Journal of Tourism and Services最新文献_第4页

Rating Tourists' Interest in Tourism-Tailored Climate and Environmental Products 评定游客对旅游业量身定制的气候和环境产品的兴趣

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.438

L. Velea, Alessandro Gallo, M. Udriștioiu, Silvia Puiu

{"title":"Rating Tourists' Interest in Tourism-Tailored Climate and Environmental Products","authors":"L. Velea, Alessandro Gallo, M. Udriștioiu, Silvia Puiu","doi":"10.29036/jots.v13i25.438","DOIUrl":"https://doi.org/10.29036/jots.v13i25.438","url":null,"abstract":"The scientific literature comprises a relatively large palette of studies focusing on tourist preferences regarding the weather and climate at the destination. However, the findings do not allow for establishing a hierarchy of climate and environmental features of interest for tourism based on destination type (urban/rural/mountain/seaside), but mainly to list them. We aim to identify some characteristics of a potential climate service targeting tourists by addressing in particular three aspects: 1. which are the weather, climate and/or environmental features most commonly marked as of interest in the general case of 'any destination type' and for the particular case of rural destinations; 2. which are the delivery and presentation forms of greatest interest; 3. how willing would be the tourists to pay for such a service. To this end, we used a questionnaire with five closed questions regarding these aspects, disseminated in Romania and Italy. The results confirm some expectations based on scientific literature and highlight the user interest in information encompassing several climates and/or environmental aspects, preferably in one single product. The results may be valuable for developing and providing effective tourism-oriented climate and environmental products and contribute to a better user uptake of such products and services.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41373776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How to Improve Tour Leaders and Guides Service Performance through Emotional Display Rules – The Moderating Effect of Job Stress 如何通过情绪展示规则提高导游服务绩效——工作压力的调节作用

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.403

Kuang-Yu Chang, Wen-Hsien Chang, Yu-Chen Yeh

{"title":"How to Improve Tour Leaders and Guides Service Performance through Emotional Display Rules – The Moderating Effect of Job Stress","authors":"Kuang-Yu Chang, Wen-Hsien Chang, Yu-Chen Yeh","doi":"10.29036/jots.v13i25.403","DOIUrl":"https://doi.org/10.29036/jots.v13i25.403","url":null,"abstract":"If tour guides or leaders want to improve service quality, their emotions must be treated squarely and systematically trained. Therefore, this research explored the impacts of the emotional display rules on tour leaders and guides facing occupational stress regarding service performance and the moderating effect of job stress to construct a service performance model. The questionnaire survey was based on legally registered consolidated travel agencies in Taiwan's northern, central, and southern regions. Each selected travel agency was sent 10 questionnaires for the tour leaders or guides who worked for the agency to fill in. A total of 5,616 questionnaires were distributed. And 394 valid questionnaires were obtained. Data were processed using Partial Least Squares- Structural Equation Modeling. Results revealed that trust and work involvement significantly influence emotional display rules, and job stress has moderation effects on emotional display rules and service performance. This study utilized a service performance impact model to explore and verify. The results provide specific and meaningful verifications for academic research on job stress and emotional labour. This would fill the research gap in previous literature on emotional labour and discussion on travel agencies. This research provides references in both practical and academic fields through different perspectives.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47934264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Defining an Integrated and Computed Methodology Approach for Sentiment and Psychographic Analysis in Tourism Research 定义旅游研究中情感和心理分析的综合计算方法

