Language & CommunicationPub Date : 2026-05-01Epub Date: 2026-04-29DOI: 10.1016/j.langcom.2026.03.008
Jutta Stock , Dietrich Klakow , Volha Petukhova
{"title":"Politeness in sales negotiations: Modifiers in German call-centre discourse","authors":"Jutta Stock , Dietrich Klakow , Volha Petukhova","doi":"10.1016/j.langcom.2026.03.008","DOIUrl":"10.1016/j.langcom.2026.03.008","url":null,"abstract":"<div><div>This paper examines politeness devices in German call-centre sales talk. We annotated 68 authentic service-to-sales calls with ISO 24617-2 plus a 13-category modifier typology. Sales approaches favour suggestions over direct requests; 802 modifiers occur, mostly internal (58%). A crowd-sourced study (n = 95) rated adapted utterances on politeness, clarity, purchase intent. Results show trade-offs: downtoners raise perceived politeness but reduce clarity/persuasiveness; temporal framing increases purchase intent but lowers politeness; intensifiers and pronoun shifts show no reliable effects. External support moves, often dismissed as verbosity, function as explanations in this domain. We propose a hybrid account: Brown & Levinson's power–distance–imposition remain useful heuristics; ISO-based interactional modelling better explains persuasive success, informing training for agents and conversational AI.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"108 ","pages":"Pages 111-125"},"PeriodicalIF":1.4,"publicationDate":"2026-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147798632","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-26DOI: 10.1016/j.langcom.2026.01.004
Yang Yuan
{"title":"Perceptions of linguistic strategies in Chinese diplomatic discourse: A quantitative study of their impact on international communication","authors":"Yang Yuan","doi":"10.1016/j.langcom.2026.01.004","DOIUrl":"10.1016/j.langcom.2026.01.004","url":null,"abstract":"<div><div>This study examines how people perceive language tactics in Chinese diplomatic discourse and their impact on China's global image. A quantitative survey collected responses from 368 participants with expertise in international relations; media, political policy, and linguistics were collected and assessed on five tactics: cooperative language, historical references, strategic ambiguity, inclusive pronouns, and multilateralism. The data were analyzed using descriptive, correlation, and multivariate linear regression. The results show that all tactics affect Chinese diplomatic image, with collaborative language and diversity being particularly strong predictors. A small Ministry of Foreign Affairs (MFA) press-conference transcript text analysis is also performed to clarify the opinions. Importantly, public perceptions are the main source.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 188-204"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147398247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-12DOI: 10.1016/j.langcom.2026.01.008
Nikolas Sweet
{"title":"Contested encounters: Negotiating in-law status during a migrant's return to southeastern Senegal","authors":"Nikolas Sweet","doi":"10.1016/j.langcom.2026.01.008","DOIUrl":"10.1016/j.langcom.2026.01.008","url":null,"abstract":"<div><div>This article follows a complex drama about how interlocutors manage semiotic resources to negotiate who they are for others. It analyzes a homecoming encounter between a returning migrant and a peer in southeastern Senegal as a way to capture the often contested interactional dynamics through which interlocutors ask: “who are we to one another?” While affinity becomes a central question, the encounter is remarkable in that interlocutors avoid the most salient forms of honorifics. The management of interactional disjunctures becomes a central theme, which often plays out through complex negotiations of addressivity and gaze in a multi-party interaction. This encounter demonstrates how perceptions of a relationship become socially negotiated in front of and through others.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 127-141"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146189512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-05DOI: 10.1016/j.langcom.2026.01.005
Ge Song (宋歌)
{"title":"Playful signs in the city: Toward a semiotics of transgression in urban linguistic landscapes","authors":"Ge Song (宋歌)","doi":"10.1016/j.langcom.2026.01.005","DOIUrl":"10.1016/j.langcom.2026.01.005","url":null,"abstract":"<div><div>Urban residents move through linguistic landscapes where public signage frequently produces unintended meanings through error, contradiction, or spatial interaction. While ordinary signs aim to regulate and inform, some generate irony or humor, which are termed “playful signs”. This study asks what playful signs reveal about the dynamics of language and space in the city. Drawing on online sources and off-line fieldwork, it develops an analytical framework with three progressive dimensions: inherent language flaws and ambiguities, meaning-making through visual arrangement, and dynamic interaction of text and space. These dimensions demonstrate that playful signs constitute a semiotics of transgression, which interrupts normative meanings while energizing urban semiotic ecologies. By positioning playful signs in geosemiotics, ecolinguistics, and metrolingualism, the study shows their sociolinguistic significance as accidental yet powerful practices that destabilize conventions and reimagine urban communication as a site of creativity.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 84-96"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146189513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-11DOI: 10.1016/j.langcom.2026.01.009
