IEEE Transactions on Professional Communication最新文献

{"title":"Longitudinal Study of Usability and User Experience in Technical and Professional Communication Research","authors":"Erin Friess;Christina Liles","doi":"10.1109/TPC.2023.3314250","DOIUrl":"10.1109/TPC.2023.3314250","url":null,"abstract":"<bold>Introduction:</b>\u0000 While usability/user experience (UX) has a long and intertwined history with technical and professional communication (TPC), it is unknown how usability/UX is reflected within TPC research and how that reflection has shifted over time. \u0000<bold>Literature review:</b>\u0000 Prior studies on the role of usability/UX in TPC have found that usability/UX appears infrequently in TPC research and curriculum requirements. However, usability/UX remains a routinely referenced core identity of TPC. \u0000<bold>Research questions:</b>\u0000 1. To what degree is usability/UX studied in TPC scholarly journals? 2. When TPC researchers study usability/UX, what are they studying? \u0000<bold>Methodology:</b>\u0000 A database of TPC-based usability/UX articles was collected through a defined search method. Articles were coded for primary or secondary emphasis on usability/UX, contribution to TPC, object of analysis, method of data collection, and major takeaway. \u0000<bold>Results:</b>\u0000 Less than 8% of the total publications in the field are tied to usability/UX, though the percentage has increased in the most recent timeframe (2020–2022). Publications are shifting from research that expands usability/UX knowledge to research that uses usability/UX to explain TPC phenomena. In addition, the object of analysis has shifted to process-centric analysis, design thinking has become an increasing component of TPC usability/UX research, and over a quarter of the research on usability/UX provided did not provide enough methodological description to enable replicability. \u0000<bold>Conclusion:</b>\u0000 Although usability/UX has been consistently published in the TPC research journals, the amount of research suggests that usability/UX is not core to TPC's field identity.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 4","pages":"338-355"},"PeriodicalIF":1.7,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136258614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Finding the Gap: A Comparison of UX Industry Practices and UX Course Outcomes in TPC Programs","authors":"Samantha Jo Cosgrove","doi":"10.1109/TPC.2023.3314300","DOIUrl":"10.1109/TPC.2023.3314300","url":null,"abstract":"<bold>Background:</b>\u0000 The intertwined fields of technical and professional communication (TPC) and user experience (UX) have positioned graduates of TPC programs as strong candidates for careers in UX. \u0000<bold>Literature review:</b>\u0000 Although there is some scholarship addressing competencies required for UX positions as well as some investigation into UX course content within TPC programs, there is still a need for a comparative analysis of outcomes in UX courses in TPC and industry expectations for UX positions. \u0000<bold>Research questions:</b>\u0000 1. What qualifications are essential to current UX industry positions? What qualifications are stated in current UX industry advertisements? 2. How do these qualifications compare to a sample of existing UX outcomes within TPC programs? \u0000<bold>Research methodology:</b>\u0000 A qualitative content analysis of two datasets—a collection of UX job advertisements and a collection of UX course outcomes—was conducted through a systematic coding of texts. Qualifications and outcomes were categorized by UX competencies needed prior to employment. \u0000<bold>Results/discussion:</b>\u0000 Results show job ads prioritize on project management including Agile and Scrum, and other skills such as writing, designing prototypes, software and coding languages, and portfolios. Course outcomes reflect strengths in writing and design, but do not include significant reference to specific concepts or tools. Suggestions for improving TPC/UX courses include diversifying existing skills and addressing deficient skills in project management and digital literacies. \u0000<bold>Conclusion:</b>\u0000 Challenges for re-envisioning UX courses in TPC programs are considered and addressed.