Electronic Journal of Information Systems in Developing Countries最新文献

{"title":"The challenges of cloud adoption among South African small to medium enterprises: A thematic analysis","authors":"Ronald Mudzamba,&nbsp;Karl van der Schyff,&nbsp;Karen Renaud","doi":"10.1002/isd2.12235","DOIUrl":"10.1002/isd2.12235","url":null,"abstract":"<p>The successful use of Information and Communication Technologies (ICTs) by Small to Medium Enterprises (SMEs) remains a persistent problem within developing economies where they face several technical and skills-related challenges. Although cloud services can mitigate some of these challenges, many SMEs fail to adopt cloud services. Therefore, the main objective of this paper was to develop key recommendations (based on a high-level cloud services adoption framework) which South African SMEs could use to guide them in their adoption of cloud services. To develop our recommendations, we conducted 13 semi-structured interviews with nine South African SMEs within the Eastern Cape province. These were thematically analyzed and the findings used to create a high-level cloud services adoption framework. Our findings indicate that technical expertise (i.e., knowledge) amongst SMEs plays a vital role in the cloud adoption process. Those SMEs who do realize the importance of such technical expertise often use intermediaries to achieve successful adoption of cloud services. We also found evidence to suggest that SMEs generally do not carry out comprehensive cloud adoption preparatory activities, consequently failing in their adoption of cloud services.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.12235","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115919403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of digital transformation in improving customer satisfaction: An empirical study on Egyptian hotels","authors":"Talaat A. Abdel-Hamid,&nbsp;Mohamed Abd el Aziz Sayed Ahmed,&nbsp;Mohamed Abdel Fattah Zohry,&nbsp;Ghada Atef Elshabrawy,&nbsp;Esam Mohamed Elgohary","doi":"10.1002/isd2.12234","DOIUrl":"10.1002/isd2.12234","url":null,"abstract":"<p>Nowadays, the acceleration toward digital transformation changes both the way business is done and customers behavior; so hotels have to keep pace with this rapid evolution and seek to digital transformation by adopting the advanced information technologies. This research was conducted with the aim of examining the effect of digital transformation on customer satisfaction so the research focuses on the most prominent information technologies related to the guest-cycle stages. The problem of this paper is summarized in the absence of the related literature in this subject concerning to the Egyptian hotels, as well as the lack of hotel managers and employees' awareness of the optimal utilization of information technologies, in addition to the shortage of the implemented advanced ITs in hotels. So, a survey was applied on 400 respondents in four and five-star hotel guests in three Egyptian cities, Cairo, Sharm-Elshiekh and Hurghada, to investigate the impact of guest-cycle ITs on customer-satisfaction in order to determine which set of ITs in the guest-cycle stages can affect the customers satisfaction, as well as determine the differences between guests perceptions toward the study variables and the differences between their preferences toward using ITs according to their demographic features including; nationality, age and gender. The results revealed the importance of all guest-cycle ITs for customer satisfaction, as each of them has a significant effect on customer satisfaction. As well as, the guests' preferences toward using ITs differ only according to their nationality.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-07-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126751421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Introducing online training for health staff: An institutional perspective","authors":"Aprisa Chrysantina,&nbsp;Johan Ivar Sæbø,&nbsp;Jens Johan Kaasbøll","doi":"10.1002/isd2.12233","DOIUrl":"10.1002/isd2.12233","url":null,"abstract":"<p>Online training has been gaining popularity for its flexibility and cost-efficiency. Its introduction challenges existing practices of in-service training which are mostly in the form of onsite training. Based on a participative, interpretive case study, we conceptualized in-service training as an institution, examining how the introduction of online training affected changes to the in-service training practices. Our research investigates three modes of in-service training; onsite training, self-paced online course, and synchronized online training. Two conflicting institutional logics that are associated with the first two modes of training emerge; onsite training logic and online training logic. The in-service training institution in Indonesia remained stable despite changes in technology used and the covid pandemic. The logic of onsite training continued to be dominant throughout the period, and most training practices in onsite training were carried over to the online training without reflections.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.12233","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122006361","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A smart city qualitative data analysis model: Participatory crowdsourcing of public safety reports in South Africa","authors":"Aubrey Currin,&nbsp;Stephen Flowerday,&nbsp;Edward de la Rey,&nbsp;Karl van der Schyff,&nbsp;Greg Foster","doi":"10.1002/isd2.12232","DOIUrl":"10.1002/isd2.12232","url":null,"abstract":"<p>Increased urbanization against the backdrop of limited resources complicates city planning and the management of functions, including public safety. The smart city concept can help, but most previous smart city systems have focused on utilizing automated sensors and analyzing quantitative data. In developing nations, limited resources make using the mobile phone to enable the crowdsourcing of qualitative public safety reports from the public a more viable option. However, there is no best practice for analyzing such citizen reports for a smart city in a developing nation. Given the rise of megacities in developing nations, many of which struggle to provide access to vital resources, this study developed and tested a model for guiding the analysis of unstructured natural language texts instead of traditional sensory data. In the study, citizens engaged with the project and 663 usable reports were received. Following a design science approach, the model was developed through an extensive review of related literature, and assessed and refined by observing the associated model prototype. This study emphasizes that a city-specific ontology needs to be developed and that natural language processing should be its focus, specifically within the larger context of our smart city qualitative data analysis (SCQDA) model. Together, these aspects enable this study to contribute practically, as we prove that cities in developing nations can improve the lives of their citizens using that which is already at their disposal instead of specialized (and often expensive) sensory networks.