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Solving the Riddle of Emotional Labor: How Display Rules and Emotive Intensity Interact 解开情感劳动之谜：展示规则与情感强度如何相互作用
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-07-29 DOI: 10.1177/0734371x241266255
Chih-Wei Hsieh, Yijing Tong, Fei Liu, Mary E. Guy
{"title":"Solving the Riddle of Emotional Labor: How Display Rules and Emotive Intensity Interact","authors":"Chih-Wei Hsieh, Yijing Tong, Fei Liu, Mary E. Guy","doi":"10.1177/0734371x241266255","DOIUrl":"https://doi.org/10.1177/0734371x241266255","url":null,"abstract":"There is uncertainty among emotional labor researchers as to when emotive expression leads to positive work outcomes and when it does not. This study uses the circumplex model of affect to test whether the answer lies in the interaction of display rules and emotive intensity. The model postulates that emotive experiences are two-dimensional, with gradations from positive to negative affect and from low to high intensity. The analysis uses display rules of social work, a frequent occupation in government and nonprofit services, to compare enthusiasm (high intensity), empathy (medium intensity), and calmness (low intensity). Results produce differential effects on organizational commitment and emotional exhaustion. Emotive expression has a beneficial effect when arousal is intense. Higher intensity leads to more commitment and less exhaustion. We conclude that emotive intensity is a missing link in the relationship between emotional labor and work outcomes. Implications for supervision, training, and development are discussed.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"66 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141794949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Leadership Ambition: The Gendered and Racialized Differences of Leadership Representation in Public Organizations 领导野心：公共组织中领导代表的性别和种族差异
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-06-21 DOI: 10.1177/0734371x241258201
Leonor Camarena, Heyjie Jung
{"title":"Leadership Ambition: The Gendered and Racialized Differences of Leadership Representation in Public Organizations","authors":"Leonor Camarena, Heyjie Jung","doi":"10.1177/0734371x241258201","DOIUrl":"https://doi.org/10.1177/0734371x241258201","url":null,"abstract":"This study investigates leadership ambition and focuses this with a simple, yet necessary perspective, the focus of race/ethnicity and gender. Many public organizations may not consider how gendered and racialized aspects of organizations can influence leadership ambition for diverse individuals. We ask: (a) How is gender and race/ethnicity related to leadership ambition? and (b) Are social networks related to leadership ambition based on gender and racial/ethnic differences? Using a 2011 national survey of STEM faculty in U.S. research-based universities, we find significant leadership ambition differences for people of color and that social networks are beneficial for women’s leadership ambition.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"7 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141448607","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Some Good News, More Bad News: Two Decades of the Gender Pay Gap for Nonprofit Directors and Chief Financial Officers 一些好消息，更多坏消息：二十年来非营利组织董事和首席财务官的性别薪酬差距
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-05-28 DOI: 10.1177/0734371x241248854
Nathan J. Grasse, Brianne Heidbreder, Sharon A. Kukla-Acevedo, Jesse D. Lecy
{"title":"Some Good News, More Bad News: Two Decades of the Gender Pay Gap for Nonprofit Directors and Chief Financial Officers","authors":"Nathan J. Grasse, Brianne Heidbreder, Sharon A. Kukla-Acevedo, Jesse D. Lecy","doi":"10.1177/0734371x241248854","DOIUrl":"https://doi.org/10.1177/0734371x241248854","url":null,"abstract":"This research examines differences in the compensation of male and female executive directors and chief financial officers in nonprofit organizations. We utilize executive transition periods within organizations as an empirical strategy for isolating how gender impacts the salaries of two people who occupy the same role in the same organization. Two waves of IRS 990 compensation data are used to assess compensation practices over the past two decades. The good news includes an overall increase in the number of women holding executive positions and indications that the discriminatory component of pay (discrepancies for two people holding the same position within the same organization) is relatively small and may be decreasing. This good news, however, is accompanied by bad news: large cross-sectional gaps in pay that result from an over-representation of male executives in the largest nonprofits and those in industries with the highest executive pay.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"29 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-05-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141165261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Justice Delayed is Justice Denied: Managing Contracting Performance for Equal Employment Opportunity Discrimination Complaints 拖延正义就是拒绝正义：平等就业机会歧视投诉的合同绩效管理
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-05-18 DOI: 10.1177/0734371x241253018
Iseul Choi
