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International Journal of Hospitality & Tourism Administration最新文献

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The Impact of Corporate Social Responsibility on Behavioral Intention: Customers’ Responses to Two Types of Fit 企业社会责任对行为意向的影响：顾客对两种契合度的反应
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-12-17 DOI: 10.1080/15256480.2020.1862016
Jiseon Ahn, Shi-chang Lu
{"title":"The Impact of Corporate Social Responsibility on Behavioral Intention: Customers’ Responses to Two Types of Fit","authors":"Jiseon Ahn, Shi-chang Lu","doi":"10.1080/15256480.2020.1862016","DOIUrl":"https://doi.org/10.1080/15256480.2020.1862016","url":null,"abstract":"ABSTRACT Although interest is increasing in understanding customers’ corporate social responsibility (CSR) behavior, empirical research examining potential mediators between CSR activities and customers’ patronized behavior remains lacking. Thus, based on congruence theory, this article explores the role of CSR fit in behavioral outcomes. This study further developed and introduced dual types of fits, including customer–CSR fit and company–CSR fit in the hotel context. The two fits are tested as the consequence of CSR perception and antecedent of revisit intention. By using SmartPLS, results show that customers tend to exhibit revisit intention when they perceived the similarity between hotel and CSR activities than personal value relevance. The findings suggest that hotel companies need to design their CSR strategies to enhance congruence through effective communication.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"813 - 833"},"PeriodicalIF":3.5,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1862016","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46929445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Effects of Corporate Social Responsibility Activities on Business Performance 企业社会责任活动对企业绩效的影响
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-12-16 DOI: 10.1080/15256480.2020.1862018
Wooyoung Shin, Soonwook Hong
{"title":"The Effects of Corporate Social Responsibility Activities on Business Performance","authors":"Wooyoung Shin, Soonwook Hong","doi":"10.1080/15256480.2020.1862018","DOIUrl":"https://doi.org/10.1080/15256480.2020.1862018","url":null,"abstract":"ABSTRACT This study aims to examine the effects of CSR activities of Korean hospitality companies on their business performance. In addition, this study examines the effects of CSR activities of hotel companies among hospitality companies on their business performance. Donation is a representative activity of CSR. Analyses show that hospitality companies’ CSR activities have positive effects on their business performance. On the other hand, hotel companies’ CSR activities have negative effects on their business performance. The present study is meaningful in that it investigated the relationship between CSR activities, which have rarely been conducted in the hospitality industry, and business performance. Hotel companies should make more efforts so that their CSR activities would result in good business performance.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"861 - 874"},"PeriodicalIF":3.5,"publicationDate":"2020-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1862018","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47409457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Interplay of Review Valence and Review Platform on Readers’ Perceptions and Reactions Toward Online Hotel Reviews 评论价和评论平台对读者对在线酒店评论的看法和反应的相互作用
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-11-13 DOI: 10.1080/15256480.2020.1842839
D. Leung
{"title":"The Interplay of Review Valence and Review Platform on Readers’ Perceptions and Reactions Toward Online Hotel Reviews","authors":"D. Leung","doi":"10.1080/15256480.2020.1842839","DOIUrl":"https://doi.org/10.1080/15256480.2020.1842839","url":null,"abstract":"ABSTRACT This study aims to examine the interplay of review valence and review platform on readers’ perceptions and reactions toward online hotel reviews. Drawing on a 2 (valence: positive vs. negative) x 2 (platform: transaction-oriented vs. information-oriented) between-subject experiment, this study finds negative reviews are more likely to be adopted by readers though they perceive positive and negative reviews as equally useful. Those reading positive reviews on TripAdvisor.com are more likely to book the reviewed hotel than readers of reviews on Booking.com. Readers who read negative reviews on Booking.com (versus TripAdvisor.com) are less likely to book the reviewed hotel.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"696 - 722"},"PeriodicalIF":3.5,"publicationDate":"2020-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1842839","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43176153","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Facilitators of Online Hotel Booking through Third Party Aggregators: Measurement and Validation in the Indian Context 通过第三方聚合器促进在线酒店预订:在印度背景下的测量和验证
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-11-12 DOI: 10.1080/15256480.2020.1842840
Amit Shukla, Rohan Hermith Rodrigues
