{"title":"Digitization and Productivity in Senegalese SMEs: An Examination of Internal Structural Factors","authors":"A. Sankhare, M. Ertz, A. Kazemipour","doi":"10.1002/isd2.70078","DOIUrl":"https://doi.org/10.1002/isd2.70078","url":null,"abstract":"<p>The effects of digitization in small and medium-sized enterprises (SMEs) vary, even when resources are available. Success depends not only on resource availability but also on how effectively these resources are used, by analyzing the mechanisms that drive these effects and integrating them within the business. This study investigates how different forms of internal capital, as strategic resources, influence the digitization process and the productivity of Senegalese SMEs. This includes technological capital, general and specific human capital, infrastructure, and organizational capital, and their impact on the adoption and use of digital tools in SMEs. A quantitative cross-sectional design was employed, with a structured questionnaire to assess the perceptions of 255 respondents, comprising managers and employees, from 120 SMEs across multiple sectors in Senegal about digital technology adoption and its impact on productivity. Principal component analysis and multiple regression were used to analyze relationships among variables. The findings highlight that digitization positively influences the productivity of Senegalese SMEs, with each internal factor playing a significant role. A bootstrapped mediation analysis nevertheless indicates that digitization does not mediate the relationship between internal resources and productivity: once resource endowments are held constant, the indirect path through digitization is not significant. The results show that effectively integrating internal resources supports digitization and improves organizational performance. Theoretically, this study adds to the literature on digitization and SME performance in Africa by testing an integrated explanatory model in which digitization is positioned as the mechanism linking internal resources to productivity, and by showing that this mediating role is not supported in the Senegalese SME context. From a managerial perspective, digitization should be part of the firm's overall strategy rather than seen only as a technical solution. Aligning digital initiatives with long-term objectives can lead to substantial improvements in performance and competitiveness.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 6","pages":""},"PeriodicalIF":1.6,"publicationDate":"2026-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.70078","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"149099409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Roya Gholami, Stanley O. Zebulon, Neetu Singh, Farid Shirazi
{"title":"An Exploratory Analysis of Policy, Digitalization, and Impact Finance in Nigeria's Sustainable Development Agenda","authors":"Roya Gholami, Stanley O. Zebulon, Neetu Singh, Farid Shirazi","doi":"10.1002/isd2.70076","DOIUrl":"https://doi.org/10.1002/isd2.70076","url":null,"abstract":"<div>\u0000 \u0000 <p>This paper examines the relationship between impact investing, inclusive business models, and government policy in Nigeria through the lenses of ecosystem theory and the theory of change. Adopting an ICT4D 2.0 perspective, it explores how fintech and digital ecosystems promote inclusive growth by enabling base-of-the-pyramid populations to become active value creators. Using an exploratory mixed-methods approach, the study analyzes data from 63 ecosystem experts through qualitative thematic analysis. The findings reveal a key paradox: while stakeholders attribute development barriers to weak governance, the evidence identifies limited awareness and knowledge as the primary constraint. The paper concludes by proposing an adapted digital ecosystem framework and practical recommendations to strengthen collaboration and digital payment ecosystems across sub-Saharan Africa.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 5","pages":""},"PeriodicalIF":1.6,"publicationDate":"2026-09-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148942346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Critical Success Factors for Blockchain Technology Integration for Effective Tourism Supply Chain Management in Tanzania","authors":"Pendo Rwabukoba, Hilda Mwangakala, Gilbert Gilbert","doi":"10.1002/isd2.70077","DOIUrl":"https://doi.org/10.1002/isd2.70077","url":null,"abstract":"<div>\u0000 \u0000 <p>Tourism supply chains in developing countries face persistent challenges, including fragmented information flows, weak inter-organizational trust, limited data transparency, and inadequate digital integration. Blockchain technology offers mechanisms to address these challenges through tamper-resistant records, traceability, transparency, and secure information sharing. However, its integration into tourism supply chain management remains limited in Tanzania, and the critical success factors that shape its effective use are not yet well understood. This study examines the critical success factors influencing the effective integration of blockchain technology in tourism supply chain management in Tanzania. Drawing on the technological–organizational–environmental (TOE) framework and selected user-acceptance constructs from the unified theory of acceptance and use of technology (UTAUT), the study develops and tests a quantitative model linking technological, organizational, environmental, and perceived benefit factors to effective BCT use in tourism supply chain management. Data were collected through a structured questionnaire administered to 128 tourism-sector stakeholders in Arusha, Tanzania, and analyzed using confirmatory factor analysis and structural equation modeling. The findings show that technological