Electronic Journal of Information Systems in Developing Countries最新文献

{"title":"Agent-Based Referral Decision Support Framework for Medical Services Identification: A Design Science Approach","authors":"Teshager Worku,&nbsp;Seffi Gebeyehu,&nbsp;Amare Lakew","doi":"10.1002/isd2.70030","DOIUrl":"https://doi.org/10.1002/isd2.70030","url":null,"abstract":"<div>\u0000 \u0000 <p>Even though much emphasis has been given to healthcare in low- and middle-income countries (LMICs), referral decision systems and the interfaces linking the various levels of healthcare have been under-researched. LMICs are often challenged with systemic inefficiencies, including a gap in decision-making skills, limited autonomy, poor ability to interact with the environment, lower intelligence in problem-solving, and poor collaboration between health institutions. Such intrinsic complexity of inefficiencies and diversity of care can be tackled by developing flexible, dynamic, reliable, and intelligent decision support systems. However, there is no decision support mechanism to aid physicians in making referral decisions in the Ethiopian context. This study aims to develop an agent-based decision support framework to support clinicians in identifying required services after referral is indicated. Following the design science approach, the adaptive framework with a layered architecture enables the process of diverse clinical input parameters to enhance data sharing and evidence-based decision-making while preserving data privacy. By providing clinicians with structured support and addressing data heterogeneity, the framework mitigates the limitations of bounded rationality in complex referral processes. For evaluation purposes, the study conducted a usability evaluation framework (<i>n</i> = 12). The usability level for each factor and the proposed decision support framework achieved an excellent level (above 80%). The evaluation result revealed that users seem to have the impression that the system is easy to understand, efficient to use, and offers a manageable interaction. This study contributes to both theory and practice by demonstrating the practical application of bounded rationality within a healthcare referral framework, validated through usability testing, leading to improved efficiency and quality of medical referrals to health clinicians, medical doctors, and the Amhara Region Health Bureau.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 5","pages":""},"PeriodicalIF":1.4,"publicationDate":"2025-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144832867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Integration of e-Health With e-Governance: An ANT Translation of the Influencing Factors","authors":"Laizah Mutasa,&nbsp;Tiko Iyamu","doi":"10.1002/isd2.70029","DOIUrl":"https://doi.org/10.1002/isd2.70029","url":null,"abstract":"<div>\u0000 \u0000 <p>There is a lack of integration between e-health and e-governance concepts, contributing to complexity and challenges for governments and service delivery in many countries. This has led to challenges such as a lack of cohesion of government activities from both health and governance perspectives, including poor service delivery. The study seeks to examine the factors that influence the integration of e-health with e-governance. The case study approach was employed using Namibia as the case. The interpretive approach was followed, and qualitative data were collected from both e-health and e-governance perspectives. Actor-network theory (ANT) was employed to guide the analysis. The analysis reveals the factors influencing the integration of e-health and e-governance, including alignment between business and technology, environmental assessment, collaboration among actors, enterprise architecture, skill and retention, and critical success factors. Based on these factors, a framework was developed to guide the integration of e-health with e-governance. The framework has implications for organizations' focus on e-health, e-governance, and policymakers, including governments.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 5","pages":""},"PeriodicalIF":1.4,"publicationDate":"2025-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144758520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Enterprise Architecture Assessment and User Satisfaction Model Estimate in Statistical Organizations of African Countries","authors":"Arlindo Nhabomba,&nbsp;Bráulio Alturas,&nbsp;Isabel Machado Alexandre","doi":"10.1002/isd2.70028","DOIUrl":"https://doi.org/10.1002/isd2.70028","url":null,"abstract":"<div>\u0000 \u0000 <p>The objective of this study is to assess the current state of enterprise architecture (EA) and estimate the user satisfaction model (USM) in Statistical Organizations of African Countries (SOACs). The following inferential statistical techniques were used: hypothesis tests, principal components analysis (PCA), and multiple linear regression, to perform data analysis based on the judgments and opinions of the managers and Information Technology (IT) staff of SOACs. The study is based on several variables related to the performance and support of Information Systems and Technology (IST) in SOACs. The results confirmed the high complexity of IST in SOACs, which is further aggravated by the cyclical nature of statistical surveys and, for this reason, the poor integration and reuse of technological solutions associated with the absence of a formal EA. The results also led us to the conclusion that, as noted in general, in SOACs, user satisfaction is also positively influenced by IST when it is active, available, and reliable. An EA built from scratch will ensure optimized IST implementations, reducing common constraints and increasing the chances of getting real value from IST resources.