{"title":"Chatting Without Borders: Assessment as the First Step in Cultivating an Accessible Chat Reference Service","authors":"Teagan Eastman, McKenzie Hyde, Katie Strand, Rachel Wishkoski","doi":"10.1080/1533290X.2019.1577784","DOIUrl":"https://doi.org/10.1080/1533290X.2019.1577784","url":null,"abstract":"Abstract As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program. The authors discuss the implications of their findings, as well as their process of closing the assessment loop. By using data to inform changes to virtual reference services, chat becomes more accessible and approachable to all users regardless of location.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2019.1577784","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43621472","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Building a Community of Inquiry in Online Library Instruction: The CoI Framework Applied","authors":"Michael English, Patricia West, Joi Jackson","doi":"10.1080/1533290X.2019.1575319","DOIUrl":"https://doi.org/10.1080/1533290X.2019.1575319","url":null,"abstract":"Abstract With more classes moving online in traditional higher educational institutions, an opportunity exists for academic librarians to increase their instructional presence and use strategies to optimize student information literacy learning. One strategy is using the Community of Inquiry (CoI) framework to guide their approach. This article details a librarian–instructor collaboration that relied upon the CoI framework to guide development of an online instructional module that included an embedded librarian presence and learning activities to replace a dynamic, face-to-face library instructional session.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2019.1575319","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44668098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Survey of Technology Used to Conduct Virtual Research Consultations in Academic Libraries","authors":"Jennifer Maddox, L. Stanfield","doi":"10.1080/1533290X.2018.1555567","DOIUrl":"https://doi.org/10.1080/1533290X.2018.1555567","url":null,"abstract":"Abstract Researchers surveyed academic librarians to determine current software and practices used in synchronous virtual research consultations. The survey findings identified the top software products currently used by respondents for virtual research consultations. Through open-ended comments, it became clear that libraries are not tied to one particular product, but are remaining flexible by offering multiple platforms for virtual research consultations.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2018.1555567","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46878170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"On the Edge: How to Provide Course- and Program-Integrated Library Support Without Being Embedded","authors":"E. Johns, S. Oestreich","doi":"10.1080/1533290X.2018.1499232","DOIUrl":"https://doi.org/10.1080/1533290X.2018.1499232","url":null,"abstract":"Abstract Distance librarians working with an online doctoral program at Johns Hopkins University are asked by both students and faculty to provide a large amount of library support – without being embedded into the curriculum or the individual courses. Program administrators and faculty were resistant to allow librarians into the course management system (CMS), denying them access to discussion boards, assignment updates, and course content, but still expected a high level of student support. Over a three-year period, librarians respond by creating a “halo” of library services to support students at point of need that existed outside of the CMS, but was still highly integrated into the program. Librarians explore the importance of scaffolding and linking disparate services to complement each other, building a halo of support. Student need is at the center of the plan, focusing on collaborative teaching and reflection as well as student centered learning.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2018.1499232","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44785126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Framework + digital badges = online instruction for today","authors":"Amanda Ziegler","doi":"10.1080/1533290X.2018.1499262","DOIUrl":"https://doi.org/10.1080/1533290X.2018.1499262","url":null,"abstract":"Abstract This case study evaluates the process of developing modules for inclusion in a learning management system that are informed by the Association of College and Research Libraries Framework for Information Literacy in Higher Education (2015). A replicable, transparent process was used to match more task-oriented topics suggested by librarians and teaching faculty to the Framework. As more and more students receive instruction online it is important for academic libraries to provide robust services to those users within the LMS as well as outside of it. By providing instruction within the LMS that is tied to the Framework, and by using digital badges to make the exploration of information literacy more obvious to students, instructors, and librarians, libraries can develop instruction that meets users at their point of need and provides content while lowering the need for direct librarian involvement in all online courses.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2018.1499262","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46763835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"“I Wanna Be in the Room Where It Happens”…: Using Curriculum Mapping to Support the Information Literacy Goals of Online Programs","authors":"Amanda Ziegler","doi":"10.1080/1533290X.2018.1499260","DOIUrl":"https://doi.org/10.1080/1533290X.2018.1499260","url":null,"abstract":"Abstract Embedding information literacy and instruction within an online program can be a difficult process to begin. Curriculum mapping guides librarians to the courses where their services can have the most impact. However, curriculum mapping can seem like an overwhelming and unwieldly process. This case study demystifies the process and shows how simple and effective curriculum maps can be designed and utilized. Particularly in environment with a single librarian dedicated to online outreach serving as a coordinator for other subject liaison librarians, curriculum mapping is a tool that allows for clear communication, outreach and systematic assessment. This paper will provide an overview of how the curriculum maps were developed, how they were used for communication and outreach both within and outside the Libraries, and ideas for programmatic assessment based upon the maps.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2018.1499260","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44884906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
F. García López, Sara Martínez Cardama, Ana R. Pacios
{"title":"Professor—Librarian Team-Teaching: Online Lifelong Training in the University","authors":"F. García López, Sara Martínez Cardama, Ana R. Pacios","doi":"10.1080/1533290X.2018.1536014","DOIUrl":"https://doi.org/10.1080/1533290X.2018.1536014","url":null,"abstract":"Abstract The article describes a case study of lifelong e-training for postgraduates delivered jointly by the Carlos III University of Madrid and Spain’s National Library from 2011 to 2017. It addresses course and participant characteristics as well as the results of an assessment aimed to determine both student satisfaction and effective skill transfer to the work environment. This unique professional training initiative may serve as a model in an area where librarians and professors are seldom seen to collaborate in online training on an equal footing.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2018.1536014","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44128661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Where in the World Is My Librarian? Creating Cross-Campus Collaborations to Seamlessly Connect with Students When Librarians, Students, and Faculty Are in Different Locations","authors":"E. Johns, C. Price, Antoinette Ungaretti","doi":"10.1080/1533290X.2018.1499234","DOIUrl":"https://doi.org/10.1080/1533290X.2018.1499234","url":null,"abstract":"Abstract Research librarians often have a specialty in certain discipline, and many academic libraries thrive on this type of arrangement to support their researchers. But more often, new interdisciplinary programs are developed that require the expertise of more than one subject expert for support. In particular, students in a Master of Education in the Health Professions (MEHP) program have unique, complicated research challenges that can only be addressed with careful collaboration amongst multiple subject experts. However, this program and the library saw the need for additional expertise to support their students, and began a collaboration with the medical library, bringing a clinical informationist onto the library support team. Together, the education librarian, clinical informationist, and program faculty collaborate to provide excellent services to help students in their research throughout the program.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2018.1499234","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48467590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"UX and Your Library: A Scalable Model","authors":"N. Haber, S. Shelton, William Chassaing","doi":"10.1080/1533290X.2018.1498636","DOIUrl":"https://doi.org/10.1080/1533290X.2018.1498636","url":null,"abstract":"Abstract User experience is immeasurably important for your patrons as they access your Web site. This article presents tips and strategies for testing user experience, suggests a number of different popular technologies and tools that are used in the UX field, and lays out a plan for sharing and utilizing data to make improvements on your Web site. It is the goal of this article to present a model for improving Web site usability that can be scaled up or down depending on the resources available at your institution.","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290X.2018.1498636","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45472546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Acknowledgements","authors":"","doi":"10.1080/1533290x.2018.1545310","DOIUrl":"https://doi.org/10.1080/1533290x.2018.1545310","url":null,"abstract":"","PeriodicalId":35370,"journal":{"name":"Journal of Library and Information Services in Distance Learning","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2018-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/1533290x.2018.1545310","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43026440","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}