Journal of Business Logistics最新文献_第5页

Scanning While Shopping: Assessing the Impact of Mobile Consumer Scanning Technology on Retail Performance 购物时扫描：评估移动消费者扫描技术对零售业绩的影响

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2026-01-12 DOI: 10.1111/jbl.70054

Ruifeng Wang, Xiaodan Pan, Kevin Park, Martin Dresner

{"title":"Scanning While Shopping: Assessing the Impact of Mobile Consumer Scanning Technology on Retail Performance","authors":"Ruifeng Wang, Xiaodan Pan, Kevin Park, Martin Dresner","doi":"10.1111/jbl.70054","DOIUrl":"https://doi.org/10.1111/jbl.70054","url":null,"abstract":"<div>\u0000 \u0000 The rise of online shopping compelled physical retailers to improve their customers' shopping experience to remain competitive. Mobile Consumer Scanning Technology (MCST) has been employed by physical retailers to lower labor costs and reduce customer checkout times. MCST allows shoppers to use mobile devices to scan products as they are picked from shelves and placed into shopping carts. Checkout time can be saved since payments are made without the need for further product scanning. Thus, the technology transfers logistics functions from the retailer to the consumer with the promise to expedite the shopping experience. This study uses traffic data to examine the impact of MCST on performance metrics of a major US retailer, including visit frequency, the customer base, and in-store customer dwell time. Our findings reveal that MCST results in increased customer visits while expanding the retailer's customer base and market area. Moreover, MCST shortens in-store dwell time, offering time savings for shoppers. An extended analysis conducted to deepen the understanding of MCST shows that some impacts are short lived, while others are longer lasting. In summary, our findings advance the literature on consumer-centered retail technologies, highlighting both theoretical and managerial implications from the implementation of MCST.\u0000 </div>","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"47 1","pages":""},"PeriodicalIF":7.4,"publicationDate":"2026-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146016475","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Reinvigorating Conversation in Logistics and Supply Chains: A Cross-Disciplinary Theoretical Toolkit for Disruptive Value Creation 在物流和供应链中重振对话：颠覆性价值创造的跨学科理论工具包

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2026-01-12 DOI: 10.1111/jbl.70053

Maciel M. Queiroz, Remko van Hoek, Samuel Fosso Wamba

{"title":"Reinvigorating Conversation in Logistics and Supply Chains: A Cross-Disciplinary Theoretical Toolkit for Disruptive Value Creation","authors":"Maciel M. Queiroz, Remko van Hoek, Samuel Fosso Wamba","doi":"10.1111/jbl.70053","DOIUrl":"https://doi.org/10.1111/jbl.70053","url":null,"abstract":"Contemporary logistics and supply chain management (L/SCM) face unprecedented disruption from emerging technologies, rising complexity, and escalating uncertainties, in which traditional approaches to value creation have limited reach. In this vein, this paper introduces a cross-disciplinary theoretical toolkit that draws on unconventional (or less commonly used) theories from sociology, ecology, neuroscience, and complex systems science to advance the L/SCM conversations. We introduce novel perspectives on power dynamics, resilience, flow optimization, and decision-making under uncertainty. These perspectives advance a clearer understanding of disruptive value creation, defined here as the generation of adaptive, inclusive, resilient, and ecologically integrated forms of value enabled by disruptive technologies and cross-disciplinary reconfiguration of logistics systems. To guide both research and practice, we outline future-oriented questions that provide a roadmap for pioneering strategies in L/SCM. The paper calls for a shift beyond efficiency-driven paradigms toward adaptive, inclusive, and disruptive value creation. Thus, this paper seeks to inspire academic conversations while supporting managers with frameworks to guide and transform fast-changing supply networks.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"47 1","pages":""},"PeriodicalIF":7.4,"publicationDate":"2026-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.70053","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145996637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

E-Consumers' Perceptions Toward Retail Delivery Fees 电子消费者对零售配送费用的看法

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-12-18 DOI: 10.1111/jbl.70052

Johanna Amaya, Trilce Encarnación

{"title":"E-Consumers' Perceptions Toward Retail Delivery Fees","authors":"Johanna Amaya, Trilce Encarnación","doi":"10.1111/jbl.70052","DOIUrl":"https://doi.org/10.1111/jbl.70052","url":null,"abstract":"As online shopping is driving the last-mile operations landscape, the infrastructure and environmental impacts of last-mile deliveries have prompted some US states to implement a retail delivery fee. This study explores how such fees influence consumer behavior. Drawing from the Theory of Planned Behavior, the authors analyze national survey data to examine the determinants of consumers' behavioral intentions to continue shopping online when faced with a delivery fee. Results indicate that perceived fairness is the strongest driver of behavioral intention, while cost sensitivity discourages continued online shopping. Convenience shows a weaker positive effect, while environmental awareness has no effect on continuous engagement. Additionally, fairness emerges as a necessary condition for maintaining shopping behavior under delivery fee implementation. Grounded theory analysis of open-ended responses further contextualizes consumer attitudes toward the fee, revealing concerns about trust, potential inequities, externalities, and unintended consequences. Our findings offer empirical evidence to inform public policy and retailer strategies aimed at fostering sustainable e-commerce logistics while maintaining consumer satisfaction.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"47 1","pages":""},"PeriodicalIF":7.4,"publicationDate":"2025-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.70052","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145824793","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Plural Governance of Last-Mile Delivery Networks in E-Commerce Retailing 电子商务零售中最后一英里配送网络的多元治理

