A. C. Thoo, Kai Ying Yap, See Pheng Hang, H. T. Huam
{"title":"Social Media Interaction, Brand Engagement, Awareness and Image of a Well-known Traditional Chinese Pastry Shop During Covid-19 Pandemic","authors":"A. C. Thoo, Kai Ying Yap, See Pheng Hang, H. T. Huam","doi":"10.7903/ijecs.2125","DOIUrl":"https://doi.org/10.7903/ijecs.2125","url":null,"abstract":"","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45678287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Cultural Understanding of Live Streaming E-commerce in Asian markets","authors":"Phyo Htet Htet Khine, Neal Dreamson","doi":"10.7903/ijecs.2031","DOIUrl":"https://doi.org/10.7903/ijecs.2031","url":null,"abstract":"Why has live streaming e-commerce become so popular in Asian countries? The advancement of telecommunication technology is insufficient to explain such a regional phenomenon. In this qualitative research, we analyze live streaming videos to discover cultural indicators to give answers to the question. To do so, we identified the features of live streaming e-commerce, such as identification, parasocialization, and community, from a literature review and reinterpreted them to articulate cultural indicators by applying anthropologists’ cultural dimensions. We verified this conceptual methodology through a video analysis method (n=10) based on interpretivism for case study research. We discovered the hidden cultural features such as belongingness, affective engagement, group trust, co-ownership, and so on. The features are consistent with anthropologists’ dimensions of Eastern culture, which indicates that the popularity of live streaming e-commerce is highly related to cultural backgrounds. Marketers can consider the features in developing marketing strategies to be more consumer-culture friendly and systematic.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-02-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48411811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Impact of Online Review and Price on Consumer’s Hotel Booking Intention at Online Travel Agency: Trust as a Mediating Variable","authors":"Gabriella Anggita Dea Christin, A. Nugraha","doi":"10.7903/ijecs.2115","DOIUrl":"https://doi.org/10.7903/ijecs.2115","url":null,"abstract":"","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48746684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bibliometrics analysis of social media and entrepreneurship research using Scopus database","authors":"LiAn Yang, Z. Sulaiman","doi":"10.7903/ijecs.2119","DOIUrl":"https://doi.org/10.7903/ijecs.2119","url":null,"abstract":"This paper analyzes the changing trend of international cooperation and research topics on social media and entrepreneurship in the past decade. Through the bibliometric analysis of 569 academic publications selected from Scopus from 2007 to 2020, it can be found that the importance of Asian countries in social media and entrepreneurship research is increasing. Except for several countries with the most extensive international cooperation, the international cooperation of other countries is mainly limited to the continent to which the country belongs. The change of research objects in this field is accompanied by the emergence of new social media platforms. It is worth noting that combining research topics with other industries has become a trend. This paper reveals the development trend of social media and entrepreneurship research through keyword co-occurrence analysis and cluster analysis and provides some suggestions for future research.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45967901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Gamified Customer Experience and Engagement in Amazon Online Retailing Company in Covid-19 era","authors":"M. Akbari, M. Bigdeli","doi":"10.7903/ijecs.2055","DOIUrl":"https://doi.org/10.7903/ijecs.2055","url":null,"abstract":"This study aims to fill the gap between gamification features and their impacts on practical marketing activities in The Covid -19 era by providing a comprehensive analysis between gamification features: immersion (storytelling), achievement (reward), and social (competition) on customer experience (CX) and engagement (CE). In this study, a Quasi-experimental design method was used to examine the relationship of the gamification features on CX and engagement. To investigate, an online survey was distributed to 200 students and they were exposed to three different scenarios randomly. Structural equation modeling, Analysis of variance (ANOVA), t-test, regression, path analysis and Sobel test were used to evaluate the impacts of gamification on CX and engagement. The results reveal that gamification has positive effect on CE and CX while, achievement has a more substantial impact than immersion and social on CX, competition has a stronger positive effect than storytelling but weaker positive effect than reward.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49452984","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"FACTORS INFLUENCING THE SATISFACTION OF E-LOGISTICS CUSTOMERS IN VIETNAM: THE MEDIATING ROLE OF INFORMATION TECHNOLOGY","authors":"M. N. Tran","doi":"10.7903/ijecs.2096","DOIUrl":"https://doi.org/10.7903/ijecs.2096","url":null,"abstract":"The study focused on the factors contributing to customer satisfaction in e-logistic services. The questionnaire used in this study was developed based on previous studies with proven validity. The structural equation model (SEM) was tested using SPSS and Amos 22 with a sample size of 320 respondents. Research results revealed four factors that affect customer satisfaction: payment method, shipping information, information security, and shipping time. Shipping cost and order fulfillment were found to have insignificant impacts. Information technology was proven to have a mediating role in improving customer satisfaction. The study results will be helpful for the government in developing and supporting E-commerce and E-logistics in Vietnam. In addition, it will help companies operating in this field understand their customers' needs better, thus attracting new customers, retaining current customers, and improving customer satisfaction.