Tourism and Hospitality Research最新文献_第5页

Digital transformation and the new combinations in tourism: A systematic literature review 旅游业的数字化转型与新组合:系统文献综述

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-08-28 DOI: 10.1177/14673584231198414

Ives Gutierriz, João J. Ferreira, P. Fernandes

引用次数: 0

Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis 葡萄酒旅游中的满意与不满意:用户生成内容分析

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-26 DOI: 10.1177/14673584231191989

R. Meneses, Carlos Brito, Bárbara Lopes, R. Correia

{"title":"Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis","authors":"R. Meneses, Carlos Brito, Bárbara Lopes, R. Correia","doi":"10.1177/14673584231191989","DOIUrl":"https://doi.org/10.1177/14673584231191989","url":null,"abstract":"Consumer satisfaction plays a critical role in the success and survival of tourism organizations, including wine tourism. This study aims to identify the determinants of satisfaction and dissatisfaction in wine tourism experiences using a customer-centric approach and analyzing user-generated content. The analysis reveals that satisfaction and dissatisfaction in wine tourism are influenced by different factors, supporting the two- and three-factor theories. Common themes among satisfied and dissatisfied tourists include wine, visits, and related circuits. The study validates online reviews as a valuable source of information and introduces a qualitative content analysis methodology for wine tourism research. Theoretical implications demonstrate that satisfaction in wine tourism is multidimensional, reinforcing existing theories and expanding knowledge of sensory experiences and motivating factors. Managerially, the findings highlight the critical success factors of wine and related activities, emphasizing the need for continuous improvement. Dissatisfiers, such as waiting time and employee performance, can lead to a competitive disadvantage, while satisfiers like wine tastings and aesthetics present opportunities for enhancing customer satisfaction and gaining a competitive advantage. This research contributes to the body of knowledge by shedding light on the specific determinants of satisfaction and dissatisfaction in wine tourism experiences. It underscores the importance of a customer-centric perspective, validates online reviews as a data source, and enhances understanding of the multidimensional nature of satisfaction in wine tourism. The study offers insights for researchers and managers, suggesting alternative measurement tools and encouraging further exploration of sensory aspects and motivations.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49114895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What do you value based on who you are? Big five personality traits, destination value and electronic word-of-mouth intentions 基于你是谁，你看重什么?五大个性特征，目的地价值和电子口碑意图

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-24 DOI: 10.1177/14673584231191317

Mina Fanea-Ivanovici, H. Baber, I. Salem, Marius-Cristian Pană

{"title":"What do you value based on who you are? Big five personality traits, destination value and electronic word-of-mouth intentions","authors":"Mina Fanea-Ivanovici, H. Baber, I. Salem, Marius-Cristian Pană","doi":"10.1177/14673584231191317","DOIUrl":"https://doi.org/10.1177/14673584231191317","url":null,"abstract":"The travel and tourism sector (TTS) is an important source of jobs and revenues for any country. The recent COVID-19 pandemic has shattered some industries more than others, with the TTS being one of the most affected ones in Romania. Recovery of TTS is, therefore, critical due to its significant share in the country’s GDP. Electronic word-of-mouth (e-WOM) has recently become a strong instrument that voices the experiences of customers in the online environment and further determines consumption of tourism services by other people. The choice of a tourist destination depends on a decision involving evaluations of economic, emotional, social and altruistic values attached to that destination. These evaluations can determine electronic word-of-mouth (e-WOM) intentions as tourists need to share their experiences. Using PLS-SEM ( n=469) on the Romanian tourist population, the research hereby checks the influence of the big five personality traits (BFPT): openness, conscientiousness, extraversion, agreeableness, and neuroticism on the destination values. This research also aims to analyze the relationship between the big five personality traits and e-WOM intentions, using the mediating role of destination value, in choosing a tourist destination in Romania. Results are useful both for tourism operators and industry policy makers.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43722774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience 个人价值观和社会价值观对豪华温泉酒店顾客参与的影响:感知公正和品牌体验的中介作用

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-13 DOI: 10.1177/14673584231188847

Arnold Japutra, S. Loureiro, S. Molinillo, Haryani Primanti

引用次数: 1

Striking a paradoxical balance: Shakespearean insights for hospitality management 一个矛盾的平衡:莎士比亚对酒店管理的见解

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-09 DOI: 10.1177/14673584231188917

Mohammad Shahidul Islam

引用次数: 0

Going digital with multisided-platforms: Assessing the innovation adoption process from the perspectives of travel agents 利用多边平台实现数字化：从旅行社的角度评估创新采用过程

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-01 DOI: 10.1177/14673584231186535

Suhaib Aamir, N. Atsan, Mohammad Saud Khan

{"title":"Going digital with multisided-platforms: Assessing the innovation adoption process from the perspectives of travel agents","authors":"Suhaib Aamir, N. Atsan, Mohammad Saud Khan","doi":"10.1177/14673584231186535","DOIUrl":"https://doi.org/10.1177/14673584231186535","url":null,"abstract":"Travel agents’ adoption of digital technologies to digitally transform their businesses has seen a rapid surge in recent years in the tourism industry. Multisided Platforms (MSPs) have been one of those digital technologies that digitally transformed brick-and-mortar travel agents to have access to online tools and modules for searching, comparing, and booking travel content. This study examines the factors that are taken into consideration by travel agents in the three phases of the adoption process, namely, pre-adoption, during-adoption, and post-adoption phases. A qualitative study was taken up for this purpose and seventeen semi-structured interviews were conducted with international travel agents. The findings of this study were twofold. First, the findings of the study adhered to the existing factors of the diffusion of innovation (DOI) model such as relative advantage, compatibility, complexity, trialability, and observability, as crucial factors for adopting MSPs. Second, the findings of the study extended the DOI model by proposing two other factors, supportability, and integrability, which were deemed crucial by travel agents when adopting MSPs. The study shows that as part and parcel of the DOI model, travel agents by adopting MSPs get access to global content from multiple-channels and multiple-providers easily and securely. The study discusses practical and theoretical implications.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48467896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effect of health-perceived risks on domestic travel intention: The moderating role of destination image 健康感知风险对国内旅游意愿的影响:目的地形象的调节作用

