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Delivering Results for Canadians: Improving the Contributions of Enabling Functions 为加拿大人提供成果：改进赋能职能的贡献
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2025-01-06 DOI: 10.1111/capa.12600
Robert P. Shepherd, Eric Champagne
{"title":"Delivering Results for Canadians: Improving the Contributions of Enabling Functions","authors":"Robert P. Shepherd,&nbsp;Eric Champagne","doi":"10.1111/capa.12600","DOIUrl":"https://doi.org/10.1111/capa.12600","url":null,"abstract":"<p>Implementing a results-oriented management system has been a long-term goal and a challenge for federal public sector organizations in Canada. This article highlights the efforts by the Government of Canada to improve performance measurement, evaluation, and audit (PMEA) functions over time. The article traces administrative reforms since 2000, highlighting the shift from inputs and outputs towards a results-focused environment aimed at achieving outcomes. However, even after many reforms and goodwill, there remain gaps among the senior policymakers regarding the meaning of “results for Canadians.” The article points out that siloed approaches by function have led to isolated practices and inefficiencies in data sharing and reporting for effectively supporting decision-making. Although individual functions have improved, implementing a comprehensive results-focused management architecture continues to pose a significant challenge. The article proposes steps to enhance the effectiveness of PMEA functions, emphasizing the need to integrate functions to enhance public services, decision-making, and institutional learning.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"585-597"},"PeriodicalIF":1.1,"publicationDate":"2025-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12600","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143248859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A “Renewed Conversation” about Ethical Management in Canada's Public Service: Where Should We Be Headed? 关于加拿大公共服务伦理管理的“新对话”：我们应该走向何方？
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-26 DOI: 10.1111/capa.12591
Amélie Armstrong, Ian Stedman
{"title":"A “Renewed Conversation” about Ethical Management in Canada's Public Service: Where Should We Be Headed?","authors":"Amélie Armstrong,&nbsp;Ian Stedman","doi":"10.1111/capa.12591","DOIUrl":"https://doi.org/10.1111/capa.12591","url":null,"abstract":"<p>Canada's federal public servants believe their values and ethics framework are falling short, particularly in ensuring accountability from senior leadership. This article explores the many emerging challenges for ethical leadership in Canada's federal public service and argues for specific reform approaches. We offer key recommendations, including the need to align various systems that help foster ethical leadership, improving the enforcement of accountability mechanisms for senior leadership, and employing data-driven performance metrics to improve the ethical management of people and services. We conclude by exploring the preconditions for sustained reform and the long-term measures required to embed ethical accountability across public service institutions. Our analysis emphasizes the essential role of people, starting with senior executives. We assert that policies and codes of conduct alone cannot achieve organizational ethics—only strong, values-driven and accountable leadership can influence culture and ensure lasting change in people and services.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"620-631"},"PeriodicalIF":1.1,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12591","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Can Public Sector Service Delivery Be Improved? 公营部门提供的服务可否改善？
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-26 DOI: 10.1111/capa.12595
Ralph Heintzman, D. Brian Marson
{"title":"Can Public Sector Service Delivery Be Improved?","authors":"Ralph Heintzman,&nbsp;D. Brian Marson","doi":"10.1111/capa.12595","DOIUrl":"https://doi.org/10.1111/capa.12595","url":null,"abstract":"<p>National surveys have documented a major decline in Canadians' satisfaction with public sector service delivery since 2020. Service satisfaction levels for federal services are back to levels not seen for two decades. Potential reasons for the recent declines in public sector service delivery performance are examined, as well as lessons from public organizations which have maintained high levels of service satisfaction in recent years despite the challenges. The article suggests the building blocks of a more robust approach and proposes a citizen-centred, results-based model for public sector service delivery in Canada, using service satisfaction as the primary results measure. Regular, measurable improvement in service satisfaction should be both the objective and the criterion of high performance in public sector service delivery and will require a sustained, multi-channel approach to service improvement planning and implementation based on measurement of, and focus on, key drivers of service satisfaction.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"548-561"},"PeriodicalIF":1.1,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12595","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Pigeons Coming Home to Roost: The Continuing Perils of Contracting Out in Canada 鸽子归巢：加拿大外包的持续危险
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-26 DOI: 10.1111/capa.12588
Andrea Migone, Michael Howlett