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 4","pages":"356-365"},"PeriodicalIF":1.7,"publicationDate":"2023-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136257971","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Toward Integrated UX Instruction With Symbiotic Classrooms","authors":"Kylie M. Jacobsen;Danielle DeVasto","doi":"10.1109/TPC.2023.3317589","DOIUrl":"10.1109/TPC.2023.3317589","url":null,"abstract":"<bold>Introduction:</b>\u0000 Preparing students to pursue user-experience (UX)-related writing careers requires infusing UX instruction into several technical communication courses throughout a degree program. But university writing programs that seek to add UX courses into their curricula often work inside a slow-paced system where amending course objectives to align with job market demands is a slow process. \u0000<bold>About the case:</b>\u0000 For this collaboration, we forged a symbiotic relationship between a lower- and upper-class course to introduce students to UX early in their program of study and apply additional or nuanced UX methods in several writing courses as they progress through the program. \u0000<bold>Situating the case:</b>\u0000 Faculty in a writing program that does not currently have stand-alone UX classes can collaboratively improve the student UX in a timely fashion while maintaining the flexibility to adapt best practices and contemporary UX processes across classrooms. \u0000<bold>Methods/approach:</b>\u0000 A close reading of test plans (n = 14), usability reports, and reflection essays from 200-level students provided key insights into the understanding of UX strategies. \u0000<bold>Results/discussion:</b>\u0000 Introductory students struggled to make explicit connections between UX strategies and their work, but they demonstrated gained UX skills by the end of the project. \u0000<bold>Conclusions:</b>\u0000 Students realized many benefits from learning about and conducting UX research that helped them become more empathetic professional writers. However, instructors should consider additional symbiotic relationships between courses in a professional writing program at several points in the writing process.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 4","pages":"397-406"},"PeriodicalIF":1.7,"publicationDate":"2023-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136208105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IEEE Professional Communication Society Information","authors":"","doi":"10.1109/TPC.2023.3302636","DOIUrl":"https://doi.org/10.1109/TPC.2023.3302636","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 3","pages":"C2-C2"},"PeriodicalIF":1.7,"publicationDate":"2023-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10227674/10227676.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50317927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IEEE Transactions on Professional Communication Information for Authors","authors":"","doi":"10.1109/TPC.2023.3305236","DOIUrl":"https://doi.org/10.1109/TPC.2023.3305236","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 3","pages":"C3-C3"},"PeriodicalIF":1.7,"publicationDate":"2023-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10227674/10227675.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50317924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IEEE Professional Communication Society Information","authors":"","doi":"10.1109/TPC.2023.3305237","DOIUrl":"https://doi.org/10.1109/TPC.2023.3305237","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 3","pages":"C4-C4"},"PeriodicalIF":1.7,"publicationDate":"2023-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10227674/10227677.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50317925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Distress Coping Responses Among Teleworkers","authors":"Bao Duong;Jaeung Lee;Craig Van Slyke;T. Selwyn Ellis","doi":"10.1109/TPC.2023.3290927","DOIUrl":"10.1109/TPC.2023.3290927","url":null,"abstract":"<bold>Background:</b>\u0000 During the COVID-19 pandemic, the popularity of teleworking has risen. Telework seems poised to remain popular even after the pandemic fades away. As a result, it is important to understand the humanistic effects of telework such as distress, coping responses, and related effects. \u0000<bold>Literature review:</b>\u0000 Uncertainties related to telework can lead to distress. When this occurs, teleworkers may employ a variety of coping responses, which vary across several important dimensions. These coping responses vary in the extent to which they affect telework outcomes. \u0000<bold>Research questions:</b>\u0000 1. What strategies do teleworkers use for dealing with telework distress? 2. How are various coping strategies related to humanistic telework outcomes? \u0000<bold>Methodology:</b>\u0000 Data from a survey of 504 American teleworkers were used to test a theoretical model. \u0000<bold>Results:</b>\u0000 Results suggest that teleworkers cope with telework distress through assistance seeking, technology experimentation, venting, and negative and positive emotions. Coping responses had differential effects on telework exhaustion and satisfaction, with negative and positive emotions and venting affecting exhaustion, and assistance seeking, task experimentation, emotions, and venting affecting satisfaction. Distress had a direct effect on exhaustion, but not on satisfaction. \u0000<bold>Conclusion:</b>\u0000 The effects of emotion-focused coping on telework satisfaction and exhaustion are notably stronger than those of problem-focused coping responses. Emotion-focused coping responses that are adaptive have beneficial effects, while those that are maladaptive have detrimental effects. Adaptive problem-focused responses have similar effects. The extent of communication focus does not seem to affect the impact of coping responses on outcomes.