IEEE Transactions on Professional Communication最新文献

{"title":"Toward a Greater Understanding of the Use of Nonverbal Cues To Deception in Computer-Mediated Communication","authors":"Joey F. George;Annette M. Mills;Gabriel Giordano;Manjul Gupta;Vanesa M. Tennant;Carmen C. Lewis","doi":"10.1109/TPC.2023.3263378","DOIUrl":"10.1109/TPC.2023.3263378","url":null,"abstract":"<bold>Background:</b>\u0000 Computer-mediated communication (CMC) is an important part of work life. However, this communication can be dishonest, and when people attempt to judge dishonesty, irrespective of the cues available, they tend to rely on a few nonverbal cues that are not the most reliable. \u0000<bold>Literature review:</b>\u0000 According to leakage theory, CMC modes differ from each other in the number of cues to deception they can transmit, potentially affecting one's ability to detect deception in a given medium. There is considerable research on peoples’ use of nonverbal cues across CMC modes to evaluate deception, but limited understanding of the choices they make and the extent to which their deception judgments are impaired or helped by cues they have access to for different CMC modes. \u0000<bold>Research questions:</b>\u0000 1. To what extent are the nonverbal cues that people say they rely on to detect deception shaped by the medium that they use for communication? 2. What are the effects of nonverbal cue availability on deception detection success? \u0000<bold>Methodology:</b>\u0000 We conducted an experiment with 132 veracity judges from New Zealand and Jamaica, who observed interview segments in Spanish and Hindi (languages that they did not understand) to isolate the effects of nonverbal cues. They determined the veracity of each segment and listed the things that guided their judgment. \u0000<bold>Results/discussion:</b>\u0000 The results suggest that when certain nonverbal cues are available, such as gaze aversion, these suppress attention to more reliable cues (e.g., voice pitch) when judging deception. Redirecting attention to more reliable cues is therefore important. Unexpectedly, cue choice also varied across language by medium. \u0000<bold>Conclusions:</b>\u0000 The findings extend the understanding of people's use of nonverbal cues and the extent to which certain cues distract in the deception judgment. Although people rely on vocalic cues in audio-only media and kinesic cues in video-only media, they tend to rely mostly on, and are distracted by, a few kinesic cues for full audiovisual media, even though vocalic cues are available. We also found that people can successfully detect cues to deception, even when their communication mode is relatively bereft of useful information. However, the availability (or lack) of nonverbal cues was not a factor in deception detection success. To improve detection, deception training that targets reliable cues for different media is needed.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 2","pages":"131-149"},"PeriodicalIF":1.7,"publicationDate":"2023-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48078913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"To Interact and to Narrate: A Categorical Multidimensional Analysis of Twitter Use by US Banks and Energy Corporations","authors":"Ya Sun;Deyi Kong;Limei Zhai","doi":"10.1109/TPC.2023.3260465","DOIUrl":"10.1109/TPC.2023.3260465","url":null,"abstract":"<bold>Background:</b>\u0000 With the development of digital technologies, Twitter allows organizations to make better use of social media for impression management, advertising, and marketing. \u0000<bold>Literature review:</b>\u0000 As a recently developed register, Twitter has been researched as a personal-oriented communication method, but little research has been conducted on the register of corporate Twitter use. This study, exploring Twitter use by the 2020 US Fortune 500 banks and energy corporations, may be the first one to conduct register analysis of corporate Twitter. \u0000<bold>Methodology:</b>\u0000 This study used summary language variables of Linguistic Inquiry and Word Count (LIWC) as dimensions of register variation, and also conducted categorical multidimensional analysis (CMDA) of linguistic features and features specific to Twitter. \u0000<bold>Research questions:</b>\u0000 1. What are the patterns of register variation in the tweets of US banks and energy corporations based on the results of four LIWC summary variables and the CMDA method? 2. Are there any differences between tweets of the two industries within each pattern of register variation? \u0000<bold>Results and conclusions:</b>\u0000 Results showed that tweets of both industries tend to display a categorical, confident self-regulating style, and a mixed tone. Tweets of banks are more formal, self-regulating, and oriented toward narrative (congratulatory, positive informational, and effortful), while tweets of energy corporations are more authentic and oriented toward interaction (advisory, routine, and affiliative). Tweets having narrative functions tend to be formal in style and positive in tone, while tweets having interactive functions tend to display corporations’ confidence and leadership. Corporate Twitter is characterized by the integration of interaction and informational narrative, or “registerial hybridity.” Overall, this study strengthens the idea that corporations use Twitter to facilitate corporate communication with a broadcasting strategy and narrative perspective, and to improve digital communication with an engaging strategy. Findings may shed light on promoting products and corporate impression management on social media.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 2","pages":"117-130"},"PeriodicalIF":1.7,"publicationDate":"2023-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49065726","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Communication Coefficient Method: A New Faculty Grading Tool Designed to Help Engineering Students Improve Their Technical Communication","authors":"Edward Londner;Matthew Dabkowski;Ian Kloo;J. D. Caddell","doi":"10.1109/TPC.2023.3260479","DOIUrl":"10.1109/TPC.2023.3260479","url":null,"abstract":"<bold>Introduction:</b>\u0000 Engineering students benefit from understanding the role of technical communication in the professional workplace. This article examines the communication coefficient (CC), a new method for grading student technical communication intended to help students better understand this role. Its goal is to encourage students to treat their communication with the same importance that it has in the professional workplace. \u0000<bold>About the case:</b>\u0000 The core philosophy of the CC method is that audiences perceive technical work more positively when it is communicated well and more negatively when it is not. The method captures this philosophy mathematically: students’ grades result from multiplying the points earned for technical content by a number—the coefficient—representing how well they communicated that content. \u0000<bold>Situating the case:</b>\u0000 The CC method is rooted in established principles, such as holistic grading and the separate yet simultaneous consideration of content and communication. It is novel in how it combines these principles into a grading technique. \u0000<bold>Approach:</b>\u0000 The CC method was employed in three undergraduate engineering classes at the United States Military Academy during the spring 2020 semester. Student and instructor feedback were collected to gauge the pros and cons of the method and whether it is worth fielding on a larger scale. \u0000<bold>Discussion:</b>\u0000 The CC method was found to encourage better student communication, although mixed student and instructor opinion suggest that changes to the method and the way that it is messaged are necessary. \u0000<bold>Conclusion:</b>\u0000 The CC method warrants further study and consideration of its usefulness in other departments and institutions.