{"title":"Facilitators of Online Hotel Booking through Third Party Aggregators: Measurement and Validation in the Indian Context","authors":"Amit Shukla, Rohan Hermith Rodrigues","doi":"10.1080/15256480.2020.1842840","DOIUrl":"https://doi.org/10.1080/15256480.2020.1842840","url":null,"abstract":"ABSTRACT The Indian hotel industry is likely to reach USD 2.3 billion by 2020 with 28% (up from 19% in 2018) of all bookings made online. The extant research in this field has been mainly focused on the technical and esthetic aspects of hotel websites. Drawing on information richness literature, we identify and develop customer-centric informative factors (named Facilitators of Online Booking or FOB) that might facilitate online hotel booking. We deployed a two-stage mixed-method study across major tourist destinations in India. In the first stage (n1 = 202), we developed an 18-item scale to measure FOB. In the second stage (n2 = 330), we tested the construct validity of FOB and found support for its relationships with e-trust (as a mediator) and purchase intention.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"723 - 753"},"PeriodicalIF":3.5,"publicationDate":"2020-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1842840","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41409259","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
External Determinants of the Stock Price Performance of Tourism, Travel, and Leisure Firms: Evidence from the United States 旅游、旅行和休闲公司股票价格表现的外部决定因素:来自美国的证据
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-11-05 DOI: 10.1080/15256480.2020.1842838
D. M. Hadi, Farid Irani, Korhan Gökmenoğlu
{"title":"External Determinants of the Stock Price Performance of Tourism, Travel, and Leisure Firms: Evidence from the United States","authors":"D. M. Hadi, Farid Irani, Korhan Gökmenoğlu","doi":"10.1080/15256480.2020.1842838","DOIUrl":"https://doi.org/10.1080/15256480.2020.1842838","url":null,"abstract":"ABSTRACT This study investigates the effects of the industrial production, exchange rate, commercial and industrial loans, and international tourist arrivals on the stock prices of U.S. tourism, travel, and leisure firms by employing robust econometrics methods. Our study extends the literature by providing evidence for the importance of commercial and industrial loans, a widely ignored variable in the literature, for modeling the stock price performance of the tourism-related firms. Our findings indicate a long-run equilibrium relationship among the variables and reveal causal relationships from industrial production, commercial and industrial loans, and international tourist arrivals toward the U.S. tourism, travel, and leisure firms’ stock prices. Obtained empirical results are valuable for several parties, such as portfolio managers, investors, and managers of tourism-related companies.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"679 - 695"},"PeriodicalIF":3.5,"publicationDate":"2020-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1842838","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43272419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 15
Measuring the Relationships between Corporate Social Responsibility, Perceived Quality, Price Fairness, Satisfaction, and Conative Loyalty in the Context of Local Food Restaurants 本地餐饮企业社会责任、感知质量、价格公平、满意度与忠诚关系之测量
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-11-05 DOI: 10.1080/15256480.2020.1842836
K. Severt, Y. Shin, H. Chen, Robin B. Dipietro
{"title":"Measuring the Relationships between Corporate Social Responsibility, Perceived Quality, Price Fairness, Satisfaction, and Conative Loyalty in the Context of Local Food Restaurants","authors":"K. Severt, Y. Shin, H. Chen, Robin B. Dipietro","doi":"10.1080/15256480.2020.1842836","DOIUrl":"https://doi.org/10.1080/15256480.2020.1842836","url":null,"abstract":"ABSTRACT The current study assessed the relationships between Corporate Social Responsibility (CSR), perceived quality, price fairness, satisfaction, and conative loyalty in the context of local food restaurants. Given the demand of customers for CSR and local foods in restaurants, stakeholder theory, and social identity theory were used to assess whether promoting these practices add value to organizations. There were 557 surveys collected through an online survey panel that showed there is a significant relationship between CSR and perceived quality, price fairness, and satisfaction. The relationship between CSR and perceived quality has the largest influence of the relationships. Another key finding was that satisfaction and CSR, through the use of local foods, has the strongest influence on conative loyalty. Implications for academics and practitioners are discussed.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"623 - 645"},"PeriodicalIF":3.5,"publicationDate":"2020-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1842836","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44893409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 31
Sacrifice Elements in Intention to Adopt Airline Crisis Communication with Mobile Apps 牺牲因素有意采用航空公司危机沟通手机应用程序
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-09-17 DOI: 10.1080/15256480.2020.1805087
S. Talawanich, N. Au
{"title":"Sacrifice Elements in Intention to Adopt Airline Crisis Communication with Mobile Apps","authors":"S. Talawanich, N. Au","doi":"10.1080/15256480.2020.1805087","DOIUrl":"https://doi.org/10.1080/15256480.2020.1805087","url":null,"abstract":"ABSTRACT This research examines the impact of the determinants of perceived value and intention to adopt mobile applications for airline crisis communication. Value-based adoption model and prospect and mental accounting theories underpin the proposed research model. The findings obtained from structural equation modeling show that airline passengers assign a large weight to the benefits of such apps, namely, usefulness of location-based messages and usefulness of customized-need messages, with an emphasis on the former. Conversely, sacrifice elements are considered negligible. The factors affecting the intention to adopt airline mobile applications during crises are validated theoretically. Suggestions for desired airline mobile application features are also discussed.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"478 - 516"},"PeriodicalIF":3.5,"publicationDate":"2020-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1805087","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43097831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Build It and They Will Come? The Impact of Servicescape on Chinese Millennials’ Satisfaction and Behavioral Intentions toward Integrated Resorts 建造它，他们会来吗？服务景观对中国千禧一代对综合度假酒店满意度和行为意向的影响