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 3","pages":"259-283"},"PeriodicalIF":1.7,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44580174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Improving Technical and Risk Communication: An Organizational Study of North Carolina Emergency Management and Hurricane Florence","authors":"Samantha Jo Cosgrove","doi":"10.1109/TPC.2023.3295969","DOIUrl":"10.1109/TPC.2023.3295969","url":null,"abstract":"<bold>Background:</b>\u0000 The relationships between US government emergency management agencies and the public they serve are fraught with distrust and tension. This distrust can be attributed to past disaster responses and a lack of transparency with emergency information. Emergency managers work as technical communicators to share information through multiple platforms and digital spaces. Public trust can be increased by improving communication strategies within emergency management organizations. \u0000<bold>Literature review:</b>\u0000 Research to improve communication between emergency management agencies and the public calls for more trust and transparency within government organizations. However, little research has been conducted about the ways an organization's structure and workflow influence communication practices/strategies. \u0000<bold>Research questions:</b>\u0000 1. How do emergency management organizations share information about natural disasters with the public? 2. How can communication strategies and workflow in emergency management organizations be improved? \u0000<bold>Research methodology:</b>\u0000 Clay Spinuzzi's topsight is used as a framework to conduct an organizational analysis of North Carolina Emergency Management (NCEM) response to Hurricane Florence in 2018. Interviews were conducted and artifacts were collected to investigate Spinuzzi's three levels of activity and create corresponding workflow diagrams. \u0000<bold>Results:</b>\u0000 Results indicate a need for standardized emergency management training and additional resources to support emergency managers. Interventions from technical and professional communicators can assist in developing communication strategies and problem-solving techniques. \u0000<bold>Conclusion:</b>\u0000 Developing informed communication strategies within an emergency management agency is a complex problem because of the numerous factors that play into the organizational structure and existing protocols. Technical communication scholars can help improve communication practices through local community outreach and additional organizational analyses.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 3","pages":"284-299"},"PeriodicalIF":1.7,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49365407","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"What Eye Tracking Can Show Us About How People Are Influenced by Deceptive Tactics in Line Graphs","authors":"Claire Lauer;Christopher A. Sanchez","doi":"10.1109/TPC.2023.3290948","DOIUrl":"10.1109/TPC.2023.3290948","url":null,"abstract":"<bold>Background:</b>\u0000 Graphs, especially those that are generated automatically, are often subject to mistakes in their processing, framing, and construction, sending unintended messages that neither the viewer nor the author may realize. This article analyzes the eye-tracking data of 57 participants to extend the results of a previous study that investigated how people are deceived by common mistakes and deceptive tactics in data visualizations and titles. \u0000<bold>Literature review:</b>\u0000 Previous research has suggested that viewers are susceptible to deception by misleading titles or graph presentations, and that such information can influence how they interpret graphs. Previous eye-tracking research has only measured viewing patterns of nondeceptive graphs. \u0000<bold>Research questions:</b>\u0000 1. How much attention do participants give to various areas of a graph when not given any instruction on what to look for, nor what they might be asked about? 2. Are there differences in how participants view and interpret deceptive versus control graphs about noncontroversial topics? 