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International Journal of Hospitality & Tourism Administration最新文献

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Employee Productivity of Hotel Room Attendants: An Input–Output Perspective 酒店客房服务员的员工生产力：投入产出视角
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-02-19 DOI: 10.1080/15256480.2021.1881941
Pimtong Tavitiyaman, B. Tsui, Chi-hoo Francis. Chan, Hau Wing Miu
{"title":"Employee Productivity of Hotel Room Attendants: An Input–Output Perspective","authors":"Pimtong Tavitiyaman, B. Tsui, Chi-hoo Francis. Chan, Hau Wing Miu","doi":"10.1080/15256480.2021.1881941","DOIUrl":"https://doi.org/10.1080/15256480.2021.1881941","url":null,"abstract":"ABSTRACT This study examines the productivity of room attendants in a hotel housekeeping department by using the input and output (IO) approach and explores the influence of customer market segments and room types on employee productivity. Using the qualitative approaches of direct observation and in-depth interviews, time checks for 22 guestrooms were directly observed in terms of hotel room cleaning procedures. Interview results indicated that 18 room attendants had received proper training. However, the room attendants encountered many obstacles during their daily operations, such as long waiting times for linens, thereby negatively affecting their productivity. Customer segmentation and room type also resulted in additional time required for room cleaning. Previous theoretical contributions and future managerial implications are also discussed.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-02-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2021.1881941","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43526433","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
International Travel and Coronavirus: A Very Early USA-based Study 国际旅行与冠状病毒：一项非常早期的美国研究
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-02-18 DOI: 10.1080/15256480.2021.1881940
S. W. Litvin, Wayne W. Smith
{"title":"International Travel and Coronavirus: A Very Early USA-based Study","authors":"S. W. Litvin, Wayne W. Smith","doi":"10.1080/15256480.2021.1881940","DOIUrl":"https://doi.org/10.1080/15256480.2021.1881940","url":null,"abstract":"ABSTRACT Tourism and politics are symbiotic. This research, conducted before the impacts of COVID-19 were evident to most Americans, provides insight into the influence one’s political persuasion has upon their view toward travel issues related to the disease. The key finding: political tribalism was highly evident, with Republicans, the more conservative USA political party, significantly more supportive of closing the country’s borders to those visiting from places where the virus was apparent than were Democratic respondents. Republicans were also considerably less supportive of governmental financial support to hospitality and tourism providers negatively impacted by the then evolving pandemic. Documenting this early glimpse is valuable, helping us better prepare for similar episodes that may follow by depoliticizing actions that are based on health science.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-02-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2021.1881940","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48653705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Guests’ Happiness in Luxury Hotels in Jordan: The Role of Spirituality and Religiosity in an Islamic Context 约旦豪华酒店客人的幸福感:伊斯兰背景下灵性和宗教信仰的作用
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-02-17 DOI: 10.1080/15256480.2021.1881942
Tamer Koburtay
{"title":"Guests’ Happiness in Luxury Hotels in Jordan: The Role of Spirituality and Religiosity in an Islamic Context","authors":"Tamer Koburtay","doi":"10.1080/15256480.2021.1881942","DOIUrl":"https://doi.org/10.1080/15256480.2021.1881942","url":null,"abstract":"ABSTRACT This study uses Stephenson’s model of Islamic-spiritual hotels to examine how spiritual practices and Islamic Shari’a compliant approach (i.e., religious obligations) inside luxury hotels may increase guests’ subjective happiness (GSH). In total, 248 guests from luxury hotels in Jordan participated in this study. The findings show that high levels of guests’ spirituality and religiosity decrease their happiness during their stay in luxury hotels, while the existence of spiritual facilities inside this class of hotels enhances their happiness. In total, 83.8% of the participants contend their preference to stay in an Islamic hotel wherever they travel. The empirical study highlights the contextual applicability and extension of Stephenson’s framework by presenting a fresh understanding of the linkages between spiritualities at hotels and guests’ happiness. This warrants a range of future directions for further studies.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2021.1881942","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48713602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Assessing the Effects of Valence and Reviewers’ Expertise on Consumers’ Intention to Book and Recommend a Hotel 评价价和评论者专业知识对消费者预订和推荐酒店意愿的影响
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-02-17 DOI: 10.1080/15256480.2021.1881939
Imam Syafganti, M. Walrave
