Tourism and Hospitality Research最新文献_第4页

Foodservice mobile application quality determinants’ impact on customer satisfaction and repeat usage intentions: The role of perceived risk 餐饮服务移动应用质量决定因素对客户满意度和重复使用意图的影响:感知风险的作用

Tourism and Hospitality Research Pub Date : 2023-11-07 DOI: 10.1177/14673584231213219

Joo Ahn, Lisa Slevitch, Kyong Sik Sung

{"title":"Foodservice mobile application quality determinants’ impact on customer satisfaction and repeat usage intentions: The role of perceived risk","authors":"Joo Ahn, Lisa Slevitch, Kyong Sik Sung","doi":"10.1177/14673584231213219","DOIUrl":"https://doi.org/10.1177/14673584231213219","url":null,"abstract":"The current study aims to examine foodservice mobile commerce (MC) success model and investigate the relationships among its quality components, customer satisfaction, and repeat usage intentions in the restaurant context. The target population of the study was customers who had previous food delivery mobile application experience within the 12 months period. An online survey was conducted to collect the data and analyzed by the means of structural equation modeling. Ubiquitous connectivity, contextual offer, transaction accuracy, and content quality had significant positive impacts on customer satisfaction with food delivery mobile commerce application (MCA). The results also supported moderating effect of perceived risk on the relationship between customer satisfaction and repeat usage intentions. The study adds empirial evidence on the relationships between MCA quality components customer satisfaction. In addition, this study exaines the moderating role of perceived risk in the relationship between customer satisfaction and repeat usage intentions for food delivery mobile applications. The study can assist practitioners and MCA providers involved in the restaurant industry by showing how to configure quality components to satisfy customers and make them more willing to use food delivery mobile applications in casual dining restaurants.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135480529","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Use of service robots in hospitality: An observational study in terms of technology acceptance model 服务机器人在酒店业的应用:一项基于技术接受模型的观察研究

Tourism and Hospitality Research Pub Date : 2023-11-05 DOI: 10.1177/14673584231198438

Gürkan Çalişkan, Burhan Sevim

{"title":"Use of service robots in hospitality: An observational study in terms of technology acceptance model","authors":"Gürkan Çalişkan, Burhan Sevim","doi":"10.1177/14673584231198438","DOIUrl":"https://doi.org/10.1177/14673584231198438","url":null,"abstract":"This study aims to explore hospitality customers’ behavioral intentions and reactions toward service robots from the perspective of the Technology Acceptance Model. Kastamonu University Scientific Research Projects Coordination Department has supported this research. In this context, the service robot was leased. The service robot has been shown to customers in the lobbies, restaurants, rest areas, and cafes of accommodation establishments. Customers were enabled to interact with the robot. The participant observation method was adopted in the study. Unstructured interviews were conducted. The data divided into categories from the perspective of the Technology Acceptance Model were processed using the MAXQDA analysis tool. The density map was drawn from the “Document Portfolio.” The data were obtained as a result of participant observation. It is divided into two categories. These; are “Behavioral Responses” and “Cognitive and Emotional Responses.” The most prominent themes within the categories are video/photo taking, speaking, touching (behavioral), excitement, liking, and having fun (cognitive and emotional). The user rate of these reactions is 7/10 on average. It was observed that the participants enjoyed, were satisfied, and wanted to interact with the service robot. These findings reveal that behavioral intentions related to technology acceptance may occur against service robots.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135726131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda 整体景观——影响游客整体健康的延伸服务。从系统文献综述到研究议程

Tourism and Hospitality Research Pub Date : 2023-11-02 DOI: 10.1177/14673584231210111

Cristina Valente-Pedro, Nélson de Matos, Patrícia Pinto

{"title":"Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda","authors":"Cristina Valente-Pedro, Nélson de Matos, Patrícia Pinto","doi":"10.1177/14673584231210111","DOIUrl":"https://doi.org/10.1177/14673584231210111","url":null,"abstract":"Although the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism’s environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic’s gaps and trends, the authors propose the novel construct of a “holisticscape” as an extension of the servicescape to influence tourists’ holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135876323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Inclusion or exclusion: Evaluation of hotel websites from an accessibility perspective 包含或排除:从可访问性角度评价酒店网站

Tourism and Hospitality Research Pub Date : 2023-10-12 DOI: 10.1177/14673584231206912

Ranjit Singh, Sibi PS, Asma Bashir

引用次数: 0

Residents’ perceptions of the impacts of tourism in the Azores archipelago (Portugal): A cluster analysis 亚速尔群岛(葡萄牙)居民对旅游业影响的认知:聚类分析

Tourism and Hospitality Research Pub Date : 2023-10-12 DOI: 10.1177/14673584231205217

