Tourism and Hospitality Research最新文献_第7页

“Sanitary measures, social distancing, safety”: The evolution of Swiss hoteliers’ Covid-19 communication through three snapshots “卫生措施、社交距离、安全”:瑞士酒店经营者对新冠肺炎传播的演变

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-03-13 DOI: 10.1177/14673584231162279

L. Zizka, Meng-Mei Chen

{"title":"“Sanitary measures, social distancing, safety”: The evolution of Swiss hoteliers’ Covid-19 communication through three snapshots","authors":"L. Zizka, Meng-Mei Chen","doi":"10.1177/14673584231162279","DOIUrl":"https://doi.org/10.1177/14673584231162279","url":null,"abstract":"Since the first reports of the Covid-19 virus in December 2019, the tourism industry has struggled to find solutions to this unprecedented crisis. During crises, organizational learning can develop crisis management and communication skills while enhancing organizational resilience in coping with crises. This research examines whether organizational learning for communicating during crises occurred in the Swiss hotel industry in the past 2 years. By tracking and visualizing the messages communicated by Swiss hotels on their websites, this study analyzes the communication strategies employed by hoteliers over the past 20 months through thematic analysis, co-occurrence analysis, and Situational Crisis Communication (SCCT) strategies. The results of this study identified the evolution of communication strategies over time. Specifically, ingratiation, corrective action, transferring, victimization, and justification are the five key strategies. This study also visualizes the crisis responses in concept maps in three snapshots (June 2020, June 2021, and February 2022). The concepts and colors of the visualization provide a different perspective on the evolution of crisis communication over the past 2 years. This study contributes to academia and practitioners by demonstrating the evolution of crisis communication messages through both the granular analysis of SCCT strategies and the bird’s-eye view of themes and concepts.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49141414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Covid-19 pandemic effects and responses in the Maasai Mara conservancy 新冠肺炎大流行对马赛马拉保护区的影响和应对措施

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-03-13 DOI: 10.1177/14673584231162275

S. Chakrabarti, Anneli Ekblom

{"title":"Covid-19 pandemic effects and responses in the Maasai Mara conservancy","authors":"S. Chakrabarti, Anneli Ekblom","doi":"10.1177/14673584231162275","DOIUrl":"https://doi.org/10.1177/14673584231162275","url":null,"abstract":"Local comparisons of effects, responses and mitigations to the Covid-19 pandemic are of vital importance in building a sustainable tourism. This is particularly the case for conservancies in Africa which is largely dependent on international tourism. Qualitative interviews were carried out in the Kenya Maasai Mara Wildlife Conservancies Association (MMWCA)with landowners, lodge managers and staff, tourism operators, community organisations and NGOs between January and May 2021. The MMWCA is an important case study as conservancies pay lease payments to more than 14,528 landowners through tourism revenues. The results show how partner conservancies took different paths in securing payments of leases and salaries by rotating staff, attracting international funding and by targeting domestic tourism. Meanwhile, landowners experimented with alternative economic activities such as cattle herding and diary production. The study shows the strength of MMWCA as a stakeholder partnership to proactively design measures including renegotiation of lease-payments, in soliciting external funding and in re-distributing funding. The positive role of domestic tourism is also stressed. The pandemic brought to the forefront discussions on equity and benefit sharing and on the sustainability of the model itself. Recommendations are given to strengthen possibilities for alternative incomes sources and for a diversification of strategies of the MMWCA partners, including the need to stimulate domestic tourism as a parallel source of income. These recommendations are also relevant to conservation areas across the African continent.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45160332","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Small encounters, big experiences – on the significance of tourists’ passing encounters with residents 小相遇，大体验——论游客与居民偶遇的意义

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-03-08 DOI: 10.1177/14673584231162278

Matias Thuen Jørgensen, J. Larsen

引用次数: 0

Network behaviour for tourism business resilience 网络行为对旅游企业弹性的影响

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-02-28 DOI: 10.1177/14673584231151900

Sulhaini, A. Saufi, L. Herman, N. Scott

引用次数: 2

Measuring the comparative advantage of camping businesses: A multicriteria sorting methodology 衡量露营企业的比较优势：一种多标准排序方法

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-02-13 DOI: 10.1177/14673584221145813

K. Grande, L. Botti

{"title":"Measuring the comparative advantage of camping businesses: A multicriteria sorting methodology","authors":"K. Grande, L. Botti","doi":"10.1177/14673584221145813","DOIUrl":"https://doi.org/10.1177/14673584221145813","url":null,"abstract":"The adoption of appropriate strategies is an obligation for firms to gain in competitiveness. This paper develops a camping comparative advantage measure methodology by composing an operational definition of this concept and by implementing an assessment method. The paper first undertakes a literature review concerning competitiveness and performance measurement in tourism and hospitality. Secondly, it develops a multi-criteria framework to evaluate comparative advantage of camping businesses. This framework is then applied to French firms by using the ELECTRE TRI methodology. The article has management implications in relation to the usefulness of the proposed methodology to real-world situations. Its results have theoretical significances: the paper extends the literature regarding hospitality firms’ competitiveness and specifies criteria concerning camping businesses advantage against competitors. Findings reveal three homogeneous categories. To ensure the relevance of these categories, the investment strategies and then the camping manager feedbacks are detailed. In terms of limitations, the adopted approach recalls to an accumulation of resources, and this does not automatically equate to competitiveness as exposed the resource quality or capabilities to manage these large number of resources.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48571878","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty? 机器人提供的旅游和酒店服务:如何评估健康和安全因素对游客满意度和忠诚度的影响?

