One Size Fits All: The Role of Technology in Practitioner’s Experience of Working from Home during COVID19

IF 1.5 Q2 SOCIAL WORK

JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-06-13 DOI:10.1080/15228835.2022.2087202

M. Newcomb, Alyssa Venning

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Abstract

ABSTRACT The Covid-19 pandemic led to different ways of working for social work and human service practitioners across the globe. This paper examines the use of technology by practitioners during nationwide stay at home orders due to COVID19. This study consisted of interviews with fifteen social work and human services practitioners in Southeast Queensland, Australia. While technology is frequently used in practice, the challenges and benefits of using technology as a primary practice method whilst working from home are discussed in this paper. The findings of this study suggest that the use of technology whilst working from home may be a viable option for future practice in well-resourced organizations with technologically proficient practitioners. However, for practitioners and clients without limited access to technology or reduced digital capabilities, such arrangements risk becoming discriminatory. Considerations therefore must be made in ensuring access to technology and the appropriateness of working from home for some social work and human services practitioners.

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一刀切：技术在新冠肺炎期间从业者在家工作体验中的作用19

摘要新冠肺炎大流行导致全球社会工作和人类服务从业人员采用不同的工作方式。本文研究了从业者在全国范围内因新冠肺炎而下达的居家令中对技术的使用情况19。这项研究采访了澳大利亚昆士兰东南部的15名社会工作和公共服务从业者。虽然技术在实践中经常使用，但本文讨论了在家工作时将技术作为主要实践方法的挑战和好处。这项研究的结果表明，在家工作时使用技术可能是未来在拥有精通技术的从业者的资源充足的组织中进行实践的可行选择。然而，对于获得技术的机会有限或数字能力下降的从业者和客户来说，这种安排有可能成为歧视性的。因此，必须考虑确保一些社会工作和公共服务从业者获得技术和在家工作的适当性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

JOURNAL OF TECHNOLOGY IN HUMAN SERVICES SOCIAL WORK-

CiteScore

4.20

自引率

6.70%

发文量

期刊介绍： This peer-reviewed, refereed journal explores the potentials of computer and telecommunications technologies in mental health, developmental disability, welfare, addictions, education, and other human services. The Journal of Technology in Human Services covers the full range of technological applications, including direct service techniques. It not only provides the necessary historical perspectives on the use of computers in the human service field, but it also presents articles that will improve your technology literacy and keep you abreast of state-of-the-art developments.