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Inclusion or exclusion: Evaluation of hotel websites from an accessibility perspective 包含或排除:从可访问性角度评价酒店网站
Tourism and Hospitality Research Pub Date : 2023-10-12 DOI: 10.1177/14673584231206912
Ranjit Singh, Sibi PS, Asma Bashir
{"title":"Inclusion or exclusion: Evaluation of hotel websites from an accessibility perspective","authors":"Ranjit Singh, Sibi PS, Asma Bashir","doi":"10.1177/14673584231206912","DOIUrl":"https://doi.org/10.1177/14673584231206912","url":null,"abstract":"This study evaluates the top 100 hotel websites from Web Content Accessibility Guideline 2.0 based on conformance level AA to understand their compliance with the international accessibility standards for disabled people. The study utilizes an automatic online tool - TAW, to check the web accessibility of hotels. The findings demonstrate that the hotel websites have accessibility barriers that prevent disabled people from using the online facility, especially in the guidelines 1.1, 2.4, 4.1, 1.3 and 1.4. Additionally, the study has also discussed various theoretical and practical implications that can help promote inclusive tourism.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136014413","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Residents’ perceptions of the impacts of tourism in the Azores archipelago (Portugal): A cluster analysis 亚速尔群岛(葡萄牙)居民对旅游业影响的认知:聚类分析
Tourism and Hospitality Research Pub Date : 2023-10-12 DOI: 10.1177/14673584231205217
José António Cadima Ribeiro, Laurentina Vareiro, Paula Remoaldo, Isabel Cristina Monjardino
{"title":"Residents’ perceptions of the impacts of tourism in the Azores archipelago (Portugal): A cluster analysis","authors":"José António Cadima Ribeiro, Laurentina Vareiro, Paula Remoaldo, Isabel Cristina Monjardino","doi":"10.1177/14673584231205217","DOIUrl":"https://doi.org/10.1177/14673584231205217","url":null,"abstract":"The tourism industry has been increasingly viewed as an essential component of development processes, especially in certain low-density territories and islands. In turn, it is clear that residents play a fundamental role in the quality of tourists’ experiences and, consequently, for the success of a tourism destination. In this research, a cluster analysis was used to segment the residents of the Azores Archipelago (Portugal) in function of their perceptions of the impacts of the tourism industry. The analysis revealed the existence of three clusters: Optimistic residents, which corresponded to the large majority of the respondents; Moderately Optimistic residents; and Unconvinced residents. The results are in conformity with the common findings in the empirical literature, in particular in the case of emergent tourism destinations. Regional and national authorities should be aware of these results when designing their policies, in particular when pursuing sustainable development strategies.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"160 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136014424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Perceptions of climate change and tourism: A deep dive into the forums of Reddit 对气候变化和旅游业的看法:深入了解Reddit论坛
Tourism and Hospitality Research Pub Date : 2023-09-26 DOI: 10.1177/14673584231204548
Jenny Nilsson Vestola
{"title":"Perceptions of climate change and tourism: A deep dive into the forums of Reddit","authors":"Jenny Nilsson Vestola","doi":"10.1177/14673584231204548","DOIUrl":"https://doi.org/10.1177/14673584231204548","url":null,"abstract":"Tourism contributes to climate change through CO2 emissions, and stakeholders must work together to reduce the negative impact of the industry. Therefore, this study explores online travel discussions on Reddit to investigate consumers’ beliefs regarding self-efficacy and barriers to climate change mitigation. The study relies on combining machine learning and thematic analysis. The results show that the intersection of tourism and climate change fosters extensive online engagement, indicating that many users are aware that travel and climate change are connected. However, self-efficacy was low overall, or not manifested in users’ contributions. Further, at least 10 barriers to climate change mitigation were identified. Suggestions on how to overcome such barriers and increase efficacy beliefs are discussed, and directions for future research are given.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134886897","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Sustainable development of urban food tourism: A cultural globalisation approach 城市美食旅游的可持续发展:文化全球化方法
Tourism and Hospitality Research Pub Date : 2023-09-19 DOI: 10.1177/14673584231203368
Anna Maria Stalmirska, Alisha Ali
{"title":"Sustainable development of urban food tourism<i>:</i> A cultural globalisation approach","authors":"Anna Maria Stalmirska, Alisha Ali","doi":"10.1177/14673584231203368","DOIUrl":"https://doi.org/10.1177/14673584231203368","url":null,"abstract":"Using cultural globalisation as a lens, this article examines the tensions between global and local in food tourism to support urban destinations in realising their sustainability outcomes. This is achieved through investigating the supplier perspective by drawing data from a case study of the cities of York and Sheffield, England. The findings shed light on how food supply side representatives perceive these cultural globalisation tensions by revealing the intrinsic socio-cultural values of tourism promotion and observing how culture and globalisation can work mutually to support sustainable destination development. This study concludes that cultural globalisation sensitises us to the dialectic tension between homogenisation and heterogenisation, which can serve as an impetus for developing sustainable food tourism.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135059800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Examining the antecedents and outcomes of satisfaction in film festival context: Further evidence of validity of the eudaimonic feelings construct 检视影展情境下满意度的前因与结果:进一步证明快乐感受建构的有效性
