{"title":"一个矛盾的平衡:莎士比亚对酒店管理的见解","authors":"Mohammad Shahidul Islam","doi":"10.1177/14673584231188917","DOIUrl":null,"url":null,"abstract":"This paper examines how Shakespeare’s thoughts on hospitality still resonate with modern-day hotel guests. Focusing on three plays - Romeo and Juliet, Macbeth, and The Tempest - we analyze the nuances of hospitality as depicted by Shakespeare and explore the implications of his insights for modern hotel managers. Shakespeare’s portrayal of hospitality as paradoxical highlights the importance of balancing customer expectations and corporate goals to enhance guest satisfaction and loyalty. Drawing from the mentioned plays, we propose practical strategies for creating a hospitable environment and building positive guest-employee reciprocity and relationships. This paper provides significant conceptual implications for the hospitality industry and offers actionable insights by proposing a business model for hotel managers to adapt Shakespearean hospitality concepts into practice.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":null,"pages":null},"PeriodicalIF":3.0000,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Striking a paradoxical balance: Shakespearean insights for hospitality management\",\"authors\":\"Mohammad Shahidul Islam\",\"doi\":\"10.1177/14673584231188917\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This paper examines how Shakespeare’s thoughts on hospitality still resonate with modern-day hotel guests. Focusing on three plays - Romeo and Juliet, Macbeth, and The Tempest - we analyze the nuances of hospitality as depicted by Shakespeare and explore the implications of his insights for modern hotel managers. Shakespeare’s portrayal of hospitality as paradoxical highlights the importance of balancing customer expectations and corporate goals to enhance guest satisfaction and loyalty. Drawing from the mentioned plays, we propose practical strategies for creating a hospitable environment and building positive guest-employee reciprocity and relationships. This paper provides significant conceptual implications for the hospitality industry and offers actionable insights by proposing a business model for hotel managers to adapt Shakespearean hospitality concepts into practice.\",\"PeriodicalId\":47333,\"journal\":{\"name\":\"Tourism and Hospitality Research\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":3.0000,\"publicationDate\":\"2023-07-09\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Tourism and Hospitality Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1177/14673584231188917\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism and Hospitality Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/14673584231188917","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Striking a paradoxical balance: Shakespearean insights for hospitality management
This paper examines how Shakespeare’s thoughts on hospitality still resonate with modern-day hotel guests. Focusing on three plays - Romeo and Juliet, Macbeth, and The Tempest - we analyze the nuances of hospitality as depicted by Shakespeare and explore the implications of his insights for modern hotel managers. Shakespeare’s portrayal of hospitality as paradoxical highlights the importance of balancing customer expectations and corporate goals to enhance guest satisfaction and loyalty. Drawing from the mentioned plays, we propose practical strategies for creating a hospitable environment and building positive guest-employee reciprocity and relationships. This paper provides significant conceptual implications for the hospitality industry and offers actionable insights by proposing a business model for hotel managers to adapt Shakespearean hospitality concepts into practice.
期刊介绍:
Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management