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-09-03 DOI: 10.1080/15256480.2020.1805090
Yang Peng, Erin Yirun Wang, Desmond Lam
{"title":"Build It and They Will Come? The Impact of Servicescape on Chinese Millennials’ Satisfaction and Behavioral Intentions toward Integrated Resorts","authors":"Yang Peng, Erin Yirun Wang, Desmond Lam","doi":"10.1080/15256480.2020.1805090","DOIUrl":"https://doi.org/10.1080/15256480.2020.1805090","url":null,"abstract":"ABSTRACT The rapidly global development of integrated resorts has led to increased competition in the marketplace. Among all, Chinese millennials are targeted because of their population size and strong spending power. This study aims to identify the effect of servicescape dimensions on satisfaction and behavioral intentions. Considering the environmental feature of the integrated resort and variety-seeking behavior of Chinese millennials, we add facility variety to the dimensions of servicescape. A major survey with 404 respondents was conducted and analyzed with structural equation modeling. The result shows that interior décor, ambience, equipment, signage and symbols, and facility variety are positively associated with customer satisfaction and behavioral intentions, while cleanliness and layout do not have any significant effect. These findings can have meaningful business implications for resort managers.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"576 - 598"},"PeriodicalIF":3.5,"publicationDate":"2020-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1805090","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43648729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Paternalistic Leadership and Organizational Identification: The Mediating Role of Forgiveness Climate 父权制领导与组织认同：宽恕氛围的中介作用
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-08-24 DOI: 10.1080/15256480.2020.1805089
M. Yeşiltaş, Mert Gürlek, M. Tuna, Pelin Kanten, Hüseyin Çeken
{"title":"Paternalistic Leadership and Organizational Identification: The Mediating Role of Forgiveness Climate","authors":"M. Yeşiltaş, Mert Gürlek, M. Tuna, Pelin Kanten, Hüseyin Çeken","doi":"10.1080/15256480.2020.1805089","DOIUrl":"https://doi.org/10.1080/15256480.2020.1805089","url":null,"abstract":"ABSTRACT This study aimed to investigate the relationships among paternalistic leadership, forgiveness climate and organizational identification. A survey questionnaire was used to collect data from different level managers and employees working in tourist hotels in Bodrum peninsula, Turkey. The results indicate that moral and benevolent dimensions of paternalistic leadership directly impact on forgiveness climate, and only one paternalistic leadership dimension (benevolent) and forgiveness climate had impact on organizational identification. Also, this study investigates the mediating effect of forgiveness climate in the relationships between paternalistic leadership and organizational identification. Findings show that forgiveness climate mediates both moral and benevolent dimensions of paternalistic leadership and organizational identification. This study contributes to a better understanding of the roles of forgiveness climate in the hotel industry.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"546 - 575"},"PeriodicalIF":3.5,"publicationDate":"2020-08-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1805089","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47990411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Child Labor and Child Work in the Touristic Sector of Cozumel and Valle de Bravo, Mexico 墨西哥科苏梅尔和布拉沃河谷旅游部门的童工和童工
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-08-16 DOI: 10.1080/15256480.2020.1805091
Graciela Cruz Jiménez, R. Serrano-Barquín, Lilia Zizumbo Villarreal, Elva Esther Vargas Martínez
{"title":"Child Labor and Child Work in the Touristic Sector of Cozumel and Valle de Bravo, Mexico","authors":"Graciela Cruz Jiménez, R. Serrano-Barquín, Lilia Zizumbo Villarreal, Elva Esther Vargas Martínez","doi":"10.1080/15256480.2020.1805091","DOIUrl":"https://doi.org/10.1080/15256480.2020.1805091","url":null,"abstract":"ABSTRACT Child labor and child work conditions are analyzed in Cozumel and Valle de Bravo, both major tourist destinations in Mexico, where critical situations of minors employed in tourism-related activities were identified. Theoretically, local development considers child labor as a variable that increases the vulnerability of children and impedes their well-being. Qualitative methodology that included interviews and direct observation was used. The main finding was that poverty-related factors are the main drivers of child labor, compromising education, health, and therefore the future of minors. Nevertheless, several other factors intervene in child work, therefore public policies ought to focus on the context of each of the areas where these types of tourism-related work prevail.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":"23 1","pages":"599 - 622"},"PeriodicalIF":3.5,"publicationDate":"2020-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1805091","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45542482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
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