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 2","pages":"202-219"},"PeriodicalIF":1.7,"publicationDate":"2023-03-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10132022/10121177.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47236619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Effect of Message Repetition on Information Diffusion on Twitter: An Agent-Based Approach","authors":"Manuela López;Carmen Hidalgo-Alcázar;Paul Leger","doi":"10.1109/TPC.2023.3260449","DOIUrl":"10.1109/TPC.2023.3260449","url":null,"abstract":"<bold>Background:</b>\u0000 Twitter offers tools that facilitate the diffusion of information by which companies can engage consumers to share their messages. \u0000<bold>Literature review:</b>\u0000 Communication professionals are using platforms such as Twitter to disseminate information; however, the strategies that they should use to achieve high information diffusion are not clear. This article proposes message repetition as a strategy. \u0000<bold>Research questions:</b>\u0000 1. What is the wear-out point of Twitter? 2. How many times should a company repeat a tweet written on its brand page to maximize the diffusion for seeds? 3. How many times should a company repeat a tweet written on its brand page to maximize the diffusion while minimizing the number of consumers reaching their wear-out point for seeds? 4. How many times should a company repeat a tweet written on its brand page to maximize the diffusion for nonseeds? 5. How many times should a company repeat a tweet written on its brand page to maximize the diffusion while minimizing the number of consumers reaching their wear-out point for both seeds and nonseeds? \u0000<bold>Research methodology:</b>\u0000 An agent-based simulation model for information diffusion is proposed as an approach to measure the diffusion of a tweet that has been repeated. The model considers that consumers can reach their wear-out point when they read a tweet several times. \u0000<bold>Results:</b>\u0000 The results of the model indicate the number of times a company should send the same tweet to achieve high information diffusion before this action has negative effects on consumers. Brand followers are key to achieving high information diffusion; however, consumers begin to feel bothered by the tweet by the sixth repetition. \u0000<bold>Conclusions:</b>\u0000 To the best of our knowledge, this is the first study to examine tweet repetition as a strategy to achieve higher information diffusion on Twitter. In addition, it extends the information diffusion literature by controlling the wear-out effect. It contributes to both communication and computational science literature by analyzing a communication problem using an agent-based approach. Finally, this article contributes to the field of technical and professional communication by testing a strategy to reach great information diffusion, and by creating a tool that any company can use to anticipate the results of a communication campaign created in Twitter before launching it.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 2","pages":"150-169"},"PeriodicalIF":1.7,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47465281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IEEE Transactions on Professional Communication Information for Authors","authors":"","doi":"10.1109/TPC.2023.3243861","DOIUrl":"10.1109/TPC.2023.3243861","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 1","pages":"C3-C3"},"PeriodicalIF":1.7,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10049267/10049268.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42454284","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IEEE Professional Communication Society Information","authors":"","doi":"10.1109/TPC.2023.3243821","DOIUrl":"https://doi.org/10.1109/TPC.2023.3243821","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 1","pages":"C4-C4"},"PeriodicalIF":1.7,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10049267/10049269.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50306815","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Centering Social Justice at ProComm Limerick 2022","authors":"Josephine Walwema","doi":"10.1109/TPC.2023.3236544","DOIUrl":"https://doi.org/10.1109/TPC.2023.3236544","url":null,"abstract":"Presents papers from the International Professional Communication Conference that was held in Limerick, Ireland, 17–20 July 2022. The conferences solicited practical ideas for redressing specific manifestations of injustice rather than theorize or deliberate about the nature of social justice.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 1","pages":"3-6"},"PeriodicalIF":1.7,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10049267/10049277.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50408121","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Designing Multilingual Experiences in Technical Communication: Laura Gonzales: [Book Review]","authors":"Alan Houser","doi":"10.1109/TPC.2023.3238139","DOIUrl":"10.1109/TPC.2023.3238139","url":null,"abstract":"In Designing Multilingual Experiences in Technical Communication, Dr. Laura Gonzales proposes a radical rethinking of the motivations, methods, execution, and interpretation of multilingual research in technical communication. Gonzales rejects classical technical communication models, which posit the technical communicator and translator as mere transmitters of information. Perhaps more important, Gonzales rejects current common practices in multilingual research and their dismissive assumptions (whether implicit or explicit) about speakers of languages other than English, typically in communities of color or the Global South.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 1","pages":"114-116"},"PeriodicalIF":1.7,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10049267/10049275.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46428660","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IEEE Professional Communication Society Information","authors":"","doi":"10.1109/TPC.2023.3243820","DOIUrl":"10.1109/TPC.2023.3243820","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 1","pages":"C2-C2"},"PeriodicalIF":1.7,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10049267/10049271.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49504119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"An Editor's Thanks","authors":"George F. Hayhoe","doi":"10.1109/TPC.2023.3242211","DOIUrl":"https://doi.org/10.1109/TPC.2023.3242211","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"66 1","pages":"1-2"},"PeriodicalIF":1.7,"publicationDate":"2023-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/iel7/47/10049267/10049276.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50408122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}