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.12232","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132060391","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Critical factors affecting the decision to adopt cloud computing in Saudi health care organizations","authors":"Faouzi Ayadi","doi":"10.1002/isd2.12231","DOIUrl":"10.1002/isd2.12231","url":null,"abstract":"<p>This research aims to identify factors that affect cloud computing (CC) adoption decisions among Saudi health care organizations. More precisely, a research model has been developed and tested to present factors that can facilitate or inhibit the decision to adopt CC in such organizations. In addition to its theoretical contributions, this model would help to formulate some recommendations that can aid IT/IS managers in Saudi health care organizations in making the right decisions when adopting cloud solutions. These managerial contributions are very interesting since the health care sector is very advanced and the number of health care organizations searching for new and effective IT solutions is growing quickly in Saudi Arabia. A quantitative type of research was conducted using a self-administered survey methodology. Data collected from 123 Saudi health care organizations are used to test the research hypotheses. They are analyzed by using XLStat by structural equation modeling. The findings revealed that top managers' support and adequate resources, competitive pressure, and security and compatibility, representing organizational, environmental and technology factors, respectively, are perceived as significant factors for adopting a CC system. Considering the direct and indirect effects of the main variables on CC decisions regarding adoption, we propose some recommendations that would benefit decision-makers and scholars in this area.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122126344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"What leads to cyberslacking intentions among students in Pakistan: An enhanced theory of planned behavior perspective","authors":"Muhammad Shehzad Hanif,&nbsp;Abu Bakar Abdul Hamid,&nbsp;Atzaz Khurshid,&nbsp;Muhammad Farooq Tariq Butt","doi":"10.1002/isd2.12224","DOIUrl":"10.1002/isd2.12224","url":null,"abstract":"<p>Cyberslacking or nonproductive activity in the classroom environment is one of the key problems that academicians face today. This study aims to investigate various determinants of cyberslacking attitudes and intentions among students enrolled in higher education institutions in Pakistan to bridge the gap in the literature about the limited understanding of cyberslacking behaviors of students in the developing world. Structural equation modeling (SEM) technique was employed to analyze the relationships between determinants of cyberslacking attitude and intention based on the survey data collected from 403 students. Results suggest that lack of attention, apathy to course material, and student consumerism significantly contribute to cyberslacking attitudes among these students while attitude and student escapism drive the cyberslacking intentions. Perceived threat and habit fail to show any significant influence lending useful implications for the academicians and researchers. The research is concluded with limitations guiding future research direction.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134312124","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Investigating the drivers of cybersecurity enhancement in public organizations: The case of Jordan","authors":"Mohammad Atwah Al-ma'aitah","doi":"10.1002/isd2.12223","DOIUrl":"10.1002/isd2.12223","url":null,"abstract":"<p>Electronic government systems are broadly recognized in the modern era as useful and valid means of delivering e-services. As the importance and prevalence of e-government services have grown, increasing attention has necessarily been placed on the cybersecurity of electronic programs. Multiple drivers have been identified as contributing to the enhancement of cybersecurity, however, there is limited empirical research confirming these drivers. The main aims of this study are to investigate the drivers of e-government cybersecurity enhancement and determine the impact of cybersecurity on the effectiveness of e-government systems. The study constructs were extracted from the human–organization–technology (HOT) theory and institutional theory. A total of 500 questionnaires were randomly distributed to information technology department staff members and e-government officials in Jordanian ministries. The resulting data were analyzed using a structural equation modeling approach. The findings indicate that technical measures, the role of senior management, coercive pressures, and memetic pressures are important drivers for enhanced cybersecurity levels in governmental organizations. The results also show that enhancing cybersecurity levels in organizations promote the effectiveness of e-government services. These conclusions offer researchers and practitioners insight as to the drivers of an enhanced cybersecurity and the importance of cybersecurity in e-government as a whole.