{"title":"A Century of Tomorrows: How Imagining the Future Shapes the Present: Glenn Adamson: [Book Review]","authors":"Diane Martinez","doi":"10.1109/TPC.2025.3587829","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587829","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"404-405"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142556","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904838","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Navigating English Grammar: A Guide to Analyzing Real Language, 2nd ed.: Anne Lobeck and Kristin Denham: [Book Review]","authors":"Bonnie Denmark","doi":"10.1109/TPC.2025.3587830","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587830","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"406-407"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142557","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"IEEE Transactions on Professional Communication Information for Authors","authors":"","doi":"10.1109/TPC.2025.3599491","DOIUrl":"https://doi.org/10.1109/TPC.2025.3599491","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"C3-C3"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142551","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"IEEE Professional Communication Society Publication Information","authors":"","doi":"10.1109/TPC.2025.3599490","DOIUrl":"https://doi.org/10.1109/TPC.2025.3599490","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"C2-C2"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142554","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Taming the Machine: Ethically Harness the Power of AI: Nell Watson: [Book Review]","authors":"Guiseppe Getto","doi":"10.1109/TPC.2025.3587834","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587834","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"400-401"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142549","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Understanding Visuals in the Life Sciences: Han Yu: [Book Review]","authors":"Donald R. Riccomini","doi":"10.1109/TPC.2025.3587833","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587833","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"398-399"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142555","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Researching Language and Digital Communication: A Student Guide: Christian Ilbury: [Book Review]","authors":"Jiawei Gao","doi":"10.1109/TPC.2025.3587828","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587828","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"402-403"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142553","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"IEEE Professional Communication Society Information","authors":"","doi":"10.1109/TPC.2025.3599492","DOIUrl":"https://doi.org/10.1109/TPC.2025.3599492","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"C4-C4"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142552","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Small Stories With Big Roles: Mapping Sage, Pursuer, and Hero Archetypes Onto Authority, Fandom, and Heroism in Chinese Banks’ Weibo Posts","authors":"Dicong Gou;Ya Sun;Gongyuan Wang","doi":"10.1109/TPC.2025.3586426","DOIUrl":"https://doi.org/10.1109/TPC.2025.3586426","url":null,"abstract":"<italic><b>Background:</b></i> The rise of social media has spawned new platforms to communicate the construction of corporate identity and culture for the banking industry in China. <italic><b>Literature review:</b></i> Corporate identity construction on social media receives emerging attention from narrative studies. However, there exists a lack of a systematic employment of the small story that serves as a suitable research paradigm for corporate social media. Therefore, drawing on the research paradigm of the small story, the concept of archetype and the tripartite-self theory, and cultural constructionism, this study aimed to explore theme development, archetypes and self building, and culture construction in Chinese banks’ Weibo posts. <italic><b>Research questions:</b></i> 1. What themes and narrative elements are identified in small stories of Chinese banks’ Weibo posts? 2. What archetypes and corporate selves are constructed through theme development in their small stories? 3. What corporate cultures are constructed through the interplay of developing themes and constructing archetypes and corporate selves in their small stories? <italic><b>Research methodology:</b></i> This study employs thematic and content analysis on a self-built corpus of Sina Weibo posts from five leading Chinese banks. <italic><b>Results:</b></i> Findings revealed that Chinese banks predominantly release posts under corporation-oriented, relation-oriented, and society-oriented themes represented, respectively, by the subthemes [Market analysis], [Entertainment], and [CSR], correspondingly shaping the archetypes {Sage}, {Pursuer}, and {Hero} of the corporate individual, relational, and collective selves, and mirroring the construction of the culture of authority, fandom, and heroism. <italic><b>Conclusion:</b></i> The findings enrich understanding of embracing social media for corporate narratives, identity, and culture construction, and offer valuable insights for digital marketing practitioners to improve how they construct and communicate corporate identity and culture via social media.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"379-397"},"PeriodicalIF":1.8,"publicationDate":"2025-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mayank P. Muthyala;Claire Lauer;Stephen Carradini;Briana Rajan
{"title":"Demystifying Chatbot Creation: A Comparative Case Study of Available Approaches","authors":"Mayank P. Muthyala;Claire Lauer;Stephen Carradini;Briana Rajan","doi":"10.1109/TPC.2025.3587826","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587826","url":null,"abstract":"<bold><i>Background:</i></b> Chatbots are generative artificial-intelligence (GenAI) technologies that can deliver information through a conversational interface. This ability is promising to the work of technical and professional communicators (TPCers) who are often tasked with communicating complex information that is accessible and engaging, particularly in public engagement and outreach efforts. This study focuses on demystifying the chatbot creation process to inform future applications of chatbots and GenAI in technical and professional communication (TPC). <bold><i>Literature review:</i></b> Research in TPC and associated disciplines has outlined the utility and use cases for chatbots. Specifically, research has focused on how chatbots can intervene in affecting people’s perceptions of global narratives and avoiding Western science bias. Although understanding utility is important, there is an underdeveloped understanding of the affordances and limitations of the emergent technologies that TPCers can utilize to build chatbots. <bold><i>Research question:</i></b> What are the affordances and limitations of different chatbot technologies? <bold><i>Methods:</i></b> This study reports the experiences of replicating a chatbot on three platforms. First, we built the Arizona Water Chatbot—a custom-built chatbot we coded using the GPT-3.5 Turbo model. Then, we replicated the chatbot using OpenAI’s custom GPT interface and OpenAI’s Assistants API platform. Once built, we compared the development experience as it relates to each technology’s affordances and limitations; namely, we compared the setup experience, customization options, training process, prompt engineering capacity, file management ability, cost, and output quality. <bold><i>Results:</i></b> The three chatbots had varying affordances. For instance, the custom-built bot allowed extensive control over data integration and response customization, making them ideal for projects requiring highly accurate and context-sensitive information. In contrast, the chatbots that created on Open AI’s platforms were more cost-effective, faster to implement, and suitable for projects needing rapid deployment. <bold><i>Conclusion:</i></b> By describing the affordances and limitations of the chatbot technologies, this article offers academics and practitioners insight into which technology to use given their individual development goals and intended audiences.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"284-301"},"PeriodicalIF":1.8,"publicationDate":"2025-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}