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.393

Federica Izzo, Q. Picone

{"title":"Defining an Integrated and Computed Methodology Approach for Sentiment and Psychographic Analysis in Tourism Research","authors":"Federica Izzo, Q. Picone","doi":"10.29036/jots.v13i25.393","DOIUrl":"https://doi.org/10.29036/jots.v13i25.393","url":null,"abstract":"High-performance computational resources and artificial intelligence-based tools can enhance tourism research and marketing. However, a formal methodological approach using digital technologies in this field is still missing. This research work presents the preliminary results of defining an integrated computational methodology in tourism research and marketing. In addition, the paper aims to provide guidelines for a methodological approach leveraging technological resources and Big Data. The proposed research method is based on online User-Generated Content (UGC) analysis through a psychographic approach based on the Big Five Model, Sentiment Analysis, and Machine Learning techniques. The study is supported by high-performance computing resources, artificial intelligence-based tools, and open-source Python-based software for data collection, text analysis, and psychographic attribution. Results show a remarkable performance of the BFF prediction model and confirm the role of personality in the tourists’ decision-making and appreciation of a site. Future developments of this project involve using the acquired structured dataset labeled with sentiment and psychographic attribution to create a further prediction model on tourist segments and appreciation as part of a marketing strategy in tourism management. Future research should push forward the development of further integrated and performing computer-based methodology in tourism research and marketing, leveraging the massive amount of data and the potential of high-performance computing techniques. The main contribution of this research effort is twofold: the definition of a general-purpose BFF/Sentiment Analysis methodology and the development of a prediction model from online UGC based on the Big Five personality traits in the tourism research scenario.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49431339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Flow Experience Study for Outdoor Recreation: Ilgaz Ski Area Case Study 户外娱乐的流量体验研究：Ilgaz滑雪场案例研究

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.370

G. Göker

{"title":"Flow Experience Study for Outdoor Recreation: Ilgaz Ski Area Case Study","authors":"G. Göker","doi":"10.29036/jots.v13i25.370","DOIUrl":"https://doi.org/10.29036/jots.v13i25.370","url":null,"abstract":"Outdoor recreation is considered within the nature tourism potential of destinations. The study aims to measure the effect of the psychological levels of the ski athletes skiing in Ilgaz Mountain in the context of the flow experience dimensions on their perceived value for their activity and their behavioral intentions towards the destination. In addition, measuring the effect of the perceived value of the activity on the behavioral intention towards the destination is also within the scope of the other purpose. The study population consists of ski athletes coming to Ilgaz National Park. The Flow Experience Scale, developed by Jackson and Marsh (1996), was used in the study. The questionnaire method – a face-to-face interview technique, was preferred as a data collection tool. The collected data were analyzed with SPSS and AMOS package programs. As a result of the regression analysis, it was determined that the flow experience had a positive effect on the perceived value and behavioral intention. In addition, it was concluded that perceived value positively affected behavioral intention. The perceived value of amateur and professional skiers coming to the Ilgaz ski area is important for the destination. Athletes' enjoyment in the context of their flow experiences influences their goal-directed behavioral intentions. Local government support is needed to develop the potential of destinations where winter tourism and recreation activities are carried out. This study is important for promoting and sustaining eco-tourism activities and outdoor recreation.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46424827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Minds Think Alike: How Do Food Delivery Mobile Applications Innovate Consumer Service 思维相似：送餐移动应用程序如何创新消费者服务

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.384

Shu-Hua Wu

{"title":"Minds Think Alike: How Do Food Delivery Mobile Applications Innovate Consumer Service","authors":"Shu-Hua Wu","doi":"10.29036/jots.v13i25.384","DOIUrl":"https://doi.org/10.29036/jots.v13i25.384","url":null,"abstract":"Food delivery mobile applications, such as UBER’S EATS and FOODPANDA mobile apps, are supported by real-time consumer transportation. The study will explain the importance of food delivery mobile apps to affect consumers’ continuance usage intention. A model with relative advantages was provided from the perspective of emotions, uses, and gratifications theory, and data collection using a food delivery mobile app that provided a survey with a hyperlink so that users would relate their experience to its use. 3,000 hyperlinks of invitations to the survey were sent out, with 431 returned. The design and relative service advantages significantly impact users, resulting in improved usage intention for mobile apps. One of the benefits is that the food delivery mobile app offers immediate services to help consumers, such as delivery or transportation. To increase efficiency, innovative food delivery mobile app link hospitality industries that achieve a one-stop service that fulfills user demand for their consumers; When the mobile app-enabled to provide precision and valuable information and create an innovative service assistant, such as a global position system and expected route of taxi and the cost, which better fulfill user needs and often leads to a higher appraisal than the previous service and enhances user intention.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41669919","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Determinants of Tourism Demand in Selected EU Med Countries: Empirical Panel Analysis 欧盟地中海国家旅游需求的决定因素:实证面板分析