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-01-31 DOI: 10.1177/14673584231153367

Mohammad Soliman, S. Gulvady, A. Elbaz, Maha Mosbah, M. Wahba

{"title":"Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors’ satisfaction and loyalty?","authors":"Mohammad Soliman, S. Gulvady, A. Elbaz, Maha Mosbah, M. Wahba","doi":"10.1177/14673584231153367","DOIUrl":"https://doi.org/10.1177/14673584231153367","url":null,"abstract":"Due to the COVID-19 epidemic, visitors’ worries about health and safety in tourist destinations have become paramount. Consequently, this research aims to evaluate the impact of health and safety considerations on visitors’ satisfaction. It also examines the influence of health consciousness and satisfaction on visitors’ willingness toward robot-delivered tourism and hospitality services usage and the impact of destination healthcare system and satisfaction on loyalty intentions. Applying a quantitative-based methodology, 650 responses were collected from domestic tourists visiting Egyptian tourism destinations using multiple non-probability sampling techniques. Using PLS-SEM, the results articulated that emotional well-being, perceived safety, and perceived green image positively impacted visitors’ satisfaction, which in turn, positively affected their willingness toward service robot’s usage and loyalty. Tourists’ health consciousness also positively affected their satisfaction and intentions to use robot-delivered services. Additionally, destination healthcare system significantly influenced visitors’ satisfaction and loyalty intentions. Theoretical and managerial contributions as well as future research are outlined.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42781128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

The mediation role of fear of COVID-19 in the relationship between ambiguity of death and intolerance of uncertainty related to holiday 对新冠肺炎的恐惧在死亡的模糊性和对假期相关不确定性的不容忍之间的关系中的中介作用

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-01-16 DOI: 10.1177/14673584231151899

Süheyla Golcheshmeh, Selçuk Efe Küçükkambak, Melek Süler

引用次数: 0

Sustainability in the Mediterranean tourist ports: The role of certifications 地中海旅游港口的可持续性：认证的作用

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-01-16 DOI: 10.1177/14673584231151896

Riccardo Spinelli, Clara Benevolo

引用次数: 0

Current obstacles, contemporary practices, and potential solutions for recovery in Vietnam tourism after the COVID-19 pandemic: Tour operators’ perspectives 新冠肺炎疫情后越南旅游业复苏的当前障碍、当代实践和潜在解决方案：旅游运营商的观点

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-01-13 DOI: 10.1177/14673584231151897

T. Hoang, Anh Thi Van Nguyen, V. Ngo, H. Nguyen

引用次数: 3

Reconstructing the microbrewery taproom experiencescape through narratives in online travel reviews: A case from Houston, Texas USA 通过在线旅游评论中的叙述重建微酿酒厂餐厅体验景观：美国得克萨斯州休斯顿的一个案例

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-01-12 DOI: 10.1177/14673584231151894

Velvet Nelson

{"title":"Reconstructing the microbrewery taproom experiencescape through narratives in online travel reviews: A case from Houston, Texas USA","authors":"Velvet Nelson","doi":"10.1177/14673584231151894","DOIUrl":"https://doi.org/10.1177/14673584231151894","url":null,"abstract":"The number of craft breweries on the American landscape has grown exponentially over the past several decades. The literature on craft beer and beer tourism has grown accordingly. Yet, visitors’ experience of the craft brewery taproom remains an under-examined aspect of this literature. O’Dell (2005 ) proposed the idea of examining the landscapes of experiences, or experiencescapes, including the physical and social spaces that allow for the co-creation of experiences. The concept has increasingly been used to examine culinary, gastronomic, and wine tourism experiences. Thus, this exploratory study begins to address the gap in the craft beer and beer tourism literature by reconstructing the experiencescape of craft brewery taprooms from visitor narratives in online travel reviews for microbreweries and taproom breweries in Houston, Texas (USA). The study employs thematic narrative analysis to identify the components of the physical and social environments of the brewery taproom that comprise the experiencescape and contribute to positive, memorable experiences. Findings indicate that consuming the craft beer product is only one part of the taproom experiencescape; breweries must consider the taproom experience holistically. Opportunities exist to facilitate a more conscious experiencescape design to engage visitors’ senses for more immersive and memorable experiences.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45447944","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5