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130175583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Creating a culture: Reviewing expectations in EJISDC","authors":"Robert M. Davison","doi":"10.1002/isd2.12222","DOIUrl":"10.1002/isd2.12222","url":null,"abstract":"Scholarly endeavors are nothing other than community undertakings, in which authors, reviewers, editors and readers participate. The enhancement of academic disciplines is conditional on the involvement of their communities. In this collective effort, reviewers play a crucial role. However, the peer review process that is widely applied in academic scholarship is dependent on both the willingness and the competence of scholars to undertake reviews. This is as true at EJISDC as in any other journal, yet the particular focus of this journal on IS research in developing countries creates challenges that I address in this editorial. More specifically, we seek reviewers who are knowledgeable about (and ideally also undertake research on) IS in developing countries, who are willing to devote significant time to the review process even though few universities reward reviewing work, and who take the trouble to construct a review that is polite and yet critical, actionable and yet robust. Our 20 senior editors ideally recruit two reviewers for each manuscript that we assess as worthy of review (see Figure 1) for an outline of the stages of the review process. To facilitate that recruitment of reviewers we rely secondarily on the platform provided by ScholarOne, known as ManuscriptCentral, but primarily on our own networks of colleagues who are willing to serve as reviewers. ManuscriptCentral automatically identifies potential reviewers by matching keywords between the paper to be reviewed and the previously confirmed research areas of other scholars who have accounts on ManuscriptCentral with this or another journal from the same publisher, viz. Wiley. However, these automatically identified reviewers are rarely subject matter experts in the domain of IS in Developing Countries and we do not recommend that our senior editors invite them to review unless they happen to know them or there is some other demonstrably good basis for doing so. Instead, we suggest that our senior editors rely on their own networks of colleagues: people who are knowledgeable about the theoretical perspectives and methodological approaches adopted in the submitted manuscripts. Ideally, they will also be familiar with the context in which the research has been conducted. These may include current or former PhD students, local or remote colleagues, co-authors, as well as people with whom they have developed a professional acquaintance during their career. In principle, we believe that when a senior editor has an existing relationship with a reviewer, it is more likely that the person invited to review will complete the review, and indeed that they will do so at an appropriate level of quality and timeliness. Nevertheless, reviewers need to be realistic and organized: if you do not have the skills or the time to do a review by the deadline, it is better to decline at the outset rather than to accept the invitation and later fail to deliver. However, for some time we have noted that i","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115710280","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Social media: An essential capability for business effectiveness?","authors":"Paola Isabel Rodríguez Gutiérrez,&nbsp;María del Pilar Pastor Pérez,&nbsp;Jesús Collado Agudo","doi":"10.1002/isd2.12221","DOIUrl":"https://doi.org/10.1002/isd2.12221","url":null,"abstract":"<p>The issue of social media is rather new and unexplored in comprehending how this capability can improve effectiveness in emerging economies, in particular, that of the companies classified as micro, small and medium-sized (MSMEs). It is argued that some company and manager characteristics may affect the role of social media in business performance, therefore this research attempts to answer the following questions: Does the use of social media contribute to improving performance of MSMEs? How does the relationship behave according to the characteristics of the company and those of the manager? For this purpose, the resource-based view of the firm is used as a framework of the analysis, which was carried out with data collected before the COVID pandemic. To validate the proposed hypotheses, we used Structural Equation Model (SEM) with a sample of 229 Mexican enterprises. The main contribution of this study is twofold: providing empirical evidence on the existence of influence from social media capability to the business performance and effectiveness of MSMEs in a Latin American emergent economy, even before the imposition of radical constraints by the pandemic; and the key theoretical implication is a better understanding of the nature of this influence.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50148908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Dynamic service composition framework for service-oriented architectures based e-government in Cameroon","authors":"Bessala Bessala Célestin Parfait,&nbsp;Mouafo Mapikou Gaelle Laetitia,&nbsp;Atsa Etoundi Roger","doi":"10.1002/isd2.12218","DOIUrl":"10.1002/isd2.12218","url":null,"abstract":"<p>E-government has become a strategic tool for managing public administration. It makes it possible to improve interoperability between government's computer systems agencies. Taking profit to technological advances, notably the internet and web services, it has been associated with service-oriented architectures (SOA). Service-oriented e-government has thus grown rapidly in developed countries. He has also gradually established itself in many projects in developing countries to take advantage to the economic benefits derived from SOA. However, when the activity of stakeholders becomes important in an e-government based on SOA, the scalability becomes a major challenge. This is even more striking in developing countries, which suffer from less robust infrastructures and poor energy supply. The scalability has its origins mainly in dynamic service composition operations. This is why this work proposes to improve the dynamic service composition layer to deal with the scalability in case of service-oriented e-government in developing countries. This makes it possible to construct and dynamically enrich each system with a service composition server, a registry and a library of requests associated with their composite services. Thus, each system checks its ability to process a request locally before sending it to a higher-level system. The paper demonstrates that using this participatory approach, the latency of the majority of end-user requests is significantly shortened. Beyond this important aspect, our approach can provide with a good solution for Cameroon suffer from infrastructural insufficiency and energy instability. The evaluation of this architecture gave us satisfactory results.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2022-03-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126530983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}