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Identifying Practical Knowledge for Introducing Information Systems in Community Social Care Agencies: A Scoping Review 识别在社区社会关怀机构引入资讯系统的实用知识:范围检讨
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2023-01-02 DOI: 10.1080/15228835.2023.2172126
Yvonne J. Burns, C. Modderman, Janet Congues, E. Spelten
{"title":"Identifying Practical Knowledge for Introducing Information Systems in Community Social Care Agencies: A Scoping Review","authors":"Yvonne J. Burns, C. Modderman, Janet Congues, E. Spelten","doi":"10.1080/15228835.2023.2172126","DOIUrl":"https://doi.org/10.1080/15228835.2023.2172126","url":null,"abstract":"Abstract Information systems (IS) are increasingly used in social care agencies. This scoping review examined the research literature to identity practical knowledge relevant to social care agencies introducing IS. Selected studies documented elements of practical knowledge, though this was not the direct focus of any individual article. A synthesis of the 50 selected studies into a themed matrix highlighted the practical knowledge gap for social care agencies, and community service agencies in particular. This review identified two features critical to generating relevant practical knowledge: the participatory role of the researcher-designer, and the active role of IS participants.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"65 - 95"},"PeriodicalIF":1.5,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42011264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Young Parents and Digital Technologies: Navigating Pathways to Enhance Agency for Vulnerable Mothers 年轻父母和数字技术:导航途径，以加强对弱势母亲的代理
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2023-01-02 DOI: 10.1080/15228835.2023.2169855
Farnaz Zirakbash, Milovan Savic, K. Cook
{"title":"Young Parents and Digital Technologies: Navigating Pathways to Enhance Agency for Vulnerable Mothers","authors":"Farnaz Zirakbash, Milovan Savic, K. Cook","doi":"10.1080/15228835.2023.2169855","DOIUrl":"https://doi.org/10.1080/15228835.2023.2169855","url":null,"abstract":"Abstract Mothering and motherhood can be a very challenging experience in the 21st century, where cultural pressures, on the one hand, and health experts’ regular parenting surveillance, on the other, continue to influence mothering decisions and practices. The socially constructed “good mother” discourses and associated pressures/influences can be amplified for vulnerable mothers who may feel marginalized from or judged by the broader society. This article presents findings from a study that involved interviews with ten young mothers and 12 staff working at a leading family welfare agency supporting young parents in Melbourne, Australia. The study examined how digital technology could promote a sense of agency for vulnerable mothers as well as barriers and enablers of accessing digital knowledge and online parenting support. In addition, the study explored how technology could assist community organizations’ staff in helping their clients better. This paper argues that, overall, digital technologies can positively influence the experience of mothering and can empower vulnerable mothers by increasing their access to various sources of support. Furthermore, our findings suggest that technology can enhance community and family service providers’ practice, opening possibilities for a more supportive relationship with clients by empowering them and increasing agency over their situation.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"43 - 64"},"PeriodicalIF":1.5,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41392095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Technology Is a “Blessing and a Curse”: The Perceived Risks and Benefits of Digital Technology Adoption at Domestic Violence Organizations that Serve Teens 技术是一种“祝福和诅咒”：为青少年服务的家庭暴力组织采用数字技术的风险和收益
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2023-01-02 DOI: 10.1080/15228835.2023.2179158
Heather L. Storer, Carol F. Scott, Maria Rodriguez, Eva X. Nyerges
{"title":"Technology Is a “Blessing and a Curse”: The Perceived Risks and Benefits of Digital Technology Adoption at Domestic Violence Organizations that Serve Teens","authors":"Heather L. Storer, Carol F. Scott, Maria Rodriguez, Eva X. Nyerges","doi":"10.1080/15228835.2023.2179158","DOIUrl":"https://doi.org/10.1080/15228835.2023.2179158","url":null,"abstract":"Abstract Despite the promise of digital technologies to strengthen social work practice, like many other social service organizations, service providers at domestic violence (DV) and sexual assault (SA) organizations have yet to fully embrace their use in their work. Our study explores teen dating violence (TDV) service providers’ perceptions of both the benefits and the risks of using digital technologies in their service delivery system. We conducted in-depth qualitative interviews with TDV staff at agencies throughout the United States (N = 35). Findings suggest service providers are actively negotiating the ways technology can nurture their clients’ safety or perpetuate harm including exacerbating the digital divide. DV service providers contend that while technology can be lifesaving, important considerations must address associated harms.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"96 - 124"},"PeriodicalIF":1.5,"publicationDate":"2023-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44073694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Internet-Delivered Value Based Counseling (VBC) Aimed at the Reduction of Post-Migration Psychosocial Stress - A Pilot Study 互联网提供的基于价值的咨询(VBC)旨在减少移民后的社会心理压力-一项试点研究