3. Are there differences in how participants view and interpret graphs about noncontroversial topics paired with control or exaggerated titles? \u0000<bold>Methodology:</b>\u0000 This study analyzed view time, fixations, revisits, and time to first fixation for the graph area, title, y-axis, and x-axis of four line graphs. Qualitative responses were also coded and analyzed. \u0000<bold>Results:</b>\u0000 Among other significant findings, this study found that participants spent significantly less time looking at both line graph axes for graphs with a rhetorically exaggerated title than those with a control title. Participants also fixated on and revisited deceptive graphs more so than control graphs, and fixated and revisited the title and x-axis of control graphs significantly more than deceptive graphs. Qualitative results contribute further patterns. \u0000<bold>Discussion:</b>\u0000 Findings suggest that graphs with exaggerated titles make viewers less attentive to the axes, but deceptive graphs cause viewers to examine the lines of the graphs themselves in greater detail. \u0000<bold>Conclusion:</b>\u0000 Subtle changes in the makeup of graphics can significantly change how viewers examine such visualizations. It is critical to better understand how these changes influence viewing and how they might be leveraged to ultimately impact understanding.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 3","pages":"220-235"},"PeriodicalIF":1.7,"publicationDate":"2023-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47965708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Discursive Construction of Message Credibility for Chinese State-Owned Enterprises on Twitter","authors":"Chenghui Wu;Ya Sun","doi":"10.1109/TPC.2023.3284775","DOIUrl":"10.1109/TPC.2023.3284775","url":null,"abstract":"&lt;bold&gt;Background:&lt;/b&gt;\u0000 There is a growing need for Chinese state-owned enterprises (CSOEs) to utilize Twitter, as an effective communicative tool in the professional business context, to build a credible image to the global community. \u0000&lt;bold&gt;Literature review:&lt;/b&gt;\u0000 Little attention has been paid to measuring the discursive construction of message credibility through corporate Twitter. Therefore, based on the theoretical insights of message credibility from existing literature on communication and information science, our study has conceptually developed a broad framework to measure the message credibility of CSOEs’ Twitter discourse from two general aspects (content and form), four separate levels ({thematic}, {intrinsic}, {contextual}, and {representational}), and nine specific dimensions (&lt;capability&gt;, &lt;morality&gt;, &lt;objectivity&gt;, &lt;authority&gt;, &lt;accuracy&gt;, &lt;informativeness&gt;, &lt;timeliness&gt;, &lt;consistency&gt;, and &lt;persuasiveness&gt;). With the help of Natural Language Processing (NLP) and corpus tools (MAT, CLA, TAALES, GAMET, SÉANCE, and TAACO), the framework has been practically operationalized by a total of 62 discursive features, including 18 content-based themes (thematic features) and 44 form-based features. \u0000&lt;bold&gt;Research questions:&lt;/b&gt;\u0000 1. What themes do CSOEs develop, and how do they express these themes to establish message credibility in their tweets? 2. Which dimensions of message credibility are significantly highlighted in CSOEs’ tweets? 3. Which enterprises establish the highest message credibility in their tweets? \u0000&lt;bold&gt;Methodology:&lt;/b&gt;\u0000 We collected tweets during the year 2020 from the official Twitter accounts of 15 CSOEs and applied our operationalized framework to conduct nine separate One-way ANOVAs, a principal component analysis (PCA), and a mean-value based descriptive statistics comparison, respectively. \u0000&lt;bold&gt;Results:&lt;/b&gt;\u0000 First, CSOEs developed themes including strength, power, cooperation, and legitimacy, among others, and used discursive features including nominalizations, mentions/@ , word length, time adverbials, hashtags/#, and semantic overlaps, among others when expressing these themes to establish message credibility. Second, CSOEs significantly highlighted the &lt;capability&gt;, &lt;authority&gt;, &lt;informativeness&gt;, and &lt;consistency&gt; dimensions of message credibility in their tweets. Last, China National Machinery Industry Co. (Sinomach), China Datang Co. (CDC), China Railway Engineering Co. (CREC), and China State Construction Engineering Co. (CSCEC) were found to have established the highest message credibility in their tweets. \u0000&lt;bold&gt;Discussion and conclusion:&lt;/b&gt;\u0000 Our study may be the first to generate an NLP-cum-corpus-operationalized framework to quantitatively measure the discursive realization of message credibility in the context of business communication on social media. It also provides some practical insights into how relevant business professions can utilize certain discursive resources to establish message credibil","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 3","pages":"236-258"},"PeriodicalIF":1.7,"publicationDate":"2023-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48988499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}