Ran Yi
{"title":"Advancing linguistic justice in courtroom interpreting: A digital humanities approach to interpreter-mediated communication","authors":"Ran Yi","doi":"10.1016/j.langcom.2026.01.009","DOIUrl":"10.1016/j.langcom.2026.01.009","url":null,"abstract":"<div><div>This study explores how digital scholarship can enhance linguistic justice in courtroom interpreting, focusing on interpreter-mediated communication involving Mandarin speakers in Australia. By integrating digital humanities methodologies with applied linguistics, we address the challenges faced by interpreters in reproducing manner of speech features,such as discourse markers, fillers, hedges, and vulgar language,particularly in video remote interpreting (VRI) settings. Through a 2 × 2 experimental design involving 50 professional interpreters, we analyzed the impact of interpreting modes (consecutive vs. simultaneous) and conditions (audio-only vs. audio-visual) on the accuracy of manner-related speech features. Drawing on Facework and Speech Act Theory, our findings reveal that consecutive interpreting and audio-only conditions significantly improve the accurate reproduction of pragmatic nuances. These results underscore the potential of digital tools and interdisciplinary collaboration to address systemic inequities in legal proceedings. We propose practical recommendations for interpreter training and advocate for the integration of digital scholarship into linguistic equity research. This work contributes to communication theory and offers a model for a more just and linguistically inclusive legal system, highlighting the transformative role of digital humanities in advancing linguistic justice.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 108-126"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146189515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-28DOI: 10.1016/j.langcom.2026.02.002
Luigi Sausa
{"title":"A preliminary description of the discourse marker ba(h): An interactional particle in the region of Tarakan, North Kalimantan","authors":"Luigi Sausa","doi":"10.1016/j.langcom.2026.02.002","DOIUrl":"10.1016/j.langcom.2026.02.002","url":null,"abstract":"<div><div>This study investigates the Indonesian discourse marker <em>ba(h)</em>, a prominent yet understudied linguistic element in Tarakan, North Kalimantan. Despite its widespread use, little is known about its pragmatic functions and role in interaction, particularly in stance-taking and common ground management. The article frames <em>ba(h)</em> as an epistemic marker, highlighting its role in signaling the speaker's direct source of knowledge in the described actions, thus enhancing stance display in conversation. The analysis draws on a 263 min documentary corpus of informal verbal interactions, examined within their broad interactional context, including speakers' cultural backgrounds. Thirty-four instances of <em>ba(h)</em> were analyzed using both qualitative and quantitative methods. <em>Ba(h)</em> is identified as having the prototypical meaning of marking direct source of knowledge. This core function dialogically enables speakers to (1) denote the speaker's figurative location in speech; (2) indicate visual source of information; (3) express shared cultural knowledge; (4) navigating common ground and reintroduce stances evoked in previous turns. The study situates <em>ba(h)</em> within the framework of pragmatics, advancing the understanding of interactional particles and their roles in epistemic marking and stance-taking, while contributing to a broader understanding of epistemic marking and knowledge asymmetry across languages. Additionally, it offers valuable data for future comparative studies of different Indonesian and Malay varieties, fostering further exploration in diverse linguistic ecologies and contexts.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 205-221"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147398149","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-16DOI: 10.1016/j.langcom.2026.01.006
Xing Luo , Chuanyou Yuan , Nan Lu
{"title":"Discursive neutralization in Chinese community corrections: A linguistic analysis of blame avoidance in institutional discourse","authors":"Xing Luo , Chuanyou Yuan , Nan Lu","doi":"10.1016/j.langcom.2026.01.006","DOIUrl":"10.1016/j.langcom.2026.01.006","url":null,"abstract":"<div><div>Offense narratives influence offenders’ responsibility perceptions and reintegration prospects. A key strategy in this process is neutralization, wherein offenders reinterpret offences to mitigate guilt and avoid blame. Although neutralization has been widely discussed in criminology, its linguistic realization remains underexplored. Drawing on fieldwork in community corrections, this study analyzes transcribed risk-assessment interactions between offenders and judicial social workers. Adopting a rank-based approach, it identifies how neutralization strategies are realized across exchanges and moves. Results reveal that offenders condense the discursive space for negotiating offence in eliciting exchanges, while expand it in narrating exchanges to recontextualize offence narratives and reframe responsibility. These insights advance applied linguistics by demonstrating how linguistic choices in institutional interactions shape responsibility negotiation and social reintegration.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 142-158"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147398245","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-01-22DOI: 10.1016/j.langcom.2026.01.001