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.382

Fatmire Dreshaj, S. Krasniqi, Kushtrim Dreshaj

{"title":"Determinants of Tourism Demand in Selected EU Med Countries: Empirical Panel Analysis","authors":"Fatmire Dreshaj, S. Krasniqi, Kushtrim Dreshaj","doi":"10.29036/jots.v13i25.382","DOIUrl":"https://doi.org/10.29036/jots.v13i25.382","url":null,"abstract":"Due to its significant contribution to the prosperity and growth of economies, the tourism industry has always been the one that attracted the attention of many practitioners and researchers who have tried in different ways and from different aspects to identify the key variables that determine tourism demand. The importance of tourism is especially evident in the group of countries included in the EUrope Mediterranean (EU Med) alliance. Considering the importance and role of tourism, the main objective of this research is to examine the influence of different factors on tourism demand for selected eight countries from EU Med alliance during the period 2010-2020 with the application of a dynamic panel data model. The variables encompassed in the model, i.e., income and trade, show a statistically significant positive influence on tourist arrivals in eight countries from EU Med alliance. The results of the empirical research confirmed the positive impact of previous demand on current demand as well as its statistical significance. On the other hand, we also found that terrorism and Covid-19 negatively impact tourist demand. These results imply that for any country in the eight countries from EU Med alliance to attract more arrivals of tourists, it should invest significantly in the tourism sector in terms of upgrading tourism infrastructure, increasing trade openness and promoting a peaceful reputation and safe country.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41945442","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Knowledge and Technological Innovations in the Context of Tourists' Spending in OECD Countries 经合组织国家游客消费背景下的知识与技术创新

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.460

M. Rigelský, B. Gavurová, Ľ. Nastišin

{"title":"Knowledge and Technological Innovations in the Context of Tourists' Spending in OECD Countries","authors":"M. Rigelský, B. Gavurová, Ľ. Nastišin","doi":"10.29036/jots.v13i25.460","DOIUrl":"https://doi.org/10.29036/jots.v13i25.460","url":null,"abstract":"Tourism is one of those segments where the effect of implemented innovations tends to show relatively quickly. The presented study aims to assess the links between knowledge and technological innovation and tourists' spending in a sample of developed countries. To this end, the research relied on annual data (2010-2019) from selected OECD countries (n = 36). Data presenting the innovation potential (Knowledge & technology Global Innovation Index) of selected countries (knowledge creation, impact of knowledge, and knowledge diffusion) was included in the analyzes. Four indicators represented tourism: Business Tourism Spending, Leisure Tourism Spending, Domestic Tourism Spending, Visitor Exports - Foreign spending. The panel regression analysis showed that demonstrable links were proved only for some assumptions, while the identified effects acquired negative trajectories, i.e., in countries where higher tourist spending was identified, lower outputs of innovation activities in the examined areas can be expected. In addition, significant negative links were discovered between the indicators of the creation of knowledge and visitor exports, as well as the dissemination of knowledge and domestic tourism spending. For more accurate results, further analyzes and examinations of interconnections in a different country structure are needed.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42257457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Outsourcing from the Perspectives of Competitive Capabilities and Supplier Innovation in the Hotel Sector 竞争能力视角下的外包与酒店业供应商创新

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.429

Tomás F. Espino-Rodríguez, Mahmoud Gebril Taha Admed, Antonia M. Gil-Padilla

{"title":"Outsourcing from the Perspectives of Competitive Capabilities and Supplier Innovation in the Hotel Sector","authors":"Tomás F. Espino-Rodríguez, Mahmoud Gebril Taha Admed, Antonia M. Gil-Padilla","doi":"10.29036/jots.v13i25.429","DOIUrl":"https://doi.org/10.29036/jots.v13i25.429","url":null,"abstract":"This study aims to identify the outsourcing levels of the main activities or processes carried out in a hotel and the main benefits perceived by hotel managers. It proposes a model that explores the impact of supplier innovation on the perceived benefits of outsourcing, the relationship between supplier innovation and outsourcing, and competitive capabilities related to cost, quality, flexibility, and delivery. A personal questionnaire was designed for the directors and managers of 114 hotels located in Egypt to achieve this objective. A structural model has been developed to test the hypotheses. The findings indicate that supplier innovation positively influences the perceived benefits of outsourcing. They also show that supplier innovation positively influences competitive capabilities related to quality, flexibility, and delivery. In contrast, outsourcing alone only influences the competitive capability related to cost, with no impact on other competitive capabilities. From a practical point of view, the study identified which activities are outsourced more often and which are not, as well as the main benefits of outsourcing perceived by managers. These results help managers determine which activities are outsourced in the hotel sector and how their hotel is positioned in outsourcing. This paper presents the first empirical study to analyse the relationship between supplier innovation's impact and outsourcing benefits. It is also the first empirical research to consider the relationship between outsourcing and supplier innovation and competitive capabilities.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49410611","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Social Capital and Job Search Behavior in the Services Industry: Online Social Networks Perspective 社会资本与服务业求职行为:在线社会网络视角