Tourism and Hospitality Research Pub Date : 2023-09-14 DOI: 10.1177/14673584231198755
Sandro Alves de Medeiros, Ana Cláudia Campos, Erose Sthapit, Lara Brunelle Almeida Freitas, Tiago Savi Mondo
{"title":"Examining the antecedents and outcomes of satisfaction in film festival context: Further evidence of validity of the eudaimonic feelings construct","authors":"Sandro Alves de Medeiros, Ana Cláudia Campos, Erose Sthapit, Lara Brunelle Almeida Freitas, Tiago Savi Mondo","doi":"10.1177/14673584231198755","DOIUrl":"https://doi.org/10.1177/14673584231198755","url":null,"abstract":"Within festivals and events, film festivals are among the fastest growing cultural events in the world and are recognised as bringing environmental, sociocultural and economic benefits to host tourism destinations including enhanced well-being. These festivals are an important marketing strategy for developing destination image and attracting interest towards a destination. However, there are limited studies on the film festival experience exploring the antecedents of participants’ satisfaction. This study examines the relationship between eudaimonic feelings, novelty, local culture, nostalgia, perceived quality, satisfaction, and behavioural intentions. Data were gathered during the last 3 days of the Penedo Film in the City of Penedo, Northeast Brazil using a questionnaire. A total of 97 valid questionnaires were collected from the festival attendees. Findings show that only eudaimonic feelings and perceived quality are predictors of satisfaction. To the best of authors knowledge, this study is the first to examine the perceived experience of participants in a film festival context from a positive psychology perspective and providing further empirical support for construct validity of eudaimonic feelings. The findings contribute to the existing tourism literature on film festivals by identifying key antecedents (eudaimonic feelings and perceived quality) and outcomes (behavioural intentions) of satisfaction with film festival. One of the main managerial implications includes engaging film festival participants in co-creation processes and in promoting group discussions about a specific movie with an appealing and social relevant theme.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135552145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Different cultures review hotels differently 不同的文化对酒店的评价不同
IF 3.5
Tourism and Hospitality Research Pub Date : 2023-09-05 DOI: 10.1177/14673584231198410
Meng-Mei Chen, Katarina Seach, Alessandro Inversini, Nigel Williams
{"title":"Different cultures review hotels differently","authors":"Meng-Mei Chen, Katarina Seach, Alessandro Inversini, Nigel Williams","doi":"10.1177/14673584231198410","DOIUrl":"https://doi.org/10.1177/14673584231198410","url":null,"abstract":"The issue of language and culture is recognized as paramount for the service industry, but has been poorly addressed by the academic literature. Framed within the Social Representation Theory and operationalized with the concept of high- and low- context cultures conceptualized by Hall, this research aims to explore differences in reviews written in different languages. Reviews written in French (high-context) and German (low-context) were analyzed in the original formats using descriptive statistics, automatic text analysis, network data visualization, and technical attribute assessment to seize the differences. This research found comparing to high-context culture, low-context culture reviews have high polarity but low subjectivity. Given the intrinsic differences in polarity and subjectivity between cultures, researchers and practitioners should monitor the changes of sentiments by cultures to reduce the bias resulted from the intrinsic differences. Furthermore, data visualizations show different topics between cultures and offer additional insights of the differences.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47963463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Influence of Instagram fan pages on intention to revisit and recommend in beach tourism settings: The mediating effect of positive attitude 海滩旅游中Instagram粉丝页面对重游意向和推荐意向的影响:积极态度的中介作用
IF 3.5
Tourism and Hospitality Research Pub Date : 2023-09-02 DOI: 10.1177/14673584231198418
Blend Ibrahim
{"title":"Influence of Instagram fan pages on intention to revisit and recommend in beach tourism settings: The mediating effect of positive attitude","authors":"Blend Ibrahim","doi":"10.1177/14673584231198418","DOIUrl":"https://doi.org/10.1177/14673584231198418","url":null,"abstract":"The literature on social media marketing (SMM) elucidates how SMM can improve consumer behavior within the tourism industry. However, the lack of empirical examination of the mediating role of behavior attitude is still evident in leisure literature. This study investigated the relative impact of fan page following of beaches on the intention to recommend and revisit by considering the mediation role of positive attitude in these relationships. A convenience sample method was employed to collect data from young customers (18–24 years old). The data was collected from 363 respondents, and structural equation modeling was conducted to test the conceptual model hypotheses. The results reveal that fan page following positively predict positive attitudes and intention to recommend and revisit. Moreover, the results also confirm that a positive attitude mediates the relationships between Instagram fan page following and the intention to recommend and revisit. This research developed a theoretical model to understand how Instagram fan page following might enhance intention to recommend and revisit in the beach context by invoking positive attitudes as a mediator variable in the relationship fan page following and behavior intention.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43381501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Digital transformation and the new combinations in tourism: A systematic literature review 旅游业的数字化转型与新组合:系统文献综述
IF 3.5