{"title":"The Pigeons Coming Home to Roost: The Continuing Perils of Contracting Out in Canada","authors":"Andrea Migone,&nbsp;Michael Howlett","doi":"10.1111/capa.12588","DOIUrl":"https://doi.org/10.1111/capa.12588","url":null,"abstract":"<p>This article explores the growing trend of contracting-out public services in Canada, highlighting its increasing impact on government activities as governments have expanded outsourcing from traditional goods like office supplies to complex infrastructure management and professional services. Recent cases, including federal government spending on consulting and high-profile failures of Public Private Partnership (P3) projects, underscore the need for critical reassessment. Two major areas—professional services and large-scale infrastructure management through P3s—are analyzed to understand the challenges and consequences of contracting out. The discussion highlights issues including inefficiencies, governance challenges, and risks associated with outsourcing, emphasizing the blurred lines and complications often existing between public, private, and non-profit sectors in service delivery. The article calls for reforms to enhance accountability, transparency, and efficiency, while also reconsidering the role of private and non-profit actors in public service delivery if sustainable effective outcomes are to be achieved.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"533-547"},"PeriodicalIF":1.1,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12588","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Overdue and Overdrawn: Internal Services, Administrative Debt, and the Government of Canada's Real Property File 逾期和透支：内部服务，行政债务，和加拿大的房地产文件政府
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-26 DOI: 10.1111/capa.12596
Jacky Tweedie, Randall Legault, Philippe Thompson
{"title":"Overdue and Overdrawn: Internal Services, Administrative Debt, and the Government of Canada's Real Property File","authors":"Jacky Tweedie,&nbsp;Randall Legault,&nbsp;Philippe Thompson","doi":"10.1111/capa.12596","DOIUrl":"https://doi.org/10.1111/capa.12596","url":null,"abstract":"<p>Administrative debt is when successive waves of reform result in an accumulation of rusting-out systems that are not optimized. This occurs when the drivers for change prioritize expediency, offering quick fixes rather than a focus on long-term sustainable re-design. This is the case for the federal government's Internal Services and is illustrated through a look at the Real Property function over time. This function has been routinely discounted when priorities and budgets are set. Resulting capability deficits are exposed periodically in audits and as part of higher profile reviews revealing gaps in the maintenance of asset integrity that put public-facing program delivery at risk. We make the case that Internal Services are inseparable from how governments deliver public-facing external programs. We suggest ways to close the information gaps contributing to this overall administrative debt.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"573-584"},"PeriodicalIF":1.1,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12596","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A Stewardship Approach to Policy Practice and Capacity Renewal in Canada 加拿大政策实践和能力更新的管理方法
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-26 DOI: 10.1111/capa.12586
Jonathan Craft
{"title":"A Stewardship Approach to Policy Practice and Capacity Renewal in Canada","authors":"Jonathan Craft","doi":"10.1111/capa.12586","DOIUrl":"https://doi.org/10.1111/capa.12586","url":null,"abstract":"<p>One of Canada's most significant public administration challenges is ensuring the public service possesses the capacity and modern practices needed for effective policymaking. This article argues that Canada's policy renewal efforts have been hampered by a lack of focused and coherent public service reform more generally. Informed by international best practice and an appreciation for Canada's unique public administration context and history, I argue that Canada must adopt a stewardship approach. I provide five actionable recommendations targeted at renewing and modernizing policy capacity. These include: creating a new unit responsible for managing public service renewal to be headed by a new deputy Clerk of the Privy Council, mandating regular systematic reviews of public service policy capacity, expanding the substantive focus of the Clerk's annual reports, developing an enterprise-wide training strategy for policy professionals, and standardizing modern policymaking practices by embedding them in formal policymaking processes and instruments.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"449-458"},"PeriodicalIF":1.1,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12586","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Moving Ottawa's Department and Agency Reporting Forward: Encouraging Accountability and Sustaining Reform 推动渥太华的部门和机构向前发展：鼓励问责制和持续改革
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-26 DOI: 10.1111/capa.12601
Evert A. Lindquist
{"title":"Moving Ottawa's Department and Agency Reporting Forward: Encouraging Accountability and Sustaining Reform","authors":"Evert A. Lindquist","doi":"10.1111/capa.12601","DOIUrl":"https://doi.org/10.1111/capa.12601","url":null,"abstract":"<p>Governments produce a steady stream of data, reports, and other information to ministers, legislators, and the public, and generate enormous flows of administrative data. In the digital era the flows of information generated by departments and agencies have expanded by orders of magnitude. The paradox, though, is that much of this information is never used, but many decision makers believe there is insufficient information to meet their specific needs at any time. This note focuses on two streams of reporting by departments and agencies in the Government of Canada informed by “open government” principles—the streams of information supplied via the Canada InfoBase and other reporting, and the Management Accountability Framework—and considers if they are accessible and useful. After setting out options for making them both more useful, this note argues it will inform the work of spending reviews, Parliamentary committees, and engagement with experts and citizens.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"632-643"},"PeriodicalIF":1.1,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12601","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Conclusion to “Re-Setting the Public Service of Canada”: Resonances, Sustaining Reform, and Fostering Collaborative Research “重新设置加拿大公共服务”：共鸣、持续改革和促进合作研究
