Electronic Journal of Information Systems in Developing Countries最新文献

{"title":"Dark side of IT: A misleading expression?","authors":"Silvia Masiero","doi":"10.1002/isd2.12293","DOIUrl":"10.1002/isd2.12293","url":null,"abstract":"<p>Research on the “dark side” of information technology (IT) is becoming diffused in the information systems (IS) field. Focused on the negative consequences of IT on individuals, organizations and the society, such a literature has, however, neglected the contribution of ICT4D research to the debate. This paper draws on two streams of research—respectively, on digital identity systems for social protection and biometric humanitarianism—to highlight the limits of the notion of a “dark side” of IT. Using a design justice lens, it illuminates how adverse features can be purposefully designed into technology, directly producing the detrimental outcomes that cause harm on its users. Through this perspective, the notion of a “dark side” of IT is contrasted with that of a “dark matter” pointing to the substantial, rather than accidental, nature of harm generated through IT. Implications are drawn for IS research, highlighting how existing works from the ICT4D field support the “dark matter” thesis.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133569487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Legitimization of data quality management practices in health management information systems: A soft systems methodology perspective","authors":"Martin Bright Msendema,&nbsp;Wallace Chigona,&nbsp;Benjamin Kumwenda,&nbsp;Jens Kaasbøll,&nbsp;Chipo Kanjo","doi":"10.1002/isd2.12289","DOIUrl":"10.1002/isd2.12289","url":null,"abstract":"<p>Recognizing the significance of data for policy change to improve population health, many developing countries and Health Partners have invested for decades in Health Management Information System (HMIS). Despite huge investments in technologies and capacity building to support the management of routine health data, there is still a problem in trying to make substantial improvements on gains made so far. A number of researchers have reported on lack of motivation, ownership, data use and work overload as some of the reasons explaining the persistent problem with routine health data quality. However not much has been reported on how legitimacy seekers and providers negotiate for the legitimacy of data quality management practices. We drew on this gap to explore how gaps are negotiated between the legitimacy seekers and the legitimacy providers when seeking legitimacy of data quality management practices in HMIS at micro level. Using institutional theory pillars: institutionalization and legitimation, we framed our qualitative study in soft systems methodology (SSM). We collected data using observations, semi-structured interviews, and study of artifacts to answer our question based on the Malawi's District Health Information System (DHIS2) use case. Our findings revealed three factors shaping the gap negotiation: coercive approach, technical support and social relationship and moral judgment. The paper's contribution is two-fold, (a) from a practical perspective we identify the pertinent context issues that come into play when negotiating a gap between the data cadres and the managers (from the Ministry of Health and partners) in the course of seeking legitimacy of data quality management practices; (b) theoretically we promote the application of SSM models with an institutional perspective in making sense of complex situations relating to legitimation.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115238542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exploring the anti-corruption abilities of e-procurement in Ghanaian mining companies","authors":"Chelteau Barajei,&nbsp;Kwabena Obiri-Yeboah,&nbsp;Elijah Kusi,&nbsp;Abdul Muhsin Z. Mohammed,&nbsp;Abdul Manaan Osman,&nbsp;Francis Gyimah","doi":"10.1002/isd2.12288","DOIUrl":"10.1002/isd2.12288","url":null,"abstract":"<p>The anti-corruption capabilities of e-procurement have not gotten any attention in Ghana, although the success factors of e-procurement adoption have been thoroughly researched. The study's main objective is to assess how e-procurement may reduce procurement fraud and corruption in Ghanaian mining enterprises. A self-administered questionnaire was used to gather information on the extent to which e-procurement anti-corruption factors outlined in the literature reduced procurement fraud and corruption in Ghanaian mining firms from the perspectives of sector practitioners. The data was then analyzed using factor analysis. The study revealed the breaking of the monopoly of power, transparency and accountability, and breaking of information asymmetry, as e-procurement anti-corruption variables that combat procurement fraud and corruption in the mining companies. The most effective e-procurement factor for preventing procurement fraud and corruption is the breaking of the monopoly of power, followed by transparency and accountability, and the least is the breaking of information asymmetry. To reduce procurement fraud and corruption, the government and organizations that manage procurement activities will now have a better understanding of the e-procurement anti-corruption activities and be guided as such.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115708075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A TOGAF based interoperable health information system needs assessment for practitioner–patient interaction","authors":"Prosper Tafadzwa Denhere,&nbsp;Ephias Ruhode,&nbsp;Munyaradzi Zhou","doi":"10.1002/isd2.12284","DOIUrl":"10.1002/isd2.12284","url":null,"abstract":"<p>eHealth systems have been created in most developing countries to facilitate the functioning of healthcare operations and as such various healthcare applications are existing as fragmented silo systems. Such autonomous standalone systems do not communicate through a network thereby making it a challenge to share healthcare data. Therefore, to re-engineer health information systems (HISs) to develop interoperable adaptive enterprise architecture (EA) systems for healthcare, the study aimed to discover and capture healthcare interoperability functional imperatives through understanding the expectations of healthcare practitioners and patients on post-development of an interoperable HIS. Therefore, the study's aim was to determine the HISs interoperability perceived