Tourism and Hospitality Research Pub Date : 2023-08-28 DOI: 10.1177/14673584231198414
Ives Gutierriz, João J. Ferreira, P. Fernandes
{"title":"Digital transformation and the new combinations in tourism: A systematic literature review","authors":"Ives Gutierriz, João J. Ferreira, P. Fernandes","doi":"10.1177/14673584231198414","DOIUrl":"https://doi.org/10.1177/14673584231198414","url":null,"abstract":"This study aims to analyse the research involving the evolution and development of digital transformation and the new combinations in tourism development. To this end, a systematic literature review was conducted in the Scopus and Web of Science databases, which gathered 167 studies published between 1997 and 2023, representing the final sample analysed in this review. The results allow the identification of three main findings: i) there are four thematic groups - Digital Marketing, Digital Economy, Education and Hospitality and Free Digital; ii) there is a growing interest in the research of this topic and the use of available technologies for the development of tourism companies and their businesses and the respective wider economy; and, iii) digital transformation tends to be a positive factor when applied to the tourism sector. This research further proposes a framework that provides a detailed description of these studies with key issues and contributions from the available literature.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-08-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42565463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis 葡萄酒旅游中的满意与不满意:用户生成内容分析
IF 3.5
Tourism and Hospitality Research Pub Date : 2023-07-26 DOI: 10.1177/14673584231191989
R. Meneses, Carlos Brito, Bárbara Lopes, R. Correia
{"title":"Satisfaction and Dissatisfaction in Wine Tourism: A User-Generated Content Analysis","authors":"R. Meneses, Carlos Brito, Bárbara Lopes, R. Correia","doi":"10.1177/14673584231191989","DOIUrl":"https://doi.org/10.1177/14673584231191989","url":null,"abstract":"Consumer satisfaction plays a critical role in the success and survival of tourism organizations, including wine tourism. This study aims to identify the determinants of satisfaction and dissatisfaction in wine tourism experiences using a customer-centric approach and analyzing user-generated content. The analysis reveals that satisfaction and dissatisfaction in wine tourism are influenced by different factors, supporting the two- and three-factor theories. Common themes among satisfied and dissatisfied tourists include wine, visits, and related circuits. The study validates online reviews as a valuable source of information and introduces a qualitative content analysis methodology for wine tourism research. Theoretical implications demonstrate that satisfaction in wine tourism is multidimensional, reinforcing existing theories and expanding knowledge of sensory experiences and motivating factors. Managerially, the findings highlight the critical success factors of wine and related activities, emphasizing the need for continuous improvement. Dissatisfiers, such as waiting time and employee performance, can lead to a competitive disadvantage, while satisfiers like wine tastings and aesthetics present opportunities for enhancing customer satisfaction and gaining a competitive advantage. This research contributes to the body of knowledge by shedding light on the specific determinants of satisfaction and dissatisfaction in wine tourism experiences. It underscores the importance of a customer-centric perspective, validates online reviews as a data source, and enhances understanding of the multidimensional nature of satisfaction in wine tourism. The study offers insights for researchers and managers, suggesting alternative measurement tools and encouraging further exploration of sensory aspects and motivations.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49114895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
What do you value based on who you are? Big five personality traits, destination value and electronic word-of-mouth intentions 基于你是谁，你看重什么?五大个性特征，目的地价值和电子口碑意图
IF 3.5
Tourism and Hospitality Research Pub Date : 2023-07-24 DOI: 10.1177/14673584231191317
Mina Fanea-Ivanovici, H. Baber, I. Salem, Marius-Cristian Pană
{"title":"What do you value based on who you are? Big five personality traits, destination value and electronic word-of-mouth intentions","authors":"Mina Fanea-Ivanovici, H. Baber, I. Salem, Marius-Cristian Pană","doi":"10.1177/14673584231191317","DOIUrl":"https://doi.org/10.1177/14673584231191317","url":null,"abstract":"The travel and tourism sector (TTS) is an important source of jobs and revenues for any country. The recent COVID-19 pandemic has shattered some industries more than others, with the TTS being one of the most affected ones in Romania. Recovery of TTS is, therefore, critical due to its significant share in the country’s GDP. Electronic word-of-mouth (e-WOM) has recently become a strong instrument that voices the experiences of customers in the online environment and further determines consumption of tourism services by other people. The choice of a tourist destination depends on a decision involving evaluations of economic, emotional, social and altruistic values attached to that destination. These evaluations can determine electronic word-of-mouth (e-WOM) intentions as tourists need to share their experiences. Using PLS-SEM ( n=469) on the Romanian tourist population, the research hereby checks the influence of the big five personality traits (BFPT): openness, conscientiousness, extraversion, agreeableness, and neuroticism on the destination values. This research also aims to analyze the relationship between the big five personality traits and e-WOM intentions, using the mediating role of destination value, in choosing a tourist destination in Romania. Results are useful both for tourism operators and industry policy makers.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2023-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43722774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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