网络行为对旅游企业弹性的影响

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research Pub Date : 2023-02-28 DOI:10.1177/14673584231151900

Sulhaini, A. Saufi, L. Herman, N. Scott

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引用次数: 2

摘要

本研究将关系视角应用于旅游危机管理和恢复力研究。尽管学术界对危机管理越来越感兴趣，但很少有研究探讨旅游企业如何利用其网络作为危机管理战略。本研究采用多案例研究设计和纵向数据收集来研究自然灾害对印度尼西亚龙目岛旅游业的影响。结果表明，个别旅游企业行为者的特征和能力以及他们的网络行为影响了他们的恢复速度。网络可以作为一种战略工具，通过加强网络弹性来改善业务恢复。

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Network behaviour for tourism business resilience

This study applies a relationship perspective to study tourism crisis management and resilience. Despite the growing academic interest in crisis management, few studies have examined how tourism businesses utilise their networks as a crisis management strategy. This research uses a multi-case study design and longitudinal data collection to study the effects of a natural disaster on tourism businesses in Lombok, Indonesia. Results indicate that the characteristics and capabilities of individual tourism business actors and their networking behaviour affected the speed of their recovery. Networks can be used as a strategic tool and business recovery is improved by strengthening network resilience.

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来源期刊

Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.40

自引率

8.60%

发文量

期刊介绍： Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management