{"title":"Justice Delayed is Justice Denied: Managing Contracting Performance for Equal Employment Opportunity Discrimination Complaints","authors":"Iseul Choi","doi":"10.1177/0734371x241253018","DOIUrl":"https://doi.org/10.1177/0734371x241253018","url":null,"abstract":"Public agencies often use contractors to facilitate Equal Employment Opportunity (EEO) discrimination complaint cases, but we know relatively little about which factors influence contracting performance of the complaint process. Drawing on contracting theories, this study examines two factors—incentive structure and contractor ownership (i.e., women-owned and small disadvantaged-owned)—that moderate the link between agency contracting use and agency performance in the discrimination complaint process. Using the agency-level panel data from multiple sources, this study finds agency contracting use facilitates the discrimination complaint process when agencies use a performance-based incentive structure. When it comes to the moderating effect of contractor ownership focused on the socially/economically underrepresented, the findings show that using small disadvantaged-owned contractors positively moderates the relationship between contracting use and performance at the agency level.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"48 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140961518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Book Review: Public service motivation? Rethinking what motivates public actors 书评：公共服务动机？反思公共行为者的动机
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-05-17 DOI: 10.1177/0734371x241253270
Jinju Suk
{"title":"Book Review: Public service motivation? Rethinking what motivates public actors","authors":"Jinju Suk","doi":"10.1177/0734371x241253270","DOIUrl":"https://doi.org/10.1177/0734371x241253270","url":null,"abstract":"","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"123 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140961543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effect of Occupational Stigma on Job Withdrawal Behavior: A Chain Mediation Model Based on an Emotional Labor Perspective 职业污名对工作退出行为的影响：基于情感劳动视角的链式调解模型
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-05-17 DOI: 10.1177/0734371x241252940
Qing Miao, Yuchen Guo
{"title":"The Effect of Occupational Stigma on Job Withdrawal Behavior: A Chain Mediation Model Based on an Emotional Labor Perspective","authors":"Qing Miao, Yuchen Guo","doi":"10.1177/0734371x241252940","DOIUrl":"https://doi.org/10.1177/0734371x241252940","url":null,"abstract":"Occupational stigma is pervasive, encompassing street-level bureaucrats as well; however, limited knowledge exists regarding the extent and impact on this particular group. This study employs the conservation of resources theory with a chain mediation model to expose how occupational stigma affects street-level bureaucrats’ job withdrawal behavior from an emotional perspective. Based on four-wave data from 1,333 public employees across 316 grassroots communities, we identified a chain mediating the roles of emotional labor and emotional exhaustion in the negative relationship between occupational stigma and job withdrawal behavior. Research has shown that occupational stigma leads to more surface acting and less deep acting. Increased surface acting worsens employees’ emotional exhaustion and increases job withdrawal behavior, whereas deep acting alleviates employees’ emotional exhaustion and reduces job withdrawal behavior. This study extensively discusses the importance of public organizations valuing the emotional labor of street-level bureaucrats to help them resist the threat of occupational stigma.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"42 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140961527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Governing the West Bank: What Role Do Elite Level Civil Servants Actively Represent? 治理约旦河西岸：精英级公务员积极代表什么角色？
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-03-31 DOI: 10.1177/0734371x241242436
Karl O’Connor, Usamah Shahwan
{"title":"Governing the West Bank: What Role Do Elite Level Civil Servants Actively Represent?","authors":"Karl O’Connor, Usamah Shahwan","doi":"10.1177/0734371x241242436","DOIUrl":"https://doi.org/10.1177/0734371x241242436","url":null,"abstract":"Representative bureaucracy is used to understand original data, shedding light on the administrative side of the politico-administrative axis in one part of one of the world’s most contentious and divisive conflicts: the Palestinian Israeli conflict. We theorize and test six different theoretically existent roles of elite level bureaucrat (ELB) role conceptions in the West Bank. Using Q Methodology in 22 ELB interviews, we identify two empirically existent bureaucrat role conceptions associated with serving the public: one traditional Wilsonian/Weberian; the other a coproducer of public policy. Bureaucrats serve the entire population, as in public service motivation, not a sub-section. They believe that politics and bureaucracy should be separate and share concerns that bureaucratic independence is in jeopardy. The discovery of these profiles suggests that both pro-social and active representations on behalf of primary identities are notably absent, suggesting further investigation is required into bureaucrat role conceptions in the fragile or developing society.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"46 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140333591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Ties With Benefits: Relationship Between Relational Multiplexity, Gender, and Work-Life Balance 有好处的纽带：关系多重性、性别和工作与生活平衡之间的关系
