Inclusion or exclusion: Evaluation of hotel websites from an accessibility perspective

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research Pub Date : 2023-10-12 DOI:10.1177/14673584231206912

Ranjit Singh, Sibi PS, Asma Bashir

引用次数: 0

Abstract

This study evaluates the top 100 hotel websites from Web Content Accessibility Guideline 2.0 based on conformance level AA to understand their compliance with the international accessibility standards for disabled people. The study utilizes an automatic online tool - TAW, to check the web accessibility of hotels. The findings demonstrate that the hotel websites have accessibility barriers that prevent disabled people from using the online facility, especially in the guidelines 1.1, 2.4, 4.1, 1.3 and 1.4. Additionally, the study has also discussed various theoretical and practical implications that can help promote inclusive tourism.

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包含或排除:从可访问性角度评价酒店网站

本研究对Web Content Accessibility guidelines 2.0中排名前100位的酒店网站进行了AA级的一致性评估，以了解他们是否符合国际残疾人无障碍标准。该研究利用自动在线工具TAW来检查酒店的网络可访问性。调查结果表明，酒店网站存在无障碍障碍，阻止残疾人使用在线设施，特别是在指导方针1.1,2.4,4.1,1.3和1.4中。此外，本研究还探讨了促进全纳旅游的理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.40

自引率

8.60%

发文量

期刊介绍： Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management