions, impacted by taxes and government regulations in different jurisdictions. However, when combining hardware and software objects, software's increasing importance heightens the implications of when and where value is added. Until now, postponement scholars mostly have overlooked fiscal/legal implications, and current research tied to the postponement boundary decision-making phenomenon has not considered hardware and software combination. Moreover, we lack understanding about how to make cross-functional decisions when interrelatedness between the logistics and fiscal/legal domains increases. We used an abductive approach to elaborate and contextualize postponement decision making for global SCs of product offerings that combine hardware and software objects. A single-case study (with four subcases) was used to explore postponement decisions (and related fiscal and legal implications) and cross-functional integration (CFI) at a global high-tech enterprise. We also elaborated on the contextual drivers of increased postponement boundary complexity to illustrate changes in its decision making. We also emphasized formalized boundary objects' importance in enhancing CFI by developing formal steering documents, creating interdependent organizational structures, and aligning trade-offs and outcomes.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"693-718"},"PeriodicalIF":10.3,"publicationDate":"2023-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12351","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50148883","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Exploring blockchain for disaster prevention and relief: A comprehensive framework based on industry case studies 探索区块链防灾救灾：基于行业案例研究的综合框架

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-15 DOI: 10.1111/jbl.12345

Horst Treiblmaier, Abderahman Rejeb

{"title":"Exploring blockchain for disaster prevention and relief: A comprehensive framework based on industry case studies","authors":"Horst Treiblmaier, Abderahman Rejeb","doi":"10.1111/jbl.12345","DOIUrl":"10.1111/jbl.12345","url":null,"abstract":"Blockchain technology has been suggested as a groundbreaking solution for disaster prevention and relief. However, there is a dearth of both practical applications and systematic academic research into how those existing blockchain solutions actually help to prevent disasters and/or alleviate their negative impacts. The purpose of this paper was to extend previous research by investigating existing blockchain solutions using a rigorous multiple case study approach. Based on stakeholder theory, a structured framework is developed that examines the roles of key stakeholders in disaster situations, illustrates organizations' motivations to deploy blockchain technology, identifies various use cases, lists the relevant blockchain properties, and highlights contingency factors for successful implementations. The findings demonstrate that blockchain applications can improve both disaster prevention as well as disaster relief efforts by streamlining information flows and augmenting the capabilities of core stakeholders. Furthermore, numerous propositions can be derived from the framework that can be used as starting points for further in-depth investigations. This study familiarizes practitioners with blockchain's potential for disaster management and provides academics with a theory-based foundation for future research.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 4","pages":"550-582"},"PeriodicalIF":10.3,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43163665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Where are the workers? Leadership-follower fit and behavioral work withdrawal in the logistics supply chain 工人们在哪里？物流供应链中的领导-追随者匹配与行为工作退出

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-08 DOI: 10.1111/jbl.12344

John R. Macdonald, Samantha Conroy, Stephanie Eckerd, William J. Becker

{"title":"Where are the workers? Leadership-follower fit and behavioral work withdrawal in the logistics supply chain","authors":"John R. Macdonald, Samantha Conroy, Stephanie Eckerd, William J. Becker","doi":"10.1111/jbl.12344","DOIUrl":"10.1111/jbl.12344","url":null,"abstract":"With supply chains targeting increased efficiency, leadership behaviors are critical in influencing the employee experience, and thus the success of employees in organizations. Yet, behavioral work withdrawal, e.g., lateness and absenteeism, among frontline logistics employees is an acute challenge, estimated to contribute millions annually in related costs such as overtime or temporary workers. Our work seeks to capture potential causes for these withdrawal behaviors in the logistics supply chain. Extending prior work on regulatory focus theory, we propose that behavioral work withdrawal depends on fit or misfit between leadership behavior and the follower's regulatory focus. Leadership behaviors appealing to opportunities and growth (i.e., inspirational styles) are likely effective at reducing withdrawal for employees high in promotion focus, while behaviors appealing to accuracy and avoiding errors or failure (i.e., management-by-exception styles) are likely effective at reducing withdrawal for employees high in prevention focus. We combine survey and archival data to test our moderation hypotheses. Support is found for the fit perspective, confirming that no single leadership behavior is consistently better at reducing withdrawal, yet attentiveness to this perspective is critical as misfit increases withdrawal. These findings can help reduce overtime, employee burnout, and service delays and allow managers to reduce associated costs.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 3","pages":"387-406"},"PeriodicalIF":10.3,"publicationDate":"2023-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12344","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45296732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

In search of operational resilience: How and when improvisation matters 寻求运营弹性：即兴创作如何以及何时重要

