Tourism and Hospitality Research最新文献_第5页

Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience 个人价值观和社会价值观对豪华温泉酒店顾客参与的影响:感知公正和品牌体验的中介作用

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-13 DOI: 10.1177/14673584231188847

Arnold Japutra, S. Loureiro, S. Molinillo, Haryani Primanti

引用次数: 1

Striking a paradoxical balance: Shakespearean insights for hospitality management 一个矛盾的平衡:莎士比亚对酒店管理的见解

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-09 DOI: 10.1177/14673584231188917

Mohammad Shahidul Islam

引用次数: 0

Going digital with multisided-platforms: Assessing the innovation adoption process from the perspectives of travel agents 利用多边平台实现数字化：从旅行社的角度评估创新采用过程

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-07-01 DOI: 10.1177/14673584231186535

Suhaib Aamir, N. Atsan, Mohammad Saud Khan

{"title":"Going digital with multisided-platforms: Assessing the innovation adoption process from the perspectives of travel agents","authors":"Suhaib Aamir, N. Atsan, Mohammad Saud Khan","doi":"10.1177/14673584231186535","DOIUrl":"https://doi.org/10.1177/14673584231186535","url":null,"abstract":"Travel agents’ adoption of digital technologies to digitally transform their businesses has seen a rapid surge in recent years in the tourism industry. Multisided Platforms (MSPs) have been one of those digital technologies that digitally transformed brick-and-mortar travel agents to have access to online tools and modules for searching, comparing, and booking travel content. This study examines the factors that are taken into consideration by travel agents in the three phases of the adoption process, namely, pre-adoption, during-adoption, and post-adoption phases. A qualitative study was taken up for this purpose and seventeen semi-structured interviews were conducted with international travel agents. The findings of this study were twofold. First, the findings of the study adhered to the existing factors of the diffusion of innovation (DOI) model such as relative advantage, compatibility, complexity, trialability, and observability, as crucial factors for adopting MSPs. Second, the findings of the study extended the DOI model by proposing two other factors, supportability, and integrability, which were deemed crucial by travel agents when adopting MSPs. The study shows that as part and parcel of the DOI model, travel agents by adopting MSPs get access to global content from multiple-channels and multiple-providers easily and securely. The study discusses practical and theoretical implications.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48467896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The effect of health-perceived risks on domestic travel intention: The moderating role of destination image 健康感知风险对国内旅游意愿的影响:目的地形象的调节作用

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-21 DOI: 10.1177/14673584231172376

Asad A. Aburumman, Mohamed Abou-Shouk, Nagwa Zouair, M. Abdel-Jalil

引用次数: 0

Benefit-triggered or trust-guided? Investigation of customers’ perceptions towards AI-adopting hotels amid and post COVID-19 pandemic 利益导向还是信任导向?在COVID-19大流行期间和之后，调查客户对采用人工智能的酒店的看法

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-20 DOI: 10.1177/14673584231184161

K. Ghazi, H. Kattara, I. Salem, Mohammad Nabil Shaaban

{"title":"Benefit-triggered or trust-guided? Investigation of customers’ perceptions towards AI-adopting hotels amid and post COVID-19 pandemic","authors":"K. Ghazi, H. Kattara, I. Salem, Mohammad Nabil Shaaban","doi":"10.1177/14673584231184161","DOIUrl":"https://doi.org/10.1177/14673584231184161","url":null,"abstract":"This research exhibits and empirically validates an expansion of the Unified Theory of Acceptance and Use of Technology (UTAUT2) and integrates artificial intelligence (AI) and pandemic threats to explain customers’ utilitarian-versus-emotional behavioral intentions towards AI-adopting hotels amid and post-COVID-19. Utilizing data gathered from 416 customers, the findings confirmed that customers’ perceived importance of AI amid and post-COVID-19 has a direct positive effect on their behavioral intentions towards hotels adopting those technologies, with perceived benefits of technology playing a more significant mediating role than customers’ trust intervening in that correlation. This provides evidence for the utilitarian perception of customers during crises and offers updated insights into the dynamics that constitute and trigger hotel customers’ behavioral intentions toward AI. The results provide hoteliers with a valid understanding and rationalization of how to utilize AI to address customers’ crucial concerns and interests amid and post-COVID-19 and in similar crises.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"1 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42289860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Reflections on hypermobility: A study of business travelers during the COVID-19 pandemic 对过度流动性的思考:对2019冠状病毒病大流行期间商务旅行者的研究