functional expectations by both patients and practitioners in fulfilling their healthcare receipt and provision needs in an integrated healthcare environment, respectively. The Open Group Architecture Framework (TOGAF) was used as the main study framework to guide the classification of the expectations from the HIS by patients and practitioners deriving the needs from the four domains which are, business architecture (BA), application architecture (AA), data architecture (DA), and technical architecture. The study used interviews and questionnaire surveys to collect qualitative and quantitative data respectively. The study used purposive sampling to select interview participants. A total of 19 interviews were conducted with healthcare practitioners. Questionnaires were collected from 71 healthcare practitioners and 143 patients and analyzed quantitatively respectively to understand the most significant needs anticipated in an interoperable HIS. The research targeted age groups of at least 20 years and above. The study discovered that patients and practitioners expect the interoperable healthcare environment to support the acquisition of disease knowledge through healthcare surveillance synergies; create healthcare awareness through coordinated digital interactions; augmentation of healthcare intelligence for patient-care through the healthcare knowledgebase; allow treatment collaboration by various healthcare practitioners in the healthcare ecosystem and mostly achieving a guaranteed healthcare system security and assurance environment.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129728667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Assessing the failure of Open Government Data initiatives in Brazil","authors":"Guilherme Costa Wiedenhöft,&nbsp;Charalampos Alexopoulos,&nbsp;Stuti Saxena,&nbsp;Nina Rizun,&nbsp;Ricardo Matheus","doi":"10.1002/isd2.12286","DOIUrl":"10.1002/isd2.12286","url":null,"abstract":"<p>While assessing the potential of a particular digital innovation initiative, especially when it has implications for a range of societal stakeholders, it becomes pertinent to understand the possible bottlenecks in its acceptability as well. In this regard, the present study seeks to understand how the Open Government Data (OGD) initiatives in Brazil are being confronted with bottlenecks in terms of their execution and acceptability. This exploratory study adopts a qualitative cross-sectional research approach wherein interviews are being conducted with 11 managers working in public organizations and are directly associated with the OGD initiatives. Findings from the interview responses delineate internal and external factors, resource availability, data maintenance, and lack of knowledge as the key determinants for the bottlenecks associated with the execution and acceptability of OGD initiatives by the societal stakeholders. The study's originality lies in its theoretical contribution towards an understanding of how a novel digital innovation-OGD, in the present case- is fraught with impediments in terms of its execution and acceptability. The study concludes with directions for further research and practitioner implications.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114514298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Factors influencing mobile banking adoption in India: The role of government support as a mediator","authors":"Noopur Saxena,&nbsp;Navneet Gera,&nbsp;Mayur Taneja","doi":"10.1002/isd2.12287","DOIUrl":"10.1002/isd2.12287","url":null,"abstract":"<p>This study aims to objectively examine the factors influencing mobile banking adoption in India. There has been a model put forth that is founded on the unified theory of acceptance and use of technology and technology readiness. Data was collected from 536 mobile banking users. The primary determinants influencing mobile banking adoption were assessed using structural equation modeling. The study's conclusions indicate that the most significant predictors of behavioral intention to use mobile banking are factors such as performance expectancy, effort expectancy, social influence, optimism, and innovativeness. The relationship between users' behavioral intentions and adoption of mobile banking is partially mediated by government support. With the help of this study, mobile banking service providers in urban India will be better able to develop new services or modify current ones to boost the adoption of mobile banking.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115868544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Implications of regulatory policy for building secure agile software in Nigeria: A grounded theory","authors":"Abdulhamid A. Ardo,&nbsp;Julian M. Bass,&nbsp;Tarek Gaber","doi":"10.1002/isd2.12285","DOIUrl":"10.1002/isd2.12285","url":null,"abstract":"<p>Nigeria is ranked second worldwide, after India, in reported incidences of cyberattacks. Attackers usually exploit vulnerabilities in software which may not have adequately considered security features during the development process. Agile methods have the potential to increase productivity and ensure faster delivery of software, although they tend to neglect non-functional requirements such as security. The implementation of government policies, such as the Nigeria Data Protection Regulation (NDPR) Act 2019, impacts the security activities carried out by agile teams. Despite its significance, there is a paucity of research on security issues especially in the Agile Software Development (ASD) domain. To address this gap, a grounded theory study was conducted with 15 agile software practitioners in Nigeria. Based on our analysis of the interview transcripts, we developed a grounded theory of the security challenges confronting agile practitioners. The four challenges identified were (a) a lack of collaboration between security and agile teams; (b) the tendency to use foreign software hosting companies; (c) a poor cybersecurity culture; and (d) the high cost of building secure agile software. We used these challenges to identify gaps within the existing secure ASD and found a lack of indigenous software hosting companies in Nigeria. Our study also revealed tensions between the Nigerian regulatory environment and agile software developers' compliance. While practitioners acknowledged the government's efforts, there were concerns about the practicality of implementing such legislation. We recommend government action to increase awareness of local software hosting companies' capabilities, and closer collaboration between agile and security teams. Thus, the novel contribution of this article is the development of the policy adherence challenges (PAC) model.