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-12-22 DOI: 10.1080/15228835.2022.2156973
Mina Orang, I. Missmahl, Maryam Gardisi, U. Kluge
{"title":"Internet-Delivered Value Based Counseling (VBC) Aimed at the Reduction of Post-Migration Psychosocial Stress - A Pilot Study","authors":"Mina Orang, I. Missmahl, Maryam Gardisi, U. Kluge","doi":"10.1080/15228835.2022.2156973","DOIUrl":"https://doi.org/10.1080/15228835.2022.2156973","url":null,"abstract":"Abstract Internet-based delivery of evidenced-based Value Based Counseling (VBC) fulfills the demand for a low threshold, culturally-sensitive and short-term intervention located at a level below specialized mental health care which can help those who do not require such specialized care to activate their resources and to regain their everyday functioning quickly. A pretest–posttest design with a historical control group was used to investigate the efficacy of internet-delivered VBC in comparison with in-person VBC provided to 102 help-seeking clients, who included refugees residing mainly in Germany. Intention-to-treat analyses concluded that internet-delivered VBC, comparable to in-person VBC, resulted in a significant reduction of depression, posttraumatic stress symptoms, perceived stress, somatic complaints, and daily functioning impairment at the post-test.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"23 - 42"},"PeriodicalIF":1.5,"publicationDate":"2022-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44227854","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Core Skills for Digital Crisis Intervention: Lessons from a University-Based Online Sexual Assault Hotline 数字危机干预的核心技能：来自大学在线性侵热线的经验教训
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-12-13 DOI: 10.1080/15228835.2022.2156654
Michelle L. Munro-Kramer, Carrie A. Moylan, Melanie L. Carlson, Rebecca Campbell, Tana Fedewa
{"title":"Core Skills for Digital Crisis Intervention: Lessons from a University-Based Online Sexual Assault Hotline","authors":"Michelle L. Munro-Kramer, Carrie A. Moylan, Melanie L. Carlson, Rebecca Campbell, Tana Fedewa","doi":"10.1080/15228835.2022.2156654","DOIUrl":"https://doi.org/10.1080/15228835.2022.2156654","url":null,"abstract":"Abstract Sexual assault among university students is prevalent and has detrimental effects. Digital modes of communication are preferred by young adults, but there is limited data on digital crisis intervention. The purpose of this program evaluation is to utilize web-based crisis chat transcripts from a university service to ascertain the processes that hotline responders use. We reviewed 224 de-identified transcripts of chats that took place between November 2018 – June 2020. The coding framework included structural codes (chat characteristics), descriptive codes (conversation topics), and process codes (essential components of digital crisis intervention). Our findings have implications for the training of text- and web-based hotline responders.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"41 1","pages":"1 - 22"},"PeriodicalIF":1.5,"publicationDate":"2022-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41511659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Between Usability and Trustworthiness—The Potential of Information Transfer Using Digital Information Platforms for Refugees 在可用性和可信度之间——利用数字信息平台为难民传递信息的潜力
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-10-02 DOI: 10.1080/15228835.2022.2146031
Marek Winkel, Henrike Friedrichs-Liesenkötter
{"title":"Between Usability and Trustworthiness—The Potential of Information Transfer Using Digital Information Platforms for Refugees","authors":"Marek Winkel, Henrike Friedrichs-Liesenkötter","doi":"10.1080/15228835.2022.2146031","DOIUrl":"https://doi.org/10.1080/15228835.2022.2146031","url":null,"abstract":"ABSTRACT In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"379 - 407"},"PeriodicalIF":1.5,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45828729","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Online mental health treatment use among college students at-risk for suicide 在线心理健康治疗在有自杀风险的大学生中的应用
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-10-02 DOI: 10.1080/15228835.2022.2130503
Jazmin A. Reyes-Portillo, Danielle N. Rette, Cody Weeks, Tanya Singh, F. Mahmud, Petty Tineo, Emily A. Kline, Michael T. Bixter, Carrie Masia Warner
{"title":"Online mental health treatment use among college students at-risk for suicide","authors":"Jazmin A. Reyes-Portillo, Danielle N. Rette, Cody Weeks, Tanya Singh, F. Mahmud, Petty Tineo, Emily A. Kline, Michael T. Bixter, Carrie Masia Warner","doi":"10.1080/15228835.2022.2130503","DOIUrl":"https://doi.org/10.1080/15228835.2022.2130503","url":null,"abstract":"ABSTRACT Mental health apps (MHAs) and online interventions have considerable potential for addressing the unmet mental health needs of college students at-risk for suicide. We examined attitudes about MHAs and reported use of online treatment (online interventions and MHAs) among at-risk college students using a diverse sample of 827 students. About 65% of students were inclined to use MHAs, with over a third preferring MHAs to in-person treatment. Despite positive attitudes, actual use of online treatment was low. The full potential of online treatment on college campuses has not been fully realized due to low student awareness and uptake.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"339 - 356"},"PeriodicalIF":1.5,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43143508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Ongoing and Collective Character of Digital Care for Older People: Moving Beyond Techno-Determinism in Government Policy 数字化老年人护理的持续和集体特征:超越政府政策中的技术决定论