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-21 DOI: 10.1177/14673584231172376

Asad A. Aburumman, Mohamed Abou-Shouk, Nagwa Zouair, M. Abdel-Jalil

引用次数: 0

Benefit-triggered or trust-guided? Investigation of customers’ perceptions towards AI-adopting hotels amid and post COVID-19 pandemic 利益导向还是信任导向?在COVID-19大流行期间和之后，调查客户对采用人工智能的酒店的看法

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-20 DOI: 10.1177/14673584231184161

K. Ghazi, H. Kattara, I. Salem, Mohammad Nabil Shaaban

{"title":"Benefit-triggered or trust-guided? Investigation of customers’ perceptions towards AI-adopting hotels amid and post COVID-19 pandemic","authors":"K. Ghazi, H. Kattara, I. Salem, Mohammad Nabil Shaaban","doi":"10.1177/14673584231184161","DOIUrl":"https://doi.org/10.1177/14673584231184161","url":null,"abstract":"This research exhibits and empirically validates an expansion of the Unified Theory of Acceptance and Use of Technology (UTAUT2) and integrates artificial intelligence (AI) and pandemic threats to explain customers’ utilitarian-versus-emotional behavioral intentions towards AI-adopting hotels amid and post-COVID-19. Utilizing data gathered from 416 customers, the findings confirmed that customers’ perceived importance of AI amid and post-COVID-19 has a direct positive effect on their behavioral intentions towards hotels adopting those technologies, with perceived benefits of technology playing a more significant mediating role than customers’ trust intervening in that correlation. This provides evidence for the utilitarian perception of customers during crises and offers updated insights into the dynamics that constitute and trigger hotel customers’ behavioral intentions toward AI. The results provide hoteliers with a valid understanding and rationalization of how to utilize AI to address customers’ crucial concerns and interests amid and post-COVID-19 and in similar crises.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42289860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Reflections on hypermobility: A study of business travelers during the COVID-19 pandemic 对过度流动性的思考:对2019冠状病毒病大流行期间商务旅行者的研究

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-13 DOI: 10.1177/14673584231184160

Orit Unger, Natan Uriely

{"title":"Reflections on hypermobility: A study of business travelers during the COVID-19 pandemic","authors":"Orit Unger, Natan Uriely","doi":"10.1177/14673584231184160","DOIUrl":"https://doi.org/10.1177/14673584231184160","url":null,"abstract":"The temporary cessation of air travel imposed by the COVID-19 pandemic provided business travelers with an opportunity to mentally “zoom out” and reflect on their suspended hypermobile lifestyle. The present study used these circumstances to reexamine three key issues in the literature pre-pandemic: (a) the costs and benefits of a hypermobile lifestyle; (b) the justification of business trips given the option of online meetings; and (c) the role of tourism in shaping the business trip experience. An interpretive analysis of in-depth interviews with grounded business travelers conducted at the height of the pandemic revealed that the lack of frequent travel improved work-life balance but evoked a longing for tourism-related experiences, such as change, novelty, and pleasure. Grounded business travelers also proclaimed that the lack of physical proximity to colleagues caused by the suspension of travel was followed by difficulties in generating new business relationships and nurturing creativity at work. The study presented the costs and benefits of immobility as a reverse image of hypermobility, reinforcing the notion of hypermobility as a stressful but exciting lifestyle. It showed that physical proximity with colleagues cannot be fully replaced by online meetings, supporting the opinion that stresses the need for business trips. By suggesting that tourism-related experiences serve as anchor points for the reconstruction of memories and longing in the minds of grounded business travelers, the study confirmed that tourism-related experiences are important components of business trips.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44288012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

They sell Shawarma and pain: How do refugee entrepreneurs include host-country citizens? Evidence from a non-Western country 他们兜售Shawarma和痛苦：难民企业家如何将东道国公民包括在内？来自非西方国家的证据

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-10 DOI: 10.1177/14673584231182992

Mohamed Mousa, Hala A. Abdelgaffar

{"title":"They sell Shawarma and pain: How do refugee entrepreneurs include host-country citizens? Evidence from a non-Western country","authors":"Mohamed Mousa, Hala A. Abdelgaffar","doi":"10.1177/14673584231182992","DOIUrl":"https://doi.org/10.1177/14673584231182992","url":null,"abstract":"The aim of this paper is to explore how Syrian entrepreneurs in Egypt might ensure the inclusion of Egyptian employees in their restaurants in return for gratitude for the good treatment they receive from that country. The empirical sample comprises 54 semi-structured interviews with employees working full-time in restaurants owned by Syrians in Egypt. The findings showed that the previous disappointments and hardships of the refugees shape their way of thinking and behaving. The interviews indicated that Syrian refugees in Egypt return the gratitude they receive from their host country with long working hours, low financial incentives, and second-class treatment for their Egyptian employees. Moreover, the findings also indicated that guaranteeing Syrian entrepreneurs ongoing action resources (access to education, health, the labour market), emancipative values (ongoing tolerance from the host-country citizens) and civic entitlement (laws to secure freedom for Syrian refugees) might result in him or her feeling like the master that the citizens of the host country should please because he has suffered a lot in his country of origin.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46116799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0