factors, particularly accessibility, effort expectancy, privacy and security, and performance expectancy, significantly influence the effective use of BCT. Organizational factors, including ICT policy, funding, and management commitment, also have positive effects. ICT infrastructure is positively associated with effective BCT use, while social influence and rules and regulations show negative effects in the current Tanzanian context, suggesting that institutional uncertainty and limited blockchain awareness may constrain adoption. Perceived benefits, including traceability, data transparency, immutability, and trustworthiness, further strengthen BCT effectiveness. The study contributes to information systems research by clarifying how organizational readiness and user-perceived technological value jointly shape blockchain integration in a developing-country tourism supply chain context.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 5","pages":""},"PeriodicalIF":1.6,"publicationDate":"2026-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148942072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"On Generating Text: Editorial Guidance on Generative and Agentic AI for Authors and Reviewers","authors":"Hameed Chughtai","doi":"10.1002/isd2.70075","DOIUrl":"https://doi.org/10.1002/isd2.70075","url":null,"abstract":"","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 5","pages":""},"PeriodicalIF":1.6,"publicationDate":"2026-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148784182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hameed Chughtai, Robert Davison, Antonio Diaz Andrade, Luiz Antonio Joia, Guillermo Rodríguez-Abitia, Silvia Masiero, Priya Seetharaman, Mathias Hatakka, Deepak Saxena, Carolien van den Berg, Kenichiro Onitsuka, Adheesh Budree, Atika Kemal
{"title":"How Does Epistemic Violence Look?","authors":"Hameed Chughtai, Robert Davison, Antonio Diaz Andrade, Luiz Antonio Joia, Guillermo Rodríguez-Abitia, Silvia Masiero, Priya Seetharaman, Mathias Hatakka, Deepak Saxena, Carolien van den Berg, Kenichiro Onitsuka, Adheesh Budree, Atika Kemal","doi":"10.1002/isd2.70074","DOIUrl":"https://doi.org/10.1002/isd2.70074","url":null,"abstract":"","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 5","pages":""},"PeriodicalIF":1.6,"publicationDate":"2026-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148696002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nelson Tomé Cossa, Tiago de Sousa Ribeiro, Antonio Reinaldo Silva Neto, Jairo Simião Dornelas
{"title":"Digital Inclusion in Public Spaces of Access to Information Technology and Communication: The Voice of Community Telecenters in Recife's City","authors":"Nelson Tomé Cossa, Tiago de Sousa Ribeiro, Antonio Reinaldo Silva Neto, Jairo Simião Dornelas","doi":"10.1002/isd2.70073","DOIUrl":"https://doi.org/10.1002/isd2.70073","url":null,"abstract":"<p>This study examines how community telecenters operate as public spaces for digital inclusion within e-government initiatives in Recife, Brazil. Although Community Technology Centers (CTCs) are frequently promoted in ICT4D policies as mechanisms for expanding digital citizenship and access to public services, less is known about how these initiatives are experienced and appropriated in everyday practice within marginalized urban contexts. The research adopts an interpretive qualitative case study design focused on the telecentro.BR program implemented at a community telecenter located in Recife, Northeast Brazil. Data were collected through semi-structured interviews with coordinators, monitors, and users, complemented by documentary analysis of public policies, institutional reports, and program guidelines. The empirical material was examined through thematic content analysis. The findings reveal three central dynamics. First, the telecenters' operation was heavily affected by political discontinuity, generating instability in staffing, technical support, and long-term planning. Second, users perceived the telecenter primarily as a place for temporary qualification courses rather than as an open public access venue for continuous digital engagement and e-government services. Third, infrastructural limitations and symbolic barriers reduced community appropriation of the space, weakening its role as a locally embedded digital inclusion initiative. This study contributes to ICT4D and e-government literature by demonstrating that the effectiveness of telecenters depends not only on technological infrastructure, but also on governance continuity, community appropriation, and the alignment between policy design and local realities. The findings further extend discussions on digital inclusion by showing how institutional and symbolic barriers may reproduce exclusionary dynamics even within policies explicitly designed to promote inclusion.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 4","pages":""},"PeriodicalIF":1.6,"publicationDate":"2026-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.70073","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148386959","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 4","pages":""},"PeriodicalIF":1.4,"publicationDate":"2026-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148085299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 4","pages":""},"PeriodicalIF":1.4,"publicationDate":"2026-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148083151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 4","pages":""},"PeriodicalIF":1.4,"publicationDate":"2026-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148083152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"92 3","pages":""},"PeriodicalIF":1.4,"publicationDate":"2026-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"148094766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}