{"title":"The Expert's Opinion","authors":"A. Ramaprasad","doi":"10.4018/IRMJ.1998070104","DOIUrl":"https://doi.org/10.4018/IRMJ.1998070104","url":null,"abstract":"NKK Corporation was established as Japan’s first privately owned steelmaker, more than eight decades ago. This initiative was the beginning of a continuing record of diversification and innovation. Today, NKK has over 20,000 employees and gross sales exceeding US$126 billion. NKK provides a wide variety of products and services, some for domestic consumption and others for export. Its major divisions are: steel, engineering, urban development, and LSI. The Global Business Partnership Action Program at NKK reflects involvement in several world regions. For example, in the United States, NKK has acquired a 70% interest in the National Steel Corporation.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Facilitating Innovation Adoption and Diffusion: The Case of Telework","authors":"C. Ruppel, Geoffry S. Howard","doi":"10.4018/IRMJ.1998070101","DOIUrl":"https://doi.org/10.4018/IRMJ.1998070101","url":null,"abstract":"Despite many potential benefits for both the employer and the employee resulting from telework arrangements, this innovation has not been adopted and diffused as expected. This study uses innovation theory as a foundation to study the growth of telework by empirically testing the strength of the relationship between facilitator variables and the adoption and diffusion of telework. Strong relationships were found for both general innovation facilitator variables, such as top management support and a champion, and innovation-specific facilitator variables as suggested by the telework literature. These results suggest that to obtain a more complete model of the relevant factors in the adoption and diffusion of innovations, characteristics of the specific innovation must be considered. Also, these findings have implications for the future growth of telework and can guide those wishing to champion telework in their organization","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The influence of organization structure and organizational learning factors on the extent of EDI implementation in U.S. firms","authors":"Matthew McGowan, G. Madey","doi":"10.4018/IRMJ.1998070102","DOIUrl":"https://doi.org/10.4018/IRMJ.1998070102","url":null,"abstract":"Electronic Data Interchange EDI is a widely used form of electronic commerce. Numerous strategic and tactical advantages have been attributed to the use of EDI. We develop and empirically test a theoretical model to explain the extent of EDI implementation in organizations. Factors considered include organization structural characteristics size, centralization, and functional differentiation and organization learning factors technical expertise, level of EDI knowledge, and training availability. We use three dependent variables to assess the extent of EDI implementation volume, diversity, and sophistication. We analyze 235 responses from a national survey of 1200 EDI users. Our analysis suggests the data provide some support for the model. The results indicate that organization size explains much of the extent of EDI implementation in organizations, suggesting that the extent of EDI implementation is partly a matter of resource availability and transaction volume. The level of technical and EDI knowledge also influences the extent of EDI implementation. Functional differentiation affects EDI diversity and EDI sophistication. Training availability influences EDI sophistication in organizations.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The structural context of executive information systems adoption","authors":"D. Bajwa, Arun Rai, A. Ramaprasad","doi":"10.4018/IRMJ.1998070103","DOIUrl":"https://doi.org/10.4018/IRMJ.1998070103","url":null,"abstract":"While some firms are developing computer-based Executive Information Systems EIS to support key executives and managers, a large number of organizations are presently not using EIS. Our focus here is on structural factors associated with the adoption of EIS capabilities that support managerial communication, coordination, control, and planning. A national survey was conducted to collect data for the empirical study. Our analysis uses data from 210 organizations representing adopters and non-adopters of key EIS capabilities. Adopters of each of the four EIS capabilities have higher levels of environmental dynamism, heterogeneity, and hostility than their non-adopting counterparts. EIS adopters with higher levels of environmental pressures appear to be implementing distributed architectures to deliver EIS applications. Furthermore, adopters of EIS capabilities for purposes of coordination, control, and planning have larger IS departments than non-adopters. It also appears that larger organizations are implementing EIS capabilities for planning purposes to a greater degree than smaller organizations. They also have a greater proportionate representation from the for-profit sector. Implications of these findings are discussed along with directions for future research","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477178","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Roles of Knowledge Engineers and Their Relationship to Systems Analysts","authors":"K. Mykytyn, Peter Mykytyn, M. Raja","doi":"10.4018/IRMJ.1998040102","DOIUrl":"https://doi.org/10.4018/IRMJ.1998040102","url":null,"abstract":"Knowledge engineers are essential to the development of expert systems. However, the roles knowledge engineers are expected to play during knowledge acquisition is not well defined. In addition, much of the literature dealing with knowledge engineers' skills and roles is normative in nature, further adding to the lack of clear definition. The research reported in this paper attempts to empirically develop a clear definition of the roles of a knowledge engineer and to compare and contrast it with that of a systems analyst in the Information Systems environment. A survey was conducted that examines several dimensions of roles knowledge engineers are expected to play during knowledge acquisition and compares these results with similar research that has dealt with systems analysts. Appropriate conclusions, directions for research, and implications for organizations conclude the paper.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Research Issues in Global Information Technology Management","authors":"Prashant C. Palvia","doi":"10.4018/IRMJ.1998040103","DOIUrl":"https://doi.org/10.4018/IRMJ.1998040103","url":null,"abstract":"Information technology IT is rapidly becoming an essential requirement for the conduct of international business. In many cases, IT is a driving force as evinced by its role in business expansion and competitive advantage in worldwide markets. Anecdotal accounts of innovative uses of IT in international business continue to appear in popular press as well as in many practitioner journals. Lately, the academic research community has taken note of IT in international business and has begun inquiry into global IT management. Yet at this early stage of inquiry, neither the issues nor their relative importance are clearly known. This article is an attempt to define the appropriate research issues and their relative importance in global IT management GITM. Based on opinions of a large sample of IS professionals, six topical areas in GITM have been identified. The topical areas as well as specific research issues are further evaluated for their relative importance. The article should be of value and provide direction to researchers in this challenging and growing subdomain of MIS. It is also intended to stimulate further interest and investigation by a greater number of researchers.