Francisca Álvarez-Figueroa, Johanna Aguilera-Muñoz
{"title":"When Public Institutions Lack Means: HRM and the Production of Meaningful Work in Chilean Education","authors":"Francisca Álvarez-Figueroa, Johanna Aguilera-Muñoz","doi":"10.1177/0734371x261434030","DOIUrl":"https://doi.org/10.1177/0734371x261434030","url":null,"abstract":"This article examines how meaningful work is produced through fragile public HRM systems in reform-driven public education contexts. While often treated as a positive individual experience, meaningful work is conceptualised here as a socially and institutionally embedded process shaped by employment regimes and reform pressures. Drawing on 48 interviews with managers, professionals, and administrative staff across four public education providers, the analysis identifies four interrelated dynamics: HRM structures that institutionalise precarity; commitment to vulnerable communities; self-recognition in the absence of formal validation; and the normalisation of sacrifice as dedication. The article advances public HRM scholarship in three ways. First, it shows that ambivalence in meaningful work is institutionally produced under conditions of fragility. Second, it specifies how HRM configurations mediate between reform-driven instability and employees’ meaning-making. Third, it situates meaningful work within debates on decent work (SDG 8) by demonstrating how moral commitment sustains service delivery while compensating for deficits in security, recognition and institutional care.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"23 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147752649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Carmela Di Mauro, Simone Gitto, Alessandro Ancarani, Gyula Vastag
{"title":"The Impact of Workload on Service Time: Coping Mechanisms in Standardized Government Services","authors":"Carmela Di Mauro, Simone Gitto, Alessandro Ancarani, Gyula Vastag","doi":"10.1177/0734371x261432228","DOIUrl":"https://doi.org/10.1177/0734371x261432228","url":null,"abstract":"Scholarship in Public Administration has extensively examined how frontline workers cope with workload. However, most studies focus on public services where employees have significant discretion, leaving standardized services – where service time is a critical measure of customer satisfaction – relatively unexplored. This article investigates the relationship between workload and service time across various standardized government services, emphasizing the influence of job design variables. Drawing on data from 41 government service centers in Hungary, encompassing 3,406,152 worker-customer interactions across 36 services delivered by 947 frontline workers, the analysis reveals that increased workload prompts workers to accelerate service times, highlighting a predominant coping strategy regardless of service knowledge requirements. The relation between workload and service time is shaped by factors such as task specialization, task variety, operational volume, and on-the-job breaks. These findings offer valuable insights for managing government services under high workload conditions.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"197 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147708639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Shahidul Hassan, Bradley E. Wright, Darwin A. Baluran, Daniel B. Baker
{"title":"Motivation, Burnout, and Resignation: A Longitudinal Study of Law Enforcement Officers","authors":"Shahidul Hassan, Bradley E. Wright, Darwin A. Baluran, Daniel B. Baker","doi":"10.1177/0734371x261419150","DOIUrl":"https://doi.org/10.1177/0734371x261419150","url":null,"abstract":"This study examines whether frontline public sector workers with higher public service motivation (PSM) are less likely to resign during challenging periods than their lower-PSM counterparts. We link data from two separate surveys fielded in 2019 to resignation records of sworn officers from a state-level law enforcement agency over the subsequent three years. Multilevel Probit regression analyses indicate a significant negative association between PSM and resignation and a positive association between burnout and resignation. Specifically, a one–standard-deviation increase in PSM score is associated with a 2.8-percentage-point lower probability of resignation, whereas a one–standard-deviation increase in burnout score corresponds to a 3.5-percentage-point higher probability of resignation. We also find evidence suggesting PSM diminishes the adverse effects of elevated burnout on resignation. These findings suggest that PSM can help sustain law enforcement officers in their roles during challenging periods by dampening burnout-related resignation pressures. We conclude with implications for PSM theory and for managing officer well-being and retention.