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-03-23 DOI: 10.1177/0734371x241237562
Heyjie Jung, Yifan Chen, Ashlee Frandell, Eric Welch
{"title":"Ties With Benefits: Relationship Between Relational Multiplexity, Gender, and Work-Life Balance","authors":"Heyjie Jung, Yifan Chen, Ashlee Frandell, Eric Welch","doi":"10.1177/0734371x241237562","DOIUrl":"https://doi.org/10.1177/0734371x241237562","url":null,"abstract":"Flexible work arrangement policies provide employees the flexibility to manage their work and personal lives. Despite various efforts of public organizations, struggles to simplify or integrate work and private life demands continue, resulting in employees’ lower satisfaction, higher stress, higher turnover, and lower productivity. Our study focuses on the social environments of individual employees by investigating how social networks affect individuals’ efforts to balance work and life in a higher education setting. Using a 2011 NSF-funded national survey of Science, Technology, Engineering and Math (STEM) faculty in US universities, we examine the impact of multiplexity in social networks on work-life balance (WLB) and how the impact varies by gender. Our regression results suggest that the impact of relational multiplexity on WLB follows an inverse U-shape pattern and varies by gender. In particular, multiplex ties that individuals socialize outside their work can affect their WLB and the impact varies by gender.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"60 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140196136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Linking Performance Appraisal and Government Employees’ Organizational Citizenship Behavior 绩效考核与政府雇员的组织公民行为之间的联系
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-03-21 DOI: 10.1177/0734371x241237564
Dong Chul Shim, Soonae Park, Hyun Hee Park
{"title":"Linking Performance Appraisal and Government Employees’ Organizational Citizenship Behavior","authors":"Dong Chul Shim, Soonae Park, Hyun Hee Park","doi":"10.1177/0734371x241237564","DOIUrl":"https://doi.org/10.1177/0734371x241237564","url":null,"abstract":"This study investigates the relationship between performance appraisal (PA) and organizational citizenship behavior (OCB) among Korean government employees, integrating social exchange theory, prosocial values, and impression management perspectives. It analyzes how employees respond to PA’s perceived effectiveness, focusing on both direct and indirect effects of PA components alongside traditional OCB antecedents. Surveying 3,336 employees, the findings indicate positive correlations between performance feedback adequacy, PA fairness, and OCB, but a negative link with PA leniency. Organizational commitment emerged as a key mediator, especially between PA leniency, performance feedback frequency, and OCB. The study emphasizes the importance of a well-structured PA system to foster employee engagement in OCB.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"4 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140192819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A Hijab-Effect Too? Clients’ Reflections on Professionalism and Empathy Toward Hijab-Wearing Public Servants 也有头巾效应？客户对戴头巾公务员的专业精神和同理心的思考
IF 3.9 3区 管理学
Review of Public Personnel Administration Pub Date : 2024-03-04 DOI: 10.1177/0734371x241234264
Katharina Dinhof, Jurgen Willems, Noortje de Boer
{"title":"A Hijab-Effect Too? Clients’ Reflections on Professionalism and Empathy Toward Hijab-Wearing Public Servants","authors":"Katharina Dinhof, Jurgen Willems, Noortje de Boer","doi":"10.1177/0734371x241234264","DOIUrl":"https://doi.org/10.1177/0734371x241234264","url":null,"abstract":"Religious symbols, such as the hijab, are often deemed undesirable or banned in public employment. We test if clients’ perceptions and their performance are influenced by a hijab-wearing public servant, and further test if clients’ reflections on empathy or professionalism about the public servant mitigate potential negative effects. We preregistered and conducted a two-step 2 × 3 between-subjects experiment ( n = 2,680; representative sample in Austria). We find no evidence that the wearing of a hijab by a public servant negatively influences clients’ perceptions, nor their performance during a public service process. The reflection answer with respect to professionalism or empathy, however, is related to clients’ performance: Clients’ positive reflection on public servants’ empathy or professionalism—independent of whether the public servant wears a hijab or not—positively relates to their performance in terms of task correctness. We discuss the relevance of these results regarding religious stereotyping and public employment policies.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"71 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2024-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140032375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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