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-05-01 DOI: 10.1111/jbl.12343

Dominic Essuman, Henry Ataburo, Nathaniel Boso, Emmanuel Kwabena Anin, Listowel Owusu Appiah

{"title":"In search of operational resilience: How and when improvisation matters","authors":"Dominic Essuman, Henry Ataburo, Nathaniel Boso, Emmanuel Kwabena Anin, Listowel Owusu Appiah","doi":"10.1111/jbl.12343","DOIUrl":"10.1111/jbl.12343","url":null,"abstract":"The need to improvise during supply chain disruptions to enhance operational resilience is ever more critical. Yet, managers appear to lack an understanding of how and when improvisation matters. We apply the conservation of resources theory to conceptualize how firms activate spontaneous and creative improvisation during supply chain disruptions and theorize how that relates to operational resilience in low and high supply chain disruption conditions. We test our arguments on primary data from a sample of 259 firms in Ghana. We find that creative improvisation has a positive relationship with operational resilience, and this relationship is stronger in high supply chain disruption conditions. Spontaneous improvisation, on the contrary, is unrelated to operational resilience in both low and high supply chain disruption conditions. These findings indicate that not all types of improvisation contribute to operational resilience, suggesting the need for a nuanced approach to theorizing and applying the improvisation concept in supply chains.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 3","pages":"300-322"},"PeriodicalIF":10.3,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12343","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45450487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

On merchandise return policy, entrepreneurial internet retail, and customer reviews – Insights from an observational study 关于商品退货政策、创业互联网零售和客户评论——一项观察性研究的见解

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-04-27 DOI: 10.1111/jbl.12342

Sebastián J. García-Dastugue, Rahul Nilakantan, Carl Marcus Wallenburg, Shashank Rao

{"title":"On merchandise return policy, entrepreneurial internet retail, and customer reviews – Insights from an observational study","authors":"Sebastián J. García-Dastugue, Rahul Nilakantan, Carl Marcus Wallenburg, Shashank Rao","doi":"10.1111/jbl.12342","DOIUrl":"10.1111/jbl.12342","url":null,"abstract":"The rapid growth of Internet retail platforms (e.g., Shopify and Wix) and marketplaces (e.g., Amazon, eBay, and Etsy) has given rise to a new wave of entrepreneurship. These are platform entrepreneurs—individuals who establish micro-retail businesses on third-party platforms. While there are now millions of such entrepreneurs worldwide, there has been limited scholarly investigation regarding the role of Logistics and Supply Chain Management (LSCM) policies that they can adapt to benefit their small businesses. Because the success of such businesses is intricately driven by the reviews they receive, we deem it essential to investigate how such reviews may be related to their LSCM policies. We conduct an observational field study at one such small platform seller. By investigating items sold under varying merchandise return policies (MRPs), we seek to isolate the relationship between MRP, and the likelihood, positivity, and depth of the reviews left by shoppers. Based on the concept of contractuality, rooted in Sociometer Theory, our results reveal that a more lenient MRP may serve as a perk that may positively impact the customer's review writing. However, the relationship is not monotonic. Instead, there is evidence that the effect of extended MRP leniency on reviews tapers off beyond a certain point.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"45 1","pages":""},"PeriodicalIF":10.3,"publicationDate":"2023-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45874603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pantry direct: A transformative supply chain for reducing food insecurity 食品储藏室直销:减少粮食不安全的变革性供应链

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-04-27 DOI: 10.1111/jbl.12341

John Lowrey, Ken Boyer

{"title":"Pantry direct: A transformative supply chain for reducing food insecurity","authors":"John Lowrey, Ken Boyer","doi":"10.1111/jbl.12341","DOIUrl":"10.1111/jbl.12341","url":null,"abstract":"The food bank, a nonprofit, humanitarian organization, recovers charitable food donations from retail stores via collaborative relationships. We demonstrate that decentralized supply chains enable local partnerships and drive value creation via increased exchange of products and services that also better align with community needs. Our supply chain intervention resulted in a reduction in waste disposal costs for the retailer and a greater supply of food for the food bank. We study the private–public partnership (PPP) in retail food recovery in two successive phases. The first exploratory phase incorporates qualitative data from key informants at multiple Feeding America partners across the United States. The second phase was a researcher-led supply chain intervention involving multiple stakeholders and executed with our partner food bank. Our intervention, Pantry Direct, represents a transition in the PPP to a decentralized, community network. It shifts the pickup responsibility for retail food recovery to a purely volunteer workforce at the pantry. Retail store management noticed lower pickup service reliability; however, more frequent interactions between food pantry volunteers and retail store employees improved communication, which overshadowed the limitations of the volunteer workforce. Owing to several factors, the gain in PPP performance was not universal. Among the five retail stores that participated in the supply chain intervention, two increased food donations and two others decreased food waste. The Pantry Direct model is transformative in the fight against food insecurity, as increased volume (and quality) of retail food donations enabled downstream pantries to provide end clients with more adequate, consistent, or appropriate access to food.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"45 1","pages":""},"PeriodicalIF":10.3,"publicationDate":"2023-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.12341","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42812717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