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.12285","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128858424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge management and the revamping of economic development opportunities in the Niger Delta","authors":"Kizito Ogedi Alakwe,&nbsp;Temidayo Olugbenga Ibitoye","doi":"10.1002/isd2.12283","DOIUrl":"10.1002/isd2.12283","url":null,"abstract":"<p>This paper investigates the centrality of knowledge management as an enabler of economic development opportunities in the Niger Delta region. Given the developmental challenges facing the Niger Delta region, it is imperative that knowledge management should be harnessed as a tool for development. From the prism of PIND and leveraging a qualitative and descriptive approach, this study adopts focus group discussions and in-depth interviews to affirm that knowledge management is an effective tool for fostering economic development. Results reveal that while information on development is not readily available to the citizens of the region, as well as a low level of awareness of developmental initiatives within local communities, the study contends that in order to stimulate economic development in the Niger Delta region, a robust knowledge management framework that takes cognisance of the innate needs of the people through citizen engagement must be instituted. Also to be considered is the literacy level, the medium of communication and the physical terrain of the region, which makes it challenging to extend developmental activities to all corners of the Niger Delta. The study, therefore, recommends the use of social media to improve information dissemination and the formation of knowledge clusters facilitated by ICT to expand the scope of operations in all local communities in the region.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124430336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Challenges and barriers faced by older adults to access legislative e-participation platforms in Brazil","authors":"Luiza Junqueira,&nbsp;André P. Freire,&nbsp;André Grützmann,&nbsp;Emilene Zitkus","doi":"10.1002/isd2.12274","DOIUrl":"https://doi.org/10.1002/isd2.12274","url":null,"abstract":"<p>With the steady increase of the aging population in Brazil, older adults demand government services and actions more than ever. The present exploratory study analyzed the challenges and barriers faced by older adults when accessing legislative e-participation platforms, considering whether the challenges would interfere with these citizens' empowerment. The study employed qualitative evaluations with 20 participants over 60 years old on the e-Cidadania and e-Democracia platforms. It involved responding to a questionnaire, using the platform—while usability tests and observation were conducted—and a post-test interview. The results showed that, in general, the participants were interested in contributing to the e-participation platforms and considered that these systems provide representativeness to them. However, the negative aspects of the design contribute to skepticism among older adults, which can demotivate them to use the resources. The results highlight how the interface features reinforce participants' distrust in the government and distrust in the e-participation process as soon as they realize the information and language are complicated and the resource is difficult to use. They stressed that a more accessible language and a simplified organization of web pages could facilitate the use and boost older people's engagement with these platforms. The results provide reflections on the design of e-participation systems and processes to promote real political participation of older adults in society. Although the study is not representative of the Brazilian older adult population, the qualitative findings and recommendations were delivered to the Accessibility commission of the Brazilian Chamber of Deputies and have been used for guidance and improvements in the platforms.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50153368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of e-government services on customer satisfaction in the private sector: A case study of the Kingdom of Bahrain (SIJILAT), an online commercial registration","authors":"Reem AL-Kaabi","doi":"10.1002/isd2.12275","DOIUrl":"10.1002/isd2.12275","url":null,"abstract":"<p>Countless e-government program initiatives have been introduced to profit each section of society in the Kingdom of Bahrain: citizens, residents, government entities, and workers' business ventures. It is getting more important to have e-Government systems to supply services to businesses that use them (e-G2B). To improve the Kingdom's national economy, the Information and Government Authority (IGA) has launched a virtual one-stop solution available through multiple channels offering a unified service where citizens and Commercial Registration holders can use a single streamlined form to apply, renew or terminate multiple licenses concurrently; this is the Business License Information System (SIJILAT). This study aims to assess Bahraini customers' satisfaction with the SIJILAT service. A quantitative method is followed with a questionnaire to gather data; six factors: accessibility, information, security, reliability, trust, and perceived ease of use found to effectively affect service quality, and, in which it affects positively and enhances customer satisfaction. The theoretical contribution of this research will enhance the theoretical literature and knowledge related to its topic. The current research will contribute to the few studies conducted in Bahrain and the Middle East on e-government and customer satisfaction with these services. A key outcome of the research will be the ability of e-government officials who make decisions to determine the significant factors that play a role in G2B success, particularly ones to which they should pay attention to obtain the maximum return on their technology investment.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2023-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129241779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}