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-26 DOI: 10.1111/capa.12602
Evert A. Lindquist, Robert P. Shepherd
{"title":"Conclusion to “Re-Setting the Public Service of Canada”: Resonances, Sustaining Reform, and Fostering Collaborative Research","authors":"Evert A. Lindquist,&nbsp;Robert P. Shepherd","doi":"10.1111/capa.12602","DOIUrl":"https://doi.org/10.1111/capa.12602","url":null,"abstract":"<p>This article considers the implications of the contributions to the special issue on “Re-Setting the Public Service of Canada.” It first reflects on the reform directions proposed by contributors, the extent to which they resonate, and identifies overarching themes. It then considers the complexity of furthering and sustaining reform in large public-sector systems, arguing that monitoring progress and motivating public servants will challenge governments and central agencies, especially during times of turbulence and disruption, and that the responsibility for monitoring progress should be more fully shared with Parliament and external observers. This will require investments to improve external reporting and support more systematic, applied and collaborative research from universities and think tanks with public servants, which would lead to fostering a new culture of public sector oversight and a larger community of applied researchers addressing public service issues.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"670-686"},"PeriodicalIF":1.1,"publicationDate":"2024-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12602","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
State Capacity and Administrative Burdens on Citizens: Time for Export Controls and Transparency 国家能力和公民的行政负担：出口管制和透明度的时机
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-25 DOI: 10.1111/capa.12584
Jennifer Robson
{"title":"State Capacity and Administrative Burdens on Citizens: Time for Export Controls and Transparency","authors":"Jennifer Robson","doi":"10.1111/capa.12584","DOIUrl":"https://doi.org/10.1111/capa.12584","url":null,"abstract":"<p>This article examines the relationships between state infrastructural capacity, administrative burdens, and incentives facing political actors. Three recent case studies of federal capacity-building projects with limited success to date point to the roles of bureaucratic proceduralism, risk aversion, and internal administrative burdens imposed in the name of accountability. A path forward requires greater transparency by public servants and commitment by political elites to act as stewards of state capacity, ending the practice of exporting internally generated burdens outward to program users. In addition, political elites must shoulder more responsibility as active agents in the accountability process and providing political capital for risk-taking and innovation in systems renewal and service delivery. Voters may not provide immediate rewards for this action, but citizens' trust in the institutions of the state will benefit over the longer-term.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"598-608"},"PeriodicalIF":1.1,"publicationDate":"2024-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12584","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Improving Interactions: Public Sector Reform and Parliamentary Committees 改善互动：公共部门改革和议会委员会
IF 1.1 4区 管理学
Canadian Public Administration-Administration Publique Du Canada Pub Date : 2024-12-25 DOI: 10.1111/capa.12597
John L. Nater, Kathy L. Brock
{"title":"Improving Interactions: Public Sector Reform and Parliamentary Committees","authors":"John L. Nater,&nbsp;Kathy L. Brock","doi":"10.1111/capa.12597","DOIUrl":"https://doi.org/10.1111/capa.12597","url":null,"abstract":"<p>A well-functioning policy process requires a responsible public service that supports the government and implements its decisions, and a representative legislature that holds the executive to account for policy decisions and actions. Reform of either the public sector or Parliament alone is insufficient to ensure that the relationship between the two bodies works to the benefit of Canadians as intended. This article explores that relationship using committees as a focal point given their centrality to the operation of the policy system. It begins with a discussion of the role of the two bodies in the policy process and criteria for assessing any potential reforms, followed by a brief discussion of recent attempts at reform and their positive and negative lessons. We conclude by identifying three key reform options for the public sector and parliament to improve their interaction in this vital, yet often overlooked, part of the policy process.</p>","PeriodicalId":46145,"journal":{"name":"Canadian Public Administration-Administration Publique Du Canada","volume":"67 4","pages":"644-657"},"PeriodicalIF":1.1,"publicationDate":"2024-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/capa.12597","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143253279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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