To concentrate or to diversify the supply base? Implications from the U.S. apparel supply chain during the COVID-19 pandemic 集中还是分散供应基地?COVID - 19大流行期间美国服装供应链的影响

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-04-05 DOI: 10.1111/jbl.12335

Mikaella Polyviou, Robert Wiedmer, Sangho Chae, Zachary S. Rogers, Carlos Mena

{"title":"To concentrate or to diversify the supply base? Implications from the U.S. apparel supply chain during the COVID-19 pandemic","authors":"Mikaella Polyviou, Robert Wiedmer, Sangho Chae, Zachary S. Rogers, Carlos Mena","doi":"10.1111/jbl.12335","DOIUrl":"10.1111/jbl.12335","url":null,"abstract":"The COVID-19 pandemic resulted in severe supply disruptions and revenue losses, especially for buyers highly dependent on foreign suppliers. Unsurprisingly, scholars and industry experts claim that high dependence on any exchange partner is detrimental to buyers. The literature, however, is ambivalent about whether supply base concentration—the number of sources in a firm's supply base and the degree of importance of each source—benefits or harms buyers. Our study addresses this ambivalence by investigating whether supply base concentration, conceptualized as supplier concentration, supplier country concentration, and carrier concentration, worsens or mitigates the impact of supply disruptions as they unfold over time. We use longitudinal data from ocean bills of lading to examine these relationships in the context of U.S. buyers importing apparel during the COVID-19 pandemic. Our results show that higher pre-disruption supplier concentration and supplier country concentration helped buyers mitigate the impact of supply disruptions related to COVID-19, with diminishing effects once supplier and supplier country concentration exceeded specific inflection points. Conversely, higher pre-disruption carrier diversification helped buyers mitigate the impact of supply disruptions related to COVID-19. Notably, these effects depend on the specific phase of the supply disruption. We discuss implications for research and practice.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"44 3","pages":"502-527"},"PeriodicalIF":10.3,"publicationDate":"2023-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47016507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

On subsistence-type rural independent retailers and crowdfunded microfinance—Prosocial lending, nudges, and unintended consequences 关于自给自足型农村独立零售商和众筹小额信贷——亲社会贷款、推动和意外后果

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-03-29 DOI: 10.1111/jbl.12340

Siddhartha Yamalakonda, Rahul Nilakantan, Deepak Iyengar, Shashank Rao

{"title":"On subsistence-type rural independent retailers and crowdfunded microfinance—Prosocial lending, nudges, and unintended consequences","authors":"Siddhartha Yamalakonda, Rahul Nilakantan, Deepak Iyengar, Shashank Rao","doi":"10.1111/jbl.12340","DOIUrl":"10.1111/jbl.12340","url":null,"abstract":"Much of the extant scholarship in supply chain management (SCM) has had a developed world focus, although most of the global population resides outside this area. SCM scholars are now recognizing this limitation in the coverage of our communities' research. They have recognized that the logistical challenges of getting products to these underserved markets at the bottom of the economic pyramid (BOP) may be fundamentally different from the “big box” mindset that prevails in the west. There is growing recognition that supply chain entrepreneurship is critical to the logistics and physical distribution systems that can get products to such markets in a cost-effective manner. Yet, such entrepreneurs, who are often small, and weakly integrated into the global economy, face several challenges in their daily business. Many of them rely on microfinance to fund their business. Yet, the microfinance model itself is changing into a web-supported crowdfunded model. The current study investigates how an entrepreneur's circumstances with regard to their borrowing status as a first-time borrower, and their intent with regard to business expansion influence their success in fundraising on a crowdfunding platform. Results reveal that BOP entrepreneurs who are “repeat borrowers” have difficulty in obtaining funding for their business plans.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"45 1","pages":""},"PeriodicalIF":10.3,"publicationDate":"2023-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42890204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What constitutes an excellent literature review? Summarize, synthesize, conceptualize, and energize 什么构成了一篇优秀的文献综述?总结、综合、概念化和激励

IF 10.3 2区管理学

Journal of Business Logistics Pub Date : 2023-03-29 DOI: 10.1111/jbl.12339

D. Ketchen, C. Craighead

引用次数: 0