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-12-14 DOI: 10.1111/jbl.70051

Stanley Frederick W. T. Lim, Adrian S. Choo

{"title":"Plural Governance of Last-Mile Delivery Networks in E-Commerce Retailing","authors":"Stanley Frederick W. T. Lim, Adrian S. Choo","doi":"10.1111/jbl.70051","DOIUrl":"https://doi.org/10.1111/jbl.70051","url":null,"abstract":"This study explores why and how retailers adopt plural governance structures to manage last-mile delivery (LMD). Although plural governance of LMD is increasingly central in omnichannel retail, there remains little research on how alternative structures of plural governance (e.g., combining in-house and outsourced models) emerge and evolve over time. Using a theory-building, temporal comparative case study approach and drawing on retrospective, cross-period qualitative data from eight retailers in the United Kingdom, the United States, and Germany, we develop a middle-range process theory of plural governance in LMD. We uncover a two-stage nested structure through which retailers strategically integrate supplementary governance structures into their existing plural sourcing mix, driven by four contextual mechanisms: knowledge-based hierarchical integration, value-oriented network expansion, adaptive governance flexibility, and relationally embedded resilience governance. These LMD-specific mechanisms explain how retailers strategically reconfigure their governance portfolios to balance control, coverage, flexibility, and resilience over time.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"47 1","pages":""},"PeriodicalIF":7.4,"publicationDate":"2025-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.70051","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145845828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

From Triple-A to AAA+: Recalibrating Agility, Adaptability, and Alignment for Digital, Responsible, and Resilient Supply Chains 从AAA到AAA+：重新校准敏捷性、适应性和数字化、负责任和弹性供应链的一致性

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-12-12 DOI: 10.1111/jbl.70049

Andrea S. Patrucco, Anthony S. Roath, Robert Glenn Richey Jr., K. Mathiyazhagan, Ravi Shankar

{"title":"From Triple-A to AAA+: Recalibrating Agility, Adaptability, and Alignment for Digital, Responsible, and Resilient Supply Chains","authors":"Andrea S. Patrucco, Anthony S. Roath, Robert Glenn Richey Jr., K. Mathiyazhagan, Ravi Shankar","doi":"10.1111/jbl.70049","DOIUrl":"https://doi.org/10.1111/jbl.70049","url":null,"abstract":"Two decades after Lee's (2004) Triple-A framework—agility, adaptability, and alignment—redefined supply chain excellence, the context that shaped it has undergone a significant transformation. Supply chains now function through digital platforms, extended ecosystems, and under growing social and environmental expectations. This Journal of Business Logistics Special Topic Forum (STF) revisits the Triple-A concept to explore how these capabilities evolve under today's conditions and the need for responsiveness. Drawing on the STF contributions, we introduce AAA+, an updated view of the Triple-A model that clarifies the conditions under which agility, adaptability, and alignment generate competitive advantage. The framework extends the original logic through three evolutions: digital super-agility, enabled by real-time data, analytics, and automation; strategic and sustainable adaptability, embedding resilience and environmental responsibility into network redesign; and ecosystem alignment, emphasizing coordination and shared governance across multi-tier and multi-stakeholder networks. Together, these dimensions shift Triple-A from a firm-level performance framework to a network-level capability system. The AAA+ perspective also outlines a forward agenda for research and practice. It calls for studies that examine how digitalization, sustainability, and ecosystem governance interact to shape capability development, and it offers managers a lens to assess whether their supply chains are prepared for an era defined by data speed, global risk, and public accountability. In revisiting Triple-A through this broader lens, the STF reaffirms Lee's enduring insight: the most successful supply chains are not simply efficient—they are those that learn, adapt, and align better across an increasingly connected world.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"47 1","pages":""},"PeriodicalIF":7.4,"publicationDate":"2025-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.70049","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145739813","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View 我们提供的是客户想要的吗？图表化物流服务质量研究——过程观

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-12-07 DOI: 10.1111/jbl.70050

Chang Gao, Simone T. Peinkofer, Stanley E. Griffis

{"title":"Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View","authors":"Chang Gao, Simone T. Peinkofer, Stanley E. Griffis","doi":"10.1111/jbl.70050","DOIUrl":"https://doi.org/10.1111/jbl.70050","url":null,"abstract":"Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years. This article reviews 173 empirical studies on logistics service quality drawn from leading supply chain, logistics, and marketing journals. Using a process – oriented perspective, we develop a framework that categorizes prior work according to antecedents, mechanisms, and outcomes, and we map how different factors collectively shape logistics service quality in both business–to–business and business–to–consumer contexts. Our review shows that, while research has extensively examined firm capabilities, fulfillment performance, and customer attitudes, important gaps remain regarding logistics service quality in nontraditional settings (e.g., reverse and closed–loop supply chains, decentralized supply networks), consistency across channels and service settings, employee management and service failure prevention, interactions among logistics service quality dimensions, consumer participation and heterogeneity, and the social dimension of logistics service quality. We conclude by outlining a future research agenda to address these gaps.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"47 1","pages":""},"PeriodicalIF":7.4,"publicationDate":"2025-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.70050","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145739491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Rethinking Blockchain and Power Dynamics in Supply Chains: A Critical Discourse Analysis 重新思考供应链中的区块链和权力动力学：一个批判性话语分析