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-13 DOI: 10.1177/14673584231184160

Orit Unger, Natan Uriely

{"title":"Reflections on hypermobility: A study of business travelers during the COVID-19 pandemic","authors":"Orit Unger, Natan Uriely","doi":"10.1177/14673584231184160","DOIUrl":"https://doi.org/10.1177/14673584231184160","url":null,"abstract":"The temporary cessation of air travel imposed by the COVID-19 pandemic provided business travelers with an opportunity to mentally “zoom out” and reflect on their suspended hypermobile lifestyle. The present study used these circumstances to reexamine three key issues in the literature pre-pandemic: (a) the costs and benefits of a hypermobile lifestyle; (b) the justification of business trips given the option of online meetings; and (c) the role of tourism in shaping the business trip experience. An interpretive analysis of in-depth interviews with grounded business travelers conducted at the height of the pandemic revealed that the lack of frequent travel improved work-life balance but evoked a longing for tourism-related experiences, such as change, novelty, and pleasure. Grounded business travelers also proclaimed that the lack of physical proximity to colleagues caused by the suspension of travel was followed by difficulties in generating new business relationships and nurturing creativity at work. The study presented the costs and benefits of immobility as a reverse image of hypermobility, reinforcing the notion of hypermobility as a stressful but exciting lifestyle. It showed that physical proximity with colleagues cannot be fully replaced by online meetings, supporting the opinion that stresses the need for business trips. By suggesting that tourism-related experiences serve as anchor points for the reconstruction of memories and longing in the minds of grounded business travelers, the study confirmed that tourism-related experiences are important components of business trips.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44288012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

They sell Shawarma and pain: How do refugee entrepreneurs include host-country citizens? Evidence from a non-Western country 他们兜售Shawarma和痛苦：难民企业家如何将东道国公民包括在内？来自非西方国家的证据

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-10 DOI: 10.1177/14673584231182992

Mohamed Mousa, Hala A. Abdelgaffar

{"title":"They sell Shawarma and pain: How do refugee entrepreneurs include host-country citizens? Evidence from a non-Western country","authors":"Mohamed Mousa, Hala A. Abdelgaffar","doi":"10.1177/14673584231182992","DOIUrl":"https://doi.org/10.1177/14673584231182992","url":null,"abstract":"The aim of this paper is to explore how Syrian entrepreneurs in Egypt might ensure the inclusion of Egyptian employees in their restaurants in return for gratitude for the good treatment they receive from that country. The empirical sample comprises 54 semi-structured interviews with employees working full-time in restaurants owned by Syrians in Egypt. The findings showed that the previous disappointments and hardships of the refugees shape their way of thinking and behaving. The interviews indicated that Syrian refugees in Egypt return the gratitude they receive from their host country with long working hours, low financial incentives, and second-class treatment for their Egyptian employees. Moreover, the findings also indicated that guaranteeing Syrian entrepreneurs ongoing action resources (access to education, health, the labour market), emancipative values (ongoing tolerance from the host-country citizens) and civic entitlement (laws to secure freedom for Syrian refugees) might result in him or her feeling like the master that the citizens of the host country should please because he has suffered a lot in his country of origin.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46116799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Relational exchanges in the tourism distribution channels: An exploratory study on accommodation providers and tour operators 旅游分销渠道中的关系交流——对住宿提供商和旅游经营者的探索性研究

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-08 DOI: 10.1177/14673584231182956