José António Cadima Ribeiro, Laurentina Vareiro, Paula Remoaldo, Isabel Cristina Monjardino

引用次数: 0

Perceptions of climate change and tourism: A deep dive into the forums of Reddit 对气候变化和旅游业的看法:深入了解Reddit论坛

Tourism and Hospitality Research Pub Date : 2023-09-26 DOI: 10.1177/14673584231204548

Jenny Nilsson Vestola

引用次数: 0

Sustainable development of urban food tourism: A cultural globalisation approach 城市美食旅游的可持续发展:文化全球化方法

Tourism and Hospitality Research Pub Date : 2023-09-19 DOI: 10.1177/14673584231203368

Anna Maria Stalmirska, Alisha Ali

引用次数: 0

Examining the antecedents and outcomes of satisfaction in film festival context: Further evidence of validity of the eudaimonic feelings construct 检视影展情境下满意度的前因与结果:进一步证明快乐感受建构的有效性

Tourism and Hospitality Research Pub Date : 2023-09-14 DOI: 10.1177/14673584231198755

Sandro Alves de Medeiros, Ana Cláudia Campos, Erose Sthapit, Lara Brunelle Almeida Freitas, Tiago Savi Mondo

{"title":"Examining the antecedents and outcomes of satisfaction in film festival context: Further evidence of validity of the eudaimonic feelings construct","authors":"Sandro Alves de Medeiros, Ana Cláudia Campos, Erose Sthapit, Lara Brunelle Almeida Freitas, Tiago Savi Mondo","doi":"10.1177/14673584231198755","DOIUrl":"https://doi.org/10.1177/14673584231198755","url":null,"abstract":"Within festivals and events, film festivals are among the fastest growing cultural events in the world and are recognised as bringing environmental, sociocultural and economic benefits to host tourism destinations including enhanced well-being. These festivals are an important marketing strategy for developing destination image and attracting interest towards a destination. However, there are limited studies on the film festival experience exploring the antecedents of participants’ satisfaction. This study examines the relationship between eudaimonic feelings, novelty, local culture, nostalgia, perceived quality, satisfaction, and behavioural intentions. Data were gathered during the last 3 days of the Penedo Film in the City of Penedo, Northeast Brazil using a questionnaire. A total of 97 valid questionnaires were collected from the festival attendees. Findings show that only eudaimonic feelings and perceived quality are predictors of satisfaction. To the best of authors knowledge, this study is the first to examine the perceived experience of participants in a film festival context from a positive psychology perspective and providing further empirical support for construct validity of eudaimonic feelings. The findings contribute to the existing tourism literature on film festivals by identifying key antecedents (eudaimonic feelings and perceived quality) and outcomes (behavioural intentions) of satisfaction with film festival. One of the main managerial implications includes engaging film festival participants in co-creation processes and in promoting group discussions about a specific movie with an appealing and social relevant theme.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135552145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Different cultures review hotels differently 不同的文化对酒店的评价不同

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-09-05 DOI: 10.1177/14673584231198410

Meng-Mei Chen, Katarina Seach, Alessandro Inversini, Nigel Williams

引用次数: 0

Influence of Instagram fan pages on intention to revisit and recommend in beach tourism settings: The mediating effect of positive attitude 海滩旅游中Instagram粉丝页面对重游意向和推荐意向的影响:积极态度的中介作用

IF 3.5

Tourism and Hospitality Research Pub Date : 2023-09-02 DOI: 10.1177/14673584231198418

Blend Ibrahim

{"title":"Influence of Instagram fan pages on intention to revisit and recommend in beach tourism settings: The mediating effect of positive attitude","authors":"Blend Ibrahim","doi":"10.1177/14673584231198418","DOIUrl":"https://doi.org/10.1177/14673584231198418","url":null,"abstract":"The literature on social media marketing (SMM) elucidates how SMM can improve consumer behavior within the tourism industry. However, the lack of empirical examination of the mediating role of behavior attitude is still evident in leisure literature. This study investigated the relative impact of fan page following of beaches on the intention to recommend and revisit by considering the mediation role of positive attitude in these relationships. A convenience sample method was employed to collect data from young customers (18–24 years old). The data was collected from 363 respondents, and structural equation modeling was conducted to test the conceptual model hypotheses. The results reveal that fan page following positively predict positive attitudes and intention to recommend and revisit. Moreover, the results also confirm that a positive attitude mediates the relationships between Instagram fan page following and the intention to recommend and revisit. This research developed a theoretical model to understand how Instagram fan page following might enhance intention to recommend and revisit in the beach context by invoking positive attitudes as a mediator variable in the relationship fan page following and behavior intention.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43381501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0