Nanfei Wang , Santiago Sanchez Moreano
{"title":"Language portraits in describing family language policy: How the activity setting shapes power dynamics","authors":"Nanfei Wang , Santiago Sanchez Moreano","doi":"10.1016/j.langcom.2026.01.001","DOIUrl":"10.1016/j.langcom.2026.01.001","url":null,"abstract":"<div><div>This paper investigates language portraits (LPs) as a methodological tool for studying family language policy across contrasting settings: an indigenous multilingual school (Colombian Amazonia) and a Franco-Chinese transnational household (France). Analysing <em>ethnolinguistic cornering</em> and <em>child agency</em>, we examine how formal/informal contexts in our study shape researcher-child power dynamics. Data include child-created LPs and interviews. Findings reveal how different settings of LPs mediate researcher-participant power relations: In educational settings from our data, researcher framing legitimizes <em>ethnolinguistic cornering</em>, positioning children as subjects of analysis. In home contexts in this study, LPs transfer authority to children, amplifying children's agentive role. This study underscores the need for a nuanced understanding of the power relations between actors during the activity and the impact of the context to the activity. It provides unique insights into how these elements affect the methodological effectiveness of language portraits.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 56-68"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146038897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-10DOI: 10.1016/j.langcom.2026.01.007
Einat Lachover
{"title":"Silenced accents: Linguistic exclusion of minority women journalists in mainstream newsrooms","authors":"Einat Lachover","doi":"10.1016/j.langcom.2026.01.007","DOIUrl":"10.1016/j.langcom.2026.01.007","url":null,"abstract":"<div><div>This study examines the experiences of bilingual national, cultural, and ethnic minority women journalists working in Hebrew-language mainstream news organisations in Israel. Drawing on Pierre Bourdieu's concept of linguistic capital and adopting a critical perspective on power relations, the research explores the language challenges faced by minority journalists and their coping strategies through narrative interviews with 21 bilingual women journalists: 9 post-Soviet immigrants and 12 Israeli-Palestinians.</div><div>While the Israeli news industry has begun to recognize the importance of workforce diversity, the Israeli public sphere's prioritization of Hebrew marginalizes minority language speakers, particularly Russian and Arabic speakers. The study reveals a paradox: although bilingualism could theoretically serve as valuable linguistic capital in journalism, minority journalists experience their bilingualism as a liability rather than an asset. Their home languages have atrophied due to Hebrew's dominance in education and professional life, yet their Hebrew is marked as “other” through accent, resulting in double marginalization.</div><div>The findings identify three main coping strategies: assimilation (primarily among post-Soviet journalists who invest heavily in accent elimination), opting out (predominantly among Palestinian journalists who refuse to erase identity markers), and, rarely, challenging linguistic norms. The study demonstrates how accent serves as a primary barrier to integration, functioning as a proxy for stereotypical judgments about ethnicity and reinforcing linguistic capital hierarchies. These findings highlight language's significant role in the exclusion and marginalization of minorities in mainstream media, exposing the gap between diversity rhetoric and practice in Israeli newsrooms, which currently manage only strategic diversity rather than genuine inclusion.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 97-107"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146189514","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Language & CommunicationPub Date : 2026-03-01Epub Date: 2026-02-23DOI: 10.1016/j.langcom.2026.01.002
Anastasia A. Politova , Olga V. Dubkova
{"title":"Chinese socio-political discourse in diachrony: A new view on the evolution of Chinese political linguaculture","authors":"Anastasia A. Politova , Olga V. Dubkova","doi":"10.1016/j.langcom.2026.01.002","DOIUrl":"10.1016/j.langcom.2026.01.002","url":null,"abstract":"<div><div>Following the 20th CPC National Congress, China has emphasized strengthening discourse systems, prompting deeper study of its political narratives. The study employs Critical Discourse Analysis and Sociocognitive Linguistics. Applied diachronically within a multicultural paradigm, it examines the evolution of Chinese political discourse and its interaction with global linguacultures. Despite initial borrowings, core Chinese political concepts gained unique meanings. The study identifies five key stages: emergence of concepts in the 1840s, formation of modern linguaculture in the early 20th century, rise of socialist discourse after 1949, incorporation of Chinese characteristics post-1978, and global promotion of the Chinese narrative. By revealing historical continuities in Chinese political discourse, these insights support policy formulation, advance discourse studies, enrich translation studies, and improve cross-cultural communication.</div></div>","PeriodicalId":47575,"journal":{"name":"Language & Communication","volume":"107 ","pages":"Pages 175-187"},"PeriodicalIF":1.4,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147398246","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}