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 5","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144681443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Analyzing the Factors of Business Digitalization and Their Impact on the Entrepreneurial Growth of the Handmade Toy Industry","authors":"Uma Shankar Yadav,&nbsp;Ravinder Rena","doi":"10.1002/isd2.70013","DOIUrl":"https://doi.org/10.1002/isd2.70013","url":null,"abstract":"<div>\u0000 \u0000 <p>The purpose of this research is to examine the impact of various factors of business digitalization, such as digital procurement (DP), digital technology (DT), artificial intelligence (AI), digital social media (DSM), digital marketing and sales administration (DMA), on entrepreneurial growth (EG) in the handmade toy industry. This study also explores the mediating impact of managing the flow of the supply chain (MSC) between DSM and EG and the moderating impact of management with customers (RMC) on EG. In this study, researchers used a field survey method for data collection with a sample of 150 to validate the proposed hypothesis through convenience sampling from young handmade toy business owners from the State of Uttar Pradesh, India. For data analysis, this study used a partial least square (PLS)-SEM tool to check the validity and reliability of the suggested model. The study findings prove entrepreneurial growth is much more affected by various factors of digitalization, such as DP, AI, DT, and DSM. These factors have a significant impact on entrepreneurial growth. This study investigates young entrepreneurs' (artisans') entrepreneurial leadership in marketing, supply, and production exploration as the role of AI, DT, DSM, and TM has remained unexplored. The results suggest that the top executives should work on identifying and developing various factors that can boost the entrepreneurial growth of the handmade toys industry. This study is unique because no study has been done on the impact of AI, DSM, and DT on the Indian handmade toys industry. This study used the Dynamic Capability Theory (DCT), resource-based view (RBV) and extended the digital capability perspective.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 4","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-07-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144589728","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Correction to “Unveiling the Enigma: Exploring Organizational Dysfunctional Learning Modes and Institutional Amnesia in the Indian Universal Service Obligation Fund”","authors":"","doi":"10.1002/isd2.70027","DOIUrl":"https://doi.org/10.1002/isd2.70027","url":null,"abstract":"<p>Kayum, A., Md. S. Abdin, B. Mishra, and S. Kayum. 2024. “Unveiling the Enigma: Exploring Organizational Dysfunctional Learning Modes and Institutional Amnesia in the Indian Universal Service Obligation Fund.” <i>Electronic Journal of Information Systems in Developing Countries</i> 90, no. 5: e12323. https://doi.org/10.1002/isd2.12323.</p><p>Figure 3 was inadvertently repeated as Figure 4. The correct Figure 4 is given below:</p><p>We apologize for this error.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 4","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.70027","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144519808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Implications of Inadequate Decision-Making—The Case Study of SCAEK Company","authors":"Fatima Berarma,&nbsp;Souheila Bouamama,&nbsp;Farid Latreche","doi":"10.1002/isd2.70025","DOIUrl":"https://doi.org/10.1002/isd2.70025","url":null,"abstract":"<div>\u0000 \u0000 <p>This study investigates the role of decision-making as a critical challenge in the implementation of Enterprise Resource Planning (ERP) systems, with a focus on the Algerian context. The first phase of this study involved the examination of several studies in the areas of ERP implementation, the decision-making process during ERP projects and its implications on the success or failure of the implementation. This was followed by the administration of semi-structured interviews with key members of the Cement Company of Ain El-Kebira (SCAEK), with the purpose of elucidating the impacts of the decision-making process on the failed ERP implementation. The study reveals that the centralization of strategic decision-making by the parent company (GICA) significantly influenced the implementation process. This top-down approach led to critical missteps, particularly in vendor and consultant selection, which failed to account for subsidiary-specific needs—ultimately contributing to project failure. This research underscores the pivotal role of decision-making—especially in early project phases—in shaping ERP outcomes. It advocates for decentralized, context-aware approaches to ERP planning and implementation, especially in multi-subsidiary structures.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 4","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144519695","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Conceptualizations of Barriers and Enablers for Effective Use of Representational Digital Technologies for Development: Public Service Functionaries' Perspectives","authors":"Ngoanamosadi Stanford Mphahlele,&nbsp;Raymond Mompoloki Kekwaletswe,&nbsp;Tshinakaho Relebogile Seaba","doi":"10.1002/isd2.70024","DOIUrl":"https://doi.org/10.1002/isd2.70024","url":null,"abstract":"<p>This paper aims to identify and conceptualize the factors that facilitate the effective use of representational digital technologies for development (RDT4D) and the challenges faced by public service functionaries in developing country. Using inductive thematic analysis, the study also seeks to develop a framework for the effective use of RDT4D. The paper used an online qualitative survey design with self-administered semi-structured questionnaires to collect data from 190 users. The findings highlight several enablers for effective use of RDT4D, including transparent interaction, representational fidelity, management support, and verification, alongside contextual strategies such as blended-training for user communities and effective stakeholder communication. Conversely, barriers identified include representational infidelity, transparency deficiencies, human capital, financial and operational constraints, lack of RDT4D competencies, and insufficient stakeholder involvement. Additionally, novel barriers such as lack of management support, user training deficiencies, and resistance to change were observed. This paper uniquely contributes to the field by presenting a framework that introduces two new drivers and three new barriers to the effective use of RDT4D. Practitioners can utilize this framework as a component of their technology and innovation strategies to design and implement community-centered RDT4D effectively, and to test its applicability in various contexts. United Nations members and policymakers may adopt this framework to enhance the effective use of RDT4D.