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43642296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"What makes people revisit e-commerce platform? A case study on Pinduoduo platform in China","authors":"Sungjoon Yoon, Yue Tan","doi":"10.7903/ijecs.2090","DOIUrl":"https://doi.org/10.7903/ijecs.2090","url":null,"abstract":"In recent years, China’s e-commerce market has been growing very fast with many new platform companies are in fierce competition. However, there is not much research done previously which attempted to identify factors that contribute to the platform success in China. In view of this apparent shortage in the literature, this study aims to take a case approach to verify whether the characteristics of the Pinduoduo platform affect the platform attitude to enhance customers’ revisit intention. With a view to confirming internal and external stimuli, this study adopted product satisfaction and social network services (SNS) utilization as mediator and moderator variables respectively. For this purpose, this study conducted an online survey on consumers who have purchase products from Pinduoduo platform in China. 253 questionnaires were used for analysis. The results of the study confirmed that both perceived price discounts and platform recognition have significantly affected platform attitude. In addition, the platform attitude had a significant impact on product satisfaction. Finally, SNS utilization played a significant moderating role in the relationship between platform attitude and revisit intention.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41586012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Prediction of Web Browsing Behavior based on Sequential Data Mining","authors":"Li-Ching Ma, Pei-Pei Hsu","doi":"10.7903/ijecs.2061","DOIUrl":"https://doi.org/10.7903/ijecs.2061","url":null,"abstract":"Discovering time-related transaction behavior or patterns is helpful for businesses in suggesting appropriate products to their customers. For web systems, it is important to understand customers’ browsing behavior to design or recommend products or services that customers need. This study proposes an approach for predicting web browsing behavior that integrates the concepts of sequential data mining, Borda majority count, bit-string operation, and PrefixSpan algorithm. By incorporating the concept of Borda majority count and sequential data mining, the proposed approach can discover majority-based priorities of items for recommendation and improve prediction accuracy. In addition, the proposed approach employs the concept of bit-string operation and the PrefixSpan algorithm to increase computational efficiency. This research employs the concept of ensemble methods that combine multiple models to derive improved results. Compared to previous methods, the proposed approach can yield higher prediction accuracy. Moreover, the proposed approach can provide flexibility for decision-makers in adjusting a minimum support level and the number of items for recommendation. The proposed approach can also be applied to many fields.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49524791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Social Network Marketing and its Influence on Online Purchase of Grocery Products during Covid-19 Pandemic: Mediating Role of Brand Awareness","authors":"D. Chaubey, L. Sharma, K. Subramanian","doi":"10.7903/ijecs.2056","DOIUrl":"https://doi.org/10.7903/ijecs.2056","url":null,"abstract":"Digital technologies in the present day have witnessed phenomenal growth in the field of marketing and advertising of products. The online shopping is a relatively growing phenomenon, which is attracting a lot of attention in the present Covid-19 pandemic period. The influence of social networking sites (SNS) is being so widely discussed around the world and a number of studies have been on the use of SNS among consumers in India. Many grocery shoppers are concerned about exposing themselves to Covid-19 by going to stores and have chosen to buy groceries online by either stepping up the online delivery service or pickup services, or by trying for the first time.Several studies have primarily discussed how businesses communicate with consumers, but the gap in the study is whether social media can actually change consumers’ knowledge of brands.The aim of this study is to analyze factors that influence the customer in adapting to social networks in order to increase brand awareness and intention to purchase food products online. The paper also examines the mediating role of brand awareness to the relationship of SNS and intention to purchase.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45175165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Mediated–Moderated Model for Innovation Attributes and E-Commerce Adoption of SMEs","authors":"S. Alenezi, S. Isa","doi":"10.7903/ijecs.2139","DOIUrl":"https://doi.org/10.7903/ijecs.2139","url":null,"abstract":"Understanding how innovative attributes influence adoption decisions is still a hot topic in the innovation management literature, prompting a call for more research. This study intends to evaluate a constructed conceptual model that depicts the relationship between the three aspects of innovation and E-commerce adoption as mediated by attitude and organizational resource readiness, based on theories of innovation and behavior. The moderating influence of innovativeness in the link between attitude and organizational resource readiness and E-commerce adoption is also investigated in this study. The findings are based on data from 259 Kuwaiti SME owners and managers. The mediation of attitude and organizational resource readiness was investigated using a bootstrapping method based on the PLS-SEM technique. The findings show that attributes of innovation can improve attitude and organizational resource readiness. Furthermore, the relationship between the three independent constructs, namely relative advantages, compatibility, complexity, and E-commerce adoption, is mediated by attitude and organizational resource readiness. Meanwhile, the association between attitudes, organizational resource readiness, and E-commerce adoption is strongly moderated by innovativeness. The findings of this study provided insights into the causal mechanisms behind the relationships between attributes of innovation and E-commerce adoption that could not be acquired using a single theory-driven model.","PeriodicalId":38305,"journal":{"name":"International Journal of Electronic Commerce Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47662874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}