{"title":"Assessing the Effects of Valence and Reviewers’ Expertise on Consumers’ Intention to Book and Recommend a Hotel","authors":"Imam Syafganti, M. Walrave","doi":"10.1080/15256480.2021.1881939","DOIUrl":"https://doi.org/10.1080/15256480.2021.1881939","url":null,"abstract":"ABSTRACT This study investigates the main and interaction effects of valence and reviewers’ expertise on behavioral intentions within the context of a hotel on Tripadvisor.com. A 2 (positive vs negative review valence) x 2 (high number vs low number of reviews) factorial design experiment was conducted to assess relations among the variables. The result of the statistical analysis showed a significant interaction effect between valence and the number of reviews on the intention to recommend a hotel. Moreover, significant main effects of valence on the intention to book and recommend were also found. Importantly, positive reviews tended to lead to greater intentions to book and recommend. Also, other conclusions for research and practice are formulated.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2021.1881939","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44544524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Role of Emotions in Fine Dining Restaurant Online Reviews: The Applications of Semantic Network Analysis and a Machine Learning Algorithm 情绪在高级餐厅在线评论中的作用:语义网络分析和机器学习算法的应用
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-02-13 DOI: 10.1080/15256480.2021.1881938
M. Oh, S. Kim
{"title":"Role of Emotions in Fine Dining Restaurant Online Reviews: The Applications of Semantic Network Analysis and a Machine Learning Algorithm","authors":"M. Oh, S. Kim","doi":"10.1080/15256480.2021.1881938","DOIUrl":"https://doi.org/10.1080/15256480.2021.1881938","url":null,"abstract":"ABSTRACT This study attempts to investigate basic emotions incorporated in online reviews of fine dining Cantonese restaurants in Hong Kong and to investigate antecedents and consequences according to each emotion. This study adopts semantic network analysis and a machine learning algorithm to achieve its research objectives. A total of 2,118 reviews were used for the analysis. Five emotions – joy, sadness, disgust, surprise, and anger – accounted for 72% of prediction accuracy. Given that the five types of emotions in this study were closely associated with service, food, and reputation, the three components are considered the core elements of a fine dining restaurant experience. Results of this study imply that restaurants should understand customers’ emotion based on big data analysis. The integration of emotion theory and practical implications can provide meaningful evidence on how to capitalize on big data.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2021.1881938","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43248409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 17
A Cross-cultural Analysis of Tourists’ Perceptions of Airbnb Attributes 游客对Airbnb属性认知的跨文化分析
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2021-01-18 DOI: 10.1080/15256480.2020.1862014
Yue Xi, C. Ma, Qiang Yang, Yushi Jiang
{"title":"A Cross-cultural Analysis of Tourists’ Perceptions of Airbnb Attributes","authors":"Yue Xi, C. Ma, Qiang Yang, Yushi Jiang","doi":"10.1080/15256480.2020.1862014","DOIUrl":"https://doi.org/10.1080/15256480.2020.1862014","url":null,"abstract":"ABSTRACT This study investigates the attributes that influence tourists from different cultures by analyzing a big data set of online reviews. The findings highlight the differences between Chinese-speaking tourists and English-speaking tourists regarding the four attributes the tourists focus on when choosing an Airbnb: the host, accommodation, location, and price. The results suggest that Chinese-speaking tourists are generally more positive and objective than English-speaking tourists when writing online reviews. The former have a more positive perception of the host but are more selective than the latter regarding the other three attributes. Text mining and sentiment analysis are used to provide guidance to Airbnb hosts to improve their marketing strategies to tourists from different cultures.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2021-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1862014","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49612746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Development of a Typology of Tourists Based on Pre-trip Use of Social Media 基于旅行前社交媒体使用的游客类型学发展
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-12-28 DOI: 10.1080/15256480.2020.1842837
Ansted Iype Joseph, Sangeeta Peter, V. Anandkumar
{"title":"Development of a Typology of Tourists Based on Pre-trip Use of Social Media","authors":"Ansted Iype Joseph, Sangeeta Peter, V. Anandkumar","doi":"10.1080/15256480.2020.1842837","DOIUrl":"https://doi.org/10.1080/15256480.2020.1842837","url":null,"abstract":"ABSTRACT Four hundred domestic and international tourists visiting Kerala, India were typologised using cluster and discriminant analysis into three clusters – ‘Enthusiastic Travelers,’ ‘Information Seekers’, and ‘Planners’ based on their pre-trip usage of social media. Association between the clusters and external variables were used to characterize the typologies. Findings indicate that domestic tourists and international tourists differ in their usage of social media. The domestic tourists use social media for gathering information and international tourists use social media for trip planning and online travel booking in addition to gathering information. Findings also indicate that gender does not influence the usage of social media in the pre-trip phase. This study expands the understanding of typologies in tourism and suggests directions to Destination Marketing Organizations and tourism service providers.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2020-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1842837","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46816626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Clubs’ Environmentally Responsible Behavior: The Perspectives of Club Managers in North America 俱乐部的环境责任行为：北美俱乐部管理者的视角