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.481

Zoltán Rózsa, Vladimir Minčič, V. Krajčík, Hana Vránová

{"title":"Social Capital and Job Search Behavior in the Services Industry: Online Social Networks Perspective","authors":"Zoltán Rózsa, Vladimir Minčič, V. Krajčík, Hana Vránová","doi":"10.29036/jots.v13i25.481","DOIUrl":"https://doi.org/10.29036/jots.v13i25.481","url":null,"abstract":"Although job seeker social capital is considered a fundamental determinant of job-finding ability, it has yet to be discovered which activities contribute to its formation in the online social networking environment. Therefore, this study aims to reveal how job-seekers use online social networks, which job-searching activities increase their social capital and consequently contribute to finding a job in the services sector. The analyzed data were collected through an online questionnaire completed by 431 respondents. The resulting regression model identified two significant factors, namely the use of an online social network to directly contact a potential employer (p-value = 0.0017) and membership in Facebook professional groups in the area in which the respondent was looking for a job (p-value < 0.0001). The results confirmed that job-seekers who conduct both identified activities would have a 1.94 times bigger chance of finding a job. On the other hand, if they would not perform either of the activities, the probability of not finding a job would be 6.69 times higher. This study has several implications for human resource management theory and practice. First, it identifies job-seekers activities to find a job on online social networks and specifies the activities which lead to getting a job. Second, it enriches the Uses and Gratification theory by revealing that job-seekers prioritize the saturation of social needs over cognitive needs when searching for jobs on online social networking sites.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43111810","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 7

Effects of the COVID-19 Pandemic on Corporate Social Responsibility in the Hotel Industry – Case of the Czech Republic 新冠肺炎疫情对酒店业企业社会责任的影响——以捷克共和国为例

IF 6

Journal of Tourism and Services Pub Date : 2022-12-20 DOI: 10.29036/jots.v13i25.414

J. Vávrová

{"title":"Effects of the COVID-19 Pandemic on Corporate Social Responsibility in the Hotel Industry – Case of the Czech Republic","authors":"J. Vávrová","doi":"10.29036/jots.v13i25.414","DOIUrl":"https://doi.org/10.29036/jots.v13i25.414","url":null,"abstract":"This paper concerns Corporate Social Responsibility (CSR) in the hotel industry. The main goal was to find out how the CSR activities of hotels changed during the coronavirus disease pandemic (COVID-19). The research on this topic was executed in the Czech Republic. The Czech Republic, due to the local tourism diversity, provides a representative picture of the topic in a European context. A unique questionnaire survey of 154 respondents selected by quotes was performed in May 2022. Managers of hotels answered questions about CSR efforts before the coronavirus disease pandemic (COVID-19) and now. CSR activities were examined in several areas of economic, social, and environmental responsibility. The picture of CSR evolution over time influenced by the COVID-19 crisis can be seen. The paper presents several surprising facts. It shows that smaller facilities can also perform CSR and that lower annual turnover is not a barrier for hotels. The gathered data and implications are analysed in detailed contingency tables and visualized in a graph. Due to the specificity of the data, the uncertainty coefficient and Cramer's V coefficient were chosen to explore possible associations in the dataset. The largest benefit of this study is that the data represents not only external reports of CSR but also strategic thinking of hotel facilities. The next benefit of the study is a unique model of specific CSR activities that hotels perform now.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":6.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47492748","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6