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-10-02 DOI: 10.1080/15228835.2022.2144588
Jens Lindberg, Elin Kvist, Simon Lindgren
{"title":"The Ongoing and Collective Character of Digital Care for Older People: Moving Beyond Techno-Determinism in Government Policy","authors":"Jens Lindberg, Elin Kvist, Simon Lindgren","doi":"10.1080/15228835.2022.2144588","DOIUrl":"https://doi.org/10.1080/15228835.2022.2144588","url":null,"abstract":"ABSTRACT In this article, we contrast policy understandings of digital care with older people’s day-to-day digital care. In doing so, we discuss problems relating to deterministic approaches in government policy. Our policy analysis shows that digital care is articulated as an individual practice, and digital technologies as static actors. This bears clear marks of techno-deterministic reasoning. Our ethnographic study demonstrates the ongoing and collective character of older people’s digital care. When policy is not aligned with everyday practice, there is a risk of excluding groups of users. We argue that a socio-technical approach in government policy could contribute to achieving important societal goals.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"357 - 378"},"PeriodicalIF":1.5,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44463673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
One Size Fits All: The Role of Technology in Practitioner’s Experience of Working from Home during COVID19 一刀切：技术在新冠肺炎期间从业者在家工作体验中的作用19
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-06-13 DOI: 10.1080/15228835.2022.2087202
M. Newcomb, Alyssa Venning
{"title":"One Size Fits All: The Role of Technology in Practitioner’s Experience of Working from Home during COVID19","authors":"M. Newcomb, Alyssa Venning","doi":"10.1080/15228835.2022.2087202","DOIUrl":"https://doi.org/10.1080/15228835.2022.2087202","url":null,"abstract":"ABSTRACT The Covid-19 pandemic led to different ways of working for social work and human service practitioners across the globe. This paper examines the use of technology by practitioners during nationwide stay at home orders due to COVID19. This study consisted of interviews with fifteen social work and human services practitioners in Southeast Queensland, Australia. While technology is frequently used in practice, the challenges and benefits of using technology as a primary practice method whilst working from home are discussed in this paper. The findings of this study suggest that the use of technology whilst working from home may be a viable option for future practice in well-resourced organizations with technologically proficient practitioners. However, for practitioners and clients without limited access to technology or reduced digital capabilities, such arrangements risk becoming discriminatory. Considerations therefore must be made in ensuring access to technology and the appropriateness of working from home for some social work and human services practitioners.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"319 - 338"},"PeriodicalIF":1.5,"publicationDate":"2022-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42031116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Predictive Risk Modeling to Identify Homeless Clients at Risk for Prioritizing Services using Routinely Collected Data 预测风险建模，以确定无家可归的客户在风险优先服务使用常规收集的数据
IF 1.5
JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-04-03 DOI: 10.1080/15228835.2022.2042461
Chamari I. Kithulgoda, R. Vaithianathan, D. Culhane
{"title":"Predictive Risk Modeling to Identify Homeless Clients at Risk for Prioritizing Services using Routinely Collected Data","authors":"Chamari I. Kithulgoda, R. Vaithianathan, D. Culhane","doi":"10.1080/15228835.2022.2042461","DOIUrl":"https://doi.org/10.1080/15228835.2022.2042461","url":null,"abstract":"Abstract For most homelessness service providers, the number of clients who are eligible for long-term housing outstrips the availability. This study uses a cohort of housing assessments taken from a mid-size county in the US and machine learning methods to train a Predictive Risk Model (PRM) that identifies clients who would experience multiple adversities in the future. The PRM outperforms the Vulnerability Index-Service Prioritization Decision Assistance Tool (VI-SPDAT) in flagging clients at the greatest risk of adversities. The proposed method can be readily used by any Continuum of Care (CoC) that holds electronic housing assessments and service records.","PeriodicalId":46115,"journal":{"name":"JOURNAL OF TECHNOLOGY IN HUMAN SERVICES","volume":"40 1","pages":"134 - 156"},"PeriodicalIF":1.5,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42291249","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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