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Conceptual Development of Process and Outcome User Satisfaction","authors":"Jon B. Woodroof, G. M. Kasper","doi":"10.4018/IRMJ.1998040104","DOIUrl":"https://doi.org/10.4018/IRMJ.1998040104","url":null,"abstract":"Much research has been done on the relationship between the success of an information system and the satisfaction of the people who use them. Yet many studies report inconsistent or contradictory results. Despite these inconclusive findings, the relationship between user satisfaction (US) and information systems (IS) success has great appeal. Historically, US research has been plagued by many problems. Directly measuring the success of an IS has been found to be impractical and perhaps impossible (Galletta & Lederer, 1989). Therefore, surrogates are used. The linkage between the operationalizations of US and the IS success construct has been tenuous at best. Methodological problems, such as weak construct validity, have also contributed to the lack of progress and the mixed results on US (Jarvenpaa, Dickson, & DeSantis, 1985; Zmud, Byrd, Sampson, Lenz, & Reardon, 1993). Perhaps the most compelling problem, however, is the lack of conceptual development (Jarvenpaa et al., 1985; Kim, 1989; Straub, 1989; Melone, 1990; Zmud et al., 1993). While the US construct has often been used to evaluate Integrating three prominent organizational behavior theories of motivation (equity, expectancy, and needs) with concepts of information systems success, this paper develops a broad conceptual foundation from which to view and understand user satisfaction in information systems. This integration attempts to clarify many of the diverse dimensions of user satisfaction and examines the notions of process and outcome satisfaction and dissatisfaction in information systems.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477621","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Temporal Analysis of Information Technology Chargeback Systems","authors":"D. Drury","doi":"10.4018/IRMJ.1998040101","DOIUrl":"https://doi.org/10.4018/IRMJ.1998040101","url":null,"abstract":"Planning and controlling information technology remains a management priority in the 1990s. The importance of effectively using the substantial investment is increasing with rapid technological change and competition. Effectively using the information processing resource is becoming a management priority. Since initial implementations, effectively using information processing resources has been difficult. With the pace of technological change, increasing investments, and a growing diversity of users and usages, the importance of effective cost control has increased. A widely advocated method of bringing order to this state of affairs is the use of a chargeback system whereby users are charged and made responsible for the information costs which they incur. From the earliest applications, some organizations have adopted chargeback systems. While there have been studies in the intervening period on chargeback systems, chargeback remains a controversial management technique. In 1980, a study was conducted on the usage and practices of chargeback systems. This same set of companies recently provided information about their current practices. This paper reports the findings of the temporal comparison. The results suggest that chargeback is not a panacea. Further, the objectives in using, or not using chargeback systems have changed substantially. A new set of problems has emerged. Organizations are having difficulty adapting the chargeback approach. There is less satisfaction in using them, although chargeback systems are still widely used. The final section of the paper addresses reasons for these changes and suggests issues which have yet to be resolved in using chargeback effectively in the emerging information technology environment.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477547","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The challenge of relating IS research to practice","authors":"J. Senn","doi":"10.4018/IRMJ.1998010103","DOIUrl":"https://doi.org/10.4018/IRMJ.1998010103","url":null,"abstract":"\"The academic IS community is following slowly.\" \"The work is not relevant, reachable, or readable.\" \"If they've never personally done it, how can they possibly advise someone?\" \"If I want to know what works or what's being tried, I'll pick up the phone and get a hold of my counterpart in other companies...With few exceptions, the academic IS community doesn't have a clue.\" These, and a substantial number of other highly critical comments, made by chief information officers in major corporations, were captured during the course of structured interviews conducted with information technology professionals participating in a research program currently in process 1 Senn, 1997. They are representative of many similar expressions concerning university-based information systems research. Moreover, they appear to be consistent with assessments and impressions sensed by many persons conducting information systems research from an academic home base. Judging from the apparent frequency and consistency of these judgments, it is evident that a sizeable portion of the practitioner community does not value the research conducted by information systems IS scholars. This paper explores the challenge of relating IS research to practice. It suggests alternatives for researchers to consider if they seek an impact on practice and an ongoing communication link with practitioners.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477281","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mar-Tex chemical: managing the research partnership between business and academia","authors":"Keri E. Pearlson, M. Serva","doi":"10.4018/IRMJ.1998010105","DOIUrl":"https://doi.org/10.4018/IRMJ.1998010105","url":null,"abstract":"Solutions to management's sensitive problems-compensation and turnover, for example-require the collection of sensitive data. While management desires research results that translate into answers, they are also hesitant to grant outsiders access to the very data that could result in effective solutions. At the same time, academics increasingly seek research projects with real world applications, but find it difficult to gain access to companies to study such problems. This case explores business and research partnerships, as well as the ethical dilemmas that academics face in field study research.","PeriodicalId":44735,"journal":{"name":"Information Resources Management Journal","volume":null,"pages":null},"PeriodicalIF":1.4,"publicationDate":"1998-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"70477483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}