数字危机干预的核心技能：来自大学在线性侵热线的经验教训

IF 1.5 Q2 SOCIAL WORK

JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2022-12-13 DOI:10.1080/15228835.2022.2156654

Michelle L. Munro-Kramer, Carrie A. Moylan, Melanie L. Carlson, Rebecca Campbell, Tana Fedewa

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引用次数: 0

摘要

摘要大学生性侵现象普遍存在，并产生了不良影响。年轻人更喜欢数字沟通方式，但关于数字危机干预的数据有限。本程序评估的目的是利用来自大学服务的基于网络的危机聊天记录来确定热线应答者使用的流程。我们审查了2018年11月至2020年6月期间发生的224次聊天记录。编码框架包括结构代码(聊天特征)、描述代码(对话主题)和过程代码(数字危机干预的基本组成部分)。我们的研究结果对文本和网络热线应答者的培训具有启示意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Core Skills for Digital Crisis Intervention: Lessons from a University-Based Online Sexual Assault Hotline

Abstract Sexual assault among university students is prevalent and has detrimental effects. Digital modes of communication are preferred by young adults, but there is limited data on digital crisis intervention. The purpose of this program evaluation is to utilize web-based crisis chat transcripts from a university service to ascertain the processes that hotline responders use. We reviewed 224 de-identified transcripts of chats that took place between November 2018 – June 2020. The coding framework included structural codes (chat characteristics), descriptive codes (conversation topics), and process codes (essential components of digital crisis intervention). Our findings have implications for the training of text- and web-based hotline responders.

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来源期刊

JOURNAL OF TECHNOLOGY IN HUMAN SERVICES SOCIAL WORK-

CiteScore

4.20

自引率

6.70%

发文量

期刊介绍： This peer-reviewed, refereed journal explores the potentials of computer and telecommunications technologies in mental health, developmental disability, welfare, addictions, education, and other human services. The Journal of Technology in Human Services covers the full range of technological applications, including direct service techniques. It not only provides the necessary historical perspectives on the use of computers in the human service field, but it also presents articles that will improve your technology literacy and keep you abreast of state-of-the-art developments.