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-11-18 DOI: 10.1111/jbl.70047

Lara Schilling, Mehrdokht Pournader, Stefan Seuring

引用次数: 0

The Best of Intentions: Unintended Consequences of Regulatory Policy on Healthcare Supply Chain Networks 最好的意图：医疗保健供应链网络监管政策的意外后果

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-11-18 DOI: 10.1111/jbl.70045

Junwoo Cha, Justin T. Kistler, Wendy L. Tate

{"title":"The Best of Intentions: Unintended Consequences of Regulatory Policy on Healthcare Supply Chain Networks","authors":"Junwoo Cha, Justin T. Kistler, Wendy L. Tate","doi":"10.1111/jbl.70045","DOIUrl":"https://doi.org/10.1111/jbl.70045","url":null,"abstract":"<div>\u0000 \u0000 Regulatory policy is often crafted with specific objectives for a targeted group of stakeholders, yet its enforcement can have significant, unintended consequences, particularly within healthcare supply chains. Grounded in agency theory, this research examines the policy response across multiple principal-agent (PA) relationships within supply chain networks. Specifically, this study investigates the effects of prescription drug monitoring program (PDMP) enforcement within the context of the opioid crisis, scrutinizing both the policy's intended health impacts and its unintended consequences within opioid supply chain networks. Employing a panel event study approach that integrates secondary data from federal agencies across a nine-year panel, the findings revealed a troubling discovery. Following PDMP enforcement, prescription opioid supply chain networks distributed increased volumes and exhibited signs of network churning—continuous formation and dissolution of network ties—evolving in a way that undermined policy objectives. This research contributes to the healthcare supply chain literature through a meso-level analysis of policy-induced network evolution, underscoring a critical gap in policy design. The research also contributes to agency theory by emphasizing the need to look beyond the targeted stakeholders and account for the highly interconnected PA supply chain dynamics in regulatory frameworks, especially in supply chains that are critical to public health.\u0000 </div>","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"47 1","pages":""},"PeriodicalIF":7.4,"publicationDate":"2025-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145538008","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unveiling Dynamic Resilience on Sustainable Performance in Supply Chain: Artificial Intelligence, System Optimization and Information Transparency 揭示供应链可持续绩效的动态弹性：人工智能、系统优化和信息透明

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-10-27 DOI: 10.1111/jbl.70046

Kuo-Jui Wu, Ming Han, Caiyan Huang, Hailing Qiu, Kanchana Sethanan, Ming-Lang Tseng

引用次数: 0

Activating the Consumer: Toward More Sustainable Last-Mile Delivery 激活消费者：走向更可持续的最后一英里递送

IF 7.4 2区管理学

Journal of Business Logistics Pub Date : 2025-10-27 DOI: 10.1111/jbl.70041

William J. Rose, Ilenia Confente, Simone T. Peinkofer, Ivan Russo

{"title":"Activating the Consumer: Toward More Sustainable Last-Mile Delivery","authors":"William J. Rose, Ilenia Confente, Simone T. Peinkofer, Ivan Russo","doi":"10.1111/jbl.70041","DOIUrl":"https://doi.org/10.1111/jbl.70041","url":null,"abstract":"This article investigates the impact of sustainability messaging on activating consumers' preferences for more sustainable last-mile delivery options, namely the use of parcel lockers versus home delivery. By employing signaling theory, this research explores how firms can effectively communicate the sustainability impact of last-mile delivery options to drive consumers toward more sustainable options. Through three scenario-based experiments, we analyze the influence of positive and negative sustainability messages across the environmental, social, and economic dimensions of the Triple Bottom Line on US consumers' likelihood to select parcel lockers. Our findings reveal that consumer choices are significantly affected by the framing of sustainability messages, as well as by shopping motivations and residential location. Notably, rural consumers exhibit a preference for parcel lockers when presented with negative sustainability messages, while urban consumers favor them under positive messaging and hedonic motivations. This research contributes to the stream of research on consumer logistics and last-mile delivery by providing valuable understanding into consumer-centric strategies that can enhance sustainability in logistics operations. The implications for both theory and practice are discussed, highlighting the need for targeted communication strategies in promoting parcel locker adoption and activating sustainable delivery practices.","PeriodicalId":48090,"journal":{"name":"Journal of Business Logistics","volume":"46 4","pages":""},"PeriodicalIF":7.4,"publicationDate":"2025-10-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/jbl.70041","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145406801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0