Bridging the Accessibility Divide: Testing the Efficacy of an Accessible User Experience Model via a Case Study of Microsoft's Inclusive Design Toolkit

Abstract

Introduction: This case study examines the efficacy of Sushil Oswal's model of Accessible User Experience (AUX) as a diagnostic and planning tool for Technical and Professional Communicators (TPCers) to interrogate approaches to accessibility and disability inclusion in their practices by analyzing Microsoft's Inclusive Design Toolkit (“toolkit”) through the principles of AUX. About the case: As a technology giant recognized for its disability inclusion work, Microsoft provides an intriguing test case via its toolkit to consider the practical application of AUX principles to interrogate workplace practices. Situating the case: In the past five years, three technical and professional communication (TPC) journals published special issues focused on accessibility, noting a lack of sustained attention to accessibility and how to practically apply it in the workplace. Multiple calls have been made for a paradigm shift in the way TPCers consider accessibility in their work. Methods/approach: I conduct a case study using thematic coding to analyze foundational texts in the toolkit to demonstrate how TPCers can use Oswal's model of AUX to diagnose current practices by examining them through an AUX lens and identify opportunities to achieve greater accessibility. Results/discussion: Applying an AUX framework as an analytical tool illuminated strengths within the toolkit's methodology and practices, and identified opportunities to expand its practices for greater accessibility. Conclusion: AUX holds promise as a tool for TPCers to analyze current approaches to accessibility and plan for even more inclusive practices.