无国界聊天：评估是培养无障碍聊天参考服务的第一步

Q2 Social Sciences

Journal of Library and Information Services in Distance Learning Pub Date : 2019-03-01 DOI:10.1080/1533290X.2019.1577784

Teagan Eastman, McKenzie Hyde, Katie Strand, Rachel Wishkoski

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引用次数: 6

摘要

摘要随着远程教育项目在全国高校的发展，图书馆必须确保虚拟参考咨询服务能够满足这些项目中读者的需求。本文描述了2018年在一所拥有大型远程教育项目的中型研究型大学进行的聊天分析的过程和结果。作者讨论了他们的发现的含义，以及他们结束评估循环的过程。通过使用数据通知虚拟参考服务的变化，聊天对所有用户来说都变得更容易访问和接近，无论位置如何。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Chatting Without Borders: Assessment as the First Step in Cultivating an Accessible Chat Reference Service

Abstract As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program. The authors discuss the implications of their findings, as well as their process of closing the assessment loop. By using data to inform changes to virtual reference services, chat becomes more accessible and approachable to all users regardless of location.

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来源期刊

Journal of Library and Information Services in Distance Learning Social Sciences-Library and Information Sciences

CiteScore

1.90

自引率

0.00%

发文量

期刊介绍： The Journal of Library & Information Services in Distance Learning is the first journal to specifically address the issues and concerns of librarians and information specialists in the rapidly growing field of distance education. The issues surrounding the delivery of library services to this population are sufficiently unique so as to require the specialty supplied by this journal. The journal accepts original research, theoretical papers, substantive articles, essays, book and literature reviews, and research reports that cover programs and innovations throughout the international community.