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"13 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-03-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147489901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"“They Don’t Know Who We Are”: Fear-Based Resistance and HRM in Public Service","authors":"Ofelia Palermo, Henrique Duarte","doi":"10.1177/0734371x261419163","DOIUrl":"https://doi.org/10.1177/0734371x261419163","url":null,"abstract":"By reframing fear as a strategic resource in HRM, this study explores how public sector organizations can support employees while maintaining operational effectiveness. Efforts to enhance service delivery through efficiency, targets, and accountability create tensions between professional values and corporate imperatives, leading to disengagement. While managers may use fear to align individuals with corporate values, employees can mobilize it as concertive resistance against identity regulation. Setting our study in the UK Probation Service, we reveal how employees’ strategic use of fear challenges managerial control, resisting the divisions imposed by identity regulation and identity threat. Rather than portraying employees as passive subjects of managerialism, we position them as active contributors to reducing the structural, instead of the interpersonal, imbalance between them and managers. Recognizing resistance as integral to public management allows HRM frameworks to foster a resilient, engaged workforce, addressing those complexities in an evolving public sector.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"19 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147478016","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jan Wynen, Stéphanie Verlinden, Bjorn Kleizen, Danika Pieters, Koen Verhoest
{"title":"Overqualified Civil Servants, a Bargain or a Risk in a Turbulent Public Sector? Examining the Impact of Overqualification Within Teams on Trust in Change Management and Qualitative Job Insecurity","authors":"Jan Wynen, Stéphanie Verlinden, Bjorn Kleizen, Danika Pieters, Koen Verhoest","doi":"10.1177/0734371x261420114","DOIUrl":"https://doi.org/10.1177/0734371x261420114","url":null,"abstract":"Public organizations regularly undergo reforms that create uncertainty for employees. Trust in change management, meaning employees believe leaders will handle reforms fairly, transparently and competently, is essential for coping with such changes. Team dynamics can weaken this trust. One important factor is overqualification, which occurs when employees have more skills or education than their job requires. Although sometimes viewed as an advantage, overqualification can also create frustration and doubt during reform. This study examines how the presence of overqualified employees in teams affects collective trust in change management and shapes perceptions of qualitative job insecurity, the feeling that valued aspects of work are under threat. Using data from a Belgian government agency, the findings show that teams with more overqualified employees report lower trust in change management, which increases qualitative job insecurity. The results highlight the paradox of overqualification and its implications for managing change.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"12 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-03-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147478017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Political Interests, Fiscal Capacity, Price Priority, and Employee Safeguards in Outsourcing Contracts","authors":"Gustav Egede Hansen, Bjarke Lund-Sørensen","doi":"10.1177/0734371x261419137","DOIUrl":"https://doi.org/10.1177/0734371x261419137","url":null,"abstract":"Outsourcing comes with potential negative employee-related social costs since private sector organizations are not obliged to uphold public personnel regulations. In response, some local governments specify contract rules safeguarding outsourced employees. To understand why, we combine literature on outsourced employees and incomplete contracts. We hypothesize that employee safeguards are a function of local governments’ political interests, fiscal capacity, and priority of contract price. Collaborating with purchasing practitioners, we develop a safeguard catalog and determine the use of safeguards in a unique dataset of 3,396 documents related to 247 Danish tenders involving the transfers of employees from public to private employment. We find that local governments with less fiscal capacity and more price orientation include fewer safeguards. These findings signal that certain local governments have more willingness and capacity to safeguard employees and thus potentially decrease unaccounted employee-related social costs of outsourcing.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"11 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147465145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hengky Latan, Charbel Jose Chiappetta Jabbour, Murad Ali, Ana Beatriz Lopes de Sousa Jabbour, Tan Vo-Thanh
{"title":"Beyond Inclusion: Examining the Role of HRM Practices in Government Agencies","authors":"Hengky Latan, Charbel Jose Chiappetta Jabbour, Murad Ali, Ana Beatriz Lopes de Sousa Jabbour, Tan Vo-Thanh","doi":"10.1177/0734371x261421150","DOIUrl":"https://doi.org/10.1177/0734371x261421150","url":null,"abstract":"Recently, there has been a significant shift toward equality, diversity, and inclusion in the workplace, particularly for LGBTQI+ employees in several countries. However, research addressing this issue within public administration, specifically concerning HRM practices in public service organizations, remains relatively scarce. Drawing on social identity theory (SIT), our study aims to fill this gap by examining the relationship between HRM practices and job satisfaction and engagement of LGBTQI+ employees in government agencies, with a focus on perceived supervisory support. We analyzed two waves of data collected from 268 LGBTQI+ federal employees working in US government agencies. Our findings reveal that HRM practices directly impact job satisfaction and engagement of LGBTQI+ employees. Additionally, perceived supervisory support was identified as a mediator in these relationships. This article addresses the critical issues of equality, diversity, and inclusion in the workplace and provides insights for designing more effective HRM practices to tackle these challenges.