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-12-23 DOI: 10.1080/15256480.2020.1862015
Xingyi Zhang, SoJung Lee
{"title":"Clubs’ Environmentally Responsible Behavior: The Perspectives of Club Managers in North America","authors":"Xingyi Zhang, SoJung Lee","doi":"10.1080/15256480.2020.1862015","DOIUrl":"https://doi.org/10.1080/15256480.2020.1862015","url":null,"abstract":"ABSTRACT This study investigated clubs’ corporate environmental responsibility (CER), environmentally responsible behavior (ERB), and perceived barriers to implementing ERB. Two primary categories of clubs emerged from the 296 club managers surveyed: clubs that embraced sustainable practices as an operating standard and those that did not value sustainable practices. Independent samples t-tests and Chi-square tests were utilized to compare the differences between the two types of clubs. Results revealed that clubs that engaged in sustainable practices valued CER greatly, had lower perceived barriers to ERB implementation, and conducted more ERB practices. The findings enhanced our current understanding of clubs’ environmental management and challenges, expanding the club research literature. Clubs are suggested to develop a sustainable environmental strategy that motivates them to better engage in environmental practices.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2020-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1862015","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41348689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Career change in a small island tourism destination: evidence from former hospitality managers 小岛屿旅游目的地的职业转变：来自前酒店经理的证据
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-12-17 DOI: 10.1080/15256480.2020.1862017
Anastasios Zopiatis, A. Theocharous
{"title":"Career change in a small island tourism destination: evidence from former hospitality managers","authors":"Anastasios Zopiatis, A. Theocharous","doi":"10.1080/15256480.2020.1862017","DOIUrl":"https://doi.org/10.1080/15256480.2020.1862017","url":null,"abstract":"ABSTRACT Recent decades have revealed labor turnover to be the Achilles’ heel of the hospitality industry. This has led interested members of the academic community to investigate the topic from an array of perspectives. Managerial career change, which shares certain theoretical attributes with the phenomenon of turnover, has heretofore been inexplicably overlooked by academia, despite its strong operational and strategic implications. By espousing a qualitative methodology, namely grounded theory, this study builds on existing theoretical capital and investigates the factors contributing to managerial career change, which is defined as a manager’s voluntary decision to exit the hospitality industry and seek employment in other segments of the economy. Ten in-depth interviews with individuals who had invested in hospitality degrees, so as to take on management-level positions, but subsequently decided to pursue other careers, have provided insight on the factors contributing to such decisions. Our findings should be of interest to industry stakeholders, as they may assist in further theorizing the social process leading to managerial career change.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1862017","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43375028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
The Impact of Corporate Social Responsibility on Behavioral Intention: Customers’ Responses to Two Types of Fit 企业社会责任对行为意向的影响：顾客对两种契合度的反应
IF 3.5
International Journal of Hospitality & Tourism Administration Pub Date : 2020-12-17 DOI: 10.1080/15256480.2020.1862016
Jiseon Ahn, Shi-chang Lu
{"title":"The Impact of Corporate Social Responsibility on Behavioral Intention: Customers’ Responses to Two Types of Fit","authors":"Jiseon Ahn, Shi-chang Lu","doi":"10.1080/15256480.2020.1862016","DOIUrl":"https://doi.org/10.1080/15256480.2020.1862016","url":null,"abstract":"ABSTRACT Although interest is increasing in understanding customers’ corporate social responsibility (CSR) behavior, empirical research examining potential mediators between CSR activities and customers’ patronized behavior remains lacking. Thus, based on congruence theory, this article explores the role of CSR fit in behavioral outcomes. This study further developed and introduced dual types of fits, including customer–CSR fit and company–CSR fit in the hotel context. The two fits are tested as the consequence of CSR perception and antecedent of revisit intention. By using SmartPLS, results show that customers tend to exhibit revisit intention when they perceived the similarity between hotel and CSR activities than personal value relevance. The findings suggest that hotel companies need to design their CSR strategies to enhance congruence through effective communication.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2020-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15256480.2020.1862016","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46929445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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