Liyong Wang

{"title":"Relational exchanges in the tourism distribution channels: An exploratory study on accommodation providers and tour operators","authors":"Liyong Wang","doi":"10.1177/14673584231182956","DOIUrl":"https://doi.org/10.1177/14673584231182956","url":null,"abstract":"Distribution channel relationships are highly relevant in the tourism industry. The social exchange theory (SET) is a popular theoretical framework for exploring such inter-organizational relationships because it concerns economic and social interactions. However, the social exchange theory has rarely been applied to the tourism industry. The current study addresses this research gap and applies the social exchange theory in tourism. In-depth interviews were conducted with accommodation providers and tour operators in Japan to examine the dynamics of their relationships. Respondents confirmed the importance and difficulty of managing distribution channel relationships. Due to growing online platforms, traditional tour operators are losing channel power and accommodation providers depend less on them. Nevertheless, both sides highlighted the importance of commitment to maintain long-term healthy relationships. Apart from the theoretical contribution, this study also provides valuable managerial implications. It recommends that accommodation providers should develop a consistent multi-channel strategy and pricing strategy to avoid unnecessary channel conflicts with intermediaries. Traditional tour operators should innovate themselves in order not to be disintermediated, instead of relying on the old business model.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47250253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Transformative experiences in tourism: A conceptual and critical analysis integrating consumer and managerial perspectives 旅游业的变革性体验：整合消费者和管理视角的概念和批判性分析

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-06-08 DOI: 10.1177/14673584231182971

D. Amaro, A. Caldeira, C. Seabra

{"title":"Transformative experiences in tourism: A conceptual and critical analysis integrating consumer and managerial perspectives","authors":"D. Amaro, A. Caldeira, C. Seabra","doi":"10.1177/14673584231182971","DOIUrl":"https://doi.org/10.1177/14673584231182971","url":null,"abstract":"Transformative tourism experiences are gaining increasing attention due to a shift in research towards longer-lasting experiences that have a greater impact on tourists' happiness. However, the existing body of knowledge on this topic remains disjointed, with different approaches appearing to be disconnected. Therefore, the purpose of this conceptual paper is to further clarify and integrate various theories and lines of research on transformative tourist experiences. It proposes a managerial approach, as an offering, within the framework of the experience economy, and a consumer approach, as an inner-oriented product, within the scope of transformation experiences theories. Although these perspectives may seem quite dissimilar, they are complementary, as inner changes in tourists must occur for any offer to be truly transformative. This paper aims to provide a more coherent and comprehensive conceptualization of transformative experiences by incorporating both managerial and consumer perspectives. It also pretends to support tourism stakeholders and destination planners in designing and developing more impactful and potentially transformative tourism experiences.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45076555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Status of homestay tourism in Indian Himalayan region: Analysis of customer review and policy support for sustainable tourism 印度喜马拉雅地区民宿旅游现状：可持续旅游的客户评价和政策支持分析

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-05-15 DOI: 10.1177/14673584231170578

Smriti Thakur, Sagar Sood, R. Singh, Ranjeet Singh

{"title":"Status of homestay tourism in Indian Himalayan region: Analysis of customer review and policy support for sustainable tourism","authors":"Smriti Thakur, Sagar Sood, R. Singh, Ranjeet Singh","doi":"10.1177/14673584231170578","DOIUrl":"https://doi.org/10.1177/14673584231170578","url":null,"abstract":"Homestays, which have emerged as a popular idea in the growing tourism industry, act as the most suitable alternative to encourage sustainable tourism activities in the Indian Himalayan Region (IHR). Homestay tourism not only provides economic benefits to rural communities but also promotes local art, architecture, traditions, and food habits. The objective of this study was to determine the distribution of homestays in the IHR and to evaluate and compare homestay management facilities between states; between rural and urban homestays; and based on reviews and ratings from previous guests. The study included all of IHR’s states and union territories. The data for the number of homestays, ratings, and reviews of guests were taken from the popular travel booking sites with the help of a data extracting tool. According to the findings, Himachal Pradesh had the highest number of homestays (968), while Tripura had the least number of homestays (3), compared to all other states and union territories. The homestays in Jammu and Kashmir received the highest ratings. In Himachal Pradesh, homestays were available at a variety of pricing points, ranging from 300 to 38,000 INR a night. Overall, it was observed that rural homestays were equally good as their counterparts in urban areas when the hospitality standards of the rural and urban homestays were compared. To boost the effectiveness of this programme in IHR, the study’s findings may be used to design local policies, rules, and incentive programmes for the areas in which they will be put into practise.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46707836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2