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"93 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147454673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Demands-Resources Model of Corruptibility: Empirical Evidence on How Moral Disengagement and Harm Awareness Regulate Civil Servants’ Moral Judgment","authors":"Kristina S. Weißmüller, Adrian Ritz","doi":"10.1177/0734371x261417649","DOIUrl":"https://doi.org/10.1177/0734371x261417649","url":null,"abstract":"Understanding the motivational mechanisms of administrative corruption is of paramount importance for public integrity. We propose and test a novel demands-resources model of civil servants’ corruptibility from a micro-level perspective, focusing on important personality and job-related demands and resources, that is, personality traits, motives, and states. Drawing on experimental evidence ( <jats:italic toggle=\"yes\">Obs</jats:italic> . = 263) from Swiss public administration, this study reveals how public service motivation and social value orientation function as integrity-enhancing resources but through different psychological mechanisms. Furthermore, Machiavellianism and psychopathy—but not narcissism—significantly stimulate civil servants’ capacity to morally disengage and hence increase corruptibility, serving as integrity-draining demands, while job-related burnout has no effect. These novel insights contribute to the “bright side” discourse of PSM, advance the conceptual understanding of administrative corruption, and expand the state-versus-trait debate of public integrity, providing important insights for the effective design of anti-corruption strategies and public personnel selection for public integrity.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"1 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147393408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zhixia Chen, Bek Dhuorjang Chol, Nyanwel Karlo Ayuel
{"title":"Inclusive Leadership, Motivation, Engagement, and Organizational Culture: Pathways to Improve Job Performance in South Sudan’s Public Sector","authors":"Zhixia Chen, Bek Dhuorjang Chol, Nyanwel Karlo Ayuel","doi":"10.1177/0734371x251413604","DOIUrl":"https://doi.org/10.1177/0734371x251413604","url":null,"abstract":"The effectiveness of inclusive leadership has been examined in stable Western contexts, but not in fragile states. This study investigates its impact on Subordinates’ job performance in the South Sudan public sector. A cross-sectional quantitative design was employed, collecting data from 370 civil servants across various ministries in Juba, South Sudan. Data analysis utilized SPSS and SmartPLS employing structural equation modeling (SEM) to test direct, mediating, and moderating effects. Results indicate that inclusive leadership is significantly associated with public employees’ job performance, with motivation and engagement partially mediating this relationship. Organizational culture, particularly the dimensions of involvement and adaptability, significantly moderated these effects. These findings demonstrate that inclusive leadership can significantly improve job performance, even in fragile state contexts, by repairing social exchange, redefining motivation, and serving as a vital resource, challenging the universal applicability of Western theories. Practical implications and future research direction are discussed.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"17 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147274324","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building Loyalty Among Public Employees: The Impact of High-Performance Work Practices","authors":"Stefano Assanti, David Giauque","doi":"10.1177/0734371x261416153","DOIUrl":"https://doi.org/10.1177/0734371x261416153","url":null,"abstract":"This study investigates the impact of High-Performance Work Practices (HPWPs) on public employees’ organizational affective commitment and turnover intentions, focusing on the mediating role of HR attributions. Drawing on the Ability-Motivation-Opportunity (AMO) framework and attribution theory, the research adopts a mixed-method design combining Partial Least Squares Structural Equation Modeling (PLS-SEM) and Qualitative Comparative Analysis (QCA). Based on data collected from a mid-sized Swiss municipality, the findings reveal that HPWPs foster employee loyalty both directly and indirectly, especially when these practices are perceived as supporting employee well-being and aligned with public service values. The study contributes to the strategic HRM literature by validating the relevance of core theoretical frameworks in a public administration context and demonstrating the added value of a configurational perspective. It also provides actionable insights for HR professionals seeking to design integrated HRM systems that enhance commitment and reduce turnover in the public sector.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"8 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2026-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146778304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}