</p>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 4","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/isd2.70024","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144473001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Human-Centric Digital Transformation in Industry 5.0: A Phenomenological Study of Family-Owned SME in Sri Lanka","authors":"Dilogini Sangarathas,&nbsp;Shivany Shanmugathas","doi":"10.1002/isd2.70026","DOIUrl":"https://doi.org/10.1002/isd2.70026","url":null,"abstract":"<div>\u0000 \u0000 <p>This phenomenological study explores human-centric digital transformation within Industry 5.0, specifically focusing on family-owned SMEs in Sri Lanka. Despite their crucial economic role, these businesses encounter distinct challenges, such as succession transformation and the preservation of traditional values amid technological advancements. This study addresses the significant gap in literature regarding Industry 5.0 digital transformation in family-owned SMEs, particularly in developing economies like Sri Lanka. By exploring the lived experiences of a third-generation family-owned business, the study provides novel insights into balancing technological progress with the preservation of traditional values, contributing to a deeper understanding of digital transformation in culturally embedded SMEs. Using Interpretative Phenomenological Analysis (IPA), the research explores the lived experiences of ‘Aaseer Mixture’, a third-generation family-owned food and snacks manufacturing SME located in Northern Sri Lanka. Key themes identified through detailed interviews with family members include ownership insights on digital integration, empowering family-centric digital evolution and digital integration for business strategies. The study reveals how family dynamics and intergenerational differences impact decision-making processes related to digital transformation. Emphasizing the need for inclusive strategies that consider the intersecting circles of ownership, family, and business, the study develops a new human-centric digital transformation model tailored for family-owned SMEs. This model balances technological progress with the preservation of core family values and traditions, offering valuable insights for navigating digital integration. By highlighting the necessity of embracing digital technologies to maintain relevance and attractiveness to future generations, the study contributes to the literature on digital transformation in family-owned SMEs, especially within developing economies.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 4","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144473002","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of Knowledge Transfer and Sharing on Sustainable Family Business Performance: The Moderating Role of Digital Transformation","authors":"Nandini Varshney,&nbsp;Krishna Dixit,&nbsp;Sukriti Pandey,&nbsp;Satya Ranjan Acharya","doi":"10.1002/isd2.70016","DOIUrl":"https://doi.org/10.1002/isd2.70016","url":null,"abstract":"<div>\u0000 \u0000 <p>Sustainable family business performance has a complex relationship with knowledge transfer and knowledge sharing, as well as the mediating role of digital transformation and innovation capability of family businesses. This study examines these dynamics within family businesses in India. Data was collected from 259 family businesses using a survey method, and the analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show positive and significant relationships among most variables, except for knowledge transfer and digital transformation, which showed a positive but insignificant effect. This weak correlation can be attributed to several factors, such as cultural and value differences and a lack of integrity and trust across generations. This study provides valuable insights into the benefits of digital transformation for policymakers, practitioners, and family business owners, emphasizing its importance in the context of an emerging advanced economy.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 4","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144315132","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Factors Influencing Low Adoption of Mobile Banking in Underdeveloped Regions in Indonesia, Based on Modified Push–Pull–Mooring Theory","authors":"Ardiyanto Dapadeda,&nbsp;Yonathan Dri Handarkho,&nbsp;Paulus Mudjihartono","doi":"10.1002/isd2.70023","DOIUrl":"https://doi.org/10.1002/isd2.70023","url":null,"abstract":"<div>\u0000 \u0000 <p>This study aims to identify and analyze the factors that are preventing the adoption of mobile banking in underdeveloped regions of Indonesia. A modified push–pull–mooring (PPM) framework is being used to propose a theoretical model providing valuable information for banks and the government. This information will help in formulating strategic measures to address the low adoption of this platform in the area. This research employs quantitative methods. The author gathers primary data from 362 respondents in West Sumba Regency by distributing self-administered offline questionnaires. SEM techniques are utilized to analyze the proposed model using AMOS software. The findings suggest that perceived convenience has the most significant impact on low mobile banking adoption, followed by low trust in government, perceived risk, high switching costs, habits, and low information quality, which are the least significant factors. Additionally, low innovativeness was found to have no significant impact on low mobile banking adoption. The focus of this research is to identify the factors that can hinder or facilitate mobile banking adoption in underdeveloped regions in Indonesia, which is different from previous research. It is important to investigate this because consumers in those areas primarily engage in cash transactions and wait in lines at ATMs for financial dealings such as transfers, payments, purchases, and balance checks, thus making the adoption of mobile banking difficult to implement in society. Additionally, this research utilizes the push–pull–mooring theory, which has been modified from its original concept to make it suitable for explaining consumer behavior related to low adoption behavior.</p>\u0000 </div>","PeriodicalId":46610,"journal":{"name":"Electronic Journal of Information Systems in Developing Countries","volume":"91 4","pages":""},"PeriodicalIF":1.1,"publicationDate":"2025-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144308925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}